Active Bandwidth Management 14 March 2017 Richard Naden IT Director Asia-Pacific Backbone Network Deployment & Engineering Global Network Services Dell Technologies Internal Use - Confidential2 Internal Use - Confidential Overview – Dell IT Network Services 25,000+ Devices Supported Globally ~140,000 associates supported 1300+ EOL Devices Replaced every year 7 Factories ~200 ICORP Sites 1500+ Changes Completed each year 15 Contact Centers 145 F5 Devices ~300 Sites Supported Globally Multiplatform environment3 Internal Use - Confidential Enterprise WAN Summary • 2,100,000 network ports supported • Multiplatform environment • 99.997% uptime • ~6,000 team members4 Internal Use - Confidential Challenges of Enterprise Network Management • Large footprint • Networks need to support a constantly changing environment • High dependency on networks due to convergence of technologies – data, voice, video, cloud, virtualization, data center consolidation • Speed to market • Operational Management – keeping the lights on, metrics & uptime, change control, documentation, tools • Process Management – change processes, maintenance processes • Cost management5 Internal Use - Confidential Current Network Architecture6 Internal Use - Confidential High Level Architecture DUAL MPLS CLOUD INTERNET CLOUD FACTORY SITE SMALL OFFICE LARGE OFFICE/CONTACT CENTER/DATA CENTER7 Internal Use - Confidential Class of Service Setup8 Internal Use - Confidential Problem Statement • Speed to market requirement – Multiple Class of Service (CoS) requirement for video, voice and data – Business requirements are dynamic and changes rapidly – Monitoring and alerting is reactive – Carrier engagement is reactive and slower • Cost management – Over provisioning is expensive – Under provisioning costs business money – Fully managed solution has slow turnaround from an operations perspective9 Internal Use - Confidential Focus Areas • Technology and Management – Is the current setup the best? – Real time monitoring and automated management of CoS – Change control standardization • Cost Management – Methodology in correctly sizing access and network equipment – Resources and vendor management