Subject Outline
Subject Name: Operations Management
Subject Code: BX2062
Study Period: SP51: 2017
Study Mode: EXTERNAL
Campus: SINGAPORE
Subject Coordinator: Dr Murray Prideaux
Subject Lecturer: Dr B Y LIM Pre-requisites:
NONE
This subject outline has been prepared by Roy Wybrow for the College of Business, Law and Governance, Division of Tropical Environments and Societies, James Cook University. Updated 18 March 2017.
Q1. This subject is offered across more than one campus and/or mode and/or teaching period within the one calendar year. Yes X No
Q2. If yes [Q1], the design of all offerings of this subject ensure the same learning outcomes and assessment types and weightings. Yes X No
© Copyright 2017
This publication is copyright. Apart from any fair dealing for the purpose of private study, research, criticism, or review as permitted under the Copyright Act, no part may be reproduced by any process or placed in computer memory without written permission.
Contents
Section 1. Subject at a Glance 4
1.1 Staff contact details 4
1.2 Student participation requirements 4
1.3 Key dates 4
Section 2. Subject Details 5
2.1 Subject description 5
2.2 Subject and course learning outcomes 5
2.3 Learning and teaching in this subject 6
2.4 Student feedback on subject 6
2.5 Subject resources and special requirements 6
International Journal of Manufacturing Research: http://www.inderscience.com/jhome.php?jcode=ijmr 7
International Journal of Operations and Production Management: http://www.emeraldinsight.com/journals.htm?issn=0144-3577 7
CSIRO Sustainable Manufacturing: http://www.csiro.au/Organisation-Structure/Flagships/Future-Manufacturing-Flagship/Agile-Manufacturing/Sustainable-Manufacturing-Innovation/SustainableManufacturingOverview.aspx 7
Green Manufacturer: http://www.greenmanufacturer.net/ 7
Green Manufacturing News: http://www.greenmfgnews.com/ 7
JCU Library: http://libguides.jcu.edu.au/BX2062 7
McKinsey Quarterly: https://www.mckinseyquarterly.com/home.aspx 7
Writing: http://www.monash.edu.au/lls/llonline/writing/index.xml 7
Section 3. Assessment Details 8
3.1 Requirements for completion of subject 8
3.2 Feedback on student learning 8
3.3 Assessment Tasks 8
ASSESSMENT TASK 3: Final Exam (50%) 12
Section 4. Other Information about Assessment and Student Support 12
4.1 Submission and return of assessment 12
4.2 Plagiarism and referencing 13
4.3 Important advice relating to examinations 13
4.4 Student support 13
Section 5. Subject Calendar 15
Section 6. Assessment Criteria Sheets 16
Section 7. Group Assessment Cover Sheet 19
Section 7. Individual Assessment Cover Sheet 20
Section 1. Subject at a Glance
The following summary provides a quick reference to the most important aspects of this subject. Please ensure that you have read the entire subject guide in full.
1.1 Staff contact details
The following staff members are responsible for the preparation or delivery of this subject. Please contact the relevant staff member if you have any concerns during the study period.
Teaching team Staff member Room Phone# Email Consultation times*
Subject Coordinator Dr Murray Prideaux 27-213 14550 [email protected] TBA
Lecturer Dr Boon-Yeow LIM TBA TBA [email protected] TBA
*Other consultation times by appointment only.
1.2 Student participation requirements
The JCU Learning, Teaching and Assessment Policy (4.3) indicates that, “a 3 credit point subject will require a 130 hour work load of study-related participation (including class attendance) over the duration of the study period, irrespective of mode of delivery”. This work load comprises timetabled hours and other attendance requirements, as well as personal study hours, including completion of assessment requirements. Note that “attendance at specified classes may be a mandatory requirement for satisfactory completion of some subjects” (Learning, Teaching and Assessment Policy, 5.9); and that additional hours may be required per week for those students in need of English language, numeracy or other learning support.
Participation requirements for this subject are shown in the in the table below:
Key subject activities Time Day/ Date Room/ Location
Review subject material to confirm key learning points, discussions, confirm requirements for next session TBA TBA TBA
For information on the days and times when lectures, tutorials, workshops, etc. are scheduled for all of your subjects, visit JCU Lecture Timetables at http://www.jcu.edu.au/ttable/
1.3 Key dates
A summary of the assessable items for BX2062 is provided in the table below. Please read through the assessment details presented later in this subject guide.
Item Supervised individual assessment Weight Due Date
Census date see SP52 2016 Study Period and Census Dates
Last date to withdraw without academic penalty see SP52 2016 Study Period and Census Dates
1. Assessment Task 1 – literature review/critique (Individual) No 20% 20/04/2017 by 1700hrs
2. Assessment Task 2 –Industry case study (Group Based Assignment) No 30% 25/05/2017 by 1700hrs
3. Final Exam Yes 50% Examination Period
You must obtain a final mark of at least 50% to pass the subject. In addition, the expectation is to obtain at least an average of 50% over all invigilated components (supervised individual assessment) within a subject to pass the subject overall. Any student who does not achieve a pass in the invigilated components may, in exceptional circumstances, be reviewed by the College Assessment Committee. Students who have completed less than 100% of the assessment will be subject to review by the College Assessment Committee that could result in an overall fail.
Section 2. Subject Details
2.1 Subject description
Welcome to BX 2062 Operations Management (OM). The subject emphases the role of operations management within the book ends of inbound and outbound logistics in the business world. OM is positioned as a second-year subject in the business major at JCU. Collier and Evans (2012 p. 1) describe OM as ‘the science and art of ensuring that goods and services are created and delivered successfully to customers’. Sections of OM covered in the subject include: value chains, measuring performance, operations strategy, technology, goods and service design, process selection, facility and work design, introduction only to supply chains, capacity management, forecasting and demand, managing inventories and resources, quality management, control, lean operating systems, six sigma and an introduction to project management. An emerging global theme within OM is sustainability. Esty and Winson (2012) note that sustainability is starting to impact all aspects of a business operation from supply chain and logistics to the processes and facility producing the goods and services through to the customer.
Subject Description
Operations Management (OM) is a transformation process and can be described as the management of producing goods and services in a sustainable and environmentally responsible way to customers. BX2062 builds on generic management principles through to the role of operations in a modern organisation from the perspective of a front-end business or customer focused strategy. The subject examines the role of operations in providing capability to implement an organisation's strategy through: 1. Identifying the strategic and competitive nature of OM; 2. Building the key operational foundations for success - profit, strategy, value and process; 3. Developing the key components of value - capabilities, cost, quality, timeliness; manage the resources that create value - forecasting, inventory, introduction to logistics, capacity, and facilities and understand the frameworks of integrative management - SCM, lean systems and constraint management.
2.2 Subject and course learning outcomes
The following table shows the alignment between the learning outcomes at the course and subject level and assessment. Students who successfully complete this subject will be able to
The following table shows the alignment between the learning outcomes at the course and subject level and assessment. Students who successfully complete this subject will be able to:
Subject Learning Outcomes Assessment
⦁ Explain the fundamentals of OM and the seamless integration between logistics, operations, and the customer; Sessions 1 through 7.
Integrated case studies, literature critique and group/individual assignment
⦁ Evaluate supply and demand parameters for maximum utilisation of resources and minimisation of waste From week 8 onwards as part of work originating from chapter 11 onwards. Integrated case studies, literature critique and group/individual assignment
⦁ Ascertain the key factors underpinning the emergence of China as a global manufacturing hub; Integrating the subject content into class group activities and discussion. Through the assignment and exam process. The growth of China is noted particularly in the first half of the module leading up to the mid semester break
⦁ Identify the reasons behind the growth of sustainable production Throughout group activities across all aspects of the subject, literature review/critique and examination. Sustainability threads throughout the subject
⦁ Validate the linkages between JIT, Six Sigma, Lean Operating Systems and QA in OM Tutorials in the latter part of the semester. Group activities, assignment and exam
Course Learning Outcomes Assessment
⦁ K1 Demonstrate essential knowledge necessary for a career in business related professions Literature Critique; Final Exam
⦁ S2 Apply critical thinking to address issues in business Literature Critique; Assignment
⦁ S3 Convey information clearly and fluently, in high quality written form appropriate for their audiences Literature Critique; Assignment; Final Exam
⦁ A1 Apply technical skills, including numeracy, necessary for professional practice in business Final Exam
K – Knowledge; S – Skills; A – Application of Knowledge & Skills
2.3 Learning and teaching in this subject
This subject uses a combination of approaches to teaching and learning, including both student centred and teacher directed approaches. The content of the subject is disseminated using a variety of teaching strategies including workshops, group work, case studies, discussions, simulations, and readings. At the beginning of each workshop, you will be made aware of the expected learning outcomes, how such outcomes are relevant to the world of business, and the resources that support the learning outcomes of this subject.
You are expected to be an active participant in the learning process and are encouraged to participate in workshops and undertake weekly readings. Beyond the classroom your learning experience will be greatly enhanced if you collaborate and share ideas with other students. One easy way to achieve this is to form a study group with 2-3 other students with similar needs and expectations. Your lecturer can assist with this. Students are expected to be active participants in the learning process and are encouraged to participate in the lectures, workshops/tutorials and undertake weekly chapter/case readings.
Tips on how to get a good grade
⦁ Read the assigned materials prior to class.
⦁ Make a copy of the PowerPoint slides and add extra notes from the lecture and your own reading.
⦁ Try to relate the concepts read to a current situation for a practical application of the theory/concepts.
⦁ Actively listen to the lectures, presentations and discussions.
⦁ Participate in the discussions. If you participate, you will get a better understanding of the concepts with the added bonus that you will remember the material more during exam times. We all learn from each other.
⦁ If you do not understand something, ask. If you are too shy or are intimidated to ask during the lecture or tutorial, ask after class. Try to remember, there is no such thing as a silly question. If you are confused or wondering about something presented in class, I can virtually guarantee that others are confused or wondering about the same thing. So please, ask for clarification – help the class!
⦁ Look for practical examples of operations management in everyday situations. Ask questions like which could the service here be improved and if yes, how and what should be done differently, how is the firm engaging in sustainable manufacturing practices?
⦁ Participate in the group activities. Take interest in your class and classmates.
⦁ Have the right positive attitude. Your education is an investment in your future.
2.4 Student feedback on subject
As part of our commitment at JCU to improving the quality of our courses and teaching, we regularly seek feedback on your learning experiences. Student feedback informs evaluation of subject and teaching strengths and areas that may need refinement or change. YourJCU Subject and Teaching Surveys provide a formal and confidential method for you to provide feedback about your subjects and the staff members teaching within them. These surveys are available to all students through LearnJCU. You will receive an email invitation when the survey opens. We value your feedback and ask that you to provide considered feedback for each of your subjects.
2.5 Subject resources and special requirements
Prescribed Texts (Need to purchase it)
⦁ Collier, D. & Evans, J. (2014). OM4 (5th ed.) Mason OH: South-Western Cengage learning..
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⦁ OM5 student resources include:
⦁ “CourseMate and interactive eBook
⦁ Auto graded quizzes
⦁ Flashcards
⦁ Cases
⦁ Data sets
⦁ Games: crossword puzzles, beat the clock
⦁ PowerPoint notes
⦁ Videos
⦁ Extra problems
⦁ Review cards
⦁
⦁ Online and Electronic Resources
⦁ Journal of Manufacturing: http://www.journals.elsevier.com/journal-of-manufacturing-processes/ Journal of Operations Management: ⦁ http://www.elsevier.com/wps/find/journaldescription.cws_home/523929/description#description
⦁ International Journal of Manufacturing Research: http://www.inderscience.com/jhome.php?jcode=ijmr
⦁ International Journal of Operations and Production Management: http://www.emeraldinsight.com/journals.htm?issn=0144-3577
⦁ CSIRO Sustainable Manufacturing: http://www.csiro.au/Organisation-Structure/Flagships/Future-Manufacturing-Flagship/Agile-Manufacturing/Sustainable-Manufacturing-Innovation/SustainableManufacturingOverview.aspx
⦁ Green Manufacturer: http://www.greenmanufacturer.net/
⦁ Green Manufacturing News: http://www.greenmfgnews.com/
⦁ JCU Library: http://libguides.jcu.edu.au/BX2062
⦁ McKinsey Quarterly: https://www.mckinseyquarterly.com/home.aspx
⦁ Writing: http://www.monash.edu.au/lls/llonline/writing/index.xml
⦁ Referencing at JCU: http://www.jcu.edu.au/business/open/JCU_116030.html
https://www.youtube.com/results?search_query=operations+management&sm=3
https://www.youtube.com/results?search_query=operations+processes&sm=1
The following libguides available from the JCU Library website will provide details on referencing, plagiarism, findings marketing books and journals
http://libguides.jcu.edu.au/referencing
http://libguides.jcu.edu.au/content.php?pid=63980&sid=472370
Learning & Writing Skills workshops and notes to assist with writing an essay; presentations etc
http://www.jcu.edu.au/learningskills/index.htm
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⦁
⦁ Subject Website on LearnJCU
Access the subject website through LearnJCU at learnjcu.jcu.edu.au for comprehensive subject material.
Login using your JCU email username and password. The site for this subject is opened to all participants enrolled in the subject at least seven days prior to the commencement of the subject. Browser requirements for LearnJCU are provided on the opening webpage of LearnJCU.
Section 3. Assessment Details
3.1 Requirements for completion of subject
In order to pass this subject, you must: Obtain a final mark of at least 50% to pass the subject. In addition, the expectation is to obtain at least an average of 50% over all invigilated components (supervised individual assessment) within a subject to pass the subject overall. Any student who does not achieve a pass in the invigilated components may, in exceptional circumstances, be reviewed by the School Assessment Committee.
Students who have completed less than 100% of the assessment will be subject to review by the School Assessment Committee which could result in an overall fail.
It is important to be aware that assessment “is always subject to final ratification following the examination period and that no single result represents a final grade in a subject” (Learning, Teaching and Assessment Policy 5.21.).
3.2 Feedback on student learning
Students can expect to have feedback no later than 21 days after the due date of the submitted assessment item. Both the literature critique (20%) and case study assignment (30%) are graded using rubrics that will be returned via the LearnJCU grade centre. Here you will not only get your grade but feedback on the assessment item. The report including embedded feedback will be returned to assist with preparing future reports.
3.3 Assessment Tasks
ASSESSMENT TASK 1: Literature Review/Critique (20%)
Aligned course & subject learning outcomes ⦁ CLO1: Explain the fundamentals of OM and the seamless integration between logistics, operations, and the customer;
⦁ SLO2: Apply critical thinking to address issues in business
⦁ SLO3: Convey information clearly and fluently, in high quality written form appropriate for their audiences
Group or individual Individual
Weighting / Length 20%: 1000 words (+/- 10%)
Excluding the Cover Page, Table of Contents, Executive Summary, and Reference List
Due date 20/04/2017 by1700hrs
In conjunction with your lecturer, select a journal article from the Online and Electronic Resources in section 2.5. Your article should be a recently published paper within the last five years (2011onwards). You are required to critique the article you have selected and note its relevance and appropriateness to the subject content of BX2062 operations management. A suggested pro-forma for the body of the assignment would be:
JCU Cover Page
Executive Summary (max 250 words)
Table of Contents
Introduction
Literature Review and Critiques:
⦁ Main Purpose of the Article
⦁ Key Question/s of the Article
⦁ Most Important Information (Secondary and Primary Data) of the Article
⦁ Motivation for the research, unique analytical methods if any, major contribution to extent literature, managerial implications etc.
⦁ Research methods including sampling, measurements and statistical analysis
⦁ Main Inferences of the Article
⦁ Key Concept (s) of the Article
- Theoretical Background and arguments leading to key hypotheses.
⦁ Main Assumption (s) of the Article
- Limitations of the research related to theory, research methods - e.g. sampling, questionnaire, measurement etc. and practical implications.
⦁ Implications
Conclusion
Recommendation
References
Suggested sites that you may wish to visit for information on writing a literature/journal critique include:
⦁ Academic Skills. ANU: https://academicskills.anu.edu.au/node/492
⦁ Writing a Critique. QUT: http://www.citewrite.qut.edu.au/write/critique.jsp
⦁ Critiquing a Journal article: http://learning.londonmet.ac.uk/TLTC/connorj/WritingGroups/Writing/Critiquing%20a%20Journal%20Article%20or%20Book.pdf
⦁ http://www.monash.edu.au/lls/llonline/writing/general/lit-reviews/7.xml
ASSESSMENT TASK 1: CRITERIA SHEET
Refer marking rubric
ASSESSMENT TASK 2: Group Based Assignment: Passengers’ Operation at Changi Airport (30%)
Aligned course & subject learning outcomes ⦁ CLO1: Explain the fundamentals of OM and the seamless integration between logistics, operations, and the customer;
⦁ CLO2: Evaluate supply and demand parameters for maximum utilisation of resources and minimisation of waste
⦁ CLO3: Validate the linkages between JIT, Six Sigma, Lean Operating Systems and QA in OM
⦁ SLO2 Apply critical thinking to address issues in business
⦁ SLO3 Convey information clearly and fluently, in high quality written form appropriate for their audiences
Group or individual Group (not more than 4)
Weighting / Length 30% 3500 words (+/- 10%)
Excluding the Cover Page, Table of Contents, Executive Summary, and Reference List
Matching Less or equal to 20%
Due date 25/05/2017 by 1700hrs
Your case study assignment is to: ‘compare and contrast’ Singapore Changi Airport (Passengers) Operations within a framework of the theories and concepts studied in BX2062 Operations Management.
http://styledotasia.com/free-things-you-can-do-at-singapores-changi-airport/
A suggested pro-forma for the body of the assignment would be:
JCU Cover Page
Executive Summary (max 250 words)
Table of Contents
Introduction
I. Background to Changi
⦁ Provide an overview of the airport with a focus on Changi as a gateway to Singapore and a regional air hub into Asia, Australia, the USA and Europe
II. History of Changi
⦁ Why Changi is selected as the location for the airport and where it is?
III. A typical international airport operation
⦁ Describe the value chain for passengers’ operation at Changi airport (Terminal 1, 2, 3 and possible Terminal 4).
⦁ Identify and describe key milestones of passengers’ transformation through Changi airport for both inbound and outbound passengers.
⦁ List enhancements to Changi airport’s core business of moving passengers and their value adding to customers.
⦁ Identify the supply chain for passengers’ operation at Changi airport.
IV. Sustainability and air travel/airports
⦁ Identify and describe economic, environmental and social sustainability aspects of Changi airport.
V. The Future of Changi airport
⦁ Terminal 5
⦁ Forecasting and demand planning
Conclusion and Recommendations
References
Some suggested sites that may add value to your Changi assignment research are:
⦁ http://www.changiairport.com/
⦁ http://www.singapore-airport.net/
https://www.google.com.au/search?q=singapore+airport⦁ &⦁ tbm=isch⦁ &⦁ tbo=u⦁ &⦁ source=univ⦁ &⦁ sa=X⦁ &⦁ ei=s-abUqaOG4iAiQfFxYCQCA⦁ &⦁ ved=0CJ0BELAE⦁ &⦁ biw=1920⦁ &⦁ bih=964
⦁ http://www.perthnow.com.au/travel/travel-advice/singapore-airport-to-add-fourth-terminal/story-fnjjv798-1226772064749
⦁ http://www.economist.com/blogs/gulliver/2013/10/singapore-s-airport
⦁ http://styledotasia.com/free-things-you-can-do-at-singapores-changi-airport/
⦁ http://www.flightstats.com/go/AirportTerminalMaps/airportTerminalMaps.do?airportCode=SIN
⦁ http://www.supplychainleaders.com/air_cargo/singapore-airport-civil-aviation-authority-of-singapore-caas/693/
⦁ http://www.changiairport.com/our-business/about-changi-airport/facts-statistics
Overview of Changi Airport
Changi is a good example of a 365-day a year operation that showcases the content of BX2062 Operations Management. Serving around 100 international airlines flying to some 250 cities in 60 countries and territories worldwide, Changi Airport handles about 6,500 flights every week and over 50 million passengers a year with indicative stats for 2013 noted in Table 1.1:
Table 1.1: Stats for Changi Airport
SIZE ⦁ Total size of Changi Airport: 1,300 hectares (1,800 football fields)
Number of runways: 2
Length of each runway: 4km
SIZE PER TERMINAL (sq/mtr) ⦁ Terminal 1 – 280,020
Terminal 2 – 358,000
Terminal 3 – 380,000
YEAR OF TERMINAL OPENING ⦁ Terminal 1 – 1981
Terminal 2 – 1990
Terminal 3 – 2008
⦁ Terminal 4 – 2017
⦁ Terminal 5 – established 2020
MOVEMENTS ⦁ Annual air transport movements in 2012: 324,722
Daily average air transport movements in 2012: 889.65
AIRCRAFT STANDS ⦁ Number of aircraft stands served by an aerobridge: 92
Number of remote stands: 37
DESTINATIONS & AIRLINES ⦁ Number of airlines: 106
Number of destinations served: 250 cities (60 countries)
TOP 10 CITIES ⦁ Jakarta, Hong Kong, Bangkok, Kuala Lumpur, Manila, Tokyo
London, Bali, Sydney, Ho Chi Minh City
PASSENGER NUMBERS ⦁ Average number of passengers arriving & departing per day: 136,738
⦁ Number of passengers arriving and departing in 2012: 51.2 million
⦁ Busiest day ever recorded (passenger numbers): 22 December 2012 with 180,400 passengers
⦁ Busiest month ever recorded (passenger numbers): December 2012 with 4.92 million passengers
⦁ Busiest year ever recorded (passenger numbers): 2012 with 51.2 million passengers
⦁ Percentage of transfer passengers in 2012: 30%
⦁ Percentage of premium passengers in 2012: 10%
EMPLOYMENT ⦁ Number of Changi Airport Group employees: 1,400
⦁ Total number of staff working at Changi Airport: 32,000
http://www.changiairport.com/our-business/about-changi-airport/facts-statistics
ASSESSMENT TASK 2: CRITERIA SHEET
Refer marking rubric
ASSESSMENT TASK 3: Final Exam (50%)
The final exam will consist of theory and application work covered during the semester for BX2062. The exam will be undertaken during the University/campus examination period.
Aligned course & subject learning outcomes ⦁ CLO5: Validate the linkages between JIT, Six Sigma, Lean Operating Systems and QA in OM
⦁ KLO1: Demonstrate essential knowledge necessary for a career in business related professions
⦁ SLO3: Convey information clearly and fluently, in high quality written form appropriate for their audiences
⦁ ALO1 Apply technical skills, including numeracy, necessary for professional practice in business
Weighting / Length 50%
Date In examination period
Duration 2 hours, closed book examination
see Special Consideration, Supplementary, Deferred and Special Examinations Requirements
ASSESSMENT TASK 3: EXAMINATION DESCRIPTION
You will be required to complete a two-hour end of teaching period exam during the University’s exam period. The University will determine the date and time of the final exam and will provide exam timetables towards the end of the teaching period.
ASSESSMENT TASK 3: EXAMINATION CRITERIA
Students are expected to obtain at least an average of 50% for the examination which is the only invigilated components (supervised individual assessment) in the subject. In order to pass this subject overall, you must obtain a final mark of at least 50% to pass the subject. Any student who does not achieve a pass in the invigilated components may, in exceptional circumstances, be reviewed by the School Assessment Committee.
The style of questions will test your knowledge of operations management to demonstrate knowledge, application and integration of the concepts within a ‘real world’ context. The details for the examination format will be advised on week 8.
Section 4. Other Information about Assessment and Student Support
4.1 Submission and return of assessment
⦁ The ability to adhere to deadlines is a highly desirable attribute that employers seek in our graduates. Right from the beginning, new students should acquire the habit of meeting deadlines for their work, by organising their study time appropriately. The following points apply to the submission of assessment
⦁ Extensions will be granted in cases of illness or personal issues (medical certificate/counsellor’s statement required). It is at the discretion of the subject co-ordinator/lecturer that extensions will be granted for inescapable, unexpected, documented work commitments (provide documentation). You should contact your lecturer before the due date if you are likely to require an extension.
⦁ Where no prior extension has been approved, late submissions will incur a penalty of 5% per day or part thereof. Weekends are treated as a single full day because university buildings are not usually accessible of over the weekend to allow for submission. Assessment tasks will generally not be graded after 14 days past the due date.
⦁ The ‘Literature Review/Critique’ and Group Based Assignment are to be submitted by softcopies only via JCU BB under Assessment.
⦁ The assessment will be returned with feedback using the marking Rubric Report (refer to page 19 and 20) within two to three weeks after the datelines of submission.
4.2 Plagiarism and referencing
Plagiarism occurs when writers claim ownership of written words or ideas that are not their own. Plagiarism is a form of cheating and any instances of plagiarism will be dealt with promptly according to University procedures. Please see the JCU Student Academic Misconduct Requirements Policy
Referencing is a systematic way of acknowledging the sources that you have used. Students should check out the very helpful online resources relating to academic writing, referencing and avoiding plagiarism at:
⦁ Writing and Maths Skills Online http://www-public.jcu.edu.au/learningskills/resources/wsonline/index.htm
(In particular, the booklet Summarising, Paraphrasing & Avoiding Plagiarism is a very useful guide).
⦁ The Referencing Libguide
⦁ What is Plagiarism? http://www.jcu.edu.au/student/assessmentexams/JCU_090850.html
4.3 Important advice relating to examinations
If you experience difficulties or serious circumstances before or up to the day of your exam, which you believe may affect your ability to sit the exam successfully or perform at your best, you can apply for special consideration in the marking of your exam. Please see the JCU Special Consideration, Supplementary, Deferred and Special Examinations Requirements
If you are unable to attend an exam at the scheduled time due to extenuating circumstances/circumstances beyond your control, you may apply for a deferred exam. Deferred exams are granted in exceptional circumstances such as severe medical conditions or family or personal trauma. For further information, visit
http://www.jcu.edu.au/student/assessmentexams/JCU_096668.html
4.4 Student support
James Cook University is committed to ensuring people with disabilities, injuries, illnesses or health conditions are able to participate to the fullest possible extent in the educational programs offered by the University and all other aspects of University life. Students with disabilities, injuries, illnesses or health conditions, who require special arrangements or consideration, should contact AccessAbility Services (see table below).
If you want further information regarding: Visit the URL
AccessAbility Services http://www.jcu.edu.au/disability/index.htm
Accommodation www.jcu.edu.au/accommodation/
Careers and employment www.jcu.edu.au/careers/
Childcare http://www.jcu.edu.au/student/support/JCUPRD1_066650.html
Counselling www.jcu.edu.au/student/counselling/
Enrolment http://www.jcu.edu.au/student/enrolment/index.htm
Feedback and complaints http://www.jcu.edu.au/student/complaints/index.htm
Fees and financial support www.jcu.edu.au/student/Loans/studentloans/
Inclusion and engagement http://www.jcu.edu.au/studentequity/
Indigenous student support http://www.jcu.edu.au/austindigenousinfo/support/
Information for current students www.jcu.edu.au/student/
International student support http://www.jcu.edu.au/international/
Learning skills/ Language support http://www-public.jcu.edu.au/learningskills/
Library and computing services http://www-public.jcu.edu.au/libcomp/index.htm
Librarians – College http://www-public.jcu.edu.au/libcomp/library/contacts/liaison/index.htm
Responsibilities and rights http://www.jcu.edu.au/student/responsibilities/index.htm
Review of Assessment and Student Access to Scripts and Materials Policy http://www.jcu.edu.au/policy/allitoz/JCUDEV_005333.html
Special Consideration, Supplementary, Deferred and Special Examinations Requirements http://www.jcu.edu.au/policy/allitoz/JCUDEV_005344.html
Student Academic Misconduct Requirements http://www.jcu.edu.au/policy/allitoz/JCUDEV_005375.html
Student Policies http://www.jcu.edu.au/policy/student/
Student Association http://www.jcu.edu.au/studentassoc/
Students enrolled at JCUS, JCUB or BJUT should access support services provided on their campus.
Section 5. Subject Calendar
Session Topic Readings Related Assessment Suggested Self-Exercised
1
17/03/17 Session 1:
Introduction to BX2062, the subject outline and related assessment
Subject Introduction
Goods services and Operations
Value Chains Ch 1
Ch 2 Literature Critique; Assignment, final exam
⦁ Problems and activities No 6 & 7
⦁ Zappos case study p. 21
⦁ Discussions questions 1 & 5
⦁ Problems and activities 9 & 14
Bookmaster case study p. 45
2
24/03/17 Session 2:
Measuring performance in operations
Operations strategy Ch 3
Ch 4 Literature Critique; Assignment, final exam ⦁ Discuss an example of an operations management issue from the local/ state/national/media
⦁ Sustainable lawn care case study pp. 88-89
3
31/03/17 Session 3:
Technology and operations management
Good and service design Ch 5
Ch 6 Literature Critique; Assignment, final exam ⦁ Discussion question 1 on p. 103
⦁ Problems and activities Q1, 2 & 6 p. 104
⦁ Tom’s auto service case study pp. 130-132
4
07/04/17 Session 4:
Process selection design and analysis Ch 7 Literature Critique; Assignment, final exam ⦁ Review a range of articles from the literature review/critique process
⦁ Problems and activities Q4 & 8 p.155
5
21/04/17 Session 5:
Facility and work design
Capacity management Ch 8
Ch 10 Literature Critique; Assignment, final exam
Literature Critique due: 20/04/2017 by1700hrs ⦁ Locate a schematic diagram for a Queensland sugar mill and discuss in groups
⦁ Discussion questions 2 & 3 p. 175
⦁ Case study on orthopaedic Surgeon pp. 222-223
6
28/04/17
Session 6:
Supply chains and logistics
Ch 9 Assignment, final exam
⦁ Introduction only
⦁ Describe the inbound and outbound supply chain for:
⦁ An imported car
⦁ a wooden electrical power pole
⦁ a carton of milk
⦁ Describe the outbound supply chain design for your smart phone – factory to you
7
05/05/17
Session 7:
Forecasting and demand planning
Managing inventories Ch 11
Ch 12 Assignment, final exam ⦁ Beer Game – Bust and Booms Cycle.
Role play exercise in inventory control and Forecast Logistics in supply chains
8
12/05/17 Session 8:
Resource management
Operations scheduling and sequencing Ch 13
Ch 14 Assignment, final exam ⦁ Discussion Q 2 & 3 P. 291
⦁ Case study Greyhound frequent flyer call centre pp. 296-298
⦁ Discussion Q 1 p. 316
⦁ Class discussion and analysis on scheduling classes on campus
9
19/05/17 Session 9:
Quality management
Quality control and SPC
Ch 15
Ch 16
Assignment, final exam ⦁ Discussion questions 1 & 2 p. 340
⦁ Problems and activities 1 & 3 p. 340
⦁ Class discussion on the quality management systems of Coles, Bunnings and Toyota
⦁ Problems and activities 1 p. 359
⦁ Case study on the Casey company p. 360
26/05/17 Session 10:
Lean operating systems
Project Management
Ch 17
Case Study Assignment due: 25/05/2017 by 1700hrs
Final exam
⦁ Discussion questions 1 & 2 p. 375
Section 6. Assessment Criteria Sheets
Rubric Grading Criteria for Literature Critique (20% of BX2062 assessment)
Criteria Unsatisfactory
0-49% Pass
50 – 64% Credit
65 – 74% Distinction
75 – 84% High distinction
85 – 100% Grade
20%
Overview of the Article
Explain the fundamentals of article and the seamless integration between logistics, operations, and the customer
SLO1/ CLO S2; S3
Weight: 3% Produced work which fails to demonstrate a rigorous understanding of knowledge pertaining to OM fundamentals and integration throughout the logistics value chain At a minimum identifies and describes OM fundamentals and the relationship linkages through the value chain to the customer Demonstrates a basic ability to develop and organise content in a logical manner underpinned by basic analysis with outcomes that are evidence supported Exhibits a sound ability to amplify and organise OM content in a logical and concise manner based around critical analysis that is underpinned by unambiguous evidence Explains advanced OM fundamentals in a critical and accurate manner that demonstrates advanced systems thinking applied to an integrated value chain
Literature Review and Critiques
Compare and contrast the journal article and access issues relevant to the study of OM
SLO2/CLO S2; S3
Weight: 10% Demonstrates a lack of critical thinking around the lit review issues and fails to adequately address relevant concepts and topics
Demonstrates basic use of relevant research to understand current business issues applicable to OM Applies critical thinking to identify OM and value chain related business issues pertaining the Lit Critique article Establishes a sound analytical approach to critical thinking with a diagnosis based around the evidence provided Establishes a solid analysis/evaluation of the business issues being scrutinised and dissected
Conclusion and Recommendation
Concise and logical link between the reviewed journal article and OM
SLO S2; S4
Weight: 5% Conclusions provide limited to nil applicability to the journal article and its relevance to OM and business Conclusions provide partial applicability to the journal article and its broader context to the generic themes and study of OM Linkages provide broad relevance to the article and the broader framework operations management and sustainability Conclusions and outcomes are concise and link logically to the article. Relevant concepts are noted and evaluated for their applicability to the study of OM Linkages are noted between the journal article and the broader concept of systems thinking when applied to the article – inbound logistics, operations, outbound logistics
Presentation & Style
Convey information clearly and fluently, in high quality written form appropriate for target audiences
CLO S2; S3
Weight: 2% Presented work demonstrates a lack of literacy and rudimentary writing skills. Does not convey specific meaning to readers
Uses a basic understanding of language that conveys ideas with a number of discrepancies pertaining to grammar and/or referencing Incorporates appropriate language that generally conveys meaning to readers. Writing may include some errors in grammar and/or referencing Employs appropriate language and accepted principles of English and APA citation. Communicates clearly and concisely with minimal errors Presented work is expressed coherently and concisely with zero English and/or referencing errors
Total
/20%
Rubric Grading Criteria for Case Study Assignment (30% of BX2062 assessment)
Criteria Unsatisfactory
0-49% Pass
50 – 64% Credit
65 – 74% Distinction
75 – 84% High distinction
85 – 100% Grade
30%
Background to Changi
Provide an overview of the airport with a focus on Changi as a gateway to Singapore and a regional air hub into Asia, Australia, the USA and Europe
SLO1/ CLO S 2; S3
Weight: 2% Produced work which fails to demonstrate a rigorous understanding of knowledge pertaining to the Changi air freight operation and OM fundamentals including an integrated value chain At a minimum identifies and describes OM fundamentals and the relationship linkages through the value chain to the customer Demonstrates a basic ability to develop and organise content in a logical manner underpinned by basic analysis with outcomes supported by some evidence based analysis Exhibits a sound ability to develop and organise content in a logical and concise manner based around critical analysis that is underpinned by unambiguous evidence Explains advanced OM fundamentals in a critical and accurate manner that demonstrates advanced systems thinking applied to an integrated value chain
History and evolution
Describe the development of the Changi Airport – Passengers’ operation in general
SLO2/CLO S2; S3
Weight: 3% Demonstrates a lack of critical thinking around the issues and fails to adequately address relevant time based concepts
Demonstrates basic use of relevant analysis to understand historical and current business issues Applies critical thinking to identify OM and value chain related business issues that is evidence based Establishes a sound analytical approach to critical thinking with a diagnosis based on the evidence provided around historical and current operations data Demonstrates a solid analysis/evaluation of the business issues being scrutinised and dissected
A typical international airport operation
The value chain of Singapore Changi Airport: Passengers Operations; Identify and describe key milestones of transformation for passengers’ operation through Changi airport; List enhancements to Changi airport’s passengers operations and their value adding to the customer; Identify the supply chain for passengers’ operation of the airport
SLO S1; S4; S5
Weight: 14% Produced work which fails to demonstrate understanding and knowledge pertaining to the Changi passengers’ operation around the theories of an integrated value chain At a minimum identifies and describes Changi passengers’ operation fundamentals and the basic linkages through the value chain Demonstrates a basic ability to develop and organise content in a logical manner underpinned by basic analysis with outcomes that are evidence supported As a minimum describes the linkages to have the reader understand the basis of a typical Changi air freight operation Exhibited a solid systems analysis/evaluation of a typical Changi air freight operation during the season
Sustainability of Air Freight Operations -
Identify and describe, sustainability aspects of Changi
CLO S2; S3
Weight: 3% Presented work that demonstrates a lack of fundamental sustainability knowledge/understanding generally
At a minimum identifies and describes a low level of sustainability and the linkages through the value chain Presented work that demonstrates knowledge of fundamental sustainability principles generally and specific in Changi air freight operation & their markets
Concise assessment that demonstrates enhanced sustainability application in an industrial setting Presented work is expressed coherently and concisely around the intersection of the steel industry and the emerging sustainability & greater innovative solutions demanded from climate change debate and the global economic factors
Conclusion & Future of Changi airport for Air Freight Operations
SLO2/CLO S2; S3
Weight: 5% Failed to identify relevant issues with pertaining to the Changi air freight operation over time. Little original analysis shown Conclusions provide limited applicability to the case study and its broader future based scenario options Applies rudimentary thinking to quantify future integrated OM options and value chain related business issues that is evidence based Conclusions and outcomes are concise and link logically to the Changi air freight operation. Relevant future based concepts are noted and evaluated for their applicability Demonstrates a solid analysis/evaluation of the business/OM challenges confronting Changi Air Freight Operation as it contemplates the next decade of growth
Presentation & Style -
Convey information clearly and fluently, in a quality written format appropriate to target audiences
CLO S2; S3
Weight: 3% Presented work that demonstrates a lack of literacy and rudimentary writing skills. Does not convey specific meaning
Uses a basic understanding of language that conveys ideas with a number of discrepancies pertaining to grammar and/or referencing Incorporates appropriate language that generally conveys meaning to readers. Writing may include some errors in grammar and/or referencing Employs appropriate language and accepted principles of English and APA citation. Communicates clearly and concisely with minimal errors Presented work is expressed coherently and concisely with zero English and/or referencing errors
Total /30%
Section 7. Group Assessment Cover Sheet
GROUP TASK COVER SHEET
Students
Please sign, date and attach cover sheet to front of written assessment task OR
submit as a separate document for non-written assessment task.
A cover sheet is to be completed for each assessment task.
SUBJECT CODE
STUDENT FAMILY NAME Student Given Name JCU Student Number
i.
ii.
iii.
iv.
v.
vi.
ASSESSMENT TITLE
DUE DATE
LECTURER NAME
TUTOR NAME
Student Declaration
⦁ This assignment is our original work and no part has been copied/ reproduced from any other person’s work or from any other source, except where acknowledgement has been made (see Learning, Teaching and Assessment Policy 5.1).
⦁ This work has not been submitted for any other course/subject (see Learning, Teaching and Assessment Policy 5.9).
⦁ This assignment has not been written for us.
⦁ We hold a copy of this assignment and can produce a copy if requested.
⦁ This work may be used for the purposes of moderation and identifying plagiarism.
⦁ We give permission for a copy of this marked assignment to be retained by the College for benchmarking and course review and accreditation purposes.
Learning, Teaching and Assessment Policy 5.1. A student who submits work containing plagiarised material for assessment will be subject to the provisions of the Student Academic Misconduct Requirements.
Note definition of plagiarism and self plagiarism in Learning, Teaching and Assessment Policy:
Plagiarism: reproduction without acknowledgement of another person’s words, work or expressed thoughts from any source. The definition of words, works and thoughts includes such representations as diagrams, drawings, sketches, pictures, objects, text, lecture hand-outs, artistic works and other such expressions of ideas, but hereafter the term ‘work’ is used to embrace all of these. Plagiarism comprises not only direct copying of aspects of another person’s work but also the reproduction, even if slightly rewritten or adapted, of someone else’s ideas. In both cases, someone else’s work is presented as the student’s own. Under the Australian Copyright Act 1968 a copyright owner can take legal action in the courts against a party who has infringed their copyright.
Self Plagiarism: the use of one’s own previously assessed material being resubmitted without acknowledgement or citing of the original.
Student signature(s)
i.………………………………………… Submission date ……../……../ 2015 iv……………………… Submission date ……../……../ 2015
ii………………………………………… Submission date ……../……../ 2015 v ……………………… Submission date ……../……../ 2015
iii………………………………………… Submission date ……../……../ 2015 vi……………………… Submission date ……../……../ 2015
Section 7. Individual Assessment Cover Sheet
INDIVIDUAL TASK COVER SHEET
Student
Please sign, date and attach cover sheet to front of written assessment task OR
submit as a separate document for non-written assessment task.
A cover sheet is to be completed for each assessment task.
SUBJECT CODE
STUDENT FAMILY NAME Student Given Name JCU Student Number
ASSESSMENT TITLE
DUE DATE
LECTURER NAME
TUTOR NAME
Student Declaration
⦁ This assignment is my original work and no part has been copied/ reproduced from any other person’s work or from any other source, except where acknowledgement has been made (see Learning, Teaching and Assessment Policy 5.1).
⦁ This work has not been submitted for any other course/subject (see Learning, Teaching and Assessment Policy 5.9).
⦁ This assignment has not been written for me.
⦁ I hold a copy of this assignment and can produce a copy if requested.
⦁ This work may be used for the purposes of moderation and identifying plagiarism.
⦁ I give permission for a copy of this marked assignment to be retained by the College for benchmarking and course review and accreditation purposes.
Learning, Teaching and Assessment Policy 5.1. A student who submits work containing plagiarised material for assessment will be subject to the provisions of the Student Academic Misconduct Requirements.
Note definition of plagiarism and self plagiarism in Learning, Teaching and Assessment Policy:
Plagiarism: reproduction without acknowledgement of another person’s words, work or expressed thoughts from any source. The definition of words, works and thoughts includes such representations as diagrams, drawings, sketches, pictures, objects, text, lecture hand-outs, artistic works and other such expressions of ideas, but hereafter the term ‘work’ is used to embrace all of these. Plagiarism comprises not only direct copying of aspects of another person’s work but also the reproduction, even if slightly rewritten or adapted, of someone else’s ideas. In both cases, someone else’s work is presented as the student’s own. Under the Australian Copyright Act 1968 a copyright owner can take legal action in the courts against a party who has infringed their copyright.
Self Plagiarism: the use of one’s own previously assessed material being resubmitted without acknowledgement or citing of the original.
Student Signature
…………………………………………………… Submission date ……../……../ 2015