MANAGE KNOWLEDGE AND INFORMATION Assessment 1 Submitted by:   Introduction: Review staff and customer feedback and business performance data I have collected feedback from staff and customers. • Make staff feedback form and customer feedbackhaving question which could be helpful in finding issues in the company. Identify, define and analyse business problems and issues . Identify information required to reach a decision on problems/issues . Source and gather reliable information Test information for reliability and validity, and reject where contradictory or ambiguous Utilise formal and informal networks to access corporate knowledge/memory not held in formal systems and review appropriately Ensure objectives for analyses are clear, relevant and consistent with the decisions required Identify patterns and emerging trends correctly and interpret as to cause and effect < • Explain what are pattern (means how often/frequently the issues occur). • Explain what are Trends (analysis of industry trends. that means are the issues occurring in every business • What are the cause (reasons) and effect of those causes on business > Utilise statistical analyses and interpretation where appropriate < Explain what statistical analyses methods you used for your project> Undertake sensitivity analysis on any proposed options < Explain whatsensitivity analyses methods you used for your project> Ensure documentation reflects a logical approach to the evaluation of the evidence and conclusions drawn Adjust management information systems/decision support systems to meet information processing objectives Ensure sufficient valid and reliable information/evidence is available to support a decision Utilise risk management plans to determine acceptable courses of action Utilise appropriate quantitative methods to assist decision making < Explain what quantitative analyses methods you used for your project> Consult specialists and other relevant groups and individuals < Explain which people you have consulted while collecting information and making decision > Ensure decisions taken are within the delegation/accountability of the group/individual responsible < Explain which decision making strategy you used and how distributed role and responsibilities to your team members while taking decision.> Make decisions in accordance with organisational guidelines and procedures Ensure decisions taken are consistent with organisational objectives, values and standards Ensure decisions are taken in a timely manner Ensure advice/information needs are documented and are specific to location, format and time line requirements Document information and update databases regularly Design and test systems to meet information requirements of decision makers Ensure information is up to date, accurate, relevant and sufficient for the recipient Develop communication plans and disseminate information Adhere to confidentiality/privacy policies in the transmission/release of information/advice Review and update communication plans regularly Utilise technology which provides optimum efficiency and quality Maintain corporate knowledge and ensure security