Charles Sturt University Subject Outline ITC505 201730 SM I-9 February 2017-Version 1 Page of 1 19 ITC505 - ICT Project Management Session 1 2017 Faculty of Business, Justice and Behavioural Sciences School of Computing and Mathematics Internal Mode Welcome to a new session of study at Charles Sturt University. Please refer to the University’s (http://student.csu.edu.au/study/acknowledgement-of-country). Acknowledgement of Country This subject outline is accessible through mobile devices from . http://m.csu.edu.au Subject Coordinator Rajasekaran Lakshmiganthan Email [email protected] Phone 0399357900 Campus To be advised. Building/Room number To be advised. Consultation procedures Any questions concerning the teaching of this subject can be made by contacting your Subject Lecturer. Lecturer Name : Mohsin Murtaza Lecturer Email : [email protected] Email is the best option. Please send a brief message regarding the issue and include the subject name and subject code in your email ?it really helps to know which class you belong to, before I respond to your query. If your query is urgent then meet with your respective Course Coordinator on Level-4. Class times and location General Timetable as below will be available at the following website before the start of 201730 semester, which can be accessed on any Mobile Phone or IPAD: https://csutimetable.au.studygroup.com/Melbourne/ If you cannot contact your Subject Coordinator, please contact your teaching team using the contact details and consultation procedures provided on your Interact2 subject site. What is your subject about? A brief overview This subject provides students with the opportunity to critically evaluate the project lifecycle, and to develop the knowledge and skills needed to apply established project management principles and techniques. Students will also examine the critical risk factors in managing a project, including those that relate to scope, time and cost, and communications. Learning outcomes On successful completion of this subject, you should: be able to identify, critically analyse, reflect on and synthesise the key elements of the IT project management framework, including project stakeholders, communication management, the project management knowledge areas, common tools and techniques, and project success factors; be able to critically analyse the role of IT project management within a professionalCharles Sturt University Subject Outline ITC505 201730 SM I-9 February 2017-Version 1 Page of 2 19 workplace, from the viewpoint of the member/leader of the project team; be able to research and critically evaluate how a practising IT project manager applies IT project management techniques, project management skills, methods and software tools in the IT industry; be able to understand and apply appropriate communication practices within a project management context; be able to research and apply established IT project management principles, skills and techniques to a case study. Pass Requirements A student must obtain at least 50% in both the examination and the total mark in order to pass this subject. To be eligible for the grade AA or AE you must have submitted all assessment items in the subject, including the final exam and scored overall marks 45 or above. If you choose not to complete an assessment item or do not sit the final exam then you will not be granted an AA or an AE grade Key Subjects Passing a key subject is one of the indicators of satisfactory academic progress through your course. You must pass the key subjects in your course at no more than two attempts. The first time you fail a key subject you will be 'at risk' of exclusion; if you fail a second time you will be excluded from the course. The (https://policy.csu.edu.au/view.current.php?id=00250) sets out the Academic Progress Policy requirements and procedures for satisfactory academic progress, for the exclusion of students who fail to progress satisfactorily and for the termination of enrolment for students who fail to complete in the maximum allowed time. Assumed knowledge Academic integrity means acting with honesty, fairness and responsibility, and involves observing and maintaining ethical standards in all aspects of academic work. This subject assumes that you understand what constitutes plagiarism, cheating and collusion. If you are a new student we expect you to complete the modules called Academic Integrity at CSU (https://interact2.csu.edu.au/webapps/blackboard/execute/courseMain?course_id=_16412_1&task=true&src=). Prescribed Text You must have access to a copy of the prescribed textbook. Marchewka, J. (2015). Information technology project management: Providing measurable organizational value (Fifth Edition). New Jersey: John Wiley & Sons. [ISBN: 978-1-118-91101-3] Additional reading / resources Kloppenborg, T. J. (2012). Contemporary Project Management - Organize / Plan / Perform (Second Edition). Mason, USA: South-Western Cengage Learning. [ISBN-10: 0-538-47701-6] [ISBN-13: 978-0-538-47701-7] Project Management Institute (PMI) (2008). A Guide to the Project Management Body of Knowledge (PMBOK Guide) (4 ed.). Newton Square, Pennsylvania, USA: Project Management Institute (PMI). [ISBN-10: 1933890517] [ISBN-13: 978-1-933890-51-7] Schwalbe, K. (2010). Information technology project management (6th ed.). Boston, USA: Course Technology. [ISBN-10: 0-324-78692-1] [ISBN-13: 978-0-324-78692-7] The textbooks required for each of your enrolled subjects can also be found via the Student Portal (http://student.csu.edu.au/study/study-essentials/textbooks) page. TextbooksCharles Sturt University Subject Outline ITC505 201730 SM I-9 February 2017-Version 1 Page of 3 19 Subject and Assessment Schedule Schedule Session Week Week Commencing Topics Notes 1 27 Feb 2017 Introduction & Methodologies Chapter 1 and 2 2 06 Mar 2017 Measurable Organisational Value and the Business Case Chapter 3 3 13 Mar 2017 Project Planning: The Project Infrastructure & Procurement Chapter 4 Assessment 1- quiz 4 20 Mar 2017 Managing Project Stakeholders and Communication Chapter 8 5 27 Mar 2017 Project Planning: Scope & the Work Breakdown Structure Chapter 5 01 Apr 2017 - 16 Apr 2017 Mid Session Break 6 17 Apr 2017 Project Planning: The Schedule Chapter 6 Assessment 2 due Friday 21 April 2017 7 24 Apr 2017 Managing Project Resourcing & Budget Chapter 7 8 01 May 2017 Managing Project Risk & Quality Chapter 9 9 08 May 2017 Leading the project team Chapter 10 10 15 May 2017 Project Completion Chapter 12 Assessment 3 due Friday 19 May 2017 11 22 May 2017 Revision and Exam Prep 12 29 May 2017 05 Jun 2017 - 16 Jun 2017 Examination Period Notes: There will be replacement classes for classes that fall on Public Holidays - Monday 17 April 2017 and Tuesday 25 April 2017. Details will be announced later in the session This study schedule has been devised to assist in your planning during the session, and is intended as a guide only.Charles Sturt University Subject Outline ITC505 201730 SM I-9 February 2017-Version 1 Page of 4 19 Subject Content Information regarding the subject's content and textbook reading is outlined above in the Schedule. Subject Delivery Class/tutorial times and location If you are enrolled in an internal offering of this subject, your class times can be found at Timetable @ (http://timetable.csu.edu.au). If you are enrolled in the online offering of the subject, this CSU timetable will not apply. Find out how to use Timetable @ CSU via the Student Portal Class (http://student.csu.edu.au/study/study-essentials/timetable) page. Timetable Learning, teaching and support strategies How you are expected to engage with the subject In this subject we will meet for a 3 hour session where we will discuss that week's topic. Before you come to class you need to have looked at the online activities in the Interact site and read the text so that you can contribute to the class and derive more meaning from the activities that we will do in class. We will spend class time working through the topic questions, discussing them and preparing responses. In addition we may use video, games and case studies to enhance understanding of certain topic areas. It is helpful to have a small task to complete early in the session, so that you have a focus in the subject from the very first day. Assessment Item 1 is a quiz for you to prepare based on the early topic readings, so it is important you start early. If you don't attempt the assessment task, I may contact you by phone or email to have a chat about study and if there are any issue that I can help with. Assessment 2 & 3 are based on a scenario that is given as a case study in Assessment 2. These two assessments cover the topics 1-9 to ensure that you engage with the content of this subject regularly and consistently. The modules for this subject have been written specifically to guide you through the sections (and questions) of the prescribed textbook relevant to each topic. You should check the Interact2 Site at least weekly for postings, announcements, lecture information and other resources that will assist your studies or additional information and resources vital to your success in the subject. Studying at university does not mean studying alone. During class you will have an opportunity to interact with the lecturer as well as your peers. Use the subject schedule to plan your studies over the session. You can also contact an adviser through Student Central on the following number: 1800 275 278 (or +61 2 6933 7507 from outside Australia). Library Services The CSU Library website provides access to online material and print, using Primo Search to find online journal articles, eBooks, hardcopy books from CSU Library (see Library Manager for Interlibrary Loan Requests), company & government reports, eJournals, dissertations, theses, newspapers including Business & Financial newspapers in Factiva (See Business & IT Journal Databases), and other reference resources (eg. Australian Bureau of Statistics, Australian standards, online encyclopaedias & dictionaries to be read on the computer). You will also find library guides, Subject Reserve for any readings eg. ITC100, ACC100, etc., and online assistance to help you use the Library's resources such as Ask a Librarian – Live Chat and Ask a Librarian - Web Form. You can find Library Services on both the SGA library online catalogue: http://primo.unilinc.edu.au/primo_library/libweb/action/search.do?vid=SGA The SGA library online catalogue allows students to Sign In, My Account shows student’s current library record including all books on loan, Renew your borrowed books online before the due date,Charles Sturt University Subject Outline ITC505 201730 SM I-9 February 2017-Version 1 Page of 5 19 also Search and Request all books in the SGA library, even if unavailable due to high demand from students. Students can Request books when all books are on loan to other students. When the requested book is returned to the SGA library, the student who requested the book receives an email immediately to pick up the book from the SGA library. View your library record online 24/7 at the above web link for SGA library. And also CSU Library online: - CSU Library Services including Primo Search & Subject Reserve http://student.csu.edu.au/library online with 24/7 access, online and video tutorials in research skills, finding journal articles for assignments, topic analysis, download Endnote referencing program and many other online library services to help you successfully complete your assignments for all CSU courses. - Powerful search engine from National Library of Australia to access many http://trove.nla.gov.au/ different online resources on any subject from one search. Contact Details for renewing loans, locating books and other information: SGA Melbourne Library: Marian Lees - Director, Library Services Ph: (03) 9935 7921 Email: [email protected] Library Help -contacts Friendly and quick assistance is available. Ask for help http://student.csu.edu.au/library/help finding information and navigating the library's extensive eResources. Online Tutorials http://student.csu.edu.au/library/study-research/training-tutorials-videos Learn how to: • use Primo Search to find eReserve material and journal articles • search journal databases and web resources for information for your assessments • identify appropriate sources of information and peer reviewed material, and evaluate resources. Bookmark your Subject Library Resource Guide Subject Library Guides are a great way to get started with research. Each online guide is tailored to a specific area of study, including Accounting, Business & Information Technology outlining how to research in your area and where to look for information. http://libguides.csu.edu.au/ Academic Learning Support Assistance Visit the learning support website for advice about assignment preparation, academic reading and note-taking, referencing, and preparing for exams at: http://student.csu.edu.au/study You may also contact: Name: Monique Moloney Email: [email protected] Phone: (03) 9935 7919 Name: Bethany Winkler Email: [email protected] Phone: (03) 9935 7953 Name: Gail Ekici Email: [email protected] Phone: (03) 9935 7965 For appointments, please see Reception at Level 1. Charles Sturt University Subject Outline ITC505 201730 SM I-9 February 2017-Version 1 Page of 6 19 Queries regarding the content of this subject should be directed to your subject lecturer. Residential school You are not required to attend a residential school for this subject. Your workload in this subject This subject code is an 8 point subject. The CSU Subject Policy states that a standard 8 point subject should require you to spend up to 160 hours engaged in the learning and teaching activities. These activities include the time spent in preparation for assessment, including study for examinations, tests, and assignment preparation. The following is a recommended breakdown of the hours allocated for successful completion of this: Weekly class 3 hours Weekly supporting readings 2 hours Preparation of answers to topic review questions 2 hours Preparation of assessment items 2 hours Meeting with team members at key points throughout the Session (minimum three meetings x 1 hour each) Assessment Items Item number Title Type Value Due date* Return date** 1 Online Quiz Assignment 10% Variable Variable 2 Project Initiation Assignment 15% 21-Apr-2017 15-May-2017 3 Project Management Plan Assignment 25% 19-May-2017 09-Jun-2017 4 Final Exam Exam 50% To be Advised. - * due date is the last date for assessment items to be received at the University ** applies only to assessment items submitted by the due date Assessment item 1 Online Quiz Value: 10% Due date: Variable Return date: - Submission method options Alternative submission method Task There will be 1 online quiz on topics 1 to 2 due in the week 3 indicated below and the quiz will be uploaded on ‘Test Centre’ of Interact Site. Quiz will and comprise of multiple choices/statement completion questions. Quiz (10%) – Topics 1, 2 – Week 3 Quiz consists of thirty multiple choice questions and you have 30 minutes to complete this test. . There are only four alternatives for each question and for You can only attempt the test once each multiple-choice question select the best answer from the choices given. Your results will be automatically marked by the system. RationaleCharles Sturt University Subject Outline ITC505 201730 SM I-9 February 2017-Version 1 Page of 7 19 This assessment task covers topics 1 to 2 and has been designed to ensure that you are engaging with the subject content on a regular basis. More specifically it seeks your ability to: assess your knowledge of the basics of project management including project initiation and its relationship to strategic planning. Marking criteria CRITERIA STANDARDS HD DI CR PS FL 1. Knowledge and judgement - multiple choice questions. You are required to complete 20 multiple choice questions by selecting the most appropriate responses from a selection of 4 or more choices. Questions will assess your knowledge in project initiation, project planning, project work breakdown structures and scheduling. You are required to attain a cumulative mark between 85% - 100% to meet this level. A mark in this range indicates that you have selected the best answer option(s) from 4 or more available choices for each question with no more than 3 incorrect answers in this component of the examination. Overall, in meeting this level you will demonstrate exceptional knowledge in in project initiation, project planning, project work breakdown structures and scheduling. You are required to attain a cumulative mark between 75% - 84% to meet this level. A mark in this range indicates that you have selected the best answer option(s) from 4 or more available choices for each question with no more than 5 incorrect answers in this component of the examination. Overall, in meeting this level you will demonstrate a comprehensive knowledge in in project initiation, project planning, project work breakdown structures and scheduling. You are required to attain a cumulative mark between 65% - 74% to meet this level. A mark in this range indicates that you have selected the best answer option(s) from 4 or more available choices for each question with no more than 7 incorrect answers in this component of the examination. Overall, in meeting this level you will demonstrate a sound knowledge in in project initiation, project planning, project work breakdown structures and scheduling. You are required to attain a cumulative mark between 50% - 64% to meet this level. A mark in this range indicates that you have selected the best answer option(s) from 4 or more available choices for each question with no more than 10 incorrect answers in this component of the examination. Overall, in meeting this level you will demonstrate a basic knowledge in in project initiation, project planning, project work breakdown structures and scheduling. You are required to attain a cumulative mark between 0% - 49% to meet this level. A mark in this range indicates that you have selected the best answer option(s) from 4 or more available choices for less than half of the questions, with 11 or more incorrect answers in this component of the examination. At this level you will not have demonstrated a basic knowledge in in project initiation, project planning, project work breakdown structures and scheduling. Assessment item 2 Project Initiation Value: 15% Due date: 21-Apr-2017 Return date: 15-May-2017 Submission method options Alternative submission method Task Various tasks as outlined below after the case background. Case Background As the project manager you are required to present an initial project report to the project sponsor that shows how you propose to implement this project. As the project manager you may make any assumptions you think are necessary. Case study – Social Media Research CentreCharles Sturt University Subject Outline ITC505 201730 SM I-9 February 2017-Version 1 Page of 8 19 During a meeting with his boss (David Wright), Bruce has been asked to establish a researcher centre. The research centre, which will commence operations in February 2018 first as an informal research group, should be established by June 2017. Alex’s decision to proceed with this major project is spurred by the fact that an associated organizational centre, which researches in a closely related area, has recently ceased operations. There is also a tremendous pressure from David’s senior executives to produce high quality research that is focused in nature. In fact one of David’s senior executives’ comments was that David’s Unit does not have a clear identity when it comes to its scholarly research output compared to the one in Australian National University. After several meetings with subject matter experts (consultants) and a rigorous analysis of the current trends in research in the area of information technology it has been decided that the most appropriate research area for the proposed research centre to focus on is social media. Fortunately several of David’s Unit staff are active researchers in this area. What made this direction even more attractive is that demand from Master and Doctoral students has been largely for programs in this area. David’s Unit also enjoys a very good relationship with an international expert Craig Bamworth in the social media area who has kindly agreed to offer his expertise to Bruce (the program manager). One of the projects within the Social Media Research Centre larger project that Bruce has identified as important is the development of a web application for the proposed centre. This application would include an internet website and section for members on the intranet. Bruce has appointed You as the manager of this project commencing work on 1 April 2017. Bruce’s team has conducted the feasibility study and financial analysis to confirm that project must go ahead and must commence as you join your role. You must assist Bruce in preparing the project charter that need to be submitted within first week of May 2017 via a kick-off meeting to be held with all major stakeholders presenting and discussing the charter before they all signoff and approve charter. This website should contain information about the major research projects, list of supervisors, Masters and PhD student projects, publications (conference and journal papers), and project reports. The application manager Sonia Reed should update all these details on the website using the intranet login. Members can also update their project details via their member account. It has also been identified by Bruce that displaying the information, program, recorded presentations and reports/publications of the events held in the area of social media research will help in promoting the centre. Sonia would collect this information from the events manager and update the information on the web application before, during and after the events as needed. Your team must include appropriate experts to assess the application, network and database software and hardware needs to support this project. Your manager, Bruce has given you guidance that the project needs to be completed within 8 months and that costs should be minimised wherever possible with given budget of AUD 50000.00 Task 1: Prepare Project Charter as per below template – 55 marks : Title of the project, Name and email of the Project Manager Basic details Including (5 marks) (yourself), Duration of the project, and High level budget Project Objectives (10 marks) Clear, concise reasoning for why the project is being performed Clear, concise definition of what the project’s activities will entail ( high level scope) Brief description of primary deliverable(s) Clear description of the project’s benefits to the organisation Recognition and description of any limits that the project will not cover and address MOV - Measurable Organisational Value ( 15 marks)Charles Sturt University Subject Outline ITC505 201730 SM I-9 February 2017-Version 1 Page of 9 19 (This is the goal of the project and is utilised to define the value that your team project will bring to your client) Identify the desired area of impact - Rank the following areas in terms of importance: Strategy / Customer / Financial / Operational / Social With reference to your project, identify one or two of the following types of value: Better - is improving quality important to your client? Faster - does your client want to increase efficiency? Cheaper - is cutting costs important? Do more - does your client want to continue its growth? Develop an appropriate metric - this sets the target and expectation of all the stakeholders. It is important to determine a quantitative target that needs to be expressed as a metric in terms of an increase or decrease of money. ( 5 Bullet Points) (Note: the MOV should inform everyone what the project will achieve, not how it will be achieved. It should also focus on the organisation, not on the technology that will be used to build or support the information system). Acceptance Criteria (5 marks) Identification of specific factors against which the project can be compared to determine success/failure Identification of specific deliverables for the project as a whole Inclusion of due dates for the deliverables Clear identification of milestone and milestone exit points Factors should include a specific metrical comparison Assumptions and Constraints (5 marks) Any assumptions made during the course of the project List of constraints that entail the limitations that are required to be addressed Stakeholder List (5 marks) Complete list of stakeholders including the sponsor, PM, executive members and few important members that are required to contribute to high level decisions Lessons Learned (5 marks) Identification of pitfalls to be avoided, based on the past projects and experience Evidence of thought as to what can and cannot affect the project in terms of how the project will run Charter Sign off (5 marks) This section should include the stakeholders signing off the charter for commitment. Some key stakeholders must comment make comments Task 2: Prepare Communications Plan as per the template given- 20 marks Communication Plan Template – A brief description of why and how the plan was developed, and an Plan purpose overview of the overall team communication philosophy. Also states types of communications planned, for lateral, downward, and upward communication.Charles Sturt University Subject Outline ITC505 201730 SM I-9 February 2017-Version 1 Page of 10 19 – The “who” in the project that requires information, (i.e. Identification of stakeholders team members, project sponsor, class professor, etc.) and also the responsible parties to receive and/or communicate information. – The “what” in terms of project information Information to be shared communication. Describes types of information that the team uses to communicate amongst its own project members, and also to the sponsor – The “when” describes how often communications Frequency of information exchange will be held (i.e. daily, weekly, monthly, as needed, etc.) – The “where” states the location of the meeting or Location of information exchange other interactions – The “why” description assures that communications are held Purpose of communication effectively. – The “how” describes the media for communication (i.e. Mechanism for communication physical meeting, email, phone, message group, etc.) – Description on how the team will handle changes in the project, Change management whether it is in terms of project scope, schedule, or resources. This includes how the team plans to communicate changes as well as how the team plans to make decisions about changes. – Gives a brief overview of what the team plans to accomplish in each of Meeting agenda its meetings, how it documents goals and objectives for meetings, and defines and assigns actions for the team to accomplish project objectives. Rationale This assessment task covers first four topics and has been designed to ensure that you are engaging with the subject content on a regular basis. More specifically it seeks to assess your ability to: Identify the responsibilities of a Project manager when participating in a real world project; Define the role of management in projects, particularly from the view point of the practitioner as a member of the project team; Apply project management skills, methods, techniques and tools to a real world problem typical of a project manager; Explain areas of knowledge relevant to project management; and Discuss the many problems facing the project manager and to note the "best practices" being utilised in order to produce effective, efficient and quality projects on time and within budget Marking criteria STANDARDS Criteria FL P C D HD Task1 SWOT-Threats (5 marks) Weak attempt at threats of the chosen organisation, 1-2 points given Some attempt at threats of the chosen organisation, 2-3 points given Average attempt at threats of the chosen organisation, 3-4 points given Good attempt at threats of the chosen organisation, all 4-5 points given Excellent attempt at threats of the chosen organisation, all 5 points relevant to the case study given Task 1 Project Charter :Project details and Objectives(15 marks) Not Considered Objectives are defined but unclear. Little Details given Objectives are defined but do not cover business need. Some Details given Objectives are defined and limited to business need. Most Details given Objectives are defined including need, ROI, benefits to stakeholders and success factors. All Details given and correctCharles Sturt University Subject Outline ITC505 201730 SM I-9 February 2017-Version 1 Page of 11 19 Task 1 Project Charter: Provides an MOV and identifies the target and expectations of all stakeholders in a suitable format. ( 15 marks) The MOV fails to cover one or more specified project requirements. The MOV illustrates the student’s generalised consideration of the target; however analysis of the expectations of all stakeholders is not clear. The format is suitable to the information presented. The MOV illustrates the student’s generalised consideration of the target and an attempt at analysis of the expectations of most stakeholders is evident. The format is suitable to the information presented. The MOV illustrates the student’s detailed consideration of the target and an attempt at analysis of the expectations of all stakeholders is evident. The format is logical and appropriate to the information presented. The MOV illustrates the student’s detailed consideration of the target and a thorough analysis of the expectations of all stakeholders. The format is logical, clear and well-structured. Task 1 Project Charter Acceptance Criteria(5 marks) Not Considered Check-list is defined but unclear Check-list criteria are defined but do not cover signoff process Check-list criteria are defined with signoff process Check-list criteria are defined with signoff process including template/ forms/approvals. Task 1 Project Charter Constraints / Assumptions(5 marks) Not Considered Defined but unclear. Only Assumptions or only Constraints are defined. Few Assumptions and Constraints are defined, but not detailed enough. Most Assumptions and Constraints are defined with required details. Task 1 Project Charter -Stakeholder list(5 marks) Not Considered Only Student team is covered. Student team and Customer are covered. Student team, Customer and Sponsoring agency are covered. Student team, Customer, Sponsoring agency and other stakeholders (e.g. Vendors) for the project are covered. Task 1 Project Charter -Charter Signoff(5 marks) Not Considered Defined Charter signoff process but unclear. Defined Charter signoff process with forma/templates / approvals Task 1 Project Charter- Lessons learned(5 marks) Not Considered Only considered personal experiences. Considered lessons learned from past projects / best practices. In addition to past projects, on-going learnings from current project have been considered. Considered lessons learnt / best practices and applied to project appropriately & developed contingency plan. Task 2- Communication Plan: Purpose $ Team Meetings Agenda ( 5 marks+) Not Considered Defined but unclear. Internal team meetings are planned and conducted as per a schedule. Meetings are planned, conducted followed by Minute of the Meetings Meetings are planned, conducted followed by Minute of the Meetings and Action items. Task 2- Communication Plan 5 marks (Who, What and When,) Not Considered Defined but unclear. Defined Who and What communication will take place. Defined Who (most stakeholders), What and When (Frequency) communication will take place. Defined Who (all stakeholders- to receive and to communicate, When, What (all types of information) communication will take place. Forms / Templates are covered. Task 2- Communication Plan 5 marks Not Defined but Defined Where and How Defined Where (location of the meeting or other interactions), Why and How (method) Defined Where (clearly and appropriately states the location of the meeting or other interactions), Why(description), HowCharles Sturt University Subject Outline ITC505 201730 SM I-9 February 2017-Version 1 Page of 12 19 1. 2. 3. 4. 5. Where, Why and How) Considered unclear. communication will take place. communication will take place. (i.e. physical meeting, email, phone, message group, etc.) communication will take place. Forms / Templates are covered. Task 2- Communication Plan Change Management (5 marks) Not Considered Escalation method is defined but unclear Escalation method is defined, but without process documentation Escalation method is defined including process documentation. Escalation method is defined including process documentation & Issue log template. Requirements Students are required to submit the range of documents describing their proposed project solution for the above tasks. A guide to the All referencing in the project material must be in accordance with the APA style guide. APA style of referencing (the style now used by the Faculty of Business) is available at: http://student.csu.edu.au/study/referencing-at-csu Online submission via Turnitin is required for this assignment. Assessment item 3 Project Management Plan Value: 25% Due date: 19-May-2017 Return date: 09-Jun-2017 Submission method options Alternative submission method Task This assignment follows from the case study used in Assessment 2. For the same case study, complete the following tasks by creating the following: WBS first using indented format. (25 marks) Gantt chart-Take the WBS you have already developed. Define all of the activities that will be necessary to create each deliverable in your WBS. Create a schedule for your project. First create the schedule by hand using Post-it Notes, and then put the information into MS Project. Take screenshots of the schedule to be pasted in your word document that you are submitting. Be sure to include all of the summary rows (including the first row for the project title) and any key milestones. Make sure the critical path is easy to see.- 10 marks Create a time-phased budget for your example project using bottom-up estimating. To the extent your sponsor will supply rates for workers, use those. Approximate rates for ones you cannot get. Ask your sponsor how they treat indirect costs. Be sure to include direct labour costs for you and your team mates and add 20% for fringe. State all assumptions and constraints you have used when creating your budget. State how confident you are in your estimates and what would make you more confident. Give examples of known knowns and known unknowns on your project. Tell how you have budgeted for both of them plus how you have budgeted for unknown unknowns. (15 marks) Create a risk register ( 4 risks- 3 negative and 1 positive risk)for your example project. (20 marks) Quality Management Plan. It should include: (10 marks) A short statement that reflects your team’s philosophy or objective for ensuring that you deliver a quality system to your client. ( 4 marks) Charles Sturt University Subject Outline ITC505 201730 SM I-9 February 2017-Version 1 Page of 13 19 5. 6. Develop and describe 3 quality issues related to this project that your project team could implement to ensure quality ( 6 marks) Closure checklist and project evaluation. (20 marks) : Develop a closure checklist that the project team will use to ensure that the project has been closed properly. Develop a project evaluation –outline and discuss how your project’s MOV will be evaluated. Rationale This assessment task covers topics 5 to 9 and has been designed to ensure that you are engaging with the subject content on a regular basis. More specifically it seeks to assess your ability to: demonstrate how a practicing project manager actually applies project management skills, methods, techniques and tools ; use an industry standard project management software tool (Microsoft Project); apply project management skills, methods, techniques and tools to a real world problem typical of a project manager; Marking criteria STANDARDS Criteria FL P C D HD Work Breakdown Structure (WBS)- 20 marks unclear attempt that is ambiguous / incomplete WBS is mentioned with some breakdown of Project Scope. WBS is structured, having detailed coverage for Project scope / Phase of project. WBS is well structured, having logical and complete coverage for Project Execution WBS is structured, having logical and complete coverage for Project Execution and integrated into Project Schedule and Resource Matrix. Gantt Chart ( 10 marks) unclear attempt that is ambiguous / incomplete Gantt chart shows- some activities included, schedule created, summary rows shown, few /none milestones shown Gantt chart shows- some activities included, schedule created, summary rows shown, first row shows project title , total duration shown, some milestones shown, critical path shown Gantt chart shows- most activities included, schedule created, summary rows shown, first row shows project title , total duration shown, most milestones shown, critical path shown Gantt chart shows- all activities included, schedule created, summary rows shown, first row shows project title , total duration shown, all necessary milestones shown, critical path shown and easy to see Budget ( 15 marks) unclear attempt that is ambiguous / incomplete Bottom-up estimating done, few assumptions and constraints you have used when creating your budget stated. Budget extracted from MS Project showing overall budget Bottom-up estimating done. some assumptions and constraints you have used when creating your budget stated. Examples of known knowns and known unknowns on your project given. Budget extracted from MS Project Bottom-up estimating done. Direct labour costs for you and your team mates and 20% for fringe included. Most assumptions and constraints you have used when creating your budget stated. Confidence level for estimation stated. Examples Bottom-up estimating done. Direct labour costs for you and your team mates and 20% for fringe included. All assumptions and constraints you have used when creating your budget stated. Confidence level for estimation stated. Examples of known knowns and known unknowns on your project given with explanation. BudgetCharles Sturt University Subject Outline ITC505 201730 SM I-9 February 2017-Version 1 Page of 14 19 showing overall and breakdown for all summary tasks and resource of known knowns and known unknowns on your project given. Budget extracted from MS Project showing overall and breakdown for all summary tasks and resource extracted from MS Project showing overall and breakdown for all summary tasks and resource along with various costs Risk Register ( 20 marks) unclear attempt that is ambiguous / incomplete Some values of Risk register are accurate and Consistent, some items of the register complete. Most values of Risk register are accurate and Consistent, most items of the register complete. All values of Risk register are accurate and Consistent, all items of the register complete. All values of Risk register are accurate and consistent, all items of the register complete. Risks are relevant to the case study A Closure Checklist is produced alongside the development of a project evaluation. (10 Marks) The closure checklist has been used to close the project, and the evaluation was documented minimally. The closure checklist has been used to close the project, and the evaluation was documented minimally. The closure checklist has been used appropriately to close the project, and the evaluation has been adequately documented. The closure checklist is detailed, and has been used accurately to close the project. The evaluation has been well documented The closure checklist is detailed,and has been used accurately to close the project. The evaluation is comprehensively and accurately documented. Requirements Students are required to submit the range of documents describing their proposed project solution for the above tasks. Work Breakdown Structure (WBS) The first major section (1.0) should be project management and include the various project management deliverables such as charter, WBS, schedule, progress reports, etc. Deliverables should match those in the charter. Each item on the WBS should have a unique name. If there is possible confusion between two items add an extra adjective to differentiate them. For example, two items could be “first draft report” and “second draft report.” Each line should be numbered with major sections being 1.0 then 2.0, etc. Each major section should be broken down into between three and twelve subsidiary sections. If further breakdown is needed, more levels should be used. All items on WBS are deliverables oriented (they are the “whats” of the project). Activities are defined as an outgrowth of the WBS and will appear in the schedule. The WBS can be submitted in free-form, org-chart, or indented-outline format. The WBS should appear to be complete with all interim and ending deliverables included. Schedule / Gantt chart The schedule should appear to be complete given the charter and WBS. The schedule should appear to be reasonable without requiring heroics to complete on time. Include WBS column to left of task name column. Include overall project name as top row.Charles Sturt University Subject Outline ITC505 201730 SM I-9 February 2017-Version 1 Page of 15 19 Have all summaries stated in noun only format (or adjective noun – but on present tense verbs). Have all tasks (activities) stated in present tense verb-adjective-noun format. Have all milestones stated in noun and past tense verb format. All tasks should have dependencies shown – no loose ends. Display Gantt portion of schedule as large as possible. Show critical path in red (or distinctive hash marks if printer is only black). Show arrows with dependencies. Include no more than 40 lines per page – ensure it is large enough to read easily. Include no more pages than necessary so there is little need to align multiple pages for reading unless it is a large schedule. . A guide to the All referencing in the project material must be in accordance with the APA style guide APA style of referencing (the style now used by the Faculty of Business) is available at: http://student.csu.edu.au/study/referencing-at-csu Online submission via Turnitin is required for this assignment. Assessment item 4 Final Exam Value: 50% Date: To be advised Duration: 2 hours + 10 minutes reading time Submission method options N/A - submission not required/applicable Rationale This examination is will formatively as well as summatively assess your grasp of the topics covered in this subject and is aligned with all subject outcomes. The purpose of this exam is to ensure that the student is fully conversant with all the content material in the subject ITC505 and in so doing, meets the learning outcomes of this subject. Requirements The examination consists of: Multiple choice questions, short and long answer questions. Close book All questions must be answered Covering all topics this assessment task has been designed to assess your ability to: identify, critically analyse, reflect on and synthesise the key elements of the IT project management framework, including project stakeholders, communication management, the project management knowledge areas, common tools and techniques, and project success factors; critically analyse the role of IT project management within a professional workplace, from the viewpoint of the member/leader of the project team; research and critically evaluate how a practising IT project manager applies IT project management techniques, project management skills, methods and software tools in the IT industry; Marking criteria Marks will be awarded based on: appropriate application of facts, principles and concepts; and accurate expression of ideasCharles Sturt University Subject Outline ITC505 201730 SM I-9 February 2017-Version 1 Page of 16 19 1. 2. 3. the correctness of answers inclusion of appropriate figure(s), if applicable the use of appropriate techniques. Material provided by the University 1 x 24pp Answer Booklet General Purpose Answer Sheet Material required by the student Writing implements, including a 2B pencil and an eraser Any calculator allowed, including programmable calculators (hand held, no printer). I-pads and other hand-held computers are not accepted as calculators. No dictionary permitted Assessment Information Learning materials Details of learning materials that support your success in this subject can be found in the Interact2 Subject Site. Referencing Referencing is an important component of academic work. All assessment tasks should be appropriately referenced. The specific details of the referencing requirements are included in each assessment task description. Get referencing style guides and help (http://student.csu.edu.au/library/integrity/referencing-at-csu) to use for your assessments. Plagiarism CSU treats plagiarism seriously. We may use Turnitin to check your submitted work for plagiarism. You can use Turnitin to check for plagiarism (http://student.csu.edu.au/library/integrity/referencing-at-csu/checking) in your assessments before submission. How to apply for special consideration Academic regulations provide for special consideration to be given if you suffer misadventure or extenuating circumstances during the session (including the examination period) which prevents you from meeting acceptable standards or deadlines. Find the form on the Student Portal Special (http://student.csu.edu.au/study/academic-advice) Consideration, Misadventure, Advice and Appeals page. Extensions In order to ensure that students who hand their assignments in on time are not disadvantaged, and to enable the lecturer to comply with the requirement to return assignments to the class within 21 days, the following rules about extensions will be strictly enforced: Extensions be granted for online tests, as these have to be done within a specific time cannot frame, after which the answers are released to the class automatically. Computer problems and normal work-related pressures and family commitments do not constitute sufficient reasons for the granting of extensions. If it becomes obvious that you are not going to be able to submit an assignment on time because of an unavoidable problem, you must submit your request for an extension to the Subject Coordinator in writing (email or post) to the due date. priorCharles Sturt University Subject Outline ITC505 201730 SM I-9 February 2017-Version 1 Page of 17 19 4. 5. 6. 7. 8. Requests for extensions will not be granted on or after the due date so you must make sure that any extension is requested prior to the day on which the assignment is due. You are expected to do all you can to meet assignment deadlines. Work and family related pressures do not normally constitute sufficient reasons for the granting of extensions or incomplete grades. If you apply for an extension, you may be asked to email your lecturer on what you have done so far on the assignment. You must be able to provide (such as a certificate from a doctor or documentary evidence counsellor) justifying the need for an extension as soon as practicable - but please note that if the circumstances giving rise to the request for an extension arise on a day when you cannot get documentary evidence, you must still apply for the extension and before the due date submit the documentary evidence afterwards. Given the tight deadlines involved in returning assignments to students and putting feedback on Interact, the maximum extension granted generally will be seven (7) days from the . due date Assignments received more than 10 days after the due date or extension date will not be marked unless the staff member decides otherwise. Items received late will be penalised at 10% of the mark available for the assessment item per day it is late (see below). Note that for purposes of measuring lateness, the 'day' begins just after 00.00 hrs AEST - so an assignment received after midnight of the due date will be penalised 10% for lateness. This rule will be applied to all students uniformly. Penalties for Late Submission The penalty for late submission of an assessment task (without obtaining the Subject Coordinator's approval for an extension) will be: , of the maximum marks allocated for the assessment 10% deduction per day, including weekends task, i.e. 1 day late 10% deduction, or 2 days late 20% deduction. An example of the calculation would be: Maximum marks allocated = 20 Penalty for one day late = 2 marks (so, a score of 18/20 becomes 16/20 and a score of 12/20 becomes 10/20). If an assignment is due on a Friday but is not submitted until the following Tuesday, then the penalty will be four days (40% deduction or 8 marks in the example above). Submissions more than 10 days late will be acknowledged as received but will not be marked. Resubmission Under normal circumstances resubmission of assessment items will not be accepted for any of the assessments required in this subject. Online Submission Assignments should be submitted through TurnItIn. Please meet with your respective lecturer to enroll in the Turnitin (If you do not receive any email from Turnitin). Assessments such as Blogs, Quizzes and Journals are required to submit in the Interact2. TurnItIn does not accept Excel files and PDF files.Charles Sturt University Subject Outline ITC505 201730 SM I-9 February 2017-Version 1 Page of 18 19 Assignment/s must be submitted through Turnitin by midnight (AEST) according to the date mentioned in the subject outline. Postal Submission Under normal circumstances postal submissions will not be accepted for any of the assessments required. Hand Delivered Submission Under normal circumstances hand delivered submissions will not be accepted for any of the assessments required. Feedback Feedback for assessment items will be provided by subject lecturer/s. Assignment Return You should normally expect your marked assignment to be returned to you within 15 working days of the due date, if your assignment was submitted on time. If you submitted your assignment on time but have not returned by the return date, you should make enquiries in the first instance to the subject lecturer. If the subject lecturer is not available, contact Level 1, Reception. Student Feedback and Learning Analytics Evaluation of Subjects CSU values constructive feedback and relies on high response rates to Subject Experience Surveys (SES) to enhance teaching. Responses are fed back anonymously to Subject Coordinators and Heads of Schools to form the basis for subject enhancement and recognition of excellence in teaching. Schools report on their evaluation data; highlighting good practice and documenting how problems have been addressed. You can view a summary of survey results via the Student Portal SES Results (https://student.csu.edu.au/study/subject-experience-survey-results) page. We strongly encourage you to complete your online Subject Experience Surveys. You will be provided with links to your surveys via email when they open three [3] weeks before the end of session. Changes and actions based on previous student feedback Based on past analytics, changes made to the subject included more face-to-face interactions with the subject Lecturer and Course Coordinator can significantly improve learning outcomes. Learning analytics in this subject Learning Analytics refers to the collection and analysis of student data for the purpose of improving learning and teaching. It enables the University to personalise the support we provide our students. All Learning Analytics activities will take place in accordance with the CSU Learning Analytics Code of Practice. For more information, please visit CSU’s Learning Analytics (http://www.csu.edu.au/division/student-learning/home/analytics-and-evaluations/learning-analytics) website. Data about your activity in the Interact2 site and other learning technologies for this subject will be recorded and can be reviewed by teaching staff to inform their communication, support and teaching practices. Services and Support (http://student.csu.edu.au) tells you can how you can seek services and support. Your Student Portal These include study, admin, residential, library, careers, financial, and personal support.Charles Sturt University Subject Outline ITC505 201730 SM I-9 February 2017-Version 1 Page of 19 19 Develop your study skills (https://student.csu.edu.au/study/skills) with our free study services. We Develop your study skills have services online, on campus and near you. These services can help you develop your English language, literacy, and numeracy. Library Services (https://student.csu.edu.au/library) provides access to the eBooks, journal articles, books, CSU Library and multimedia resources needed for your studies and assessments. Get the most out of these resources by contacting Library staff either online or in person, or make use of the many Library Resource Guides, videos and online workshops available. CSU Policies and Regulations This subject outline should be read in conjunction with all academic policies and regulations, e.g. Student Academic Misconduct Policy, Assessment Policy – Coursework Subjects, Assessment Principles Policy, Special Consideration Policy, Academic Progress Policy, Academic Communication with Students Policy, Student Charter, etc. Please refer to the collated list of policies and regulations relevant to studying your subject(s) (http://student.csu.edu.au/administration/policies-regulations-subjects) which includes links to the (http://www.csu.edu.au/about/policy) – the sole authoritative source of official CSU Policy Library academic and administrative policies, procedures, guidelines, rules and regulations of the University. Subject Outline as a Reference Document This Subject Outline is an accurate and historical record of the curriculum and scope of your subject. CSU's (https://policy.csu.edu.au/view.current.php?id=00267) requires that Subject Outlines Policy you retain a copy of the Subject Outline for future use such as for accreditation purposes.