ASSESSMENT TASK 2: Group Based Assignment: Passengers’ Operation at Changi Airport (30%) Weighting / Length 30% 3500 words (+/- 10%) Excluding the Cover Page, Table of Contents, Executive Summary, and Reference List Your case study assignment is to: ‘compare and contrast’Singapore Changi Airport (Passengers) Operations within a framework of the theories and concepts studied in BX2062 Operations Management. http://styledotasia.com/free-things-you-can-do-at-singapores-changi-airport/ A suggested pro-forma for the body of the assignment would be: JCU Cover Page Executive Summary (max 250 words) Table of Contents Introduction I. Background to Changi  Provide an overview of the airport with a focus on Changi as a gateway to Singapore and a regional air hub into Asia, Australia, the USA and Europe II. History of Changi  Why Changi is selected as the location for the airport and where it is? III. A typical international airport operation  Describe the value chain for passengers’ operationat Changi airport (Terminal 1, 2, 3 and possible Terminal 4).  Identify and describe key milestones of passengers’ transformation through Changi airport for both inbound and outbound passengers.  List enhancements to Changi airport’s core business of moving passengers and their value adding to customers.  Identify the supply chain for passengers’ operation at Changi airport. IV. Sustainability and air travel/airports  Identify and describe economic, environmental and social sustainability aspects of Changi airport. V. The Future of Changi airport  Terminal 5  Forecasting and demand planning Conclusion and Recommendations References Some suggested sitesthat may add value to your Changiassignment research are:  http://www.changiairport.com/  http://www.singapore-airport.net/  https://www.google.com.au/search?q=singapore+airport&tbm=isch&tbo=u&source=univ&sa=X&ei=s-abUqaOG4iAiQfFxYCQCA&ved=0CJ0BELAE&biw=1920&bih=964  http://www.perthnow.com.au/travel/travel-advice/singapore-airport-to-add-fourth-terminal/story-fnjjv798-1226772064749  http://www.economist.com/blogs/gulliver/2013/10/singapore-s-airport  http://styledotasia.com/free-things-you-can-do-at-singapores-changi-airport/  http://www.flightstats.com/go/AirportTerminalMaps/airportTerminalMaps.do?airportCode=SIN  http://www.supplychainleaders.com/air_cargo/singapore-airport-civil-aviation-authority-of-singapore-caas/693/  http://www.changiairport.com/our-business/about-changi-airport/facts-statistics Overview of Changi Airport Changi is a good example of a 365-day a year operation that showcases the content of BX2062 Operations Management. Serving around 100 international airlines flying to some 250 cities in 60 countries and territories worldwide, Changi Airport handles about 6,500 flights every week and over 50 million passengers a year with indicative stats for 2013 noted in Table 1.1: Table 1.1: Stats for Changi Airport SIZE  Total size of Changi Airport: 1,300 hectares (1,800 football fields) Number of runways: 2 Length of each runway: 4km SIZE PER TERMINAL (sq/mtr)  Terminal 1 – 280,020 Terminal 2 – 358,000 Terminal 3 – 380,000 YEAR OF TERMINAL OPENING  Terminal 1 – 1981 Terminal 2 – 1990 Terminal 3 – 2008  Terminal 4 – 2017  Terminal 5 – established 2020 MOVEMENTS  Annual air transport movements in 2012: 324,722 Daily average air transport movements in 2012: 889.65 AIRCRAFT STANDS  Number of aircraft stands served by an aerobridge: 92 Number of remote stands: 37 DESTINATIONS & AIRLINES  Number of airlines: 106 Number of destinations served: 250 cities (60 countries) TOP 10 CITIES  Jakarta, Hong Kong, Bangkok, Kuala Lumpur, Manila, Tokyo London, Bali, Sydney, Ho Chi Minh City PASSENGER NUMBERS  Average number of passengers arriving & departing per day: 136,738  Number of passengers arriving and departing in 2012: 51.2 million  Busiest day ever recorded (passenger numbers): 22 December 2012 with 180,400 passengers  Busiest month ever recorded (passenger numbers): December 2012 with 4.92 million passengers  Busiest year ever recorded (passenger numbers): 2012 with 51.2 million passengers  Percentage of transfer passengers in 2012: 30%  Percentage of premium passengers in 2012: 10% EMPLOYMENT  Number of Changi Airport Group employees: 1,400  Total number of staff working at Changi Airport: 32,000 http://www.changiairport.com/our-business/about-changi-airport/facts-statistics