49309 Major Individual Assignment – Autumn 2017 1 49309 Quality Planning and Analysis Assignment, Faculty of Engineering & IT 49309 Quality Planning and Analysis Major Individual Assignment – Autumn 2017 Standard and Distance mode students Set Date: Week 2 Marks: 30% of total mark Due Date: 30 May, 2017, 11:45PM General Requirements: This assignment consists of a number of tasks (parts) and has been designed with the aim of providing students a practical case where you could apply the various quality (planning and analysis) tools and techniques covered in this subject. As the topic of your assignment, you are free to choose one of the following options: a) Design and production of a PRODUCT (e.g. household devices, electronic devices, clothing and shoes, transportation equipment, etc.), b) Design and provision of a SERVICE (e.g. travelling, education, hospitality, health care, etc.) or c) Design and completion of a WORK (e.g. constructing a house, bridge or road, etc.) You do not require an approval from the subject coordinator in regard to your assignment topic. There is no preference set by the subject coordinator for any topic. It is entirely up to you. The information/data you are going to use in your assignment does not need to be real and could be fictitious (completely made up). However it should be realistic and related to your chosen topic. Research Requirements Students are required to carry on appropriate research to complete some of the tasks described below. High quality reports demonstrate good research through high quality in-text citation and referencing (reference list) to highlight information and knowledge extracted from sources other than student’s original ideas and thoughts. Quality research and referencing will reduce similarity index generated by the software used for submitting the assignment, Turnitin. Harvard UTS referencing style should be used to formation in-text citation and reference list. Important note: The Library Research Skills guide and exercises have been provided in week 1 to help students to improve their skill with what, where and how much to research. This material can be found on UTSOnline under “Subject Introduction” and “Additional Materials” Web links. 49309 Major Individual Assignment – Autumn 2017 2 49309 Quality Planning and Analysis Assignment, Faculty of Engineering & IT PART 1: INTRODUCTION Write an introduction about your PRODUCT, SERVICE or WORK including its key functions and characteristics. (1-2 pages). PART 2: CUSTOMER SATISFACTION 2.1. Stakeholder Analysis Identify at least 10 Stakeholders and minimum 2 Needs for each stakeholder. A stakeholder need is something that a stakeholder expects from a company in regard to their operations, products, services, etc. (1 page). 2.2. Capturing the Customer Needs Research different methods which can be used for capturing customer needs. Summarize at least 2 methods using SWOT analysis (1-2 pages). 2.3. Customer Needs Analysis (Kano Analysis) Based on the SWOT analysis you have conducted in Section 2.2, decide on a method you think is the most appropriate for capturing the customer needs of your selected product, service or work. Using Kano analysis, capture at least 25 customer needs (10 WANTs, 10 MUSTs, and 5 DESIRABLEs). You must demonstrate with a template how you have identified those customer needs. In addition to the template, you must also include the actual information or data that was used to identify those 25 needs. (2-4 pages). PART 3: DESIGN REQUIREMENTS 3.1. Translating Customer Needs into Design Requirements (QFD) Translate the 25 customer needs identified in Section 2.3 into minimum 10 design requirements using the Quality Function Deployment (QFD) method. The QFD template can be downloaded from the subject website on UTSOnline. (1-2 pages) 3.2. Design Risk Analysis (FMEA) From your QFD analysis in Section 3.1, decide on the five highest scoring design requirements and carry out a risk analysis using the Failure-Mode-and-Effect-Analysis (FMEA) method. The FMEA template can be downloaded from the subject website on UTSOnline. (1-2 page) PART 4: SUPPLIER SELECTION AND EVALUATION 4.1. Identifying the Components, Elements, Parts, etc. Identify at least 10 major components, parts or sections of your product or service that could be sourced from suppliers. (1 page). 4.2. Developing the Supplier Selection Criteria Select one of the components, parts or sections identified above and list at least 10 criteria that could be used for selection of suppliers of that component, part or section. (1 page). 49309 Major Individual Assignment – Autumn 2017 3 49309 Quality Planning and Analysis Assignment, Faculty of Engineering & IT 4.3. Constructing and Using a Supplier Selection System Using the previously identified 10 criteria develop a complete supplier selection system. Apply this system to 3 suppliers (1-2 pages). 4.4. Conclusion Write a brief summary on the outcome of suppler selection process you have developed and provide an explanation for your choice. (1 page). PART 5: STATISTICAL PROCESS CONTROL 5.1. Identifying the Processes Identify at least 7 processes that could be used to produce your product or to provide your service. (1 page) 5.2. Monitoring Processes using SPC Charts Research and describe at least 3 Statistical Process Control (SPC) charts typically used for process monitoring. You need to describe those charts by using text only and should not include any formula or graph. (half page per chart). 5.3. Constructing and Using a SPC Chart First, select one of the 10 processes identified in Section 5.1 and determine which SPC chart you wish to use. Second, make up a set of data (appropriate to your SPC chart) which should include minimum 15 units of time or batch intervals. Then, using the appropriate formulae, calculate the control limits and identify the specification limits (1 page) Third, plot the complete chart including all the control and specification limits. (1 page). Forth, interpret the results of the SPC analysis using the Nelson Rules (1 page) PART 6: PROBLEM-SOLVING 6.1. Identifying the Problems and Problem Solving Tools Identify at least five problems that could occur during the use of your product or service and determine seven quality tools that could be used for problem-solving. (1 page) 6.2. Constructing and Using the Problem Solving Tools Select one of the five problems identified in Section 6.1 and apply at least two of the seven tools identified above to rectify that problem. (2-3 pages) ASSIGNMENT SUBMISSION a) Soft-copy submission: all assignment tasks must be collated and submitted as a single file through the online plagiarism detection software, Turnitin. A submission link (to be provided on UTSOnline subject webpage) must be used to submit all assignments. Neither hard copies nor email submission will be accepted. b) Use a cover sheet (to be provided on subject webpage at UTSOnline) for the soft copy of your assignment. 49309 Major Individual Assignment – Autumn 2017 4 49309 Quality Planning and Analysis Assignment, Faculty of Engineering & IT c) Assignment file name: name the assignment file as follows: StudentID_FirstName_LastName_SubjectNumber. Example: 123456_John_Smith_49309 d) Plagiarism assessment: Two main criteria will be applied to determine whether an assignment (plagiarism rules): 1. The assignment must be ORIGINAL. Use of information (i.e. data, text, pictures, graphs, etc.) that have been published BEFORE is not permitted (even if that information belongs to you) 2. The assignment must be the result of your OWN work. The majority of information used in the assignment (more than 95%) must be created by you and not copied from ELSEWHERE. Information up to 5% of the total amount can be used from other sources, provided it does not breach UTS guidelines for referencing, paraphrasing, quotation, etc. e) Each assignment will be checked individually and higher percentages may be allowed in some circumstances. (Examples will be posted online at subject website). f) Late submission penalty: Marks will be deducted for late submissions on the basis of 2 marks for every day late.