Page 1 of 11 FACULTY OF LAW AND BUSINESS Peter Faber Business School Brisbane, Melbourne, North Sydney SEMESTER 1, 2017 ISYS201: IT Infrastructure UNIT OUTLINE CREDIT POINTS: 10 Prerequisites: ISYS111 Fundamentals of Business Information SystemsIt is your responsibility as a student to ensure that you have the prerequisites or co-requisites for a particular unit. You may not enroll in this unit if you have previously passed, or are currently enrolled in, any unit identified as incompatible with this unit. If you do not meet these requirements, then you must see your Course Coordinator. NATIONAL LECTURER IN CHARGE TEACHING TEAM All queries should initially be directed to your campus lecturer listed below. The campus lecturer will consult with the National Lecturer in Charge if necessary. DESCRIPTION Name: Campus: Peng Lee Po North Sydney Office location: Office 11, Level 10, Tenison Woods House, 8-20 Napier Street, North Sydney Email: [email protected] Telephone: 02-97392063 Contact: Via email (preferred) or phone Monday 11:00am – 3:00pm, Tuesday 12:00pm -2:00pm Campus: Name: North Sydney Peng Lee Po Campus: Name: Brisbane Christopher Jeffery Office location: Office location: Level 3, Saint John Paul II Building, 1100 Nudgee Road, Banyo email [email protected] Telephone: N/A Contact: Via email (preferred Telephone: N/A Contact: Via email (preferred)Page 2 of 11 This unit covers both computer and systems architecture and communication networks, with an overall focus on the services and capabilities that IT infrastructure solutions enable in an organisational context. It also focuses on Internet-based solutions, computer and network security, business continuity, and the role of infrastructure in regulatory compliance. The unit gives students the knowledge and skills they need to:  communicate with professionals whose special focus is on hardware and systems software technology;  design organisational processes and software solutions that require in-depth understanding of IT infrastructure capabilities and limitations, and;  interact with external vendors of IT infrastructure components and solutions. MODE/ATTENDANCE PATTERN: Mixed mode Not every request to change tutorials can be accommodated due to various OHSE, university and room size limitations. As a full-time student you are required to be available to attend classes that commence anytime from 8am – 8pm Monday to Friday. Students who have medical or personal reasons requiring allocation into certain tutorials are given priority over changes requested due to work commitments. We suggest you continue to attempt to allocate yourself into your preferred tutorial. If you have not been able to allocate yourself into a tutorial by Thursday of the week before semester starts, please resend the request. DURATION: 12 week-semester You should anticipate undertaking 150 hours of study for this unit, including class attendance, readings and assignment preparation. LEARNING OUTCOMES On successful completion of this unit, you should be able to: 1. explain how IT infrastructure components are organised into infrastructure solutions in different organisational environments; (GA 4, 5, 8) 2. describe the role and structure of the Internet as an IT infrastructure component and design simple infrastructure solutions based on the use of the Internet; (GA 4, 5) 3. describe the principles underlying service virtualisation and the opportunities that virtual computing service provision models, such as cloud computing, create for organisations; (GA4, 5, 8) 4. discuss the role of IT control and service management frameworks in managing a large-scale organisational IT infrastructure solution; (GA 4, 5, 8) 5. plan an IT infrastructure solution for a small organisation, including a network based on standard technology components, servers, security devices, and several different types of computing clients. The IT infrastructure solution should aim at achieving sustainable global economy and environmental responsibilities. (GA 4, 5, 8, 10) GRADUATE ATTRIBUTES Each unit in your course contributes in some way to the development of the ACU Graduate Attributes which you should demonstrate by the time you complete your course. All Australian universities have their expected Graduate Attributes – ACU’s Graduate Attributes have a greater emphasis on ethical behaviour and community responsibility than those of many other universities. All of your units will enable you toPage 3 of 11 develop some attributes. On successful completion of this unit, you should have developed your ability to: GA4 think critically and reflectively GA5 demonstrate values, knowledge, skills and attitudes appropriate to the discipline and/or profession GA8 locate, organise, analyse, synthesise and evaluate information GA10 utilise information and communication and other relevant technologies effectively CONTENT Topics will include: 1. Introduction to IT infrastructure. 2. Layered systems architectures. 3. Core elements of IT infrastructure. 4. Similarities and differences of IT infrastructure elements. 5. Organisation of IT infrastructure components. 6. Service virtualisation. 7. Communication protocols. 8. The Internet as a component of IT infrastructure. 9. Large scale organisation IT infrastructure. 10. IT control management frameworks 11. IT service management frameworks. 12. Contemporary trends in IT infrastructure QUALITY ASSURANCE AND STUDENT FEEDBACK This unit has been evaluated through the ‘Student Evaluation of Learning and Teaching’ (SELT) online surveys. This unit outline has been changed based on student feedback and for compliance with university assessment policies. The number of assessments has been reduced to three. Online quizzes are no longer graded but are used for formative learning. The weekly practical assessments are replaced by one practical case study learning activity. The other two assessable items are summary report of online discussion forum and a final examination. SELT surveys are usually conducted at the end of the teaching period. Your practical and constructive feedback is valuable to improve the quality of the unit. Please ensure you complete the SELT survey for the unit. You can also provide feedback at other times to the unit lecturers, course coordinators and/or through student representatives. SCHEDULE In this unit, there are no on-campus lectures. The information delivery in a traditional lecture is emulated online with a high level of interactivity. Each week of study is represented using a module that contains 3 sections on Learning Environment Online (LEO): a) theory – with a study guide explaining theory concepts and an online quiz b) discussion forum – with a topic that enable to understand the application of theory, express and exchange ideas, learn from each other, and create an online community c) practical – with a study guide providing practical knowledge, activities to do and practical submission links Each week, students need to read and understand the information related this subject on Learning Environment Online (LEO). Study schedulePage 4 of 11 For the most up-to-date information, please check your LEO unit and also note advice from your lecturing and tutoring staff for changes to this schedule. Week Starting Theory Description Assessment 1 27/2/17 Introduction IT Infrastructure. a) Laan, Chapter 1: The definition of IT infrastructure. b) Laan, Chapter 2: The Infrastructure Model. c) Laan, Chapter 3: Trends in IT Infrastructures. 2 6/3/2017 Networking a) Laan, Chapter 10: Networking. b) Stallings & Case, Chapter 3: Distributed Data Processing. 3 13/3/17 Servers Laan, Chapter 9: Servers. 4 20/3/17 Storage Laan, Chapter 11: Storage. 5 27/3/17 Data centres Laan, Chapter 8: Data Centres. Task 1 – Summary of online discussion forum 6 3/4/17 Security Laan, Chapter 7: Security Concepts. 7 10/4/17 Operating Systems Laan, Chapter 13: Operating Systems. 17/4/17 UA Common Vacation week 8 24/4/17 End User Devices Laan, Chapter 14: End User Devices 9 1/5/17 ITIL Online readings and case studies on Leo 10 8/5/17 Performance Laan, Chapter 6: Performance Concepts 11 15/5/17 Virtualization Laan, Chapter 12: Virtualization Task 2 - Practical 12 22/5/17 Cloud Computing and other trendsPage 5 of 11 Online readings and case studies on LEO 29/5/17 Study week 5/6/17 Formal examinations start ASSESSMENT In order to pass this unit, you are required to achieve: a) an overall mark of at least 50% b) attempt all three assessment tasks Assessment tasks Due date Weighting (%) Learning Outcomes assessed Graduate Attributes assessed Online Discussion Forum Repo rt Monday Morning on Week 5 before 12:00PM 20% 1 and 2 GA4,5,8,10 Task 2 - Practical Friday morning on week 11 before 12:00pm 30% 5 GA4,5,8,10 Task 3 – Final Examination Formal examination Week 50% 1,2,3,4 and 5 GA4,5,8,10 The assessment tasks for this unit are designed for you to demonstrate your achievement of each learning outcome. Assessment task 1 Written report of online discussion forum Submit before: Monday morning on Week 5 before 12:00PM Weighting: 20% Length and/or format: 800 words (approximate) Purpose: Personalised understanding of complex concepts through reflection and collaboration. Learning outcomes assessed: Student progress towards being able to demonstrate an understanding of 1,2 How to submit: To be submitted via Turnitin in LEO learning management system. Return of assignment: Return via LEO Assessment criteria: See Appendix A Assessment task 2 Practical- Information Infrastructure design Submit before: Friday morning on week 11 before 12:00pm Weighting: 30%Page 6 of 11 Length and/or format: 1200 words (approx.) Written report that include schematic diagrams of information infrastructure Purpose: Develop professional skills through the application of theoretical knowledge and understanding to design IT infrastructure solution for a small organisation, including a network based on standard technology components, servers, security devices, and several different types of computing clients. The infrastructure design should aim at achieving sustainable global economy and environmental responsibilities. Learning outcomes assessed: Student progress towards being able to demonstrate an understanding of learning outcome 5 How to submit: To be submitted via Turnitin in LEO learning management system. Return of assignment: Return via LEO Assessment criteria: See Appendix B Assessment task 3 Final Invigilated examination Due date: Examination period Weighting: 50% Length and/or format: 2 hours Purpose: Determine knowledge, understanding and skills. Learning outcomes assessed: Understanding of 1,2,3,4 and 5 Examination conditions: On campus in a computer lab using LEO at a time specified in the Examination Timetable. It is a restricted open-book meaning that only ten (10) A4 sheets of handwritten or typed notes double sided may be used and they are to be surrendered with answer book at the end of the examination. No other material may be brought into the examination or accessed using the computer during the examination. Assessment criteria: Evidence of knowledge, understanding and skills consistent with the unit's learning outcomes and at a level expected of a second year undergraduate. REFERENCING PFBS: This Unit requires you to use the Harvard referencing system. See the Academic Skills Unit for assistance with this. ACU POLICIES AND REGULATIONS It is your responsibility to read and familiarise yourself with ACU policies and regulations, including regulations on examinations; review and appeals; acceptable use of IT facilities; and conduct and responsibilities. For services and support in relation to ACU policies see the ACU Handbook. Assessment Policy and Procedures You must read the Assessment Policy and Assessment Procedures in ACU Handbook. In particular, the rules on deadlines: penalties for late submission; extensions; and special consideration. For queries onPage 7 of 11 Assessment Policy, see your Lecturer in Charge. Word limits Word limits will be enforced with penalties. The marking penalty for exceeding the word limit will be calculated as follows: 5% of the total available marks for the piece of work will be deducted from the student’s mark for each 10% or part thereof by which the number of words in the student’s piece of work exceeds the relevant word limit. Late submission Unless an extension is granted, essays/assignments submitted after the due date will incur a 5% per calendar day penalty based on the maximum marks available for that assessment task. This penalty will run up to a maximum of 15%. Assessment tasks received more than three calendar days after the due or extended date will not be allocated a mark. Note: The 5% penalty will be incurred for each whole or part of a calendar day that the work is overdue. Extensions For extension of time for assessments, please click here. Timely submission is critical. Academic integrity You have the responsibility to submit only work which is your own, or which properly acknowledges the thoughts, ideas, findings and/or work of others. See the Framework for Academic Integrity and the Academic Honesty Policy. Please read them, and note in particular that plagiarism, collusion and recycling of assignments are not acceptable. Penalties for academic dishonesty can vary in severity, and can include being excluded from the course. Turnitin The ‘Turnitin’ application (a text-matching tool) will be used in this unit, in order to enable:  students to improve their academic writing by identifying possible areas of poor citation and referencing in their written work; and  teaching staff to identify areas of possible plagiarism in students’ written work. While Turnitin can help in identifying problems with plagiarism, avoiding plagiarism is more important. Information on avoiding plagiarism is available from the Academic Skills Unit. For any assignment that has been created to allow submission through Turnitin (check the Assignment submission details for each assessment task), you should submit your draft well in advance of the due date (ideally, several days before) to ensure that you have time to work on any issues identified by Turnitin. On the assignment due date, lecturers will have access to your final submission, and the Turnitin Originality Report. STUDENT SUPPORT If you are experiencing difficulties with learning, life issues or pastoral/spiritual concerns, or have a disability/medical condition which may impact on your studies, you are advised to notify your Lecturer in Charge, Course Coordinator and/or one of the services listed below as soon as possible. For all aspects of support please contact the Student Services and Support which can assist you with the following:  Academic Skills offers a variety of services, including workshops (on topics such as assignment writing, time management, reading strategies, referencing), drop-in sessions, group appointments and individual consultations. It has a 24-hour online booking system for individual or groupPage 8 of 11 consultations.  Campus Ministry offers pastoral care, spiritual leadership and opportunities for you to be involved with community projects.  The Counselling Service is a free, voluntary, confidential and non-judgmental service open to all students and staffed by qualified social workers or registered psychologists.  Disability Services can assist you if you need educational adjustments because of a disability or chronic medical condition; please contact them as early as possible.  Indigenous student communities and support on each campus provide information and support for students.  The Student Advocacy Service is an information, advice and referral service.  Peer Assisted Study Sessions (PASS) can improve your marks and increase your academic success.  IT information and resources assist you with your IT needs at ACU.  AskACU is a first point of contact for all enquiries for your proposed or current studies.  Careers and Opportunities services can assist you with finding employment, preparing a resume and employment application and preparing for interviews. ONLINE RESOURCES AND TECHNOLOGY REQUIREMENTS The LEO page for this unit contains further readings/ discussion forums. https://leo.acu.edu.au/course/view.php?id=23231 In addition, for this unit you will be required to use the following technologies: any word processing software, diagramming software for Information technology Infrastructure, ePortfolio TEXTS AND REFERENCES: Required text(s) Laan S 2013, Infrastructure Architecture - Infrastructure Building Blocks and Concepts, 2nd Edn, Lulu Press. Recommended references Burd S 2016, Systems architecture, 7th edn, Course Technology, Boston, MA. Kurose JF & Ross KW 2016, Computer Networking A Top-Down Approach,7th edn, Addison Wesley, New Jersey. Lee G 2014, Cloud Networking Understanding Cloud-based Data Center Networks. Elsevier Science, Burlington Mansfield K 2009, Computer networking for LANS to WANS: hardware, software and security, Delmar Cengage Learning, London. Null L & Labor J 2014, The essentials of computer organization and architecture, 4th edn, Jones & Bartlett Publishers, Sudbury, MA. Pfleeger C & Pfleeger S 2015, Security in Computing, 5th edn, Prentice Hall, New Jersey. Santana,G 2013, Data Center Virtualization Fundamentals: Understanding Techniques and Designs for Highly Efficient Data Centers with Cisco Nexus, UCS, MDS, and Beyond, Cisco Press, Indianapolis.Page 9 of 11 Stallings W & Case T 2013, Business data communications : Infrastructure, networking and security, 7th edn Pearson, Boston. Rountree D & Castrillo I 2013, The Basics of Cloud Computing Understanding the Fundamentals of Cloud Computing in Theory and Practice. Elsevier Science, Burlington. Further references Will be provided via Leo Extended reading Will be provided via LeoAPPENDIX APPENDIX A RUBRIC – ASSESSMENT 1: ONLINE DISCUSSION FORUM (TOTAL MARKS = 20) Intended Learning Outcomes (ILOs) 1. explain how IT infrastructure components are organised into infrastructure solutions in different organisational environments; 2. describe the role and structure of the Internet as an IT infrastructure component and design simple infrastructure solutions based on the use of the Internet; ILOs Criteria Standards Below Expectations Meets Expectations Exceeds Expectations Level 1 (e.g. F) Level 2 (e.g. P) Level 3 (e.g. C) Level 4 (e.g. D) Level 5 (e.g. HD) 1&2 Well written report demonstrating reflection and indepth analysis. (50%) No report or poorly written. Less than adequate quality. Adequate quality. Well written report. Excellent report. 1&2 Appropriate LEO URL and timestamp references. (16.67%) Inappropriate or no references. Some appropriate references. Mostly appropriate references. All references appropriate. Comprehensive references and all appropriate. 1&2 Took initiative to provide original answers and constructive responses to other students’ contributions. (16.67%) No or very few relevant postings and responses, mainly repetition of other people’s postings. Mostly relevant postings and responses, demonstrating adequate understanding and insight. Always relevant postings and responses, demonstrating adequate understanding and insight. Always relevant postings and responses demonstrating good understanding and insight. Postings and responses demonstrating excellent understanding and insight. 1&2 Posted timely contributions; hence allowing for adequate conferencing. (16.66%) Little or no participation and collaboration, postings always or usually late. Some participation and collaboration, postings usually timely. Adequate participation and collaboration, postings usually timely. Regular and consistent participation and collaboration, postings always timely. Active participation and collaboration, postings always timely, actively encouraged interaction.Appendix B GRADING RUBRIC FOR PRACTICAL- INFORMATION TECHNOLOGY INFRASTRUCTURE DESIGN (TOTAL MARKS =30 MARKS) Intended Learning Outcomes (ILOs) 5. Plan an IT infrastructure solution for a small organisation, including a network based on standard technology components, servers, security devices, and several different types of computing clients. The IT infrastructure solution should aim at achieving sustainable global economy and environmental responsibilities ILO Criteria Standards Below Expectations Meets Expectations Exceeds Expectations Level 1 (e.g. F) Level 2 (e.g. P) Level 3 (e.g. C) Level 4 (e.g. D) Level 5 (e.g. HD) 5 A report which demonstrates thorough understanding of the context within which projects are implemented and a realistic approach to achieving project success. (15 Marks) No submission or submission containing little or no material relevant to a potential project sponsor. Many omissions and/or inconsistencies such that a potential project sponsor would not consider offering the project to the student. Some omissions and/or inconsistencies which might raise some concerns in a potential project sponsor as to the student's capabilities and/or motivation. Sufficient detail such that a potential project sponsor could be satisfied the student is aware of and understands all obvious relevant issues. All relevant information provided leaving little or no need for follow-up questions from a potential project sponsor. 5 A well-structured and understandable report appropriate for an audience of project sponsors. (15 Marks) No submission or material in the submission incomprehensible. Submitted late and/or much too long or too short and/or illogical structure or inconsistent style. Submitted on time and of adequate size but not demonstrating a serious attempt to engage the audience and/or cater to the audience's expectations and requirements. A serious attempt to cater to the expectations of a potential project sponsor but nonetheless with opportunities to improve in structure, presentation etc. A clear, concise, wellstructured and easily understood communication.