Charles Sturt University Subject Outline ITC540 201730 SM I-2 February 2017-Version 1 Page 1 of 21 ITC540 - IT Infrastructure Management PG Session 1 2017 Faculty of Business, Justice and Behavioural Sciences School of Computing and Mathematics Internal Mode Welcome to a new session of study at Charles Sturt University. Please refer to the University’s Acknowledgement of Country (http://student.csu.edu.au/study/acknowledgement-of-country). This subject outline is accessible through mobile devices from http://m.csu.edu.au. Subject Coordinator Rajasekaran Lakshmiganthan Email [email protected] Phone 0399357900 Campus To be advised. Building/Room number To be advised. Consultation procedures Any questions concerning the teaching of this subject can be made by contacting your Subject Lecturer. Lecturer Name : Michael Baron Lecturer Email : [email protected] Email is the best option. Please send a brief message regarding the issue and include the subject name and subject code in your email ?it really helps to know which class you belong to, before I respond to your query. If your query is urgent then meet with your respective Course Coordinator on Level-4. Class times and location General Timetable as below will be available at the following website before the start of 201730 semester, which can be accessed on any Mobile Phone or IPAD: https://csutimetable.au.studygroup.com/Melbourne/ If you cannot contact your Subject Coordinator, please contact your teaching team using the contact details and consultation procedures provided on your Interact2 subject site. What is your subject about? A brief overview This subject will employ a research, reporting and presentation approach using the latest ICT tools to examine and critically analyse a combination of the technical and management issues in contemporary infrastructure management, with a focus on business alignment. IT infrastructure Management evaluates new ICTs and case studies in the context of enterprise architecture. It is suitable for combinations of students in information technology, business administration and electronic commerce. Learning outcomes On successful completion of this subject, you should: be able to describe the business value and processes of ICT services in an organisation and apply that knowledge and skill with initiative to a workplace scenario; be able to investigate, critically analyse and evaluate the impact of new and current ICT services to an organisation;Charles Sturt University Subject Outline ITC540 201730 SM I-2 February 2017-Version 1 Page 2 of 21 be able to describe how effective IT Infrastructure Management requires strategic planning with alignment from both the IT and business perspectives in an organisation; be able to demonstrate the technical and communications skills that contribute to the operation of ICT services in an organisation; be able to reflect critically on the role of an enterprise architect in an organisation; be able to synthesise the theoretical, technical and management issues that deliver ICT services to an organisation. Pass Requirements You must obtain at least 50% in both the examination and the total mark in order to pass this subject. You must pass the exam to pass the subject. To be eligible for AA or AE grades you must have submitted all assessment items in the subject, including the final exam. If you choose not to complete an assessment item or do not sit the final exam then you will not be granted an AA or an AE grade. Key Subjects Passing a key subject is one of the indicators of satisfactory academic progress through your course. You must pass the key subjects in your course at no more than two attempts. The first time you fail a key subject you will be 'at risk' of exclusion; if you fail a second time you will be excluded from the course. The Academic Progress Policy (https://policy.csu.edu.au/view.current.php?id=00250) sets out the requirements and procedures for satisfactory academic progress, for the exclusion of students who fail to progress satisfactorily and for the termination of enrolment for students who fail to complete in the maximum allowed time. Assumed knowledge Academic integrity means acting with honesty, fairness and responsibility, and involves observing and maintaining ethical standards in all aspects of academic work. This subject assumes that you understand what constitutes plagiarism, cheating and collusion. If you are a new student we expect you to complete the modules called Academic Integrity at CSU (https://interact2.csu.edu.au/webapps/blackboard/execute/courseMain?course_id=_16412_1&task=true&src=). Prescribed Text Students must have access to a copy of the prescribed textbook which is listedbelow. Turban, E., & Volonino, L. & Wood, G. (2015). Information Technology for Management: Digital strategies for Insight, Action, and Sustainable Performance, 10th edition. USA: John Wiley and Sons. ISBN : 978-1-118-99429-0 (loose-leaf ). ISBN : 978-1-118-89778-2 (hardcover) The textbooks required for each of your enrolled subjects can also be found via the Student Portal Textbooks (http://student.csu.edu.au/study/study-essentials/textbooks) page. Subject and Assessment Schedule Schedule Session Week Week Commencing Topics / Learning activites 1 27 Feb 2017 Chapter 1 2 06 Mar 2017 Chapter 2 Assignment 1 due on 12 3 13 Mar 2017 Chapter 3 4 20 Mar 2017 Chapter 4 5 27 Mar 2017 Chapter 5 Assignment 2 due on 27Charles Sturt University Subject Outline ITC540 201730 SM I-2 February 2017-Version 1 Page 3 of 21 Session Week Week Commencing Topics / Learning activites 1 Apr 2017 - 16 Apr 2017 Term Break 6 17 Apr 2017 Chapter 6 & 7 7 24 Apr 2017 Chapter 8 8 01 May 2017 Chapter 9 9 08 May 2017 Chapter 10 10 15 May 2017 Chapter 11 Assignment 3 due on 15 11 22 May 2017 Chapter 12 12 29 May 2017 Revision 05 Jun 2017 - 16 Jun 2017 Exam Period Subject Content Information regarding the subject’s content is outlined above in the Schedule. Subject Delivery Class/tutorial times and location If you are enrolled in an internal offering of this subject, your class times can be found at Timetable @ CSU (http://timetable.csu.edu.au). If you are enrolled in the online offering of the subject, this timetable will not apply. Find out how to use Timetable @ CSU via the Student Portal Class Timetable (http://student.csu.edu.au/study/study-essentials/timetable) page. Learning, teaching and support strategies In this subject there are also lots of opportunities for you to engage with me, and with your peers and with the subject. I will be holding approximately 12 face to face classes throughout the session where we can discuss technical issues and assessment items. It is helpful to have a small task to complete early in the session, so that you have a focus in the subject from the very first day, and so I have set the first assessment for this purpose. If you don?t attempt this assessment , I may contact you by phone or email to have a chat about study and if there are any issue that I can help with. Don't forget I am here to help - so contact me if you have any questions. Information on effective time management is available on the CSU Learning Support website via the following link: student.csu.edu.au You can also contact an adviser through Student Central on the following number: 1800 275 278 (or +61 2 6933 7507 from outside Australia). Library Services The CSU Library website provides access to online material and print, using Primo Search to find online journal articles, eBooks, hardcopy books from CSU Library (see Library Manager for Interlibrary Loan Requests), company & government reports, eJournals, dissertations, theses, newspapers including Business & Financial newspapers in Factiva (See Business & IT Journal Databases), and other reference resources (eg. Australian Bureau of Statistics, Australian standards, online encyclopaedias & dictionaries to be read on the computer). You will also find library guides, Subject Reserve for any readings eg. ITC100, ACC100, etc., and online assistance to help you use the Library's resources such as Ask a Librarian ? Live Chat and Ask a Librarian - Web Form.Charles Sturt University Subject Outline ITC540 201730 SM I-2 February 2017-Version 1 Page 4 of 21 You can find Library Services on both the SGA library online catalogue: http://primo.unilinc.edu.au/primo_library/libweb/action/search.do?vid=SGA The SGA library online catalogue allows students to Sign In, My Account shows student?s current library record including all books on loan, Renew your borrowed books online before the due date, also Search and Request all books in the SGA library, even if unavailable due to high demand from students. Students can Request books when all books are on loan to other students. When the requested book is returned to the SGA library, the student who requested the book receives an email immediately to pick up the book from the SGA library. View your library record online 24/7 at the above web link for SGA library. And also CSU Library online: http://student.csu.edu.au/library - CSU Library Services including Primo Search & Subject Reserve online with 24/7 access, online and video tutorials in research skills, finding journal articles for assignments, topic analysis, download Endnote referencing program and many other online library services to help you successfully complete your assignments for all CSU courses. http://trove.nla.gov.au/ - Powerful search engine from National Library of Australia to access many different online resources on any subject from one search. Contact Details for renewing loans, locating books and other information: SGA Melbourne Library: Marian Lees - Director, Library Services Ph: (03) 9935 7921 Email: [email protected] Library Help http://student.csu.edu.au/library/help-contacts Friendly and quick assistance is available. Ask for help finding information and navigating the library's extensive eResources. Online Tutorials http://student.csu.edu.au/library/study-research/training-tutorials-videos Learn how to: ? use Primo Search to find eReserve material and journal articles ? search journal databases and web resources for information for your assessments ? identify appropriate sources of information and peer reviewed material, and evaluate resources. Bookmark your Subject Library Resource Guide Subject Library Guides are a great way to get started with research. Each online guide is tailored to a specific area of study, including Accounting, Business & Information Technology outlining how to research in your area and where to look for information. http://libguides.csu.edu.au/ Academic Learning Support Assistance Visit the learning support website for advice about assignment preparation, academic reading and note-taking, referencing, and preparing for exams at: http://student.csu.edu.au/study You may also contact: Name: Monique Moloney Email: [email protected] Phone: (03) 9935 7919 Name: Bethany Winkler Email: [email protected] Phone: (03) 9935 7953Charles Sturt University Subject Outline ITC540 201730 SM I-2 February 2017-Version 1 Page 5 of 21 Name: Gail Ekici Email: [email protected] Phone: (03) 9935 7965 For appointments, please see Reception at Level 1. Queries regarding the content of this subject should be directed to your subject lecturer. Residential school You are not required to attend a residential school for this subject. Your workload in this subject CSU Academic Senate policy states that a standard 8 point subject should require you to spend a total of 140-160 hours engaged in the learning and teaching activities. Each week you should spend around 9 - 11 hours studying this subject ? obviously some weeks may require more time than other depending on how you wor but the following is a guide for your information. Readings from textbook chapter or designated material: 3.0 hours Participation in Discussions: 1.0 hour Preparation of Assessment items: 1.0 hour Preparation and attendance at weekly lectures and tutorials: 3.0 hours Answering questions at the end of each chapter: 2.0 hours Checking Interact2 Topical Content: 0.5 hour Additional learning from Discussions: 0.5 hour Assessment Items Item number Title Type Value Due date* Return date** 1 Assignment 1 Assignment 3% 12-Mar-2017 04-Apr-2017 2 Assignment 2 Assignment 15% 27-Mar-2017 19-Apr-2017 3 Assignment 3 Assignment 32% 15-May-2017 05-Jun-2017 4 Final Exam Exam 50% To be Advised. - * due date is the last date for assessment items to be received at the University ** applies only to assessment items submitted by the due date Assessment item 1 Assignment 1 Value: 3% Due date: 12-Mar-2017 Return date: 04-Apr-2017 Length: Around 500 words Submission method options Alternative submission method Task Provide information and discuss the following topics:Charles Sturt University Subject Outline ITC540 201730 SM I-2 February 2017-Version 1 Page 6 of 21 An introduction of yourself (your work, hobby, interests ...). Why IT is important to your career? What is IT Architecture and how does the benefit outweigh the costs? Why is data mining becoming more important? What are the benefits of cloud computing? What role does personal conflict or politics play in the success of data governance? Rationale This assessment task has been designed to provide you with the opportunity to engage early with your peers and your lecturer. It also provides you an opportunity to explore your previous learning experiences and identify any gaps in your knowledge. Marking criteria Criteria HD 85-100% DI 75-84% CR 65-74% PS 50-64% FL <50% Answer Question 1 & 2. For Question 3 to 6, able to synthesize key theoretical concepts, while differentiating between current and future trends in ICT services and infrastructure management Questions 1 &2 are answered. Answers for 3 -5 are correct, and complete. Comprehensive explanation is provided with appropriate examples. Demonstrated in-depth understanding of current and future trends, precisely synthesizing technical knowledge with practical application. Questions 1 &2 are answered. Answers for 3 -5 are correct and a detailed explanation is provided. Demonstrated considered explanation of current and future trends. Evidence of synthesizing technical knowledge with practical application. Questions 1 &2 are answered. Answers for 3 -5 are correct, but the explanation is not complete. There is an effort to discuss current and future trends, however no examples provided to support discussion. Questions 1 &2 are answered. Answers for 3 -5 are correct but the explanation requires further refinement, does not immediately demonstrate understanding of theoretical concepts. Major omissions and unsubstantiated explanations. Communication and referencing skills evident in writing Perfect referencing style is used, with no errors. No grammatical or spelling mistake. References are used with minor errors in formatting. A few grammatical or spelling mistakes but does not effect hinder the delivery of the answer. Referencing style applied with some inconsistent formatting. Grammatical and spelling mistakes evident in writing and could have been refined to help with clearly communicating the answer. Applied referencing style requires refinement, however it is evident that student made an effort to reference literature. Writing style requires refinement with answer not immediately clear. Referencing incorrect or not applied. Major errors in grammar and spelling. Assessment item 2 Assignment 2 Value: 15% Due date: 27-Mar-2017 Return date: 19-Apr-2017 Submission method optionsCharles Sturt University Subject Outline ITC540 201730 SM I-2 February 2017-Version 1 Page 7 of 21 Alternative submission method Task Question 1 [3 marks]: Define and explain the following terminologies: Business intelligence (BI); IT Agility; SWOT analysis; Strategic planning; Enterprise architecture; Management information systems; MIS and DSS; Cloud infrastructure; Data and text mining; DMS; Big data. Question 2 [1 mark]: Suggest a list of information technology (IT) Key Performance Indicators (KPIs) and outline the advantages and disadvantages associated with IT KPI. Question 3 [1 mark]: What is SaaS and outline its benefit and disadvantages. Explain your answer. Question 4 [5 marks]: Study "Business Continuity with Virtualization" in your text book [Chapter 2, IT at Work 2.3] and answer the following questions: What business risks had Liberty Wines faced?. How does Liberty Wines’ IT infrastructure impact its competitive advantage? How did server virtualisation benefit Liberty Wines and the environment? Question 5 [5 marks]: Study "CASE 2 BUSINESS CASE: Financial Intelligence Fights Fraud" in your text book [Chapter 3] and answer the following questions: What data and IT problems were limiting FinCEN’s ability to fight financial crime? Describe the IT upgrades and capabilities needed by FinCEN in order to achieve its mission. On what does financial intelligence depend? Why is the ability to identify patterns and relationships critical to national security? Research recent financial crimes that FinCEN has detected and disrupted. Explain the role of data analytics in crime detection.Charles Sturt University Subject Outline ITC540 201730 SM I-2 February 2017-Version 1 Page 8 of 21 Rationale Learning Outcomes 1. be able to describe the business value and processes of ICT services in an organisation and understand the knowledge and skills of an enterprise architect in the workplace; 2. be able to investigate, analyse and evaluate the impact of new and current ICT services to an organisation; 3. be able to understand that effective IT Infrastructure Management requires strategic planning with alignment from both the IT and business perspectives in an organisation; 4. be able to demonstrate the technical and communications skills that contribute to ICT governance in an organisation; 5. be able to synthesise the key theoretical concepts with the technical and management issues in delivering ICT services to an organisation. Marking criteria Criteria HD 85-100% DI 75-84% CR 65-74% PS 50-64% FL <50% Able to synthesize key theoretical concepts, while differentiating between current and future trends in ICT services and infrastructure management Answer is correct, and complete. Comprehensive explanation is provided with appropriate examples. Demonstrated in-depth understanding of current and future trends, precisely synthesizing technical knowledge with practical application. Answer is correct and a detailed explanation is provided. Demonstrated considered explanation of current and future trends. Evidence of synthesizing technical knowledge with practical application. Answer is correct, but the explanation is not complete. There is an effort to discuss current and future trends, however no examples provided to support discussion. Answer is correct but the explanation requires further refinement, does not immediately demonstrate understanding of theoretical concepts. Major omissions and unsubstantiated explanations. Communication and referencing skills evident in writing Perfect referencing style is used, with no errors. No grammatical or spelling mistake. References are used with minor errors in formatting. A few grammatical or spelling mistakes but does not effect hinder the delivery of the answer. Referencing style applied with some inconsistent formatting. Grammatical and spelling mistakes evident in writing and could have been refined to help with clearly communicating the answer. Applied referencing style requires refinement, however it is evident that student made an effort to reference literature. Writing style requires refinement with Referencing incorrect or not applied. Major errors in grammar and spelling.Charles Sturt University Subject Outline ITC540 201730 SM I-2 February 2017-Version 1 Page 9 of 21 answer not immediately clear. Presentation You are required to write the answers in a word document and submit it via Turnitin. Use Times new roman/Palatino Linotype/Calibri/Cambria/Arial fonts using 10 to 12 font size. You can also submit your document in pdf format as well. APA reference style should be used in the assignment. APA referencing guide can be found in http://student.csu.edu.au/library/integrity/referencing-at-csu Assessment item 3 Assignment 3 Value: 32% Due date: 15-May-2017 Return date: 05-Jun-2017 Submission method options Alternative submission method Task Task A (10 marks): You are required in your new role as an Enterprise Architect (EA) to do a SWOT Analysis of a current ICT service in an organization. The default organization is Charles Sturt University, but you can substitute another known entity such as your current workplace. SWOT is an acronym for questioning the Strength, Weakness, Opportunity, Threat and helps with the analysis needed to identify the internal (S, W) and external (O, T) positives and negatives as indicated in Fig.1. Such a process can be informative and help the Enterprise Architect (you) to identify the issues and problems, set goals develop an action plan and help strategic IT Infrastructure planning and decision-making. Figure 1. SWOT analysis diagramCharles Sturt University Subject Outline ITC540 201730 SM I-2 February 2017-Version 1 Page 10 of 21 1. 2. 3. 4. 5. Get a copy of the 31-page SWOT Analysis Strategy Skills eBook from http://www.free-management-ebooks.com/dldebk-pdf/fme-swot-analysis.pdf and note the conditions of use. Use the eBook to guide and develop your 1-2 page report summary for this task. Choose a current IT service in your organization that may need updating or changing. Use the following SWOT table format to develop questions that will reveal any issues or problems. Identify up to a maximum of 5 Strengths, Weaknesses, Opportunities and Threats. It is suggested that you use bulleted items in a list in SWOT boxes of the template. SWOT Template Organisation: Date: DD/MM/YYYY Description of current/new ICT service: STRENGTHS WEAKNESSES OPPORTUNITIES THREATS Summary and Recommendations: [Summarise your SWOT results to review goals and objectives] Short Term (Now) What action would you take now? [For example comparison with competitors; alignment with the business model or strategic plan goals and objectives]. Mid Term (next 12 months) How can you take advantage of strengths and use them to develop new opportunities such as new service delivery relationships with ICT vendors and products? Long Term (next 3 to 5 years) How would you map out an action plan for the longer term? Task B (17 Marks): Write a paper, 4 pages (2-column format) in length, on a topic covered in our textbook. For this assignment, you need to plan, research, and, use your initiative to express the knowledge you learnt in this subject as well as your own independent thinking and reasoning. Possible topics Your attention in this paper can be focused on any of the following topics covered in our text: · Information Management / IT Architecture. · Database, Data, Warehouse, and Data Mining.Charles Sturt University Subject Outline ITC540 201730 SM I-2 February 2017-Version 1 Page 11 of 21 · Networks, Collaboration, and Sustainability. · CyberSecurity, Compliance, and Business Continuity. · E-Business & E-Commerce Models and Strategies. · Mobile Technologies and Commerce. · Social Media. · Enterprise Systems and Applications. · Performance Management Using Data Visualization, Mashups, and Mobile Intelligence. Approach Choose a topic which you are interested in and/or which is related to your work. You should do this as early as possible. Once you have chosen a topic, read our text carefully followed by detailed research. Once this is done, you should set up a structure/a series of subtopics and decide what to write under each section (subtopic). Here is a suggested structure (you don’t have to follow it, but your own structure must be logical): Abstract: a condensed summary. If someone reads your abstract only, he/she should understand your main points. You may want to write this section last; Index terms: list the key words used in your paper; Introduction: introduce the topic you are going to write about. This section must be related to the topics you learnt during the Session. However, you should branch out by carrying out your own research to enhance this section; Subtopics and supporting argument: write a series of body paragraphs with sub-points; Conclusion: Many students get confused between the conclusion and the abstract. In the conclusion, you can reflect on how your topic relates to larger issues; evaluate the concepts you have presented; issue a call for action on the part of your audience; ask questions generated by your findings; make predictions, recommend a solution or give a personal statement about the topic. With your structure in order, you have a skeleton for your paper: you can now begin by writing out your analyses of the passages you have chosen. As you write and revise, you may have the need to add to your analyses or to re-order your chosen arguments. Using a structure as the skeleton for a paper in this way can carry you more than halfway to a completed draft. Types of papers Academic papers can be broadly categorized into 2 types: 1. Argumentative Papers; 2. Analytical Papers. For details, please see http://www.writeawriting.com/academic-writing/how-to-write-academic-paper/ Format and mechanics Your lecturer will provide you with a format template during the Session, you must strictly follow the format provided in the following link, such as space, font, margin etc…Charles Sturt University Subject Outline ITC540 201730 SM I-2 February 2017-Version 1 Page 12 of 21 (http://www.academicinternational.org/teaching/format.doc) Task C (5 marks): 1. Generate a Turnitin originality report and submit this report via Turnitin; 2. Submit an early draft to Turnitin for self-checking, then look carefully at all the matches marked in bold font and various colours in the self-check/originality report. 3. Answer the following questions to interpret the Turnitin originality report a) Are any of the bold, coloured text matches in my self-check report missing in-text references? (We need to avoid plagiarism of ideas.) b) Do any of the bold, coloured text matches in my self-check report include more than three words in a row copied from the original source without quotation marks? (We need to avoid plagiarism of language.) c) Do direct quotations take up more than 10% of the essay? (We need to change some of the direct quotations to summaries and paraphrases so that at least 90% of every essay is written in our own words.) d) Are any of the bold, coloured text matches in my originality report purely coincidental? (Sometimes our words coincidentally match with words in other online sources that we have never seen before and that are completely irrelevant to our research topic. If so, we do not need to change anything at all.) e) Do any of the short strings of matching text indicate that my attempts at paraphrasing were not completely successful? (We need to avoid sham paraphrasing, one type of plagiarism, by using synonyms and changing the sentence structures completely. Remember that we should not copy more than three words in a row from the original without quotation marks.) f) Have I synthesised all of the sources’ ideas into my essay by introducing each piece of source information with a signal phrase and by adding my own comments or interpretation to it in the following sentence? (We need to avoid dropped-in quotations and simply reporting facts or other people’s ideas because that approach means that instead of building our own arguments and writing our own essays, we are merely stringing together other people’s words and ideas.) It should be noted: Turnitin can help you avoid plagiarism, but the Turnitin score, or matching percentage at the top of the report, is not particularly helpful in doing that. The percentage score only indicates matches between your text and other sources. There are many different reasons why your text might match with other sources; for example, students in the same class all working on the same assignment are using the same sources, or it could be a pure coincidence that a student has used the same string of words that appear in another random website. Therefore, we cannot assume that the matches indicated by the Turnitin score involve plagiarism or deliberate cheating. You may ask, “What Turnitin score is an acceptable cut-off mark so that I can be sure that I have not plagiarised?” However, due to the large number of variables in the way writers handle sources, no cut-off score can be reliable; in fact, a cut-off score can mislead people into thinking that they have avoided plagiarism, whereas they might have still plagiarised inadvertently. For example, a score of 14% could involve no plagiarism, but a score of 9% does. Instead of focusing on avoiding plagiarism or the appearance of avoiding plagiarism, let’s consider Turnitin as a tool for improving your skills in handling sources as you construct arguments in your essays. Turnitin is more than a ‘gotcha’ device – it is an effective learning tool:Charles Sturt University Subject Outline ITC540 201730 SM I-2 February 2017-Version 1 Page 13 of 21 Because the sophisticated use of sources involves a complex set of research, critical thinking, and writing skills, you should expect to take several years to master them. Turnitin can be a helpful tool in this developmental process. You should use your originality reports as feedback on a first draft so that you can improve your use of sources before submitting the final draft for marking. Interpreting the Turnitin Originality Report: After you submit your draft to Turnitin for self-checking, you should look carefully at the originality report so that you can improve on your use of sources. Your essay will be on the left side of the screen, and the matching colour-coded sources will be listed on the right. Then you can make the necessary changes to your essay before you submit the final draft for marking. You need to register with Turnitin to create a Student Account under the CSU Turnitin Licence at http://www.turnitin.com/login_page.asp Further information on how to use Turnitin can be found through the following link: http://student.csu.edu.au/study/plagiarism/checking Rationale Task A is aligned with objectives 1 and 4 and measures your ability to read and acquire the knowledge and understanding of the main ICT Infrastructure management and technical issues that are concerned with the overall Enterprise Architect practices that are crucial for business success. Assessment Task B is aligned with objectives 2, 3, 5 and 6 and measures your ability to undertake, investigate, analyse and evaluate the impact of new and current ICT services. Assignment Task C is designed for you to learn the functions of the Turnitin software. Marking criteriaCharles Sturt University Subject Outline ITC540 201730 SM I-2 February 2017-Version 1 Page 14 of 21 You will not be marked down for incorrect answers. Grade allocations: Marks for all questions will be totalled and grades awarded based on percentage of the total available marks. (FL <50%; PS 50-64%; CR 65-74%; DI 75-84%; HD 85-100%) Task A SWOT Analysis of a current ICT service Criteria HD => 85% DI 75-84% CR 65-74% PS 50-64% Description of the current ICT service under investigation 1.00% Provides a thorough and detailed description and understanding of a current ICT service in the workplace, worthy of analysis. 0.85 to 1.00% Provides a comprehensive description and understanding of a current ICT service in the workplace, worthy of analysis . 0.75 to 0.84% Provides a good description and basic understanding of a current ICT service in the workplace, chosen for analysis. 0.65 to 0.74% Provides only a brief description or unclear understanding of a current ICT service in the workplace, as chosen for analysis . 0.50 to 0.64% Identifications of Strengths, Weaknesses, Opportunities and Threat (maximum of 5 each) 5.00% SWOT table items identified demonstrate a thorough and insightful understanding of the key concepts, principles and theories of SWOT analysis . 4.25 to 5.00% SWOT table items identified demonstrate considerable understanding of the key concepts, principles and theories of SWOT analysis . 3.75 to 4.24% SWOT table items identified demonstrate good understanding of the key concepts, principles and theories of SWOT analysis. 3.25 to 3.74% SWOT table items identified demonstrate limited understanding of the key concepts, principles and theories of SWOT analysis . 2.50 to 3.24% Summary of SWOT results, Critical Thinking & Recommendations 2.00% Summary and Recommendations demonstrates a high degree of critical thinking and ability to use specific strategies to gather information and generate recommendations for the ICT service under SWOT analysis. 1.70 to 2.00% Summary and Recommendations demonstrates considerable critical thinking ability to use specific strategies to gather information and generate recommendations for the ICT service under SWOT analysis. 1.50 to 1.69% Summary and Recommendations demonstrates some critical thinking ability to use specific strategies to gather information and generate recommendations for the ICT service under SWOT analysis. 1.50 to 1.69% Summary and Recommendations demonstrates limited critical thinking ability to use specific strategies to gather information and generate recommendations for the ICT service under SWOT analysis. 1.00 to 1.29% Stated review of goals and objectives in short, mid and long term plans 2.00% Review of goals and objectives demonstrates a high degree of ability as an EA to use an organizational pattern of results to structure ideas for planning and development. 1.70 to 2.00% Review of goals and objectives demonstrates considerable ability as an EA to use an organizational pattern to structure ideas for planning and development. 1.50 to 1.69% Review of goals and objectives demonstrates some ability as an EA to use an organizational pattern to structure ideas for planning and development. 1.50 to 1.69% Review of goals and objectives demonstrates limited ability as an EA to use an organizational pattern to structure ideas for planning and development. 1 .00 to 1.29%Charles Sturt University Subject Outline ITC540 201730 SM I-2 February 2017-Version 1 Page 15 of 21 Task B: GRADING STANDARDS Criteria HD (>84%) DI (75% - 84%) CR (65% - 74%) PS (50% - 64%) FL (<49%) Ability to undertake, investigate, analyse and evaluate the impact of new and current ICT services. Well-chosen, specific, interesting topic; compelling choice of evidence; lucid and original use of the evidence to prove claims; clear line of thought which develops over the course of the paper; correct citation mechanics; clear writing; few or no spelling, punctuation, and grammar errors. Coherent but less surprising topic; good use of evidence to support points; clear line of thought exists but shows only a moderate development over the course of the paper. Some summary where interpretation or argument is needed; some issues at the conceptual or interpretive level; some problems with citation mechanics, spelling, or grammar. Over-general topic; evidence is present but it is not interpreted to support claims; evidence is relevant to the topic but the line of thought remains unclear or static; excessive reliance on summary or paraphrase. Completed but unsatisfactory in several major areas. Major omissions in the explanation and Unsubstantiated/ invalid conclusions. Major mechanical problems of spelling or grammar. Task C: (1) Turnitin original report: two marks for submission via Turnitin. (2) Q&A, three marks. You will not be marked down for incorrect answers. Grade allocations: Marks for all questions will be totalled and grades awarded based on percentage of the total available marks. (FL <50%; PS 50-64%; CR 65-74%; DI 75-84%; HD 85-100%).Charles Sturt University Subject Outline ITC540 201730 SM I-2 February 2017-Version 1 Page 16 of 21 Assessment item 4 Final Exam Value: 50% Date: To be advised Duration: 2 Hours Submission method options N/A - submission not required/applicable Rationale The exam will be a 2 hour closed book examination. It is your responsibility to ensure that you are aware of the requirements for completing the exam and that you attend the exam site on the correct date and at the correct time. The School of Computing and Mathematics will not accept misreading the exam time as misadventure. Requirements The examination consists of: Multiple choice questions, short and long answer questions. 1. This is a closed book examination. 2. Candidates are required to answer all 26 (twenty six) questions. 3. There are TWO (2) parts and the total marks available for this exam is 100. a. PART 1 (Q1-Q20, multiple choice questions, is worth 40 marks @ 2 marks each) – use answer sheet provided b. PART 2 (Q21-Q26 is worth 60 marks @ 10 marks each) – answer in answer book. 4. Use a new page for each question in PART 2. 5. Make sure you enter your name and student number clearly on each booklet/sheet. A sample exam will be provided by your lecturer during the Session. Marking criteria Exam Rubric Criteria HD => 85% DI 75-84% CR 65-74% PS 50-64% FL < 50% PART 1 Students will be required to complete a series of 20 multiple choice questions by selecting the most appropriate response from a selection of four choices. Questions will To meet this level you will attain a cumulative mark between 85%-100% for this section of the examination. A mark in this range indicates that you have selected the best answer option from four To meet this level you will attain a cumulative mark between 75%-84% for this section of the examination. A mark in this range indicates that you have selected the best answer option from four To meet this level you will attain a cumulative mark between 65%-74% for this section of the examination. A mark in this range indicates that you have selected the best answer option from four To meet this level you will attain a cumulative mark between 50%-64% for this section of the examination. A mark in this range indicates that you have selected the best answer option from four To meet this level you have failed to attain a cumulative mark above 50% for this section of the examination. A mark in this range indicates that you have selected the best answer option from fourCharles Sturt University Subject Outline ITC540 201730 SM I-2 February 2017-Version 1 Page 17 of 21 assess developmental knowledge, theories, practical applications & concepts of IT Infrastructure management. Each question is worth 2 marks. 40.00% available choices for each question with no more than 3 incorrect answers in this component of the examination. available choices for each question with no more than 5 incorrect answers in this component of the examination. available choices for each question with no more than 7 incorrect answers in this component of the examination. available choices for each question with no more than 10 incorrect answers in this component of the examination. available choices for each question with less than 10 correct answers in this component of the examination. PART 2 Students will be required to complete a series of 6 short answer questions. Questions will assess developmental knowledge, theories, practical applications & concepts of IT Infrastructure management. Each question is worth 10 marks. 60.00% To meet this level you will attain a cumulative mark between 85%-100% for this section of the examination by getting a score of 8 to 10 for most questions. To meet this level you will attain a cumulative mark between 75%-84% for this section of the examination by getting a score of 7 to 9 for most questions. To meet this level you will attain a cumulative mark between 65%-74% for this section of the examination by getting a score of 6 to 7 for most questions. To meet this level you will attain a cumulative mark between 50%-64% for this section of the examination by getting a score of 5 to 6 for most questions. To meet this level you will attain a cumulative mark less than 50% for this section of the examination by getting a score less than 5 for most questions. Material provided by the University A 2B pencil is best used with a General Purpose Answer Sheet for the multiple choice questions in PART 1 2 x 12 pages Answer Booklets are provided by CSU for the questions in PART 2. Material required by the student Bring Pens, 2B pencils, eraser, ruler etc. to the exam centre. Assessment Information Learning materials Details of learning materials that support your success in this subject can be found in the Interact2Charles Sturt University Subject Outline ITC540 201730 SM I-2 February 2017-Version 1 Page 18 of 21 1. 2. 3. 4. 5. 6. 7. Subject Site. Referencing Referencing is an important component of academic work. All assessment tasks should be appropriately referenced. The specific details of the referencing requirements are included in each assessment task description. Get referencing style guides and help (http://student.csu.edu.au/library/integrity/referencing-at-csu) to use for your assessments. Plagiarism CSU treats plagiarism seriously. We may use Turnitin to check your submitted work for plagiarism. You can use Turnitin to check for plagiarism (http://student.csu.edu.au/library/integrity/referencing-at-csu/checking) in your assessments before submission. How to apply for special consideration Academic regulations provide for special consideration to be given if you suffer misadventure or extenuating circumstances during the session (including the examination period) which prevents you from meeting acceptable standards or deadlines. Find the form on the Student Portal Special Consideration, Misadventure, Advice and Appeals (http://student.csu.edu.au/study/academic-advice) page. Extensions In order to ensure that students who hand their assignments in on time are not disadvantaged, and to enable the lecturer to comply with the requirement to return assignments to the class within 21 days, the following rules about extensions will be strictly enforced: Extensions cannot be granted for online tests, as these have to be done within a specific time frame, after which the answers are released to the class automatically. Computer problems and normal work-related pressures and family commitments do not constitute sufficient reasons for the granting of extensions. If it becomes obvious that you are not going to be able to submit an assignment on time because of an unavoidable problem, you must submit your request for an extension to the Subject Coordinator in writing (email or post) prior to the due date. Requests for extensions will not be granted on or after the due date so you must make sure that any extension is requested prior to the day on which the assignment is due. You are expected to do all you can to meet assignment deadlines. Work and family related pressures do not normally constitute sufficient reasons for the granting of extensions or incomplete grades. If you apply for an extension, you may be asked to email your lecturer on what you have done so far on the assignment. You must be able to provide documentary evidence (such as a certificate from a doctor or counsellor) justifying the need for an extension as soon as practicable - but please note that if the circumstances giving rise to the request for an extension arise on a day when you cannot get documentary evidence, you must still apply for the extension before the due date and submit the documentary evidence afterwards. Given the tight deadlines involved in returning assignments to students and putting feedback on Interact, the maximum extension granted generally will be seven (7) days from the due date. Assignments received more than 10 days after the due date or extension date will not beCharles Sturt University Subject Outline ITC540 201730 SM I-2 February 2017-Version 1 Page 19 of 21 7. 8. marked unless the staff member decides otherwise. Items received late will be penalised at 10% of the mark available for the assessment item per day it is late (see below). Note that for purposes of measuring lateness, the 'day' begins just after 00.00 hrs AEST - so an assignment received after midnight of the due date will be penalised 10% for lateness. This rule will be applied to all students uniformly. Penalties for Late Submission The penalty for late submission of an assessment task (without obtaining the Subject Coordinator's approval for an extension) will be: 10% deduction per day, including weekends, of the maximum marks allocated for the assessment task, i.e. 1 day late 10% deduction, or 2 days late 20% deduction. An example of the calculation would be: Maximum marks allocated = 20 Penalty for one day late = 2 marks (so, a score of 18/20 becomes 16/20 and a score of 12/20 becomes 10/20). If an assignment is due on a Friday but is not submitted until the following Tuesday, then the penalty will be four days (40% deduction or 8 marks in the example above). Submissions more than 10 days late will be acknowledged as received but will not be marked. Resubmission Under normal circumstances resubmission of assessment items will not be accepted for any of the assessments required in this subject. Online Submission Assignments should be submitted through TurnItIn. Please meet with your respective lecturer to enroll in the Turnitin (If you do not receive any email from Turnitin). Assessments such as Blogs, Quizzes and Journals are required to submit in the Interact2. TurnItIn does not accept Excel files and PDF files. Assignment/s must be submitted through Turnitin by midnight (AEST) according to the date mentioned in the subject outline. Postal Submission Under normal circumstances postal submissions will not be accepted for any of the assessments required. Hand Delivered Submission Under normal circumstances hand delivered submissions will not be accepted for any of the assessments required. Feedback Feedback for assessment items will be provided by subject lecturer/s. Assignment Return You should normally expect your marked assignment to be returned to you within 15 working days of the due date, if your assignment was submitted on time. If you submitted your assignment on time but have not returned by the return date, you should make enquiries in the first instance to the subjectCharles Sturt University Subject Outline ITC540 201730 SM I-2 February 2017-Version 1 Page 20 of 21 lecturer. If the subject lecturer is not available, contact Level 1, Reception. Student Feedback and Learning Analytics Evaluation of Subjects CSU values constructive feedback and relies on high response rates to Subject Experience Surveys (SES) to enhance teaching. Responses are fed back anonymously to Subject Coordinators and Heads of Schools to form the basis for subject enhancement and recognition of excellence in teaching. Schools report on their evaluation data; highlighting good practice and documenting how problems have been addressed. You can view a summary of survey results via the Student Portal SES Results (https://student.csu.edu.au/study/subject-experience-survey-results) page. We strongly encourage you to complete your online Subject Experience Surveys. You will be provided with links to your surveys via email when they open three [3] weeks before the end of session. Changes and actions based on previous student feedback The teaching team had a thorough discussion on further improvements based on their experience and students' feedback. As a result, Assignment 1 and 3 has been updated. Learning analytics in this subject Learning Analytics refers to the collection and analysis of student data for the purpose of improving learning and teaching. It enables the University to personalise the support we provide our students. All Learning Analytics activities will take place in accordance with the CSU Learning Analytics Code of Practice. For more information, please visit CSU’s Learning Analytics (http://www.csu.edu.au/division/student-learning/home/analytics-and-evaluations/learning-analytics) website. Data about your activity in the Interact2 site and other learning technologies for this subject will be recorded and can be reviewed by teaching staff to inform their communication, support and teaching practices. Services and Support Your Student Portal (http://student.csu.edu.au) tells you can how you can seek services and support. These include study, admin, residential, library, careers, financial, and personal support. Develop your study skills Develop your study skills (https://student.csu.edu.au/study/skills) with our free study services. We have services online, on campus and near you. These services can help you develop your English language, literacy, and numeracy. Library Services CSU Library (https://student.csu.edu.au/library) provides access to the eBooks, journal articles, books, and multimedia resources needed for your studies and assessments. Get the most out of these resources by contacting Library staff either online or in person, or make use of the many Library Resource Guides, videos and online workshops available. CSU Policies and Regulations This subject outline should be read in conjunction with all academic policies and regulations, e.g. Student Academic Misconduct Policy, Assessment Policy – Coursework Subjects, Assessment Principles Policy, Special Consideration Policy, Academic Progress Policy, Academic Communication with Students Policy, Student Charter, etc. Please refer to the collated list of policies and regulations relevant to studying your subject(s) (http://student.csu.edu.au/administration/policies-regulations-subjects) which includes links to the CSU Policy Library (http://www.csu.edu.au/about/policy) – the sole authoritative source of officialCharles Sturt University Subject Outline ITC540 201730 SM I-2 February 2017-Version 1 Page 21 of 21 academic and administrative policies, procedures, guidelines, rules and regulations of the University. Subject Outline as a Reference Document This Subject Outline is an accurate and historical record of the curriculum and scope of your subject. CSU's Subject Outlines Policy (https://policy.csu.edu.au/view.current.php?id=00267) requires that you retain a copy of the Subject Outline for future use such as for accreditation purposes.