Schedule 6 - Appendix 1 Tender Response Form Contract Name: Management Services - Mooloolaba Beach Holiday Park Contract Number: ITT1651 Table of Contents Part 1 Respondent’s Details 2 Part 2 Evaluation Criteria 3 2.1 Price 3 2.2 Capability and Experience 4 2.3 Methodology 6 2.4 Management Systems and Plans 8 Part 3 Respondent Compliance 11 Part 4 Tender Response Checklist 15 Part 1 Respondent’s Details The Respondent must complete this Tender Response Form in its entirety, including every Part, to ensure the Tender is a Conforming Tender. Failure to provide the information may make the Tender a Non-Conforming Tender. If the Respondent wishes to include further information than that requested in the Tender Response Form, they must complete the acknowledgement and table at the end of the relevant Part, before attaching the extra information. The Respondent must first submit a Conforming Tender, before submitting an Alternative Tender. Alternative Tenders must be clearly and fully described. The Respondent submits this Tender as a: Conforming Tender; or Alternative Tender (only if Conforming Tender also submitted). Date of submission: Information Required Details LEGAL ENTITY NAME of Respondent If Respondent is a company – specify the full company name and full name of all directors and secretaries. Respondent’s Australian Company Number (ACN) (if applicable) Respondent’s Australian Business Number (ABN) Respondent’s Registered Business Name or Trading Name State or Territory in which Business / Corporation / Individual is registered Name of Holding Company / Corporate Group (if applicable) Is the Respondent registered for GST? Yes No Address/es for the service of notices Postal Address: Email Address: Street address (registered office address of the Respondent, only if different from Postal Address) Branch responsible for servicing this Contract Contact name Contact email Contact telephone Part 2 Evaluation Criteria 2.1 Price RESPONDENT’S NAME: COMMISSION PERCENTAGE The Respondent must complete the attached Schedule 6 – Appendix 2 – Respondent’s Proposed Budget (MS Excel) of this Tender Response Form, in support of the below percentage. Commission percentage % (GST Exclusive) Caravan and Camping Sites revenue– Tendered commission percentage applies to the Earned Revenue (exclusive of GST) % 2.2 Capability and Experience RESPONDENT’S NAME: Nominated Holiday Park Managers Identify and provide resumes of the proposed manager(s) who will operate the holiday park. Name Resume provided Yes Yes Past Management Experience Please outline holiday park(s) or similar operations that have been managed by the proposed manager(s) listed above. Please note, the Principal will conduct referee checks at their discretion. Name of Holiday Park (or similar operation) Position Held Period of Service Referees Contact Name: Number: Email: Description of Park (or similar operation) Including site/room numbers, staffing levels, hours of operation etc. Name of Holiday Park (or similar operation) Position Held Period of Service Referees Contact Name: Number: Email: Description of Park (or similar operation) Including site/room numbers, staffing levels, hours of operation etc. Name of Holiday Park (or similar operation) Position Held Period of Service Referees Contact Name: Number: Email: Description of Park (or similar operation) Including site/room numbers, staffing levels, hours of operation etc. Current Commitments The proposed manager(s) are currently committed to the following contract(s) or employment. Commitment Description Anticipated expiry date Referee Contact Name: Number: Email: Contact Name: Number: Email: Contact Name: Number: Email: Additional Information List all attached documents in the table below and describe their relevance to Part 2.2. Any attachments not referenced to the relevant Part will not be considered. Attachment No. Attachment Description 2.3 Methodology RESPONDENT’S NAME: Start Date Confirmation The Respondents acknowledge, and can commit to the anticipated start date of 1 July 2017 if successful. Yes No (if no, please provide further detail and an available start date) Detail: Available Start Date: Business Management Plan Respondents must detail within their Business Management Plan how they propose to operate the Mooloolaba Beach Holiday Park. Ability to manage the Park operations with an emphasis on the following areas: Staff Management Financial Management Computer literacy – Property Booking Systems and Online bookings, Microsoft Office Qualifications, Professional or Industry Memberships Ability to provide superior customer service in a tourist hospitality environment, emphasising: Customer Service Promotional activities Staff selection and training Staffing levels register for each of the following areas – Office, Cleaning, Ground Maintenance) Ability to deliver maintenance services for the Park with an emphasis on: Cleaning of amenities, accommodation, BBQ and other facilities Park presentation including mowing and grounds maintenance and landscaping Plant and equipment register Proposed additional services or business activities proposed for the Park: Provide details of any additional services or business activities that you propose to implement at the Park as part of your offer Identify any cost saving initiatives or new technologies that may be employed and how and to what degree these initiatives may benefit the efficient operation of the holiday park Proposed budget demonstrating how resources will be allocated in fulfilling the obligations of the Management Agreement contract (Schedule 6 – Appendix 2 – Respondents Proposed Budget) Business Management Plan Attached Yes No Contribution to Local Economy Council aims to encourage the development, growth and sustainability of the local economy within the Sunshine Coast local government area. Council will evaluate this criterion by considering the financial and social contributions made by your business to the local economy. Please refer to Council’s web site for more information https://www.sunshinecoast.qld.gov.au/Council/Planning-and-Projects/Regional-Strategies/Sunshine-Coast-Social-Strategy-2015 Provide details of how you currently contribute, or will contribute, to local employment generation and future growth. This may include but is not limited to: New employees required for the Contract; Temporary labour hire arrangements; Incorporation of employment opportunities for disadvantaged groups within the community; Training and skills development initiatives, apprenticeships, school based apprenticeships and or Cadet placements, work experience etc; Partnerships with TAFE, Universities. Provide details of how you currently contribute, or will contribute, to local economic growth and provide sustainable economic benefits. Provide details of local suppliers from whom you will source services/goods/materials if awarded this Contract and the type of services/goods/materials sourced (i.e. fuel, office supplies, plant and equipment etc.). Provide details and supporting evidence of any social contribution activities you undertakes, or will undertake which enhances the Sunshine Coast community. Sunshine Coast Social Strategy 2015 flip book This may include, but is not limited to: Support for local community groups/not-for profit organisations; Support for local sporting and recreational clubs; Support for local community initiatives or events. Additional Information List all attached documents in the table below and describe their relevance to Part 2.3. Any attachments not referenced to the relevant Part will not be considered. Attachment No. Attachment Description 2.4 Management Systems and Plans RESPONDENT’S NAME: Quality Assurance Provide details of how your business will ensure the services you deliver to your clients/customers and Council will be of a high quality. Does your business have a quality management plan and/or policy? Yes No If yes, a copy of the plan and policy must be attached. Is your business accredited to ISO 9001? Yes No When was the last audit undertaken on the accreditation? If yes, a copy of the accreditation certificate must be attached. Health and Safety Council is dedicated to promoting and improving standards of Health and Safety to ensure a safe and healthy working environment for all of its workers, contractors, visitors, customers/clients and the public in general. Council is committed to developing a culture where all employees are inspired to Work Safe: Live Well, in doing so, Council understands that creating and maintaining a safe and healthy working environment is critical to providing a workplace that is free from injury and illness. Council will consider the overall health and safety initiatives provided by your business during the term of the Contract. Do you have any Work Health and Safety (WH&S) certifications? If no, do you have an operational Workplace Health and Safety Policy. Yes No We have attached copies of certifications. We have attached a copy of the Policy. Please provide your operational procedures for conducting the following activities. Supporting documentation such as a Work Method Statement or documented operational procedures must be attached. Daily routine(s) for inspecting holiday park sites, facilities and adjoining areas. Hours dedicated to daily inspections. Weekly routine(s) for inspecting holiday park facilities and adjoining areas. Please identify the types of inspections that will be carried out over and above that of the daily inspections. Time dedicated to weekly inspections. Cleaning of holiday park amenities procedures. Incident reporting process (if possible, please include an incident report form). Risk Identification and Treatment – General Council is committed to managing general risks. Respondents are required to identify how they would treat the following risks. Anti-social behaviour from patrons or members of the public. Chemical hazards (note: chlorine is used to treat tank water and used by the holiday park’s amenities). Trip and fall hazards throughout the holiday park (e.g. tent pegs, ropes and tree roots). Traffic and pedestrian management throughout the holiday park. Electrical hazards including generators used by holiday park patrons. Water safety awareness (drowning prevention). Environment and Sustainability Council’s vision is to be Australia’s most sustainable region – vibrant, green, diverse. Council will consider the overall environmental impacts and sustainability initiatives provided by your business during the term of the Contract. Please refer to Council’s web site for more information http://www.sunshinecoast.qld.gov.au/sitePage.cfm?code=vision-strategies. Outline any initiatives being implemented by your business to ensure and continually improve: the overall sustainability of your business management of environmental impacts e.g. any energy, water, waste, packaging, transport and community initiatives that improve sustainability. Outline any environmental or sustainability initiatives that: your business will enforce during the term of this Contract could possibly enhance the future efficiency of the holiday park. Does your business have an environment and sustainability policy and/or environmental and sustainability performance targets? Yes No If yes, attach a copy of the environmental policy. Is your business accredited to ISO 14001? Yes No If yes, attach a copy of the accreditation certificate. Has your business participated in an environmental management or sustainability program? e.g. Queensland State Government’s ecoBiz Queensland program link: http://www.ehp.qld.gov.au/ecobiz/ Yes No If you are currently participating in any such programs, please provide any certification or documentation relating to the program and your involvement. Risk Identification and Treatment - Environmental Council is committed to managing environmental risks. Respondents are requested to identify how they would treat the following risks Tropical storm or cyclone resulting in high wind, heavy rain and/or flooding of holiday park. Litter and waste generated by the holiday park patrons and its impact on the waterways and natural environment. Additional Information List all attached documents in the table below and describe their relevance to Part 2.4. Any attachments not referenced to the relevant Part will not be considered. Attachment No. Attachment Description Part 3 Respondent Compliance RESPONDENT’S NAME: Insurance All Insurance Certificates of Currency must be in the Respondent’s correct legal entity name. Note: Council does not accept insurance policies with aggregated total limits. Copies of the following relevant Insurance Certificates of Currency must be attached: Insurance Type Copy of insurance attached. Workers Compensation (Workcover) Yes No Public Liability (Minimum required $20 Million/occurrence) Yes No Third Party Insurance (Minimum required $5 Million/occurrence) Yes No Cash in Transit Insurance Yes No RESPONDENT’S NAME: Contract Terms and Conditions Council will not agree to any Respondent proposed variations or departures to any of the clauses, conditions and requirements of the Invitation to Tender documents. I/We have read, understood and accept all of the clauses, conditions and requirements of the Invitation to Tender documentation and make this Tender accordingly. The documentation referred to in this Part includes all Invitation to Tender documentation and any and all schedules and attachments. Notices to Respondents If Council has provided Notices to Respondents prior to the Closing Date, please acknowledge. The following Notices to Respondents have been received and are acknowledged by the Respondent: Notice to Respondents No. Date Issued Conflict of Interest The following information is disclosed for the purposes of this Tender. The Respondent must provide details of any actual, perceived or potential Conflicts of Interest that exist or may arise in connection with the making and/or formation of any Contract. If there is nothing to declare, the Respondent must insert “None” in the space below. In submitting a Tender in response to this Invitation to Tender, the Respondent acknowledges and warrants that to the best of my/our knowledge and belief and subject to any disclosures detailed below: no family, business or pecuniary relationships exist between the Parties to this Tender; neither the Respondent nor its officers, employees, contractors or family members have: engaged in any unethical behaviour or sought and/or obtained an unfair advantage; or received or will receive any pecuniary or in-kind advantage from any other Respondent. In relation to this Tender Process; no officer, employee, contractor or family member associated with the Respondent is or has been engaged by Council in a position or role that in any way relates to the Respondent’s Tender or this Tender Response Form; no officer, employee, contractor or family member associated with Council has been offered any benefit or inducement associated with this Tender, including any offer relating to employment; and other than specified below, neither the Respondent nor any of its officers, employees, contractors or family members have or are likely to have any Conflict of Interest. The Respondent further undertakes to immediately notify the Contract Administrator for Council in writing if any warranty contained in this Tender Response Form becomes, or may become incorrect. Respondent Declaration RESPONDENT’S NAME: Tender Response Form Declaration The Respondent offers to provide the relevant Goods and/or Service to the Council in accordance with the information, standards, warranties and representations in the Respondent’s submission (including this Tender Response Form) and the terms of the Contract. The Respondent agrees that, by submitting this Tender Response Form, it is bound by the terms and conditions of, and gives all representations, warranties and acknowledgements required by, the Invitation to Tender and attached documents. The Respondent agrees that its submission will remain open for acceptance by the Council and will be valid and irrevocable for the Validity Period. The Respondent acknowledges that unless otherwise expressly stated, all terms used in this Tender Response Form have the meaning assigned to them in the Tender Process Terms or associated documents. The signatories below represent and warrant that they are authorised to execute this Tender Response Form for and on behalf of the Respondent. If this Tender Response Form is executed under power of attorney for and on behalf of the Respondent, the attorney warrants that it is duly authorised to execute this Tender Response Form for and on behalf of the Respondent and that the attorney’s authority is derived under a deed. Executed as a deed poll in favour of Council. [Execution clause for execution of this deed poll by a company] Executed by ) ) ) ........................................................................................ .................................................................. [Insert full name of Respondent] [Insert ACN of Respondent] ................................................................. .................................................................. [Signature Secretary/Director/Authorised Representative] [Signature of Director] ........................................................................................ .................................................................. [Insert name of Secretary/Director/Authorised Representative] [Insert name of Director] Date: ………. / ………. / ………. [Execution clause for execution of this deed poll by an individual] Signed sealed and delivered by ) ) ) ........................................................................................ ................................................................. . [Insert full name of Respondent] [Signature of Respondent] in the presence of: ................................................................. ..................................................................... [Signature of witness] [Insert name of witness] Date: ………. / ………. / ………. [Execution clause for execution of this deed poll by a Partnership] Executed by ) ) ) ........................................................................................ .................................................................. [Insert full name of Partner/s] [Signature of Partner/s] ................................................................. .................................................................. [Signature of Witness] [Insert name of witness] Date: ………. / ………. / ………. Part 4 Tender Response Checklist RESPONDENT’S NAME: The following required items must be provided to ensure that this Tender Response Form makes a Conforming Tender. Checklist of items for the Respondent to complete and return to Council Items required by Council Items provided by the Respondent Part 1 Respondent’s Details Part 2 Evaluation Criteria 2.1 Price 2.2 Capability and Experience Nominated Holiday Park Managers Past Management Experience Current Commitments 2.3 Methodology Start Date Confirmation Business Management Plan Business Management Plan attachment Contribution to Local Economy 2.4 Management Systems and Plans Quality Assurance Quality Assurance supporting documentation attachment Health and Safety Health and Safety supporting documentation attachment Risk Identification and Treatment - General Environment and Sustainability Risk Identification and Treatment - Environmental Environment and Sustainability supporting documentation attachment Part 3 Respondent Compliance Insurance Contract Terms and Conditions Notices to Respondents Conflict of Interest Respondent Declaration