Diploma in Health Services Management (Level 7)
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DHSM 201: Managing Enterprise in the Health Care Sector Term 2 2017 Assignment 1 Level 7 Credits 15 Assessment 1 Total Marks / Weighting 60 marks (60%) Week Due Week 8 Submission Due Date 18th June 2017 Instructions: 1. Ensure your Name, Student ID, Lecturer’s Name and Date is entered on this page. 2. Read the instructions carefully. 3. This is an individual assignment. 4. Your submission should be in the question-answer format. 5. You are not allowed to present or hand in the same or similar assignment of another individual. This will be regarded as cheating and will be marked zero. 6. Please use the following formatting guidelines for submitting the completed assignment: Font Size : 11 Font Type : Times New Roman, Arial Line space : 1.5 Headings size : 14, 16
7. You must complete each task on your own and you are encouraged to conduct your own research based on class exercises, hand-outs, notes and external sources as a support tool. 8. If you are unsure of any task stated in the assignment, consult your tutor to seek clarification. 9. Anything that is not your own work must be acknowledged through referencing. Plagiarism would be dealt with zero tolerance and you would fail the assessment. 10. “APA” 6th Edition referencing and citation are compulsory. 11. A soft copy of assignment must be submitted on Turnitin by the due date and a hard copy must be submitted to the lecturer on date advised by lecturer. 12. Be advised that any similarity rate 25% or above will result in zero marks as stipulated above. 13. Your lecturer/tutor may require that you undertake an oral evaluation if there are any concerns about the originality/authenticity of your work. 14. Late submissions may be accepted with a deduction of 10% for up to 5 days from due date. Student Undertaking: I have read and understood the instructions for the open book assessment.. Student Name Student ID
Student Signature Date
Assessor Name Total Marks / 60
Assessor Signature % Weighting / 60%
Question No. Q1 Q2 Q3a Q3b Q4 Total Total Marks 20 8 10 12 10 60
Allocated
Diploma in Health Services Management (Level 7)
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DHSM 201: Managing Enterprise in the Health Care Sector
Aim: To provide the students with knowledge and skills to effectively manage a health and social care enterprise unit within a given cultural and political environment
Level 7 Credits 15
Learning Outcomes assessed Question Mark Allocation
Percentage Allocation
LO1: Identify and Analyse the importance of the Entrepreneurialism in health and social care
Part A Q1 Part A Q2
20 marks 8 marks
20% 8%
LO4: Identify, Analyse and discuss the factors critical to effective change management in health and social care
Part A Q3a Part A Q3b
10 marks 12 marks
10% 12%
(Soft Skills) Presentation
Part B Q1
10 marks 10%
Total 60 marks 60%
TERM OF REFERENCE Analysis Detailed examination of the elements or structure of something Aotearoa Maori word for New Zealand Identify Establish or indicate who or what (someone or something) is Justify Show or prove to be right or reasonable Elaborate involving many carefully arranged parts or details; detailed and complicated in design and planning Audit Methodical examination and review Review A critical evaluation
Class Contact Hours 80 Lecturer supervised tutorial 10 Independent Learning 60 Total Student Learning Hours 150
Diploma in Health Services Management (Level 7)
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Instructions for Assignment 1:
1. This assignment is an individual assignment. The assignment is divided into two main parts: Part A – Individual Report (50 marks) with word limit of 2500 words (10% over or under this word limit is allowed) and Part B – Presentation (10 marks) This assignment is due in Week 8.
2. You can collect data using following resources: Company website Annual reports Academic literature written on the specific industry sector of your chosen organisation In-house publications from the organisation e.g. newsletters, policies etc Interviews (please make sure you obtain consent prior to interviews)
3. Based on the data collected, provide your analysis of the organisation’s entrepreneurship as change agents for future leadership of change management in the health sector Identifying and analysing the importance of the entrepreneurialism in health and social care and the factors critical to effective change management in health and social care
4. You should also provide in an appendix and reference list.
Report writing Tips 1. This assignment must contain an introduction and summary that outlines the structure of the assignment and the outcome/results of the research.
2. Students are expected to use the tools and techniques taught on the course as well as such readings that will showcase their knowledge and familiarity with the academic literature and course materials.
3. Students are expected to make academic-based assumptions and theories to supplement the information they have to formulate for the research assignment.
4. The assignment must be original. i.e. your own work. Your own views, opinions and ideas are aspects of critical thinking, and these can be supported with relevant academic literature sources.
5. Ensure that any academic sources (websites included) that you use in your report are correctly referenced using the APA (6thed) reference style (in-text citation and reference list). Failure to reference sources indicates that you have plagiarised the work as your own, and this will result in a fail mark for this assessment. If you are ever unsure – then reference it.
6. Please complete the details on the cover page and ensure that this whole set of Assessment document is attached to the front of your assignment.
7. Assignment 1 Part A (i.e. individual work) must be submitted via Turnitin along with the hard copy to your tutor by week 8. Late submission policy applies.
Diploma in Health Services Management (Level 7)
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Part A
Question 1 (Learning Outcome 1) Identify and discuss five of the ten key characteristics of an Entrepreneur and elaborate how each of these characteristics could influence management in health and social care. Support your answers with relevant academic resources such as journal articles and books. (5 characteristics with elaborations X 4 marks each = 20 marks)
Question 2 (Learning Outcome 1) Explain the four types of Entrepreneurs and their typical roles and discuss how each would be effective in change management within a health and social care, (either reactive or proactive). Support your answers with relevant academic resources such as journal articles and books. (Explanation on four typical roles and how each would be effective X 2 marks each = 8 marks)
Question 3a (Learning Outcome 4) From Mckinsey’s 7s model for internal triggers of change and also the seven external triggers of change, identify two key strategies to manage change in the health services with the focus of a current issue/challenge facing healthcare in Aotearoa today. Support your answers with relevant academic resources such as journal articles and books.
(Two strategies to manage change x 5 marks = 10 marks)
Question 3b (Learning Outcome 4) Using the two key strategies from Part A Question 3a, provide a set of actions to be undertaken to ensure effective change management is achieved in health and social care. Support your answers with relevant academic resources such as journal articles and books.
(Identification of actions to manage change in an Aotearoa Health context = 12 marks)
Diploma in Health Services Management (Level 7)
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PART B (10 marks)
You are required to present your assignment findings as per the individual presentation guidelines below.
The individual presentation must be your own work. If copying (plagiarism) from other sources/individuals is identified you will receive zero marks. You presentation should demonstrate evidence of applying concepts/theories learned from a wide range of materials , such as relevant textbooks, academic journals or articles, media reports, annual reports, company’s website and/or reputable online sources.
Your presentation should cover the information highlighted in the table.
Your presentation will take place in Week 8 and will be advised by your lecturer accordingly.
One printed hardcopy of your presentation slides must be handed to your lecturer in Week 7 before the start of your presentation. Printing format: Landscape, 4 slides per page.
The presentation time limit should not exceed 20 minutes. Extra 2-3 minutes may be given for a Question & Answer (Q&A) session.
Your presentation will be judged by TWO assessors. Marks will be combined and divided by two.
You should apply general presentation etiquette (formal attire, body language, delivery, structure).
Diploma in Health Services Management (Level 7)
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FACULTY OF BUSINESS LECTURER’S FEEDBACK / COMMENTS FORM
Term/Year (e.g. T4-2015) Course Code
Course Name
Tutor(s) Name
Assessment (1/2/3)
Feedback / Comments:
STUDENT ACKNOWLEDGEMENT: I/We have read and understood the comments above. ________________________________ ___________________________ Student Signature(s) Date
Student Name:
Student ID:
Diploma in Health Services Management (Level 7)
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DHSM 201: Managing Enterprise in the Health Care Sector Term 2 2017 Assignment 1 MARKING GUIDE – PART A Part A Question 1 (Learning Outcome 1) Identify and discuss five of the ten key characteristics of an Entrepreneur and elaborate how each of these characteristics could influence management in health and social care. Support your answers with relevant academic resources such as journal articles and books. (5 characteristics with justifications X 4 marks each = 20 marks)
Characteristic options for an Entrepreneur are: Internal locus of control: Most entrepreneurs have strong internal locus of control to determine their own fate. Tolerance for ambiguity: Chaos, uncertainty and disorder comes with the territory. Willingness to hire smarter people: Accept personal limitations and seek to balance Consistent drive to create, build or change: Driven by challenge rather than money. Passion: Enthusiastic even obsessive. Optimism: Glass half full. Sense of urgency: Impatience, don’t waste time, miss the boat Perseverance: Not side-tracked or derailed. Resilience: Accept mistakes, learn, and bounce back. Sense of humour about oneself: Being prepared to accept flaws.
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CRITERIA 4 marks 2 marks 1 mark 0 mark Descriptor Student identifies a characteristic and role correctly and elaborates their view with support answers relating to how these would apply in the industry and why they are important.
Formulation of ideas are linked effectively within and across paragraphs.
The written answer is comprehensive and consistent.
Student identifies a characteristic and role correctly and elaborates their view somewhat correctly and elaborates and justifies their view with support answers relating to how these would apply in the industry and why they are important.
Formulation of ideas are somewhat linked within and across paragraphs.
The written answer is somewhat comprehensive and consistent.
Student identifies a characteristic and role poorly. Elaboration of the view is poor, supported with brief answers correctly and has poor elaboration of their view and poor support answers relating to how these would apply in the industry and why they are important.
Poor formulation of ideas are somewhat/poorly linked within and across paragraphs.
The written answer is somewhat comprehensive and consistent.
Answer was not attempted. Poor formulation of ideas are somewhat/poorly linked within and across paragraphs.
The written answer is somewhat comprehensible and consistent.
Notes Paragraphs have minimal development (e.g., one sentence), or some paragraph breaks are not indicated.
Some paragraphs may be out of sequence.
May be a minor glitch in flow that does not interfere with meaning.
Errors in or absence of linking words or inconsistencies in tense across text may interrupt flow.
May be a very short text or no text at all. High plagiarism percentage or clear plagiarism of body of work due to turnitin rate
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Part A Question 2 (Learning Outcome 1)
Explain the four types of Entrepreneurs and their typical roles and how each would be effective in change management (either reactive or proactive). Support your answers with relevant academic resources such as journal articles and books.
(Explanation of four typical roles and how each would be effective X 4 marks each = 8 marks)
Four types of Entrepreneurs: Accelerator: Internal-focused leadership but indirect entrepreneurs, instead focusing on how to get people to be more creative, innovative, stimulate different thinking and behaviour. Miner: Operationally-focused leadership, creating, designing operations to deliver new value propositions. Explorer: Market-focused leadership, developing new markets or products or both. Integrator: Organisation level focus developing an organisation-wide entrepreneurship strategy. They are focused on the external environment and on creating an internal environment and on creating an internal environment for opportunism.
Four roles of Entrepreneurs: Accelerator: Typically need little permission as they run their own unit and have more control Miner: usually need permission and have less personal control because they embark on internal opportunities that cross organisational lines. Explorer: Have to assemble resources and need to enlist the help of senior management. They often have to act like start-up entrepreneurs if they want their goals achieved. Integrator: Embed entrepreneurship as part of their strategy and build the support, through structure and systems necessary to keep the momentum going.
Change management: Reactive: Takes place when an organisation had faced a threat or found an opportunity. Proactive: Takes place when an organisation changes to avoid a future threat or capitalise on an upcoming opportunity.
Diploma in Health Services Management (Level 7)
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CRITERIA 4 marks 2 mark 0 mark Descriptor Student elaborates the strategy with support answers relating to either Reactive or proactive change.
Ideas are linked effectively within and across paragraphs.
The written answer is comprehensive and consistent.
Student elaboration of the strategy is somewhat/poorly supported with answers relating to either Reactive or proactive change.
Ideas are somewhat/poorly linked within and across paragraphs.
The written answer is somewhat comprehensive and consistent.
Answer was not attempted. Poor formulation of ideas are somewhat/poorly linked within and across paragraphs.
The written answer is somewhat comprehensible and consistent.
Notes Paragraphs have minimal development (e.g., one sentence), or some paragraph breaks are not indicated.
Some paragraphs may be out of sequence.
May be a minor glitch in flow that does not interfere with meaning.
May be a very short text or no text at all. High plagiarism percentage or clear plagiarism of body of work due to turnitin rate
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Part A Question 3a (Learning Outcome 4)
From Mckinsey’s 7s model for internal triggers of change and also the seven external triggers of change, identify key strategies to manage change in the health services with the focus of a current issue/challenge facing healthcare in Aotearoa today. Support your answers with relevant academic resources such as journal articles and books. A minimum of two strategies is required
(Two strategies to manage change x 5 marks = 10 marks)
Internal triggers (Mckinseys 7S): Strategy Structure Systems Shared Values (Superordinate Goals) Skills Style Staff
External triggers: Customers Political/Legal Economy Social/Cultural Technology Competition Physical Environment
Examples of current issues/challenges
Diploma in Health Services Management (Level 7)
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CRITERIA 5 marks 4 marks 3 mark 2 Marks 1 mark 0 marks Descriptor Student Identifies a key strategy to manage change in the health services with the focus of a current issue/challenge facing healthcare in Aotearoa today Ideas are linked effectively within and across paragraphs.
The written answer is comprehensive and consistent.
Student somewhat Identifies a key strategy to manage change in the health services with the focus of a current issue/challenge facing healthcare in Aotearoa today
Ideas are somewhat linked within and across paragraphs.
The written answer is somewhat comprehensive and consistent.
Student somewhat Identifies a key strategy to manage change in the health services with the focus of a current issue/challenge facing healthcare in Aotearoa today
Ideas are somewhat/poorly linked within and across paragraphs.
The written answer is somewhat comprehensive and consistent.
Student somewhat/poorly Identifies key strategies to manage change in the health services with the focus of a current issue/challenge facing healthcare in Aotearoa today
Ideas are poorly linked within and across paragraphs.
The written answer is somewhat comprehensive and consistent.
Answer was attempted. Poor formulation of ideas are somewhat/poorly linked within and across paragraphs
The written answer is somewhat comprehensive and consistent.
Answer was not attempted. Poor formulation of ideas are poorly linked within and across paragraphs
The written answer is somewhat comprehensible and consistent.
Notes Paragraphs have minimal development (e.g., one sentence), or some paragraph breaks are not indicated.
Some paragraphs may be out of sequence.
May be a minor glitch in flow that does not interfere with meaning.
May be a very short text or no text at all.
High plagiarism percentage or clear plagiarism of body of work due to turnitin rate
May be a very short text or no text at all.
High plagiarism percentage or clear plagiarism of body of work due to turnitin rate
Diploma in Health Services Management (Level 7)
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Part A Question 3b (Learning Outcome 4)
Using the two key strategies from Part A Question 3a, provide a set of actions to be undertaken to ensure a change is achieved. Support your answers with relevant academic resources such as journal articles and books.
(Identification of a set of actions to manage change in an Aotearoa Health context 2 x 6 marks = 12 marks)
Strategy: Set of actions undertaken to manage change E.G. Staff team building session to discuss systems and to involve team members in the process to support involvement in change
Theory that the 7 elements of the model need to be aligned and reinforcing mutually to enable the organisation to perform well. Each element is inter-dependent and works synergistically.
Examples of set of actions How people and their work are structured in an organisation e.g. reporting and responsibilities. All the processes, procedures and information flows linking the organisation and staff members to deliver their job. The management style and behaviour of management Development of human capital of the company Vision of the organisation. Dominant attributes or capabilities that exist in the organisation
Awareness of need for change/understand the need for change and the nature of the change. Desire to get involved/participate and support the change Knowledge on how to change, implement new skills and behaviour Ability to implement change with required skills and behaviours and demonstrate performance Reinforcement to sustain the change
Diploma in Health Services Management (Level 7)
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CRITERIA 6-5 marks 4-3 marks 2-1 mark 0 marks Descriptor Student Identifies and discusses a set of actions to manage change in the health services with the focus of a current issue/challenge facing healthcare in Aotearoa today Ideas are linked effectively within and across paragraphs.
The written answer is comprehensive and consistent.
Student somewhat discusses a set of actions to manage change in the health services with the focus of a current issue/challenge facing healthcare in Aotearoa today
Ideas are somewhat/poorly linked within and across paragraphs.
The written answer is somewhat comprehensive and consistent.
Answer was poorly attempted. Poor formulation of ideas are somewhat/poorly linked within and across paragraphs.
The written answer is somewhat comprehensive and consistent.
Answer was not attempted. No formulation of ideas and are no linkage within and across paragraphs.
The written answer is somewhat comprehensible and consistent. .
Notes Paragraphs have minimal development (e.g., one sentence), or some paragraph breaks are not indicated.
Some paragraphs may be out of sequence.
May be a minor glitch in flow that does not interfere with meaning.
May be a very short text or no text at all. medium plagiarism percentage or clear plagiarism of body of work due to turnitin rate
May be a very short text or no text at all.
High plagiarism percentage or clear plagiarism of body of work due to turnitin rate
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DHSM 201: Managing Enterprise in the Health Care Sector Term 2 2017 Assignment 1 MARKING GUIDE – PART A
Student name(s):________________________________________________________________________________________________________
Student ID No(s):________________________________________________________________________________________________________
Presentation Topic: _____________________________________ Date: ________________________________________
Scoring 5- Excellent 4- Very Good 3- Satisfactory 2- Needs improvement 1-Unsatisfactory 0- No Discussion
Criteria Comprehensive Analysis and shows excellent understanding of the assigned topic. Content is brilliantly relayed and is extremely evident
Demonstrates very good knowledge and understanding of the assigned topic. Content is well presented.
Understanding and Analysis of the topic is average and satisfactory. Content is satisfactorily demonstrated
Lack of Understanding and only basic analysis of the topic assigned. Lacks important points that need to be covered
Very Limited understanding and unclear analysis of the topic assigned. Content is poorly relayed
Failure to present the topic/content or failure to present what is asked
Total marks: /100
% Weighting: /10%
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Main Aspect Description Marks allocated (80 marks)
Comments
Introduction Objectives and brief overview of presentation
- Key topics highlighted in the presentation.
0 1 2 3 4 5
Sub Total: /5 Main content Knowledge of subject area:
- Knowledge of topics: Entrepreneurship and Aotearoa Health and Social Care
Characteristics of an Entrepreneur and influence on management in health and social care:
- Selected issue is supported by academic resources Types of Entrepreneurs, roles and how these are effective:
- Selected issue is supported by academic resources Triggers of change and use of two in a current Aotearoa context:
- Selected issue is supported by academic resources
Set of actions taken to manage change in current issue facing Aotearoa today:
- Selected issue is current and relevant and supported by academic resources
0 1 2 3 4 5
0 1 2 3 4 5
0 1 2 3 4 5
0 1 2 3 4 5
0 1 2 3 4 5
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Relevant content/ analysis of subject:
- Characteristics of an Entrepreneur and how these could influence management, Typical roles of entrepreneurs and how these are effective, Internal and external triggers of change and presentation of the two chosen and findings with actions to be recommended.
Evidence of research and quality of data of subject:
- Accurate/authentic supporting evidence on entrepreneurship types and skills relating to Health services Preparation / organisations of subject:
- Well prepared/ well organized presentation covering: ten key characteristics of entrepreneurs and their importance and how they influence management, Roles of entrepreneurs, key change strategies related to current issue/challenge in Aotearoa Health care.
0 1 2 3 4 5
0 1 2 3 4 5
0 1 2 3 4 5
Sub Total: /40 Closing Conclusion of subject:
- Captured audience attention / stated two key points from assignment.
0 1 2 3 4 5
Sub Total: /5
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Use of visual aids Colour, font size, style, clarity
Free from grammatical errors
0 1 2 3 4 5
0 1 2 3 4 5
Sub Total: /10 Overall delivery skills Use of language (easy to understand, use of own words instead of reading from notes/slides).
Voice projection (clarity of ideas, pronunciation, pace, pitch, volume, pause, tone).
Body language (hand gesture, eye contact, captured audience attention, formal attire).
Within time limit (not exceeding 20 minutes).
0 1 2 3 4 5
0 1 2 3 4 5
0 1 2 3 4 5
0 1 2 3 4 5
Sub Total: /30 APA Referencing In-text referencing Reference list 0 1 2 3 4 5 0 1 2 3 4 5
Sub Total: /10 TOTAL MARKS: /100