SIT775 IT Services in Organisations Assignment 2 Planning Report (1500-2000 words) Due Date: 19th May, Week 10. Individual Assignment Assignment Contribution 20%. In this assignment you will be focusing on the following Unit Learning Outcomes: • ULO3, ULO4, ULO5, ULO6. These will contribute to three of your Deakin Graduate Learning outcomes in the form of: GLO3 (Digital Literacy), GLO4 (Critical thinking) and GLO5 (Problem Solving). Case Details Your company Deorham corporation has previously hired a consultancy firm to advise on security matters. Deorham corporation is small software house (30 staff), they develop specialist suite software for auctions (software modules for antiques, cars, cattle, flower meat and fish auctions). The software is PC and MAC based and they have developed apps for Apple / Android phones and Tablets. They developed the software /apps in house in Melbourne and also outsource development overseas. They data that they hold include customer data, financial data e.g. sales, maintenance upgrade contracts, staff payroll information, software production costs, outsourcing details, etc. One of the key questions that Deorham asked in the earlier review was: • Deorham would like the organisation to lower their operating costs and one of the considerations is a outsourcing strategy for their organisation they would like you to discuss the security issues of outsourcing security Based on the advice given, the board of Deorham have decided that they would like to outsource their security activities. They have hired your consultancy to provide advice about aspects of security outsourcing and seek your opinions on some key issues. They are looking at outsourcing at a number of levels with Thor Cloud Services, in particular: - Storage of all Deorham operation data in a real time environment within the Thor Cloud Service (outsourcing from an operational viewpoint); - Development of a disaster cloud data system that will contain all of Deorham cloud data (operational and historical) so in the unlikely event of a disaster all of Deorham data can be obtained (outsourcing from an strategic viewpoint). They want you to develop a high level service level agreement between Deorham Corporation and Thor Cloud Services. Aspects of the service level agreement could include: a) Definition and expectations of quality and service, e.g. how long to response to queries; b) Auditor requirements e.g. how to get access to data and prove who has viewed data; c) How to ensure key functionality works, e.g. testing the data disaster system. d) Compliance with legislation requirements, e.g. Australian privacy act. Conduct through research regarding service level agreements (SLA) using a variety of sources and use quality sources. Make and state assumptions as required. The structure of the report of 1500 – 2000 words could be broken down in the following sample way: • Introduction to SLA (250 words); • Development of SLA (1500 words); • Conclusion (250 words); • References that you have used (not part of the word count). You should write the report in a professional style, selecting appropriate fonts and styles. What do I do now? • Start collecting and researching information; • Think creatively! • Develop the report. • Make sure you look at the rubric and the unit learning outcomes to make sure you understand what you are being assessed (and marked on!). • Read through your work for any mistakes. When is it due and other important information? • Your assignment must be submitted by 5pm, Friday 19th, May. • No extensions will be considered for this assignment unless a written request (email is fine) is submitted and negotiated with Prof Matthew Warren prior to the submission date. • Assignments submitted late without an extension being granted will not be marked. • The assignment is to be submitted to the dropbox on Cloud Deakin. Printed copies of assignments are not required; • Your assignment result and feedback will be returned to you within 15 working days. Referencing/Plagiarism and Collusion Any work that you submit for assessment must be your own work. Please note that this unit has systems in place to detect plagiarism and all submissions are submitted to this system. Submitting written work, in whole or in part, that is copied or paraphrased from other authors (including students), without correct acknowledgement, is considered one of the most serious academic offences. This practice is equivalent to cheating in examinations and it may lead to expulsion from the University. For further information, you should refer to Regulation 4.1(1), Part 2—Academic Misconduct, via The Guide http://theguide.deakin.edu.au (retrieved 3 March 2014). Please note that these regulations are not intended to discourage group work and exchange of views and information with other students and staff. Such interaction is most desirable, provided that you ultimately write your own answers and acknowledge any quoted sources. We see responsible attitudes to plagiarism as part of general good ethical practice.