BSNS 5350 BUSINESS PROCESS MANAGEMENT ASSESSMENT TWO - SEMESTER 1, 2017 This is a project based assessment. It allows students to learn about an existing NZ business, examine their business processes, conduct reaserch and report findings and recommendations. This assessment relates to Learning outcomes: 4,5 and 6. AIM The aim is twofold: (1) to demonstrate understanding of NZ legislation, capacity planning and aggregate scheduling methods and systems applicable to sustainability and waste management in an operations environment and (2) to apply these key concepts to an organisation that was investigated in Assignment 1. ISSUE DATE: Week 7 DUE DATE: Week 13 30 percent of final grade. Out of 100 marks as follows: Content & Ideas = 90 marks, Writing & Presentation = 10 marks Project brief You are required to: Choose one organisation investigated in assignment 1 to answer the questions; work collaboratively within your team and conduct research and provide support for your responses to the following tasks: Task One – NZ Legisaltion Identify 3 areas in the operations area where the Health and Safety at Work Act, Consumer Guarantees Act for Goods / Services and Privacy Act respectively, are applied and monitored for positive impact on customer and employee satisfaction? (Total 10 marks) Task Two: Capacity Planning Research data for the following questions: Calculate utilisation and efficiency rates for your chosen organisation– See appendix One for data. (10marks) Identify and discuss potential areas where bottlenecks/constraints may be present and limit the operations. (10 marks) Suggest 3 recommendations to manage the bottleneck(s) or remove the constraint(s) to improve the process(es). Support your answer with theory. (10marks) Total 30marks Task Three: Aggregate Scheduling Define and explain strategies (level, chase and mixed) commonly used in aggregate planning. Suggest which one of these strategies would be appropriate for your organisation. Clealry justify your choice. (10 marks) Explain in detail the 5 steps in the graphical method. ( 5 marks) Discuss how the graphical method can support aggregate planning at your chosen organisation. Include the following: Make sure to compare the differences between constant workforce, use of overtime, use of subcontractors within a constant workforce and hiring and firing. Explain when each option would be used in your organisation. What is the significance of a comparison of the plans? (15 marks) (Total 30 marks) Task Four: Sustainability and Waste management Research general literature about the relevance of sustainability and waste management to the operations discipline. Look in paricular for local and international trends such as the best practices and industry benchmarks. You can use textbooks, journal articles and industry publications (10marks) Also identify the waste management practices and efforts of your chosen organisation and report on whether these practices are at an acceptable level based on the findings of your research in a). (10 marks) Give examples of these and support your answer. (Total 20 marks) Report Format Use business report format. Your section headings should include: Executive summary Introduction NZ Legislation Task 1 Capacity Task 2 Aggregate Planning Task 3 Sustainability and Waste Management Task 4 Conclusion Determination of Individual Grades A proportion of the marks you earn in this course are gained from your participation in a team project that delivers several outputs. Your participation mark is termed the Individual Team Contribution Mark (ITCM). This section explains how your ITCM is calculated. As you will know from past team assignment experience, you can expect each team member to contribute a different amount of effort to the team's output depending on their ambition, capability, and commitment. Accordingly, the Peer Feedback Worksheet (PFW) enables you to rate the contribution of each of your team members relative to their contribution to the team's performance. The tutor uses a Peer Feedback Worksheet (Response Analyser) spreadsheet to calculate an Individual Team Contribution Mark for each student based on a combination of: 1) The overall mark your team earns from its team project outputs, the Team Result 2) The percentage average peer rating you receive for your personal contribution to the team’s efforts and outcomes. If your team members collectively rate your contribution highly, you could achieve 100 per cent for your ITCM. In contrast, if you free-load or hinder the team's achievement, then you may achieve a zero mark for your team contribution mark. You will be sent a link to the Peer Feedback Worksheet on the date that the report is due. Peer assessment for all team members is mandatory and you will have one week to complete. MARKING SCHEDULE ASSIGNMENT TWO Task One Identify 3 areas within the organisations core operations where the HSW Act, Consumer Guarantees Act for Goods / Services and Privacy Act respectively, are applied and monitored for positive impact on customer and employee satisfaction? (Total 10 marks) 2marks per Act (or max 6 marks) 1.5 mark per explanation ( or max 4marks) Task Two Research data for the following questions: Determine – Utilisation and Effiiciency rates for your chosen organisation – See appendix One for data. Calculations a,b and c 5 marks (d) 5 marks Identify and discuss potential areas where bottlenecks/constraints may be occur and limit the operations. Identification of constraints at least 3 3 marks Discussion 7 marks Suggest 3 recommendations to manage the bottleneck(s) or remove the constraint(s) to improve the process(es). Support your answer with theory. 3 recommendations 3 marks discussion 7 marks Total 30marks 10marks 10 marks 10 marks TaskThree Define and explain strategies (level, chase and mixed) commonly used in aggregate planning. Suggest which one of these strategies would be appropriate for your organisation. Clealry justify your choice. Definitions and explanations 5 marks One suggested stratgey 5 marks Explain in detail the 5 steps in the graphical method. Discuss how the graphical method can support aggregate planning at your chosen organisation. Include the following: Make sure to compare the differences between constant workforce, use of overtime, use of subcontractors within a constant workforce and hiring and firing. 5marks Explain when each opiton is appropriate to use at your organisation. 5marks What is the significance of a comparison of the plans? 5marks (Total 30 marks) 10 marks 5 marks 15 marks Task Four Research sustainability and waste management in general literature and their relevance to the Operations discipline. Include areas such as : What are the trends, locally and internationally? What are the best practices and industry benchmarks, etc.? You can use textbooks, journal articles and industry publications Local and international Trends 5 marks Best practices ad benchmarks 5 marks For your organisation identify their waste management practices and efforts. Practices and efforts 9 (e.g. campaigns, supply chain relationships) 5 marks Report on whether these practices are at an acceptable level based on the findings of your research in a). 5marks Give examples of these and support your answer. (Total 20 marks) 10 marks 10 marks STUDENT GUIDE TO THE ASSIGNMENT Guidance on length: 2,000 - 2500 words. The focus is on quality over quantity. 12 pt font with 1 ½ line spacing. Recommended font - Arial or Times New Roman. THIS ASSIGNMENT MUST BE TYPED. Un-typed assignments will not be marked. Late assignments Late assignments will not be marked. Refer to Unitec’s SAC regulations for late assignments or impaired performance found in your Course Handbook. Please Note: Students are expected to hand in original work only. Sections that are copied from the text, or other references, are not acceptable. Students must present their own ideas in their own words when providing an acceptable assignment. Assignments containing clear evidence of plagiarism will be referred to the Programme Leader for possible disciplinary action and then returned to the student without being graded. Remember to keep back-up copies of all your work at all stages, and be careful that other students do not acquire or interfere with your work. The assignment should be handed to the class lecturer or assignment box (as directed by lecturer) on the due day at the beginning of class. No responsibility will be taken by UNITEC staff for misplaced or lost assignments. A copy of the cover sheet for the assignment must be completed and attached to the assignment. This is available on the Moodle site for this course. This is an important requirement. To satisfactorily complete the assignment students are expected to refer to (and cite in their answers) the course text, other management texts and journal materials. All students have access to reference material through the Unitec library. Note: The style of acknowledgment used in the Unitec Business faculty is the APA referencing style. This style has a particular format for listing references used and for citing the authors of ideas or quoting authors within assessments. Reference lists should contain texts, journals and web sites. This list must comply with APA format requirements. That is: ordered alphabetically based on family names of authors and with all required information. Refer to the Unitec Library page, or the external links provided in Moodle, for the essential requirements of APA. Useful resources: Emerson, L. (2012). Writing Guidelines for Business Students (5th ed.). Cengage Learning. Manalo, E., Wong-Toi, G., & Bartlett-Trafford, J. (2009). The Business of Writing – Written Communication for Business Students (3rd ED). North Shore, Pearson. Make sure you keep a copy of the web address and other details needed for correct referencing. Turnitin.com Turnitin is a software package that identifies plagiarised content in assignments. Lecturers will require students to submit their assignments through Turnitin.com. A user manual for students is available for downloading at: http://turnitin.com/static/training.html. If you wish to learn more about Turnitin.com. Assignments that are not submitted to Turnitin.com will not be graded.