1 BIRMINGHAM CITY UNIVERSITY Bachelor of Arts (Honours) Business Administration / International Business Business Operations and Systems BUS6012 STUDY GUIDE PT BABA 11-12 / BAIB12 Singapore April 2017Birmingham City University ___________________________________________________________________________________ (C) This publication may not be reproduced, in whole or in part without the permission from Birmingham City University and Kaplan Higher Education 2 Contents: Page Introduction 3 Tutor Profile 3 Module Description 4 Teaching Arrangements 4 Credit Allocation 4 Reading 5 Course Content 6 Assessment 7 Marking Criteria 9Birmingham City University ___________________________________________________________________________________ (C) This publication may not be reproduced, in whole or in part without the permission from Birmingham City University and Kaplan Higher Education 3 INTRODUCTION This module encourages students to develop an in depth understanding of the analysis and redesign of business operations and process and the systems that support the contribution of these core processes to the core vision of the business. TUTOR PROFILE Kaplan Tutor – Mr. Pang Joo Leow Email: [email protected] Joo Leow had held senior portfolios in private sector and had 30 years of experience working with MNC in Japan, Malaysia, Indonesia and Singapore. He had work in senior position in operations, purchasing logistics and supply chain. JL as he is commonly known had Advance Diploma in International Marketing, Graduate Diploma in Financial Management and Master of Business Administration (MBA) from the University of Adelaide. JL was trained in Lean Manufacturing and Toyota Production System in Toyota Plant. He is also a Certified Professional Logistician and a member of the Chartered Institute of Logistics and Transportation. Joo Leow also obtained his Project Management Professional Certification and is a member of the Project Management Institute.Birmingham City University ___________________________________________________________________________________ (C) This publication may not be reproduced, in whole or in part without the permission from Birmingham City University and Kaplan Higher Education 4 MODULE DISCRIPTION This module encourages students to develop an in depth understanding of the analysis and re-design of business operations and process and the systems that support the contribution of these core processes to the core vision of the business. The module explores: A systems view of the organisation Business processes and approaches. The framework for Business Process Management. Process and simulation modelling. Process mapping and metrics. Approaches to systems development. Business Process Re-engineering. Soft systems methodology. Balanced scorecard. Operations and systems that support customers and customer service. Internal systems and operations. Retail and e-commerce operations and systems. Integration of systems and processes – issues and problems. Managing operations Systems change and implementation. TEACHING ARRANGEMENTS This module is structured around a series of lectures, class debate and discussions on case studies where relevant. All students will be expected to engage in class discussion and debate in order to facilitate the formation of their critical judgements. CREDIT ALLOCATION Upon successful completion of each module, you will be awarded 15 Credits for this module in Level 6Birmingham City University ___________________________________________________________________________________ (C) This publication may not be reproduced, in whole or in part without the permission from Birmingham City University and Kaplan Higher Education 5 READING The recommended textbook/s for this module is: Operations Management by Linda L Brennan; McGraw Hill Slack, N., Chambers, S. and Johnston, R. (2010), Operations Management, 7th Edition, Financial Times Prentice Hall Anupindi, R et al (2008) Managing Business Process Flows: Principles of Operations Management Harlow: Pearson Education Fitzsimmons J & Fitzsimmons M (2007) Service Management: Operations, Strategy, Information Technology London: McGraw-Hill Additional Reading: Holt, J (2009) A pragmatic guide to business process modelling London: British Computer Society Jeston, J & Nelis, J (2008) Business process management: practical guidelines for successful implementations 2nd Ed. London: Butterworth-Heinemann Jeston, J & Nelis, J (2008) Management by process: A practical road-map to sustainable business process management London: Butterworth-Heinemann Johnson, R & Clark, G (2008) Service operations management Harlow: FT/ Prentice Hall Simchi-Levi, D (2007) Designing and managing the supply chain: concepts, strategies and case studies 3rd Int Ed. Boston: McGraw-Hill Simha, R Magal & Word, J (2009) Essential of Business Processes and Information Systems Chichester: John Wiley and Sons Slack, N et al (2008) Operations and Process management: Principles and Practice 2nd Ed. Harlow: FT/ Prentice Hall. Linda L. Brennan (2011) Operations Management: McGraw-Hill 36 Hour 2011/ McGraw Hill.Birmingham City University ___________________________________________________________________________________ (C) This publication may not be reproduced, in whole or in part without the permission from Birmingham City University and Kaplan Higher Education 6 COURSE CONTENT The following is an outline of the topics which course members are expected to cover as part of this module: Session Lecture Topic 1 Introduction 1. Operations Management 2. System Thinking 3. System Theory. 4. Discussion on the Assignment. 2 System Thinking/ Operations Performance 5. Hard and Soft System 6. System Thinking and Soft System Methodology. 7 Big Picture and CATWOE Model. 8. Discussion on the Company’s Problems for Assignment. (Group 3 Operations Performance/Planning/ Strategy 9. Operations Performance 10. Operations Planning 11. Operations Strategy 12. Discussion on the CATWOE model and the Big Picture (Group) 4 Business Process 13. Business Process 14. Business Process Thinking/Designing. 15. Discussion on the Process Flow of the Company for the assignment. 5 Business Process Modelling 16. Business Process Modelling. 17. Business Process Diagram. 6 Balanced Score Card and BPM 18. Balanced Score Card 19. Business Process Management. 20. Group discussion on the draft BSC of the assigned organization.Birmingham City University ___________________________________________________________________________________ (C) This publication may not be reproduced, in whole or in part without the permission from Birmingham City University and Kaplan Higher Education 7 ASSESSMENT BIRMINGHAM CITY BUSINESS SCHOOL UNDERGRADUATE COURSEWORK FRONT SHEET MODULE TITLE: Business Operations and Systems MODULE CODE: BUS6012 LECTURER: Mr. Pang Joo Leow HAND IN DATE: 17th Jun 2017 Learning outcomes and pass attainment level: Pass attainment level. • You must demonstrate knowledge and a clear understanding of relevant concepts and theories. • You will demonstrate the ability to apply theoretical knowledge and link it to practice to show insight to the real world situation. • You must demonstrate the ability to synthesize material from a range of sources in order to provide a critical analysis of key theoretical and empirical issues. • Arguments should be effectively communicated, with a balanced structure to the essay and appropriate referencing using the Harvard system. Assignment Brief This assessment constitutes 100% of the assessment for the module. This is an individual assessed assignment. There is no objection to students discussing the content and approaches to be adopted but the final submission must be 100% your OWN work. Please refer to the additional hand-out copy for more details on the Assignment Brief. Note: Submission of proposal should be sent to the Lecturer’s email at: [email protected] City University ___________________________________________________________________________________ (C) This publication may not be reproduced, in whole or in part without the permission from Birmingham City University and Kaplan Higher Education 8 References All sources should be cited and referenced using the Harvard Referencing system. The principles of the Harvard Referencing system are detailed in the leaflets available in the library. Feedback Feedback on performance, problems, and presentations will take place in the seminar sessions. It is not practice to read drafts of work in progress; however you may discuss any relevant issues in the seminar slots. Presentation 1. Print Single sided in an Arial 11 point font. 2. Paper A4 stapled top left corner. 3. 1.5 line spacing or follow any set regulated spacing. 4. Ensure that there is good usage of grammar and correct spelling throughout. 5. Neatly present the final work. 6. Do not use an additional cover/folder. Extensions: There are no extensions granted on the module. Any claim for extenuating circumstances must be made through the official University channel via your Programme Manager. More information could be found in: https://icity.bcu.ac.uk/StudentServices/Complaints-and-AppealsBirmingham City University ___________________________________________________________________________________ (C) This publication may not be reproduced, in whole or in part without the permission from Birmingham City University and Kaplan Higher Education 9 Marking Criteria BUS6012 Business Operations and Systems Project: April 2017 Marking Guidance Suggested Words Max. Assessment 1 Outline the essential components for effective business operations management for B&M stores (B&M) in the UK. Use a soft systems methodology to evaluate the issues B&M might face if they decide to introduce facilities to enable their customers to order goods online and have them delivered to the door. Support your discussion with appropriate business operations models (i.e. operation strategy performance (priorities) model, customer value, the service gap model, four v’s profile etc.). You should compare and contrast different models used by the sector in which B&M operates and recommend appropriate solutions for online shopping, make easier for customers to select and buy their products with fully integrated mobile applications (issues to consider centralised/decentralised inventory and delivery chain, customer value chain, cost implications, sustainability etc.). With reference to the parcel conundrum (http://www.bbc.co.uk/news/magazine-18709348) recommend how B&M should respond to this conundrum (keeping in mind the possible technological and environmental (CO2) impact). 1500 35% 2 For the new system you should include Root Definition, CATWOE and produce a detailed “Rich Picture” (hand drawn) to fully illustrate your answer. Your rich picture must indicate the problems well as the results. By means of a business process plans illustrate the changes including “AS IS” and “TO BE”. Detailed explanations of both plans are required and support your discussions with relevant literature. 500 25% 3 Discuss how the managers would turn performance objectives into operations priorities and the resources that would be necessary for effective implementation of the new process. Using a Balanced Scorecard, discuss how the business performance can be measured post implementation (refer to the last three years of company annual reports and any other relevant data for improvement and target trends for B&M). 1000 30% Writing style The writing style is important. You must show a good research trail. Consult many sources and give precise references. Finally, beware of passages that look like, or lead to, plagiarism. Appendices are not treated as part of your word count. Organise your bibliography alphabetically (if you use one). 10% 3,000 100%