TMIS101 - Management Information Systems Unit Outline Semester 1, Year 2017 Unit Coordinator: Dr Zakiullah Khan1 Introduction Welcome to TOP Education and TMIS101 - Management Information Systems. This document provides you with information relevant to successful completion of this unit; including schedule of lecture topics, prescribed texts, assessment policies, assessment tasks, examinations, academic and administrative contacts and online learning support facilities. Student Handbook and Administration Office The TOP Student Handbook provides valuable general information for students and a printed copy will be provided to you. In addition, TOP’s staff is available to assist you personally during office hours. Office Contact Details: TOP Education Institute Suite 1, Biomedical Building, 1 Central Ave Australian Technology Park Eveleigh NSW 2015 Tel: 02 9209 4888 Unit Description The aim of this unit is to give students a comprehensive introduction of management information systems from a business and managerial point of view. Students will have the opportunity to develop their knowledge and understanding of the role of MIS in organisations, study relevant and current topics to the area, and examine the components that interact within MIS. The unit covers a range of topics, from strategic and competitive technology opportunities to the organisation and management of information using databases and data warehouses. It also provides a glimpse into the technical aspects of the world of IT to help students better understand the impact of technologies on business and management. Assumed Knowledge There are no prerequisite units.2 Learning Outcomes The learning outcomes (i.e. goals and objectives) of this unit are related to the learning outcomes of the overall course (or program) of study. In turn, both unit and course learning outcome are designed to enhance each student’s acquisition of desirable graduate attributes. The table below shows the connections between learning outcomes and graduate attributes. Unit Learning Outcomes Course Learning Outcomes Achieved Graduate Attribute achieved After successfully completing this unit you will be able to: 1. Have a solid understanding of the role and implementation of MIS in organisations and its financial and behavioral impacts. Acquire knowledge in an international business context 3) Disciplinary knowledge and skills 9) Global perspective 2. Understand how different technologies could work together towards common goals and the formation of a complex system. Identify and evaluate business issues 4) Critical thinking 5) Problem solving 6) Information Literacy 9) Global perspective 3. Understand how people, information and information technologies interact with each other and influence each other. Identify and evaluate business issues 4) Critical thinking 5) Problem solving 6) Information Literacy 9) Global perspective 4. Analyse different scenarios, identify the challenges presented, and determine which type of technologies is most suitable for each scenario. Identify and evaluate business issues Analyse, evaluate and solve problems 4) Critical thinking 5) Problem solving 6) Information Literacy 9) Global perspective 5. Think critically about the pros and cons when introducing new technologies into work or life. Identify and evaluate business issues Analyse, evaluate and solve problems 4) Critical thinking 5) Problem solving 6) Information Literacy 9) Global perspective3 6. Evaluate key technology trends that raise ethical issues and appreciate that information and information technologies should always be used in an ethical manner Demonstrate social and cultural awareness in interpersonal communication 1) Ethics and Professional Responsibility 2) Personal and professional development Teaching Staff Lecturer: Dr Zakiullah Khan, [email protected] Tutor: Zakiullah Khan, [email protected] Tutor: Cathie Pei, [email protected] Class Times Lectures: Tuesdays from 12:30 p.m. to 3:30 p.m. in Room 16009 Tutorials: Tuesdays from 4:00 p.m. to 5:00 p.m. in Room 16009 (with Zaki) & Room 16008 (with Cathie) Note: In order to facilitate learning and remove disturbances to class, it is expected that students will arrive to class in a punctual manner. Note: Students are expected to turn off mobile phones and internet-connected devices in class unless the unit coordinator permits their use for teaching and learning purposes. Teaching Strategy The learning outcomes in this unit will be achieved through a combination of face-to-face lectures and tutorials, supported by online learning resources and the availability of staff consultation. Achievement of learning outcomes requires students to prepare for each class, complete all assessment tasks and undertake adequate private study. The tutorials will be supported by a number of online forums on the unit’s Moodle site. Students are expected to have read through the prescribed chapter prior to class and identify issues/points they are uncertain of for discussion in the class. Students are expected to keep up to date on recent/current news on information systems Lectures consist of highlighting the main/difficult points that need to be understood, accompanied by discussing points where the class may be expected to contribute. Overall the teaching strategies are aimed at equipping students with a solid understanding of the main points, accompanied by discussion and feedback.4 As a guide, you should expect to allocate ten (10) hours each week to adequately study this unit:  3 hours lectures  1 hour tutorial  6 hours preparation and private study English Language Support An extensive Academic English program is provided. This program is aimed at developing skills and understanding of the rules and conventions that form the basis of academic work. The program includes:  The Study Skills and Academic English Module (available on Moodle)  Academic English and Study Skills workshops held throughout the semester  One-on-one consultations (available by appointment)  Academic English Guide (available through the online Library) For English language learners, TOP also provides the following service:  English Corner (weekly meet-ups for practising your English speaking skills) If you have any queries or would like to book a consultation, please contact our English Language and Academic Skills Coordinator at [email protected]. Prescribed and Recommended Readings: Prescribed Textbook: Haag, S. & Cummings, M. (2012) Management Information Systems for the Information Age, 9th Edition, McGraw Hill/Irwin ISBN: 007337685X / ISBN-13: 9780073376851 This book may be available at TOP. It is also available at most educational book stores and online retailers including on the publisher’s website Additional Reference Books: Laudon, Kenneth C and Laudon, Jane P. 2015. Management Information Systems: Managing5 the Digital Firm, 14th edn. Prentice Hall Ken J. Sousa, Effy Oz. 2014. Management Information Systems Cengage Learning R. Kelly Rainer, Brad Prince, Hugh J. Watson. 2015. Management Information Systems 3rd edition Wiley Beynon-Davies P. 2009. Business Information Systems. Palgrave, Basingstoke James A. O'Brien and George M. Marakas. 2011. Management Information Systems McGraw-Hill/Irwin Kathy Schwalbe. 2013. Information Technology Project Management - self published – refer http://pmtexts.com/ Sheilds, Mureell G. (2005). E-Business and ERP: Rapid Implementation and Project Planning. John Wiley and Sons, Inc. Beynon-Davies P. (2009). Business Information Systems. Palgrave, Basingstoke Additional Resources: In additional to the textbook, students are strongly encouraged to read widely in the area and to particularly use the Google Scholar as a powerful source for research in this subject. Students should be aware that apart from the conventional business and Information Systems journals, there are many online journals and websites, e.g., http://lamp.infosys.deakin.edu.au/journals/, http://ais.site-ym.com/, https://www.acs.org.au/home.html covering the latest developments in all areas of Information Systems. Assessments Assessment type Week assessment is due Proportion of total marks for this unit Unit Learning Outcomes assessed Class Participation Marks will be awarded on the basis of tutorial participation. Weeks 2 -12 10% 1 - 6 Mid-term Test Week 6 20% 1, 2, 3 Major Assignment Week 10 (Friday, 11:55pm, May 12, 2017) 20% 1 - 6 Final Examination Week 13 or 14 50% 1, 2, 3 Note: Unless otherwise stated, the pass mark in each assessment task will be 50%.6 Description of Assessment Tasks Assessment title Participation (10%) Purpose, description and topics covered Purpose: The purpose of this assessment is to:  Help students gain a deep understanding of the topics discussed during lecture.  Participate in discussion to see the significance and implications of their knowledge so they can apply what they have learned in new contexts.  Enable students to learn how to think critically, to anticipate criticisms of their arguments, and to respond to questions and challenges in the tutorial setting.  Develop students’ basic academic skills (e.g. effective communication both orally and in writing, effective timemanagement, critical self-assessment).  Foster a close relationship between student and tutor over the course of the study. Description: There will be a discussion of the tutorial exercises in class. These tutorial exercises also form the basis for the mid-term exam and may be used for the final exam as well. Students who do not attend classes cannot be awarded a participation mark and will miss out on discussion relevant to the exams. Topics to be covered: Pre-selected tutorial exercises from the chapter(s) discussed during lecture are provided in each tutorial class. Students will be given tutorial ‘homework’ (Case studies, short answer questions and discussion questions) after each lecture (Included on the unit’s Moodle site) They are expected to bring written answers to the following week’s tutorial Assessment length Week 1 to week 127 Criteria to grade quality Marks for participation will be awarded based on the quality of active contribution to learning in class, as evidenced by: 1. A demonstration of a mastery of topics, based on pre-class preparation 2. Willingness to lead discussion and debate 3. Engagement with subject material and 4. A supportive attitude to group learning. Not attending class will have an influence on this portion of a student’s grade since they can’t participate if they don’t attend. Submission method Students need to show the work/solutions to the exercises to the tutor in class. Return method Work/solutions submitted will be returned to the students in the same class. Feedback provided Answers to weekly tutorial questions/exercises will be discussed and provided during tutorials.8 Assessment title Assignment (20%) Purpose, description and topics covered Purpose: The purpose of this assessment is to  Identify and analyse a specific case of information systems from the industry.  Know the significance of the case in relation to the industry.  Develop and justify discipline specific solution.  Provide recommendations that are feasible in all respects (e.g, economically, technically, legally, etc.). Description: This assignment requires you to demonstrate an ability to present a sound argument showing reasonable decisionmaking and evaluative skills based on the material learned and to demonstrate ability to research and use credible references to aid the decision-making process and the presentation of the argument. Assignments must be submitted online to the anti-plagiarism software Turnitin. A link will be provided on Moodle on how to submit the assignment through Turnitin. Detailed instructions have been provided on the unit’s Moodle site where a detailed marking rubric has also been provided. Full details including assignment length (15 pages) is on the unit’s Moodle site. The assessment will contribute 20% to your final mark in this unit and is due in week 10. For the assignment please assure a thorough edit and spell check using English (Australian). Minor errors, typographical mistakes and poor spelling detract from the quality of any report will be penalized. Structure and citation of sourced work with references are to comply with scholarly conventions. Harvard system is preferred. A useful site if unsure what reference style is required is http://www.allenandunwin.com/estudy/referencing.asp Late submission - It is TOP policy that assignments cannot be submitted late without prior approval of the unit coordinator and only in extenuating circumstances supported by evidence. Assignments submitted late without prior approval will be penalised 10% of the total marks per day. Assessment length The word length for this assignment is 2000 words, excluding executive summary, list of references and appendices.9 Criteria to grade quality The specific marking criteria/rubric is provided along with the assignment description below. In general, six criteria will be used to assess the project: 1. Demonstrated links to appropriate readings 2. Scope of analysis and links to theory 3. Depth of analysis 4. Presentation of a convincing argument 5. Clear recommendations based on the analysis or argument 6. Clarity of expression and error-free language Submission method A soft copy of the assignment will be submitted online on the due date. A link, to submit assignment, will be provided on the course website on Moodle. Return method Assignment, along with the feedback, will be returned to the students within two week of the submission date. Feedback provided Feedback will be provided as written comments in Turnitin within 2 weeks after the submission date.10 Assessment title Mid-term Test (20%) Purpose, description and topics covered Purpose: The purpose of this assessment is to test students’ knowledge in the context of the unit content covered from week 1 to week 5. Description: Mid- term assessment will be conducted in Week 6 during class time. It mainly covers the first 5 weeks’ topics and corresponding exercises. The structure/sample of the Mid-term test will be provided before the assessment date on Moodle. Topics to be covered:  THE INFORMATION AGE IN WHICH YOU LIVE: CHANGING THE FACE OF BUSINESS  MAJOR BUSINESS INITIATIVES: GAINING COMPETITIVE ADVANTAGE WITH IT  DATABASES AND DATA WAREHOUSES: SUPPORTING THE ANALYTICS-DRIVEN ORGANIZATION  ANALYTICS, DECISION SUPPORT, AND ARTIFICIAL INTELLIGENCE: BRAINPOWER FOR YOUR BUSINESS  ELECTRONIC COMMERCE: STRATEGIES FOR THE NEW ECONOMY Assessment length It will be 1.5 hours duration with multiple choice questions and short answer questions. Criteria to grade quality The following criteria will be used to assess the Mid-term test papers:  Correct answers to multiple choice questions  Demonstrated discipline knowledge-understanding of basic concepts, terminologies and relevant issues  Accurate application of the knowledge gained in the lecturers and tutorials Submission method The test will be held during class time in week 6. Return method The marked test will be returned to the students within two week.11 Special consideration for mid-semester tests must be lodged within five working days of the date of the test and be supported by appropriate evidence. The unit coordinator has discretion to determine how special consideration, if granted, will be applied to mid-semester tests. See TOP Examination Policy and Procedures. Feedback provided The solutions to the test questions will be discussed in class and made available on Moodle within two weeks of the test date.12 Assessment title Final examination (50%) Purpose, description and topics covered Purpose: The purpose of this assessment is to test students’ knowledge in the context of the unit content covered from week 7 to week 11. Description: The final exam will be an in-class supervised examination of 3 hours duration. It will be conducted at the end of the term. The questions for the final examination will be sourced from any of the topics covered during week 7 -11. The structure/sample of the final examination will be provided before the end of term on Moodle. The emphasis will be on the theoretical (lecture components) of the unit which have not been examined in previous tasks. Topics to be covered:  SYSTEMS DEVELOPMENT: PHASES, TOOLS, AND TECHNIQUES  INFRASTRUCTURE, CLOUD COMPUTING, METRICS, AND BUSINESS CONTINUITY PLANNING: BUILDING AND SUSTAINING THE DYNAMIC ENTERPRISE  PROTECTING PEOPLE AND INFORMATION: THREATS AND SAFEGUARDS  EMERGING TRENDS AND TECHNOLOGIES: BUSINESS, PEOPLE, AND TECHNOLOGY TOMORROW  COMPUTER HARDWARE AND SOFTWARE  THE WORLD WIDE WEB AND THE INTERNET Assessment length It will be 3 hours duration with multiple choice questions, essay questions and two case studies.13 Criteria to grade quality The following criteria will be used to assess the Mid-term test papers:  Correct answers to multiple choice questions  Demonstrated discipline knowledge-understanding of basic concepts, terminologies and relevant issues  Accurate application of the knowledge gained in the lecturers and tutorials Submission method The final examination will be held during the examination weeks. The date and time will be mentioned in the final examination timetable available towards the end of the semester. Return method N/A Feedback provided There will be no formal feedback provided. To achieve a passing grade in this unit a student must: a. Attempt all within-semester assessment tasks to the satisfaction of the lecturer-incharge; b. Attend the final examination and submit a completed exam script; c. Achieve an overall mark of at least 50% in the unit. A student unable to attend the final examination owing to a documented and verified illness will have an opportunity to sit for a supplementary examination. A student must make formal application for a supplementary examination as soon as practicable after the illness and within five (5) working days of the end of the examination period. See Special Consideration section below for more information. Grades A final grade and mark will be awarded in the unit as follows: Grade %Mark High Distinction (HD) 85 - 100 Distinction (D) 75 - 84 Credit (CR) 65 - 74 Pass (P) 50 - 64 Fail (F)* 0 - 49 *The alternate grades of Fail Absent and Fail Incomplete may be awarded in appropriate circumstances.14 The definition and interpretation of the above grades can be found in Assessment Policy and Procedure - Coursework on TOP’s website at http://www.top.edu.au/current-students/toppolicies-and-procedures Re-sit Assessment Task If a student has achieved an overall mark between 40% and 49%, or a Fail Incomplete grade with an aggregate mark of at least 40%, a re-sit assessment task may be prescribed by the lecturer-in-charge to finally determine whether expected learning outcomes have been met. This will typically be in the form of a re-sit final examination but might be another form of resit assessment if the student has performed satisfactorily in the first attempt at the final examination Online Learning Support All the lecture slides will be available prior to the lecture, and the solution of practice questions from your text book will be available after the lecture, through the unit’s online Moodle site. In addition a great deal of other online learning support is provided. A list of subject-specific and general information guides containing the best databases and resources available are accessible via the Library website: library.top.edu.au. The online Library Course available on Moodle is useful for learning about available services and how to successfully conduct research. Many useful support materials can also be located within the Academic Skills Development Module on Moodle. Recent Changes to this Unit To improve teaching and learning within this unit, the following recent changes have been made: 1. Adopted the latest version of the textbook. 2. Lecture notes/PowerPoint slides are updated. 3. Tutorial questions/activates are modified. Students should note that translation dictionaries are no longer permitted to be used in examinations (Teaching and Learning Committee decision 3 November 2016). Academic Misconduct a. Plagiarism Plagiarism is the use of another person’s ideas or work without appropriate acknowledgement or credit. Plagiarism may be intentional or unintentional.15 Intentional plagiarism is deliberately using text, ideas or concepts attributable to another person obtained from any source (including internet sources) without referencing the author and the publication. Intentional plagiarism is a serious matter, amounting to academic fraud. Student work established and proven as containing intentional plagiarism will result in a zero grade and be reported to the Director of Accounting/Business Programs. The student’s enrolment in the unit will be reviewed. Unintentional plagiarism may occur if you do not understand appropriate ways of acknowledging sourced reference materials. If you are unsure, you should consult the lecturer and available publications to learn how to reference appropriately. All written assignments must be submitted online through the Turnitin anti-plagiarism software link for this unit to be found on the TOP Moodle site. b. Cheating Cheating is any attempt to gain an unfair advantage over other students. This may include copying, plagiarism, communicating with anyone other than supervisors during an examination and the use of dictionaries, electronic devices, books or notes in an examination where not authorised. Cheating in any form will not be tolerated at TOP Education Institute. Any student caught cheating in an examination will be awarded a FAIL grade in that unit and be required to undergo academic counseling with the Director of Accounting/Business Programs to discuss further options. Students may be required to repeat a unit if cheating is evident. c. Third party assistance Academic misconduct includes the submission of work that has been prepared or assisted by a third party (e.g. through the purchase of assignment submissions). Where a lecturer has evidence that submitted assignments are not the student’s own work, the lecturer may interview the student to ascertain whether third party assistance has been obtained and, if so, report the incident to Head of School for further action. Early Intervention for Students at Risk Your performance within each teaching period will be monitored to assist you towards successful completion of the units in which you are enrolled. Students whose performance is such that they are deemed to be at risk will be identified through an early intervention strategy. Indicators of students at risk of not completing the unit satisfactorily include:  Not attending lectures and/or tutorials.  Not performing adequately in assessment tasks. Where you are identified as at risk of failure you will be counselled on academic matters and advised to access available support services. Special Consideration for Examinations Students may apply for a Special Consideration when they are unable to sit an examination or if their performance in the examination is severely affected by extraordinary circumstances beyond their control. Students are not allowed to decide whether they will sit an examination or not, they may only apply for special consideration when they have evidence that they could not sit for the exam.16  Misreading the examination timetable is not sufficient reason for the award of Special Consideration.  Sitting consecutive exams is not a sufficient reason for the awarding of Special Consideration. Acceptable evidence of a student’s inability to sit an exam, or severe adverse effect on their performance in an examination includes a stamped medical certificate with the date of consultation, the state or extent of the medical condition, and the period covered by the doctor’s certificate. TOP administration staff may contact the medical professional’s office to verify the authenticity of the certificate. Only medical certificates that involved a personal (not online) consultation with a medical professional will be accepted. An application form for Special Consideration is available from the TOP Student Service Manager. Applications for Special Consideration must be received by the TOP Program Director no later than five (5) working days after the last day of the examination period. In normal circumstances, if Special Consideration is deemed to apply, the student will be permitted to sit a Supplementary Examination. For mid-semester exams, the unit coordinator has discretion to determine how Special Consideration, if granted, will be applied. A student can take only one supplementary examination in this unit each semester.17 Student Satisfaction Survey At the end of each semester, students will be asked to complete a Student Satisfaction Survey. Student responses will assist TOP and its teaching staff in making improvements to teaching and learning content and processes. The survey will include questions about unit content, the assessment system, teaching quality and other items. Students will also have an opportunity to make open-ended comments. Student evaluations are important to TOP and are taken seriously. All student evaluations are anonymous to ensure privacy. Lecture Schedule Topics Readings Special Instructions Week 1 Introduction to unit Explanation of assessment items THE INFORMATION AGE IN WHICH YOU LIVE: CHANGING THE FACE OF BUSINESS Text chapters 1 No Tutorial class this week Week 2 MAJOR BUSINESS INITIATIVES: GAINING COMPETITIVE ADVANTAGE WITH IT 2 Tutorial Exercises and homework from chapter 1 Week 3 DATABASES AND DATA WAREHOUSES: SUPPORTING THE ANALYTICS-DRIVEN ORGANIZATION 3 Tutorial Exercises and homework from chapter 2 Week 4 ANALYTICS, DECISION SUPPORT, AND ARTIFICIAL INTELLIGENCE: BRAINPOWER FOR YOUR BUSINESS 4 Tutorial Exercises and homework from chapter 3 Week 5 ELECTRONIC COMMERCE: STRATEGIES FOR THE NEW ECONOMY 5 Tutorial Exercises and homework from chapter 4 Week 6 SYSTEMS DEVELOPMENT: PHASES, TOOLS, AND TECHNIQUES 6 Mid-session Test Tutorial Exercises and homework from chapter 5 Week 7 INFRASTRUCTURE, CLOUD COMPUTING, METRICS, AND BUSINESS CONTINUITY PLANNING: BUILDING AND SUSTAINING THE DYNAMIC ENTERPRISE 7 Tutorial Exercises and homework from chapter 6 Week 8 PROTECTING PEOPLE AND INFORMATION: THREATS AND SAFEGUARDS 8 Tutorial Exercises and homework from chapter 718 Week 9 EMERGING TRENDS AND TECHNOLOGIES: BUSINESS, PEOPLE, AND TECHNOLOGY TOMORROW 9 Tutorial Exercises and homework from chapter 8 Weeks 10 COMPUTER HARDWARE AND SOFTWARE Extended Learning Module A (page 322) Assignment is due: (Friday, 11:55pm, May 12, 2017) Tutorial Exercises and homework from chapter 9 Week 11 THE WORLD WIDE WEB AND THE INTERNET Extended Learning Module B (page 350) Tutorial Exercises and homework from Extended Learning Module A (page 322) Week 12 REVISION AND FINAL EXAM PREPARATIONS19 TOP EDUCATION - GRADUATE ATTRIBUTES Top Education Institute has identified and articulated three core attributes in the curriculum design and learning outcomes of its graduates. They are: Integrity, Capability, and Responsibility. The following graduate attributes, aligned to the core attributes, provide a statement of the graduate qualities that will be developed in TOP students through course design and implementation. Each course of study and each unit within a course will have its own learning outcomes that are designed to develop the following graduate attributes. Core Attributes Graduate Attribute: Short descriptor Graduate Attribute: Full descriptor Graduates of TOP Education Institute will be equipped in their further study, work and life contexts to: Integrity 1. Ethics and Professional Responsibility Respect, understand and apply social and ethical practices in a professional manner 2. Personal and professional development Manage personal and professional development alongside a commitment to continuous learning and intellectual curiosity Capability 3. Disciplinary knowledge and skills Apply discipline knowledge, principles and concepts 4. Critical thinking Think critically, creatively and reflectively 5. Problem solving Effectively solve problems and make decisions based on theoretical foundations and discipline specific knowledge 6. Information literacy Utilise information technology and research methods to access, evaluate and synthesise information 7. Teamwork Use interpersonal skills to work as a team member 8. Communication Communicate effectively in professional and academic contexts Responsibility 9. Global perspective Apply knowledge and skills in a manner that demonstrates national, international and intercultural awareness and understanding 10. Leadership Take a leadership role in their profession and the community and maintain engagement with community and global issues and innovations20 COURSE LEARNING OUTCOMES BACHELOR OF INTERNATIONAL BUSINESS Learning Outcomes for the Course Short form descriptors of course learning outcomes (for use in unit outlines) GRADUATE ATTRIBUTES KNOWLEDGE Graduates of the BIB will have: 1. Acquired and practised the application of business management and/or accounting knowledge in an international business context. Acquire knowledge in an international business context 3) Disciplinary knowledge and skills 9) Global perspective SKILLS Graduates of the BIB will have skills suitable to the role of a management position in the areas of: 2. Fundamental skills: a capacity to identify and critically analyse the various issues and challenges faced by businesses in international business settings and to absorb, develop and apply a cohesive approach to dealing with these issues. Identify and evaluate business issues 4) Critical thinking 5) Problem solving 6) Information Literacy 9) Global perspective 3. People skills: develop as confident and competent professionals applying critical thinking and reasoning abilities through individual written and spoken communication and a demonstrated capacity to effectively work with a team. Think critically and work as part of a team 4) Critical thinking 7) Teamwork 8) Communication 10) Leadership 4. Thinking skills: a demonstrated capacity for integrating knowledge learned from the course, and applying such knowledge to analyse, evaluate and Analyse, evaluate and solve problems 4) Critical thinking 5) Problem solving 9) Global perspective20 solve business issues/challenges in international business. 5. Personal skills: demonstrated capability in effective interpersonal communication and cultural awareness in a global business environment. Demonstrate social and cultural awareness in interpersonal communication 1) Ethics and Professional Responsibility 2) Personal and professional development APPLICATION OF KNOWLEDGE AND SKILLS Graduates of the BIB will have the capacity to: 6. Apply knowledge gained in an international business context to solve routine problems in international management. Apply knowledge and skills in an international context 3) Disciplinary knowledge and skills 4) Critical thinking 5) Problem solving 9) Global perspective 7. Seek and reflect on performance feedback to identify and act on learning opportunities and self-improvements for future development, including advancement to post-graduate study and professional development. Develop and maintain knowledge and skills for life-long learning 2) Personal and professional development