An understanding and explanation of how ‘business communication’ has changed over the last 20 years. • What challenges businesses in the 21st century are facing with communication? • Identification of a suitable business, company or organisation that can be used as a ‘case study’ for your essay. • How changes in business communication have impacted the way that business is being done now? • An 1 -2 examples of ways that this ‘case study’ business is utilising these new ways of communicating. • Appropriate research and referencing to support your essay.3