Pass Date: Merit Date: Distinction Date: Refer: Date: Assignment front sheet Qualification Unit number and title BTEC Higher National Diploma in Health and Social Care Unit 23 / Employability Skills Student name Assessor name Halima Begum Date issued Completion date Submitted on 10.10.16 • Task 1 05.12.2016 • Task 2/3/4 - 18.04.2017 Assignment title Effective Employee Performance in Health & Social Care LO Learning outcome (LO) AC In this assessment you will have the opportunity to present evidence that shows you are able to: Task no. LO2 Be able to develop interpersonal and transferable skills 2.1 Develop solutions to work-based problems 2.2 Communicate in a variety of styles and appropriate manner at various levels 2.3 Identify effective time-management strategies LO3 Understand the dynamics of working with others 3.1 Explain the roles people play in a team and how they can work together to achieve shared goals 3.2 Analyse team dynamics 3.3 Suggest alternative ways to complete tasks and achieve team goals LO4 Be able to develop strategies for problem solving 4.1 Evaluate tools and methods for developing solutions to problems 4.2 Develop an appropriate strategy for resolving a particular problem 4.3 Evaluate the potential impact on the business of Implementing the strategy Learner declaration I certify that the work submitted for this assignment is my own and research sources are fully acknowledged. Student signature: Date: In addition to the above PASS criteria, this assignment gives you the opportunity to submit evidence in order to achieve the following MERIT and DISTINCTION grades Grade Descriptor Indicative characteristic/s Contextualisation M1 Identify and apply strategies to find appropriate solutions An effective approach to study and research has been applied To achieve M1, you must demonstrate an effective approach to your study by submitting your work according to the deadline set (Opportunities to meet with Task 1, 2, 3 and 4) M2 Select / design and apply appropriate methods and techniques A range of source information has been used. To achieve M2, you need to demonstrate the use of a range of sources of information when evaluating tools and methods for developing solutions for problems identified. In addition, to evaluating the impact on the organisation of implementing the strategy chosen (Task 4 ) M3 Present and Communicate appropriate findings An appropriate structure and approach has been used in the presentation and communication of your findings. To achieve M3 you must ensure your work is appropriately structured and clearly presented (Task 2 and 3) D1 Use critical reflection to evaluate own work and justify valid conclusions Conclusions have been arrived at through synthesis of ideas and have been justified. To achieve D1 you need to justify the conclusions made in relation to your suggestion(s) for alternative problem solving methods and tools (Task 4) D2 Take responsibility for managing and organising activities Autonomy/independence has been demonstrated To achieve D2, you need to demonstrate the use of a wide range of sources of information with limited tutorial support to demonstrate independent research and application (Opportunities to meet with Task 3) D3 Demonstrate convergent / lateral / creative thinking Convergent and lateral thinking has been applied To achieve D3, you need to demonstrate convergent and lateral thinking when evaluating own responsibilities and performance objectives and reviewing motivational techniques to improve quality of performance (Task 1 ) Assignment brief Unit number and title Unit 23 / Effective Employee Performance in Health & Social Care Qualification BTEC Higher National Diploma in Health and Social Care Start date 10.10.16 Deadline/hand-in • Task 2/3/4 - 17.04.17 Assessor Halima Begum Assignment title Effective Employee Performance in Health & Social Care Purpose of this assignment The aim of this unit is to gives learners an opportunity to assess and develop an understanding of their own responsibilities and performance in or when entering the workplace. It covers the skills required for general employment such as interpersonal and transferable skills, and the dynamics of working with others in teams or groups including leadership and communication skills. It also deals with the everyday working requirement of problem solving which includes the identification or specification of the ‘problem’, strategies for its solution and then evaluation of the results of the solution through reflective practices. Task 2 PowerPoint Presentation (2.1,2.2, 2.3 and M1, M3) You should use your own work practice/placement from the Health & Social Care sector to support your answers for ALL tasks Or use the scenario. Scenario As part of the Applebee Health Care Homes strategy for improving efficiency, a team has been formulated to identify problems within various departments (Human Resource Management, Information Systems, Record Keeping , Purchasing & Supplies) (2.1). Feedback from surveys have identified one key factor which needs to be dealt with immediately: Poor time management, as staff are not available at the allocated times as a result of lateness, which impacts on the everyday care to clients, tasks are left incomplete because of time pressure, e.g. when administering personal grooming or administering medication. When staff are challenged their reaction is unprofessionally communicated across departments, service users and clients. A number of complaints have been made and several reliable health care assistants, senior staff and administrators have left as a result. This is hindering the process of meeting targets to increase revenue and reduce staff turnover to meet the needs of service users. In your role as a Consultant Interim Manager for ‘Applebee Health Care Homes’, there are a number of actions that you will need to take. Continued: You will need to submit a 10 slide presentation. Each slide will need to have an extensive written section, which you must include in the slide notes. Slides without slide notes will NOT be considered. a) You will need to identify the problems and develop solutions to work-based problems in the scenario or your workplace, e.g. problem analysis; researching changes in the workplace; generating solutions; choosing a solution (2.1): b) First, you will suggest some strategies that could be used as effective communication in a variety of styles and appropriate manner, e.g. verbal and non-verbal; awareness and use of body language, ICT as an effective communication medium; staff meetings, etc. Consider Interpersonal skills of personal effectiveness; working with others; use of initiative; negotiating skills. (2.2). c) Second you are going to identify time-management strategies that could be applied across the department’s mentioned in the scenario or areas in your workplace such as prioritising workload; making and keeping appointments; working steadily rather than erratically; reliable estimate of task time, etc. (2.3). Task Guidance: • To achieve M1, you must demonstrate an effective approach to your study by submitting your work according to the deadline set • To achieve M3 you must ensure your work is appropriately structured and clearly presented (Indicative word count: 700-800 words) Submission date: 17 April 2017 Task 3 Report (3.1,3.2, 3.3 and M1, M3,D2) You should use your own work practice/placement from the Health & Social Care sector to support your answers for ALL tasks. One of the most significant factors that contribute to the performance of a health and social care organisation relates to how people work together individually and as part of a team. Your employer has asked you to carry out an internal analysis of an organisation of your choice. You must provide examples to support your answer in this brief report. a) Explain the roles of people in the organisation who work together and operate as part of a team to achieve the aims and objectives of the organisation. You may want to think about the purpose of teams and groups; e.g. nature and dynamic of team and group work in formal and informal settings, flexibility and adaptability to differing work situations, being a team player, and conflict resolution (3.1). b) Provide an analysis of how this can be influenced by team dynamics e.g., selecting team members, specialist roles, identification of team/work groups, the stages in team development (3.2). c) Based on this, suggest alternative ways the organisation could introduce, complete and achieve team goals, e.g. action planning, monitoring and feedback, ethics, effective leadership skills, e.g. setting standards (3.3). Continued: Task Guidance: • To achieve M1, you must demonstrate an effective approach to your study by submitting your work according to the deadline set • To achieve M3 you must ensure your work is appropriately structured and clearly presented To achieve D2, you need to demonstrate the use of a wide range of sources of information with limited tutorial support to demonstrate independent research and application (Indicative word count: 1000 words) Submission date: 17 April 2017 Task 4 Report (4.1,4.2 and M2,D1) You should use your own work practice/placement from the Health & Social Care sector to support your answers for ALL tasks. If that it is not possible, please use the case study and base your responses on that. You should discuss this with your lecturer before you begin work on this assignment. Scenario Currently at Applebee Health Care Homes, there is only one member of waking night staff on duty after 10 p.m. so clients have to be in bed by this time. Service users are sometimes rushed in their preparation for bed and ‘encouraged’ to put bed clothes on straight after dinner, as it makes things easier for the care staff. One service user who needs quite a lot of support goes to bed at 6.30 p.m. and doesn’t have company in the evening. You are encouraged to reflect on your practice for developing strategies to solve problems when they occur. Consider a problem which you have encountered within your organisation or use the scenario above in Task 4. a) Briefly define and specify what the problem is, through analysis. Evaluate tools and methods for developing solutions to problem you have identified such as using problem-solving methods and tools; tracking progress and results (4.1). b) Develop an appropriate strategy for resolving the problem which has been specified in a). You may want to consider, such as, sources of information; selection and implementation of the best corrective action bearing in mind e.g. timescale, resources etc. (4.2) c) Finally in your report, evaluate the potential impact on the business of implementing the strategy, such as whether the problem was solved or not; measurement of solution against specification and desired outcomes; sustainability (4.3). Task Guidance: a) To achieve M1, you must demonstrate an effective approach to your study by submitting your work according to the deadline set b) To achieve M2, you need to demonstrate the use of a range of sources of information when evaluating tools and methods for developing solutions for problems identified. In addition, to evaluating the impact on the organisation of implementing the strategy chosen c) To achieve D1 you need to justify the conclusions made in relation to your suggestion(s) for alternative problem solving methods and tools (Indicative word count: 1000 words) Submission date: Submission date: 17 April 2017 Evidence checklist Summary of evidence required by student Evidence presented Task 2 Presentation (10 slides with slide notes for each slide) Task 3 Report Task 4 Report Achievement Summary Qualification BTEC Higher National Diploma in Health and Social Care Assessor name Halima Begum Unit Number and title Unit 23 / Employability Skills Student name Criteria Reference To achieve the criteria the evidence must show that the student is able to: Achieved? LO 1 Be able to determine own responsibilities and performance 1.1 Develop a set of own responsibilities and performance objectives 1.2 Evaluate own effectiveness against defined objectives 1.3 Make recommendations for improvement 1.4 Review how motivational techniques can be used to improve quality of performance LO 2 Be able to develop interpersonal and transferable skills 2.1 Develop solutions to work-based problems 2.2 Communicate in a variety of styles and appropriate manner at various levels 2.3 Identify effective time-management strategies LO 3 Understand the dynamics of working with others 3.1 Explain the roles people play in a team and how they can work together to achieve shared goals 3.2 Analyse team dynamics 3.3 Suggest alternative ways to complete tasks and achieve team goals quality in the health and social care service 3.4 Suggest ways in which the health and social care service could improve its quality LO 4 Be able to develop strategies for problem solving 4.1 Evaluate tools and methods for developing solutions to problems 4.2 Develop an appropriate strategy for resolving a particular problem 4.3 Evaluate the potential impact on the business of Implementing the strategy Higher Grade achievements (where applicable) Grade descriptor Achieved? (tick) Grade descriptor Achieved? (tick) M1 Identify and apply strategies to find appropriate solutions D1 Use critical reflection to evaluate own work and justify valid conclusions M2 Select / design and apply appropriate methods and techniques D2 Take responsibility for managing and organising activities M3 Present and Communicate appropriate findings D3 Demonstrate convergent / lateral / creative thinking Assignment Feedback Formative Feedback: Assessor to Student Action Plan Summative feedback Feedback: Student to Assessor Assessor Signature Date Student Signature Date