As this assessment is a formal business report it must be formatted as a report that includes: • Cover page (including the names and student numbers of each group member) contents page • Executive Summary • Body of the report (with appropriate headings) • Conclusions and Recommendations • Harvard Reference List following topics should be considered as key requirements of the report: Description of the organisation (Organisation name- Toll Group) ? What is the history, purpose and size of the organisation? ? What is the overall business strategy? ? Is it a provider of products, services or both? Operations Strategy (Toll group) ? Does the chosen organisation have obvious and transparent operations strategy? ? Has the operations strategy changed or evolved over time? ? Can you identify improvements (recommendations) to the existing strategy or propose a strategy if one is not evident? Decision-making processes and innovation (Toll group) ? How are strategic and operational decisions made in this organisation? ? Is innovation encouraged throughout the organisation? ? Does the concept of Corporate Social Responsibility factor into decision-making? Product and Service Design (Toll Group) ? What are the products or services offered by the organisation? ? Does the product/service mix of the organisation pose any operational challenges? ? Is the research and development function properly resourced? Process Design (Toll Group) ? Are business processes constantly being measured and evaluated? ? Are the manufacturing and/or retail facilities being used properly to support business processes? ??Can you identify areas where business processes might be improved? Value Chain (Supply Chain) (Toll Group) ? Is the organisation an advocate of the value chain concept? ? Can you briefly outline the supply chain of the organisation? ? Are there areas of the supply chain that can be improved? Planning and Control (Toll Group) ? What is the organisation’s approach to forecasting demand? ? What are the linkages between the decision-making processes and short and long term planning? ? Is there appropriate feedback and control? Can you make any recommendations? Quality Management (Toll Group) ? Are or have quality tools such as Six Sigma or Lean Six Sigma used in the organisation? ? Is the quality system of the organisation still appropriate? Can you make recommendations for improvement?