Ealing, Hammersmith & West London College BTEC Higher National Certificate in HEALTH & SOCIAL CARE Unit 1: Communicating in Health and Social Care Organisations (TASK TWO) Assignment Title: Influences of the communication process in health and social care settings Student Name & Number Unit Lecturer: Sonia Leeyou Group: Issue Date: Draft Submission: Final Submission: IV Name & Date: Unit Learning Outcomes: LO2: Understand how various factors influence the communication process in health and social care Criteria targeted in Task Two (a) and (b): 2.1 Explain how the communication process is influenced by values and cultural factors 2.2 Explain how legislation, charters and codes of practice impact on the communication process in health and social care 2.3 Analyse the effectiveness of organisational systems and policies in promoting good practice in communication 2.4 Suggest ways of improving the communication process in a health and social care setting Task Two (a) Context: Using your own workplace or a chosen organisation within the sector of the health and social care sector you are required to write a report, of a minimum of 2000 words, based on the following points: • How communication, used in your chosen setting, is influenced by factors such as beliefs, age, sex, sexuality, ethnicity, gender, education and social class; • How charters, codes of practice, policies related to equality, diversity, discrimination, confidentiality and sharing information and National legislation all impact on the communication that takes place in the setting; Task Two (b) Context: In your role as an employee/ trainee/ observer at your chosen setting, you will need to write an assessment of 1,500 words, outlining how well a range of systems and policies promote good practice in communication. For this piece of work you should consider how systems and policies that address documents, sharing of information, structures, communication procedures and communication practices help to ensure that positive communication is utilised in the setting. You should then make suggestions as to how these systems and practices can be improved to encourage positive communication and the communication process overall. Submission Format This assignment is in the form of a report and assessment. Task 2 (a) has a required word count of 2,000 words. Font size 12. Task 2 (b) has a required word count of 1,500 words. Where appropriate you should support your submission with existing research and sources and reference this accordingly using the Harvard referencing system. Student Checklist: Completed? 2.1 Explain how the communication process is influenced by values and cultural factors 2.2 Explain how legislation, charters and codes of practice impact on the communication process in health and social care 2.3 Analyse the effectiveness of organisational systems and policies in promoting good practice in communication 2.4 Suggest ways of improving the communication process in a health and social care setting Plagiarism Plagiarism is a particular form of cheating. Plagiarism must be avoided at all costs and students who break the rules, however innocently, will be penalised. You must keep a careful record of all sources you use, including all internet material. It is your responsibility to ensure that you understand correct referencing practices. These are referred to in the Handbook. Please consult the relevant unit lecturer or your course tutor if you need any further advice. As a university level student, you are expected to use appropriate references and keep carefully detailed notes of all your sources of materials, including any material downloaded from the Internet. Student Declaration I certify that the contents of my assignment will be entirely my own work and understand fully the consequences of plagiarism: Signature: …………………………………………………… Date: …………………………………………………………. Assessor Feedback Qualification BTEC Higher National Certificate in Health & Social Care Assessor name Unit number and title Unit 1: Communicating in Health & Social Care Learner name Criteria reference To achieve the criteria the evidence must show that the learner is able to: Achieved? 2.1 Explain how the communication process is influenced by values and cultural factors 2.2 Explain how legislation, charters and codes of practice impact on the communication process in health and social care 2.3 Analyse the effectiveness of organisational systems and policies in promoting good practice in communication 2.4 Suggest ways of improving the communication process in a health and social care setting Learner feedback Assessor feedback Assessor signature Date Learner signature Date