MAN6935 MAN6935 IT Value Realisation Assignment Case Study “Greenway Medical Technologies: The Pace-Setting David of Electronic Health Records” The above case study outlines the potential value offered by electronic healthcare records (EHR) but also raises a number of issues. The case material is comprehensive but, in essence, focuses on the improving the management of doctors’ offices through the application of information technology and systems. The requirement for this case study is to analyse the IT value issues of EHR so that a business case can be developed for management of a doctor’s practice. You are required to analyse the case material provided to you and produce a report to management with the title: The Business Case for Investing in EHR within a Doctor’s Practice. You should identify the issues in the case material that have relevance to a business case and produce a written report from the information available. To understand the issues associated with EHR you should not only rely on the information provided in the case study but also conduct your own research. EHR is very topical and there is much information available through the ECU e-library. A sample journal article relevant to the topic titled “Information Technology Issues in Healthcare: Hospital CEO and CIO Perspectives” is provided with the case material. The assignment will be completed in two parts: Part 1: Data collection (worth 30%) You are required to collect data in respect of EHR and doctors’ practices within Australia. Firstly obtain an understanding of how General Practice functions, the business context and the key processes. Then select an EHR vendor operating in Australia that supplies EHR system solutions to doctors’ practices. Establish the solutions they provide: functionality of systems, IT architecture, risk and security, costs and benefits, implementation strategy, vendor background information. It may help you to structure your data collection like this: Problem space – requirements for a doctor’s practice • What is the business context of a doctor’s practice? (what is the market like, what constraints are they under etc) • What processes and services do they perform? For whom? • What do they need? Solution space – vendor and software • Who is a Vendor offering software solutions? • What is their background? • What functions do they offer? • What is their architecture? MAN6935 • What equipment do you need? • What risks are there in implementation? • What are the costs and benefits of the solutions? • How will you proceed with the implementation project (roles and responsibilities?) This is not a formal report, this is just the input data to the subsequent analysis and business case in Part 2. You may write up some of your data as a well-structured set of tables which contains the key data in a compact form. It is mandatory that you provide an audit trail of your data collection activities: sources of data (e.g. Internet URL, brochures), dates when the data was obtained (e.g. dates Internet was accessed), the data itself (to be attached in the appendix of your business report). Part 2: Business Report (worth 50%) Once you have collected the above data, a formal report should be produced with the following structure: Cover Page • title of report, to whom it is addressed, who has written it, date 1. Background information • A brief overview of the nature of the doctor’s practice, EHR and the EHR vendor (one page) 2. Executive summary • This summarise the total report. It is neither background information nor an introduction. By reading this summary, the executive is given an overview of the how the analysis was done, what was covered, what were the main findings and recommendations, and what are the limitations of the report. This section should be about one page long. 3. Key Recommendations • There should be 2-4 primary recommendations and a number of secondary recommendations for each of the primary recommendations. They are derived from the analysis that was completed and the connection should be clear. 4. Strategic Context • The business background to the decision, covering the business environment, the current state of the practice, the desired future state and actions to bridge the gap 5. Analysis of the investment • This should cover: • The evaluation approach used in the analysis • Financial benefits and costs • Non-financial benefits and costs • Risks MAN6935 • Organisational change impact • Impact of not doing anything 6. Benefits Realisation • Describe how you can assure management that the benefits claimed will actually be achieved: • Project governance and oversight • Risk management • Target measures 7. Limitations • This covers any shortcomings of the analysis, e.g. relied on the information provided in the case material and other sources, missing data that is needed to complete the business case. Appendix • Include data collected and audit trail and any worksheets. You should use the material provided in the unit (overheads, readings) to develop the business report. When put together the whole assignment should reflect a professional standard and the written parts of the report should be 3500 words long. If you write more than 3,500 they will not be read or marked! Submission information Weighting This assignment accounts for 80% of the assessment for the unit. Max-Min length 3500 words Due Date& Time See unit plan Submission Blackboard Turnitin Format Individual, written Paper instructions Concise, written answers to the analysis, demonstrating your understanding of business/IT benefit management issues contained in the case, are required. In other words, marks will be awarded for work that demonstrates a clear understanding of the key issues contained in the case and the application of relevant knowledge you gained from the unit. Your analysis will be assessed according to the marking schedule shown below. MAN6935 Learning outcomes Completing this assignment will primarily develop professional knowledge in IT benefit management and value realisation and information literacy. In addition, it develops problem solving and decision making skills and communication abilities. Marking Criteria Grades Depth and breadth of Coverage Critical Elements Creative Elements Structure, Language and Conventions High Distinction 80 - 100% All aspects of the question were addressed and researched in great depth. The project shows great depth of analysis, evaluation and interpretation. It demonstrates a deep and broad understanding of the subject matter and the situation. The project shows creative application of knowledge. It is highly innovative. All aspects of the written report conform to a high academic or professional standard. Distinction 70% - 79% Most aspects of the question were addressed and researched in great depth. The project shows evidence of analysis, evaluation and interpretation. It demonstrates a deep understanding of the subject matter and situation. The project shows creative application of knowledge. Most aspects of the written report conform to a high academic or professional standard. Credit Pass 60% - 69% Most aspects of the question were addressed and researched adequately. The project shows evidence of data analysis, and evaluation. The project shows some creative application of knowledge Most aspects of the written report conform to an acceptable academic or professional standard. Pass Key aspects of the question were The project shows a basic The project shows basic application The written report is MAN6935 50% - 59% addressed and researched adequately. understanding of the situation. of knowledge. presented with a basic structure. Fail <50% Responses were superficial and / or inadequately addressed and researched the question. The project demonstrates limited understanding of the situation. The project demonstrates poor application of knowledge. The written report is not of an academic or professional standard.