Values Audit The following values are what I personally hold in high regard, and have assisted me to do well in my undergraduate degree: • Respect: ‘value every contribution, opinion and voice’. Strong and trusted relationships are built upon respect. • Integrity: ‘always do what is right’. Honouring my word, and behave ethically and honestly. Accountability: ‘be responsible and own my actions’. Admitting I make mistakes, and to embrace all forms of criticism. • Excellence: ‘be your best.’ Never cut corners. Challenge my own thinking, and look for creative and innovative ways to approach certain tasks. • Leadership: ‘take charge and be the example’. Leaders are role models. Consideration of values is crucial to career management because it guides my attitudes and actions toward a particular situation. According to Añaña and Nique (2010), personal values are essential in making career decisions, as it can assist an individual decide whether something is fit for them or not. Holding personal values will enableme to identify and work for potential employers who share my views. Kapanidis and Shaw (2013), hold a similar sentiment to that of Añaña and Nique. They state that students who have personal values are more likely to make informed decisions with respect totheir careers. Simply put, ‘individuals will only pursue a career that are harmonious with their value systems’ (Vigoda-Gadot & Grimland 2008, p. 334), and I intend to do the same. The field of work I intend to pursue are in the areas of Auditing, Financial Risk Management and Compliance. During my degree, I have acquired numerous hard skills that can be utilised in my field of work. •Construction and management of investment portfolios: with this I will be able to assist potential clients to manage their investment, and grow their wealth. •Preparation, analysis and interpretation of Financial Reports: as a future investment advisor, I must be able to provide future clients with accurate and reliable information based on these reports. •Audit processes: my strong attention to detail will aid me in ensuring companies adhere to Accounting standards. •Personal Financial Planning: I intend to use this knowledge to advise others how they can increase their wealth optimally, and legally. •Risk planningand mitigation: an understanding of risk and compliance will help me ensure prospective clients minimise their risks, and are regulatory compliant. Capability Audit Lee (2000, p. 5) states that ‘individuals who have good communication skills is seen by employers as an indicator of potential success’. Experiences, such as working with, and alongside senior managers of the ANZ bank, preaching at different churches within our movement, and doing presentations of all types, have enabled me to communicate effectively, and professionally. When I was working at ANZ, I had regular meetings with all levels of management, and thus possessing this skill was paramount. Similarly, as a minister of religion, I must ensure I do not just merely engage my audience, but toalso connect with them! My last role with ANZ was a Risk Manager of the bank’s consumer mortgages division. In this capacity, I was responsible for managing a team of 15 risk officers, as well as attending to administrative duties within my department. Strategic planning and execution, strong time management, and prioritising tasks as they arose were critical in ensuring my department operated effectively and efficiently, particularly when upper management made unexpected work requests. Furthermore, balancing university, social and church life, demands good organisational and administrative skills. Fortunately, I am a planner and according to Reitman and Williams (2006), people who plan and are well organised are more productive and efficient with their joband what they do. Throughout my undergraduate degree and past employment, the ability to work as part of a team has been a standard requirement. Victoria University runs a stream of units called Professional Development, wherein students must work collaboratively and cohesively to solve business problems, propose business concepts, and engage in other team work-related tasks. At ANZ, my team was responsible for mitigating risk in the bank’s consumer mortgages division. The success of my team in both the learning and professional environment can be attributed to the excellent teamwork each person demonstrated. Teams can function effectively and be more successful, when members’ goals and objectives are aligned, and have an attitude of “your success is my success” (Klimoskoi andAmos). I am a current member of the Customer Service Institute of Australia (CSIA), and completed a Certificate IV in Customer Contact under their supervision. I have a wealth of experience in this area, having worked as a Customer Solutions Representative, and Disputes Resolution Officer with Vodafone and ANZ respectively. In these roles, I dealt with customers who had unresolved complex issues, or experienced terrible service. Building rapport, showing empathy, displaying a “can-do” attitude, and demonstrating a genuine interest in their concern(s) are some of the customer service skills I have developed. According to Bunn (2014), these are the pillars needed for customers to have a memorable experience. Examples to prove my ability tomanage projects are as follows: I managed the development of a Quality Management Framework for ANZ’s onshore contact centres. This was a quality control criterion to assist team leaders when providing consultants with coaching and training. Then General Manager of ANZ’s contact centre, Pam Rebecca tasked my department to develop and implement a quality framework that incorporated both risk and compliance, and the customer experience. Another project I managed was with Concept Logistics, Schweppes’ offsitedistribution centre. I was contracted to rearrange their inventory (3500 pallets), and enhance their inventory system to allow for greater scrutiny and tracking of incoming and outgoing stock. Personal Brandi :Graduate ‘Elevator Pitch’ Job: Risk and Compliance Manager–XYZ Limited Hi, my name isRaj Kumar Tamangand I am a recent Business graduate, with a wealth of experience in risk and compliance, risk management, and customer-oriented service. I am looking for opportunities in Melbourne’s CBD area amongst finance and insurance companies. My strong academic results, coupled with my extensive professional and volunteer work experience, make me a strong and preferred candidate to join your team. As a former Risk Manager with the ANZ bank’s consumer mortgages division, I have an innate understanding of the importance of minimising risk, for both the company and its customers. During my tenure, I managed a team of 15 risk officers, and developed and implemented a Quality Management Framework for ANZ Contact Centres to use on shore. The framework enabled each business department to ensure their teams were compliant with bank policies, and the law. Given its success, it was rolled-out abroad. My personal values, respect, integrity, accountability, excellence,and leadership have been the pillars of all my achievements. The skills I have acquired in my degree, such as financial planning, auditing, investment management, risk planning and mitigation, are essential in delivering business outcomes and client needs. My ‘cando’ attitude, ability to communicate effectively, excellent organisational and administrative skills, and ability to work as part of a team, is the recipe for continued success and growth. I hope my interests and experience have been intriguing enough to meet with you, as I am confident I could add value to you and your customers. I am ready! References: Da Silva Añaña, E., & Meucci Nique, W. (2010). Personal values in relation to graduate career choices.International Journal of Public SectorManagement,23(2), 158-168. Vigoda-Gadot, E., & Grimland, S. (2008). Values and career choice at the beginning of the MBA educational process.Career Development International,13(4), 333-345. Reitman, A., & Williams, C. (2006).Career moves: take chargeof your training career now!. American Society for Training and Development. Klimoski,R., &Amos,B. (2012).Practicing Evidence-Based Education in Leadership Development. Academy of Management Learning and Education, 11, 685-702. Bunn,H. (2014).Customer Experience: It’s not that easy: Customer experience program for B2B companies.Ronin Corporation.