Lecture 9 report writing and business correspondence
1. Untitled Scene
1.1 Untitled Slide
1.2 Untitled Slide
1.3 Week 9 reading
1.4 Learning objectives
1.5 Types of business letter/email
1.6 Define writing purpose
1.7 Good practice
1.8 Types of good-news letters
1.9 Writing plan for a good-news letter
1.10 Sample good new letter
1.11 Writing plan for a bad-news letter
1.12 Types of bad-news letters
Notes:
1.13 Sample bad news letter - wrong
1.14 Sample bad news letter - better
1.15 Writing plan for a persuasive letter
(AIDA formulae)
1.16 Types of persuasive letters
1.17 Sample persuasive letter
1.18 Now you try. When you have written your
letter, click on the blue box to see a sample answer.
1.19 Sample answer
1.20 Planning a long report
1.21 Needs of the writer
1.22 Needs of the reader
1.23 Organise information
1.24 Report-writing style
1.25 Front matter of a long report
1.26 Body (main text)
1.27 Endmatter of a long report
1.28 Executive summary
1.29 Three sections in the body
1.30 Edit and review – a six-step approach
1.31 Summary