MGT703 KNOWLEDGE MANAGEMENT T117 FINAL 09-02-2017 PAGE 1 OF 17
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KING’S OWN INSTITUTE*
Success in Higher Education
MGT703 KNOWLEDGE MANAGEMENT T117
All information contained within this Subject Outline applies to all students enrolled in the trimester as indicated.
Section 1 General Information
1.1 Administrative Details
Associated HE Award(s) Duration Level Subject Coordinator
Graduate Certificate in Business
Graduate Diploma of Business
Master of Accounting
Master of Professional Accounting
1 trimester Postgraduate Ajay Kumar
[email protected]
1.2 Core / Elective This is an elective subject for all the above courses
1.3 Subject Weighting
Indicated below is the weighting of this subject/unit and the total course points.
Subject Credit Points Total Course Credit Points
4 GCBus 16; GDBus 32; MAcc 48; MPA 64
1.4 Student Workload
Indicated below is the expected student workload per week for this subject/unit:
No. Timetabled Hours/Week* No. Personal Study
Hours/Week**
Total Workload
Hours/Week***
4 hours/week
2 hour Lecture + 2 hour Tutorial
6 hours/week 10 hours/week
* Total time spent per week at lectures and tutorials
** Total time students are expected to spend per week in studying, completing assignments, etc.
*** That is, * + ** = workload hours.
1.5 Mode of Delivery This subject is delivered face-to-face.
1.6 Pre-requisites There are no prerequisites for this subject.
1.7 Other Study and Resource Requirements
Students are expected to attend classes with the required textbook and to read specific chapters
prior to the tutorials. This will allow them to actively take part in discussions. Students will require
access to the internet and email and should have elementary skills in both word processing and
electronic spread sheet software such as MS Word and MS Excel.
Computers are available for student use in the Library. You should plan well in advance to utilise
these resources. Students are encouraged to make use of the campus Library for reference
materials.
Resource requirements specific to this subject:
There are no specific resource requirements for this subject.MGT703
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Section 2 – Academic Details
2.1 Overview of the Subject
The course is designed to serve as a complete introduction to the subject of Knowledge Management (KM)
from the point of view of business management, including an in-depth treatise of the technologies used to
facilitate the processes of discovering, creating, sharing and applying knowledge in large and small
organisations. To truly learn KM as it applies to today's technology intensive business environments, it is
imperative that students be able to visualize actual examples of the KM techniques being studied.
Furthermore, they must also be able to experiment with Knowledge Management Systems (KMS) that
embody concepts covered in the class lecture. The course will focus on covering the principles of KM.
Finally, practical applications are discussed, from how to perform an organisational KM assessment to how
to effectively implement KM applications.
2.2 Graduate Attributes for Postgraduate Courses
Graduates of Postgraduate courses from King’s Own Institute have demonstrated they have gained the
graduate attributes expected from successful completion of a Master’s degree under the Australian
Qualifications Framework (2nd edition, January 2013). Graduates at this level will have an advanced body
of knowledge in a range of contexts for professional practice or scholarship and as a pathway for further
learning.
King’s Own Institute’s key generic graduate attributes for a Masters level degree are summarised below:
KOI Master’s Degree
Graduate Attributes
Detailed Description
Knowledge
An advanced body of knowledge that includes the
understanding of recent developments in the specialisation
and related areas of study.
Critical Thinking
Skills in critical thinking to identify and analyse current
theories and developments and emerging trends in
professional practice.
Communication
Communication and technical skills to analyse and theorise,
contribute to professional practice or scholarship and
present ideas to a variety of audiences.
Research and Information
Literacy
Communication and technical skills to access and evaluate
information resources, justify research approaches and
interpret theoretical propositions.
Creative Problem Solving
Skills
Cognitive, technical and creative skills to investigate,
analyse and synthesise complex information, concepts and
theories, solve complex problems and apply established
theories to situations faced in professional practice.
Ethical and Cultural
Sensitivity
Informed appreciation and accountability for ethical
practices, cultural sensitivity and social responsibility both
personally and professionally.
Teamwork
Initiative, leadership skills and ability to work professionally
and collaboratively to achieve team objectives across a
range of team roles.
Professional Skills High level personal autonomy, judgement decision-making
and accountability required to begin professional practice.MGT703
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2.2.1 MGT703 Knowledge Management Subject Learning Outcomes
Listed below, are key knowledge and skills students are expected to attain by successfully completing this
subject:
Subject Learning Outcomes Contribution to Course Graduate
Attributes
a) Apply the fundamental theories and principles in the study of
knowledge and its creation, acquisition, representation,
dissemination, use and re-use and management
b) Analyse the role and use of knowledge in organisations
c) Critically analyse the approaches and technologies used to
manage knowledge and their interaction with the people who
use them
d) Evaluate current trends in knowledge management, e-commerce
strategies and technology choices
2.3 Subject Content and Structure
Shown in the table below are details of the subject content and how it is structured, including specific topics
covered in lectures and tutorials. Readings refer to the text unless otherwise indicated.
2.3.1 Weekly Planner
Week
(beginning)
Topic Covered in Each Week’s
Lecture
Reading(s) Expected Work
1
13 Mar Overview of knowledge management Chapter 1 Tutorial exercises
2
20 Mar The nature of knowledge Chapter 2 Tutorial exercises
3
27 Mar
Knowledge management solutions, and
organisational aspects of knowledge
management
Chapter 3 Tutorial exercises
4
03 Apr
Factors influencing knowledge
management Chapter 4 Tutorial exercises
5
10 Apr
Knowledge management assessment of
an organisation Chapter 5 Tutorial exercises
6
17 Apr
Knowledge application systems:
Technologies to manage knowledge,
and knowledge-based systems
Chapter 6
Tutorial exercises Individual
Assignment
All Mid-trimester
tests/quizzes/M/C tests exams
24 April 2017 –
30 April 2017 Mid trimester break
7
01 May
Knowledge capture systems: Casebased systems and knowledge
elicitation
Chapter 7 Tutorial exercises Project Idea
8
08 May Knowledge sharing systems Chapter 8 Tutorial exercises
9
15 May
Knowledge discovery: systems that
create knowledge; data mining, text
knowledge management, and text
mining
Chapter 9
Tutorial exercises
Deferred Mid Trimester Exams
for all subjects - see Section 2.4
below for more information
10
22 May
Emergent practices and social
networking; Factors influencing
knowledge management
Chapters 10
& 11 Tutorial exercises Group Project
Report
11
29 May
Leadership and assessment of
knowledge management; The future of
Chapters 12
& 13 PresentationsMGT703
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KM
12
05 Jun Revision and preparation for the final
exam
Presentations
13
12 Jun Study Review Week
14
19 - 24 Jun Final Exam Week Please see Exam Timetable for exam date, time and location
15
26 Jun
Student Vacation begins
Enrolments for T217 open
16
04 Jul
Results Released Tuesday 04 Jul
Certification of Grades Friday 09 Jun
T217 begins 10 Jul 2017
1
10 Jul
Week 1 of classes for T217
Friday 07 July – Review of Grade Day for T117 – see Sections 2.4 and 3.5.2 below for
more information
2.3.2 Public Holiday Amendments
Please note: KOI is closed on all scheduled NSW Public Holidays.
T117 has six (6) public holidays (Easter Holidays and the Queen’s Birthday) that occurs during classes this
trimester. Classes scheduled for these public holidays (Calendar Class Dates) will be rescheduled as per
the table below. All other public holidays fall within the mid-trimester break period.
This applies to ALL subjects taught in T117.
Please see the table below and adjust your class timing as required. Please make sure you have
arrangements in place to attend the rescheduled classes if applicable to your T117 enrolment.
Classes will be conducted at the same time and in the same location as your normally scheduled
class except these classes will be held on the date shown below.
Calendar Class Date Rescheduled Class Date
Friday and Saturday 14 - 15 April 2017 (Week 5)
Monday 17 April 2017 (Week 6)
Friday and Saturday 16 - 17 June 2017 (week 13)
Tuesday 13 June 2017 (week 13) (Study Review Week)
2.4 Review of Grade, Deferred Exams & Supplementary Exams/Assessments
2.4.1 Review of Grade
There may be instances when you believe that your final grade in a subject does not accurately reflect your
performance against the subject criteria. Section 8 of the Assessment and Assessment Appeals Policy
(www.koi.edu.au) describes the grounds on which you may apply for a Review of Grade.
If this happens and you are unable to resolve it with the Academic staff concerned then you can apply for a
formal Review of Grade within the timeframes indicated in Sections 2.4.4 and 3.5 below and the
Assessment and Assessment Appeals Policy.
Please ensure you read the Review of Grade information before submitting an application.
2.4.2 Review of Grade Day
KOI will hold the Review of Grade Day for all subjects studied in T117 on:
Friday 07 July 2017MGT703
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Only final exams will be discussed as all other assessments should have been reviewed during the
trimester.
If you fail one or more subjects and you wish to consider applying for a Review of Grade you MUST attend
the Review of Grade Day. You will have the chance to discuss your final exam with your lecturer, and will
be advised if you have valid reasons for applying for a Review of Grade (see Section 3.5 below and the
Assessment and Assessment Appeals).
If you do not attend the Review of Grade Day you are considered to have accepted your results for
T117.
2.4.3 Deferred Exams
The information in this section applies to both mid-trimester and final exams.
If you miss your mid-trimester or final exam there is NO GUARANTEE you will be offered a deferred
exam.
You must apply within the stated timeframe and satisfy the conditions for approval to be offered a
deferred exam (see Section 8.1 of the Assessment and Assessment Appeals Policy and the
Application for Assignment Extension or Deferred Exam Forms).
You will not normally be granted a deferred exam on the grounds that you mistook the time, date
or place of an examination, or that you have made arrangements to be elsewhere at that time; for
example, have booked plane tickets.
If you:
are not offered a deferred exam, or
are offered a deferred exam, but do not attend
you will be awarded 0 marks for the assessment. This may mean it becomes very difficult for you
to pass the subject.
If you apply for a deferred exam within the required timeframe and satisfy the conditions you will be
advised by email to your KOI student email address of the time and date for the deferred exam.
Marks awarded for the deferred exam will be the marks awarded for that assessment.
2.4.4 Supplementary Assessments (Exams and Assessments)
A supplementary assessment is occasionally offered to students to provide a final opportunity to
demonstrate successful achievement of the major learning outcomes of a subject. Supplementary
assessments are only offered at the discretion of the Board of Examiners. The offer is determined
based on a student’s academic and attendance history.
If you are offered a supplementary assessment, you will be advised by email to your KOI student email
address of the time and due date for the supplementary assessment – supplementary exams will normally
be held at the same time as deferred final exams.
You must pass the supplementary assessment to pass the subject. The maximum grade you can achieve
in a subject based on a supplementary assessment is a PASS grade.
If you:
are offered a supplementary assessment, but fail it;
are offered a supplementary exam, but do not attend; or
are offered a supplementary assessment but do not submit by the due date;
you will receive a FAIL grade for the subject.
2.5 Teaching Methods/Strategies
Briefly described below are the teaching methods/strategies used in this subject:
Face-to-face lectures (2 hours/week) are conducted in seminar style and address the subject content,
provide motivation and context and draw on the students’ experience and preparatory reading.MGT703
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Tutorials (2 hours/week) include class discussion of case studies and research papers, practice sets and
problem-solving and syndicate work on group projects. Tutorial participation is an essential component of
the subject and contributes to the development of graduate attributes (see section 2.1 and 2.1.1 above). It
is intended that specific tutorial material such as case studies, recommended readings, review questions
etc. will be made available each week in Moodle.
Online teaching resources include class materials, readings, model answers to assignments and
exercises and discussion boards. All online materials for this subject as provided by KOI will be found in
the Moodle page for this subject. Students should access Moodle regularly as material may be updated at
any time during the trimester
Other contact - academic staff may also contact students either via Moodle messaging, or via email to the
email address provided to KOI on enrolment.
2.6 Student Assessment
Provided below is a schedule of formal assessment tasks and major examinations for the subject.
Assessment Type When Assessed Weighting Learning Outcomes
Assessed
Tutorial Participation Weeks 2 to 11 10% a, b, c, d
Case study 1 - Individual
assignment (1500 words)
Week 6 10% a, b, c
Case study 2 – Group
project (3000 words)
Report Week 10
Presentations Weeks 11-12
Peer evaluation Week 12
30% total
(see Marking Guide for
marks break-up)
a, b, c, d
Final Exam Final Exam Period 50% a, b, c, d
2.6.1 Requirements to Pass the Subject
To gain a pass or better in this subject,
students must gain a minimum of 50% of the total available subject marks.
2.7 Prescribed and Recommended Readings
Provided below, in formal reference format, is a list of the prescribed and recommended readings
Prescribed Text:
Becerra-Fernandez, I., and Sabherwal, R., 2015. Knowledge Management: systems and processes,
Routledge. Available at:
Recommended Reading:
Becerra-Fernandez, I., and Sabherwal, R., 2010. Knowledge Management: systems and processes,
M.E. Sharpe.
Easterby-Smith, M., and Lyles, M. A., 2011. Handbook of Organizational Learning and Knowledge
Management, 2nd ed., Australia: Wiley.
Standards Australia International, 2005. Australian standard in knowledge management: AS 5037-2005.
Sydney: SAI. Available at: http://infostore.saiglobal.com/store2/Details.aspx?ProductID=3206222
Dalkir, K., 2011. Knowledge management in theory and practice, 2nd ed. Australia: MIT Press.
Journal Articles:
Hui-Yun, S., & Parboteeah, P., 2014. A Community Engagement Theory Perspective on Communities of
Practice for Knowledge Sharing, Proceedings Of The International Conference On Intellectual Capital,
Knowledge Management & Organizational Learning, pp. 393-399.
Shea, B., 2015. A feeling of boom. Crain's Detroit Business, vol. 31, no. 27, p. 9.
Yajnik, N.M. 2014. Case Studies of Knowledge Management in India. Global Management Journal, vol. 6,MGT703
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no. 1/2, pp. 5-11.
Mircea, M., 2015. Collaborative Networks - Premises for Exploitation of Inter-Organizational Knowledge
Management. Informatica Economica, vol. 19, no. 2, pp. 57-65.
Van Ballegooie, M., 2014. Knowledgebases: The Cornerstone of E-Resource Management and Access.
Serials Review, 40, 4, pp. 259-266
Lamont, J., 2014. Digital asset management: It's a visual world. KM World, vol. 23, no. 9, pp. 14-15.
Periodicals
ICFAI Journal of Knowledge Management
Information Knowledge Systems Management ISSN, 1389-1995
IUP Journal of Knowledge Management ISSN, 0972-9216 Journal of Knowledge Globalization ISSN, 1938-
7717
Journal of Knowledge Management, Economics & Information Technology, ISSN 2069-5934
Knowledge & Process Management, ISSN 1092-4604
Knowledge Management, ISSN 1463-1822 Knowledge Management Review, ISSN 1369-7633
KM Review, ISSN 1369-7633
KM World, ISSN 1099-8284
Useful Websites
The following websites are useful sources covering a range of information useful for this subject.. However,
most are not considered to be sources of Academic Peer Reviewed theory and research. If your assessments
require academic peer reviewed journal articles as sources, you need to access such sources using the
Library database, Ebscohost, or Google Scholar. Please ask in the Library if you are unsure how to access
Ebscohost. Instructions can also be found in Moodle.
KMWorld - http://www.kmworld.com/
American Productivity and Quality Center: https://www.apqc.org/knowledge-management
Knowledge Management Australia: http://www.kmaustralia.com/
The Institute for Information Management - http://www.iim.org.au
Knowledge Management Australia - http://www.kmaustralia.com/
The Knowledge Management Association (KMA) -http://www.kmassociation.org/
Knowledge-Centered Support Academy - http://www.thekcsacademy.net/MGT703
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Section 3 - Assessment Details
3.1 Details of Each Assessment Item
The assessments for this subject are described below. Other assessment information and/or assistance
can be found in Moodle including the marking rubric.
Marking guides for Assessments follow the assessment descriptions. Students should compare their
assessment final drafts against the marking guide before submission.
Assessment submission is as per the instructions below. Please retain a photocopy and softcopy of all
assessments.
Assessment 1
Assessment Type: Tutorial participation – individual assessment
Purpose: This assessment is designed to reinforce the subject content taught each week,
and develop students’ skills and application of knowledge of the subject content to
real work situations. This assessment relates to Learning Outcomes a, b, c and d.
Value: 10%
Due Date: Weekly.
Submission: Hand in in class
Topic: Weekly subject content
Task Details: Each week students will work on an in-class assignment
Marking Guide: Multiple attempts are allowed with only the highest mark calculated for final
grade.
Students will be evaluated each week on a scale of 0 to 2, with 0 being the lowest
and 2 being the highest participation. This grade will be based on the quality of your
contribution and how it supports and enriches the discussions. This evaluation will
begin in week 2 and end in week 11. The grading scale can be summarised as
follows:
Grade Discussion Explanation Example Participation
0 Student absent or did not participate None
1 Limited effort to participate Comments not completely accurate
2 Active participation with quality
comments
Comments that highlight issues and
analysis and provide recommendations or
solutions
Students are not expected to receive the highest level of evaluation for every class discussion, but over
the course of the class, consistent input is needed to receive significant marks for participation effort.
Lack of participation on a given discussion cannot be made up later for any reason, and there are no
exceptions to this policy. Students who prepare and actively participate should have no problem obtaining
good marks.MGT703
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Assessment 2
Assessment Type: Case study 1 – individual assignment
Purpose: This assessment is designed to reinforce the foundation theories taught before
the mid-trimester break, and develop students’ skills and application of
knowledge of the subject content to a real organisation’s situation. This
assessment relates to Learning Outcomes a, b and c.
Value: 10%
Due Date: Week 6 – 5.00 pm Friday of Week 6
Submission: Submit online to Turnitin and Moodle via KOI’s Moodle subject homepage
Topic: Subject content from Week 2 – Week 5 inclusive.
Task Details: Case Study with eight short essay questions
Marking Guide: Each question is worth 2.5 marks. The stress is not on the “right” or “wrong”
answer. Instead, the emphasis is on the student’s ability to take into account all
the variables that might have a bearing on the situation and then find an answer
that is feasible – and the best among a limited number of alternatives. Rarely are
there situations for which there is only one solutionMGT703
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Marking Rubric for T117 MGT703 Knowledge Management (Case Study 1)
Criteria Fail
(0-49%)
Pass
(50 – 59%)
Credit
(60 – 69%)
Distinction
(70 – 79%)
High Distinction
(80-100%)
Research – extent
and application
Value 30%
Mark awarded
Inaccurate,
inappropriate or no
use of literature.
Analysis not
developed.
No original
explanations provided.
Minimum number of sources,
not all current or relevant.
Paraphrasing used throughout
but not always accompanied
by original explanations.
Theory relevant but not always
linked to analysis.
Good selection of theory
from a range of sources
to build and adequately
justifies analysis.
Paraphrasing used
throughout but
accompanied by original
explanations
Insightful and
appropriate selection of
theory from a good
range of current and
relevant sources to
systematically build and
justify analysis.
Minimum paraphrasing
Integration and originality in
the selection and handling of
relevant theory to build and
justify analysis.
Wide range of current and
relevant sources integrated in
systematic way.
Analysis of the
organisation
Value 30%
Mark awarded
Poor evaluation.
Significant gaps in
knowledge of the
theory and lack of
understanding of
company’s
capabilities.
No analysis provided.
Disjointed or no
discussion.
Simple discussion of areas of
strength and weakness in the
organisation’s capabilities.
Work reflects limited
engagement with
organisational context or
relevant theory.
Not all aspects of task
completed In sufficient detail.
Most aspects of the task
completed but assessment
lacks cohesion.
Identifies and discusses
areas of strength and
weakness in the
organisation’s
capabilities. Discussion
of some relevant issues
in theory and
organisational content in
evaluation.
All aspects of the task
completed – some
cohesion.
Identifies and clearly
explains
areas of strength and
weakness in the
organisation’s
capabilities.
Links to organisational
context and relevant
theory in evaluation.
All aspects of the task
completed with minimal
errors in cohesion
Identifies and insightfully
discusses areas of strength
and weakness in the
organisation’s capabilities.
Strong links to organisational
context and relevant theory in
evaluation.
All aspects of the task
completed in a comprehensive
and cohesive manner
Recommendations
/ conclusions
Value 30%
Mark awarded
Few or no
recommendations
made / no justification.
Any recommendations
made are not
supported or are
inaccurate.
Some recommendations made
/ not well linked to the results
of the evaluation or relevant
theory.
Good recommendations
made, linked to the
evaluation results / may
not be linked back
systematically to
relevant theory
Very good
recommendations made,
linked to the evaluation.
Theory used
systematically to justify
recommendations and
discuss enhancement of
the organisation’s
capabilities
Excellent recommendations
made, linked to the evaluation.
Theory used in insightful way
to justify recommendations
and discuss enhancement of
the organisation’s capabilities
Presentation
Value 10%
Mark awarded
Referencing is absent
/ not systematic /
incorrect
Acceptable presentation –
obvious errors demonstrating
lack of attention to detail.
Some attempt at referencing
but obvious errors
Good presentation
overall but some
obvious errors.
Referencing is mainly
accurate
Professional
presentation – minor
errors in some elements.
Correct referencing
throughout
Highly professional
presentation – satisfies all
presentation elements.
Correct referencing throughout
Total mark out of
10
Comments:
Assessment mark
_____ / _____MGT703
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Assessment 3
Assessment Type: Case Study Assignment and Presentation – group proposal (3 – 4 pages), group
report (3000 words), group presentation (15 minutes), peer evaluation.
Purpose: To allow students to apply the skills and knowledge of the subject to a modern
organisation situation. It also allows students to further develop their team working
skills. This assessment relates to Learning Outcomes a, b, c and d.
Value: 30% total comprising of:
Proposal (recommendations) 5%
Case Report (analysis) 17%
Presentation 5%
Peer Evaluations 3%
Due Date: Progress report Week 7 – in class
Case Report Week 10 – 5.00pm Friday of Week 10
Group Presentation Weeks 11 and 12 – specific dates will be allocated during
trimester
Peer evaluation Week 12 – hand in to Lecturer/tutor – beginning of the lecture
Submission: Presentation – oral presentations in class
Case Report – upload ONE soft copy PER GROUP to Moodle and Turnitin
Proposal - upload ONE soft copy PER GROUP to Moodle and Turnitin
Peer Evaluation to be handed to the Lecturer/Tutor in a closed envelope in Week 12.
Topic: An organisation’s use on knowledge management. Groups can either choose an
organisation to which they can obtain access to the relevant executives within the
organisation, or an organisation which they can obtain sufficient information about
from other sources.
Task Details:
Each group is expected to submit an one‐page project idea identifying the organisation, your reasons for
selecting this organisation. The approval of the project idea by me will avoid duplication and ensure proper
focus. This project idea should be submitted early in the trimester so that it can be approved latest by
Week 4.
The Proposal
ONE detailed proposal should be submitted. The proposal should be 3 to 4 pages long (single-spaced),
excluding appendices (Figures, Tables, etc.). It should focus on improvement in knowledge management
In this proposal, you should describe (a) the problems in the current KM, focusing on specific aspects
(e.g., knowledge creation, sharing, and utilization of clearly identified areas of knowledge for
disseminating information, improving decision making or generating insight/knowledge), (b) the
proposed improvement (which should not be a laundry list of several minor changes, but a substantially
different approach – think “process reengineering”; and (c) the costs and benefits of the proposed
changes to KM. In developing this proposal, you may borrow ideas from the book chapters or the cases
discussed in class, but creativity (as long as not so wild as to be indefensible) will also be considered
very important.
Group Project
Student groups of 1 to 3 will study one organisation’s use of KM. The information needed for the paper
should be obtained through a combination of means, including: personal or phone interviews with the
organisation's employees; articles/cases from academic journals, trade journals, and books. If you can’t
interview any executive from the organisation, either personally or by phone, you should obtain a greater
variety of published information so that you can form reliable and rich conclusions. I will hold any
information you provide in the report in the STRICTEST CONFIDENCE. If any portion of the report is
used for other purpose, the presentation will be such as to make it impossible for the readers to identify
the specific firm or individuals. Based on the above information, each group will present its findings in two
documents and one in-class presentation. The three documents include a case and a proposal for
improvement in that organisation’s knowledge management.
Group Presentation
Each group will present in class its case study and proposal. The focus should be on the proposed new
approach to KM, but the current and historical developments related to KM (as described in the case
study) should be included to provide the necessary context. Each presentation is expected to last aboutMGT703
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15 minutes (plus Q&A), although the exact time available will depend on the number of groups. At the
start of the presentation, each group will provide to the rest of the class:
(a) a one-page hand-out summarising the case and proposal;
(b) a copy of the slides used for the presentation.
Peer Evaluations
All members should contribute to the group effort. To increase the likelihood that this happens, 3 points in
the course will be based on peer evaluation by group members. For this evaluation, each student will
allocate 100 points among the OTHER members of his/her group, and submit these peer evaluations in a
closed envelope along with the group’s final assignment. If a student does not submit peer evaluations, it
will be assumed that they believe that the other group members contributed equally.
The Case Report
The case should be similar in style to the cases discussed in class. It should be 8 to 10 single-spaced pages,
excluding appendices (Tables , Figures, bibliography, etc.). The case should include the following:
Executive Summary
General background of the organisation
Description of the organisation’s key knowledge areas
Description of the organisation’s use of IT‐based tools for managing knowledge
Description of the organisation’s use of socialization-based tools (e.g., meetings, brainstorming) for
managing knowledge
Description of the knowledge sharing climate within the organisation, including: (a) incentives for
knowledge sharing; (b) structural roles (e.g., Chief Knowledge Officer) related to KM
Description of the changes that have occurred with respect to #2, #3, #4, and #5 over the last five years
Conclusion (including recommendations and links to cases and/or chapters)
Presentation: See details in Task Details above
Marking Guide: The Case Report will be marked as follows:
Executive Summary 5%
General background of the organisation 5%
Description of the organisation’s key knowledge areas 10%
Description of the organisation’s use of IT‐based tools for managing
knowledge
15%
Description of the organisation’s use of socialization-based tools (e.g.,
meetings, brainstorming) for managing knowledge
15%
Description of the knowledge sharing climate within the organisation,
including: (a) incentives for knowledge sharing; (b) structural roles (e.g.,
Chief Knowledge Officer) related to KM
15%
Description of the changes that have occurred with respect to #2, #3, #4, and
#5 over the last five years
15%
Conclusion (including recommendations and links to cases and/or chapters) 20%
Group Presentation: Your presentation will be evaluated using the following scale in each of the
categories below.
1. Introduction
a. Got our attention
b. Gave a preview of presentation
2. Preparation
a. Preparation apparent
b. Practice apparent
c. Each member prepared equally
3. Organisation
a. Project well organised?
b. Easy to follow?
c. Did the overall presentation have an introduction, a stated objective, a body with
supporting material, and a definite conclusion?
4. CreativityMGT703
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a. Did the group show creative thinking in the method of development and presentation?
b. Did they get the audience involved in “learning” the material?
c. Was the content audience centred?
5. Meeting assignment objectives
a. Did the presentation incorporate strong, effective supporting materials throughout?
b. Did the presenters give clear and concrete explanations and examples?
6. Presentation style
a. Was it delivered extemporaneously? (members knew their material, used minor notes,
and did not read it to us !)
b. Language used was appropriate and clear?
7. Delivery
a. Eye contact
b. Volume, vocal variety
c. Nonverbal body language (fidgeting, posture, gestures, etc.)
d. Verbal fillers (ah, um)
e. Did the speakers show sincerity or enthusiasm when they spoke?
8. Visual aid(s):
a. Usefulness: helped to explain, clarify, create interest, etc.
b. Appearance of visual aid: aids credibility, large enough, professional looking
c. Handling of visual: knew how to use equipment, everyone could see, didn’t pass
inappropriately around, etc.
9. Conclusion
a. Ended with a summary
b. Had finality to cap off presentation
10. Overall team cohesiveness:
a. Connected to each other
b. Other team members were attentive while individuals spoke
c. Met time requirements
11. Overall rating of project - includes presentational style, content, organisation, and creativityMGT703
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Marking Rubric for T117 MGT703 Knowledge Management (Case Study 2)
Criteria Fail
(0-49%)
Pass
(50 – 59%)
Credit
(60 – 69%)
Distinction
(70 – 79%)
High Distinction
(80-100%)
Research – extent
and application
Value 30%
Mark awarded
Inaccurate,
inappropriate or no
use of literature.
Analysis not
developed.
No original
explanations provided.
Minimum number of sources, not
all current or relevant.
Paraphrasing used throughout
but not always accompanied by
original explanations.
Theory relevant but not always
linked to analysis.
Good selection of theory
from a range of sources to
build and adequately
justifies analysis.
Paraphrasing used
throughout but
accompanied by original
explanations
Insightful and appropriate
selection of theory from a
good range of current and
relevant sources to
systematically build and
justify analysis.
Minimum paraphrasing
Integration and originality in the
selection and handling of
relevant theory to build and
justify analysis.
Wide range of current and
relevant sources integrated in
systematic way.
Analysis of the
organisation
Value 30%
Mark awarded
Poor evaluation.
Significant gaps in
knowledge of the
theory and lack of
understanding of
company’s
capabilities.
No analysis provided.
Disjointed or no
discussion.
Simple discussion of areas of
strength and weakness in the
organisation’s capabilities.
Work reflects limited
engagement with organisational
context or relevant theory.
Not all aspects of task
completed In sufficient detail.
Most aspects of the task
completed but assessment lacks
cohesion.
Identifies and discusses
areas of strength and
weakness in the
organisation’s capabilities.
Discussion of some
relevant issues in theory
and organisational content
in evaluation.
All aspects of the task
completed – some
cohesion.
Identifies and clearly
explains
areas of strength and
weakness in the
organisation’s capabilities.
Links to organisational
context and relevant theory
in evaluation.
All aspects of the task
completed with minimal
errors in cohesion
Identifies and insightfully
discusses areas of strength and
weakness in the organisation’s
capabilities.
Strong links to organisational
context and relevant theory in
evaluation.
All aspects of the task completed
in a comprehensive and cohesive
manner
Recommendations /
conclusions
Value 30%
Mark awarded
Few or no
recommendations
made / no justification.
Any recommendations
made are not
supported or are
inaccurate.
Some recommendations made /
not well linked to the results of
the evaluation or relevant theory.
Good recommendations
made, linked to the
evaluation results / may
not be linked back
systematically to relevant
theory
Very good recommendations
made, linked to the
evaluation. Theory used
systematically to justify
recommendations and
discuss enhancement of the
organisation’s capabilities
Excellent recommendations
made, linked to the evaluation.
Theory used in insightful way to
justify recommendations and
discuss enhancement of the
organisation’s capabilities
Presentation
Value 10%
Mark awarded
Referencing is absent
/ not systematic /
incorrect
Acceptable presentation –
obvious errors demonstrating
lack of attention to detail.
Some attempt at referencing but
obvious errors
Good presentation overall
but some obvious errors.
Referencing is mainly
accurate
Professional presentation –
minor errors in some
elements.
Correct referencing
throughout
Highly professional presentation
– satisfies all presentation
elements.
Correct referencing throughout
Total mark out of 30 Comments:
Assessment mark
_____ / _____MGT703
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Assessment 4
Assessment Type: Final Exam – closed book exam - individual assessment.
Purpose: The purpose of the final examination is to test your understanding of course
concepts and your ability to apply these concepts. The examination may cover
materials used in tutorials, class discussions and/or from the readings. This
assessment contributes specifically to Learning Outcomes a, b, c and d.
Value: 50%
Due Date: The final exam will be held in the official KOI exam period in Week 14 of the
trimester. The specific date and time will be posted towards the end of the
trimester.
Topic: The examination may cover content from any part of the entire subject.
Task Details: Students will be given a case study based on which they will be required to
answer a series of short and longer answer questions related to the subject theory
and concepts. More detail may be provided during trimester.
3.2 Late Penalties & Extensions
An important part of business life and key to achieving KOI’s graduate outcome of Professional Skills is the
ability to manage workloads and meet deadlines. Consequently, any assessment items such as in-class
quizzes and assignments missed or submitted after the due date/time will attract a penalty (see below).
Students who miss mid-trimester tests and final exams without a valid and accepted reason (see below)
may not be granted a deferred exam and will be awarded 0 marks for assessment item. These penalties
are designed to encourage students to develop good time management practices, and create equity for all
students.
Any penalties applied will only be up to the maximum marks available for the specific piece of assessment
attracting the penalty.
Late penalties, granting of extensions and deferred exams are based on the following:
o In Class Tests (excluding Mid-Trimester Tests)
o No extensions permitted or granted – a make-up test may only be permitted under very special
circumstances where acceptable supporting evidence is provided. The procedures and timing to
apply for a make-up test (only if available) are as shown in Section 3.2.1 Applying for an
Extension (below).
o Missing a class test will result in 0 marks for that assessment element unless the above
applies.
o Written Assessments
o - 5% of the total available marks per calendar day unless an extension is approved (see Section
3.2.1 below)
o Presentations
o No extensions permitted or granted – no presentation = 0 marks. The rules for make-up
presentations are the same as for missing in-class tests (described above).
o Mid-Trimester Tests and Final Exams
o If students are unable to attend mid-trimester tests or final exams due to illness or some other
event (acceptable to KOI), they must:
1. Advise KOI in writing (email: [email protected]) as soon as possible, but no later than
three (3) working days after the exam date, that they will be / were absent and the reasons.
They will be advised in writing (return email) as to whether the circumstances are acceptable.
2. Complete the appropriate Application for Extension or Deferred Exam Form available from the
Student Information Centre in Moodle, on the KOI Website (Policies and Forms) and the
Reception Desk (Market St and Kent St), as soon as possible and email with attachments to
[email protected].
3. Provide acceptable documentary evidence in the form of a satisfactorily detailed medical
certificate, police report or some other evidence that will be accepted by KOI.
4. Agree to attend the deferred exam as set by KOI.MGT703
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Please note: there will only be one deferred exam offered.
Marks awarded for the deferred exam will be the marks awarded for that
assessment.
If you miss the deferred exam you will be awarded 0 marks for the
assessment. This may mean you are unable to complete (pass) the subject.
3.2.1 Applying for an Extension
If students are unable to submit or attend an assessment when due, and extensions are possible, they
must apply by completing the appropriate Application for Extension form available from the Student
Information Centre in Moodle, the KOI Website (Policies and Forms) and the Reception Desk (Market St
and Kent St), as soon as possible but no later than three (3) working days of the assessment due date.
The completed form must be emailed with supporting documentation to [email protected].
Students and lecturers / tutors will be advised of the outcome of the extension request as soon as
practicable.
Appropriate documentary evidence to support the request for an extension must be supplied. Please
remember there is no guarantee of an extension being granted, and poor organisation is not a
satisfactory reason to be granted an extension.
3.3 Plagiarism and Referencing
Please remember that all sources used in assessment tasks MUST be suitably referenced.
Failure to acknowledge sources is plagiarism, and as such is a very serious academic issue. Students
plagiarising run the risk of severe penalties ranging from a reduction through to 0 marks for a first offence
for a single assessment task, to exclusion from KOI in the most serious repeat cases. Exclusion has
serious visa implications. The easiest way to avoid plagiarising is to reference all sources.
Harvard referencing is the required method – in-text referencing using Author’s Surname (family name)
and year of publication. While there are many versions of Harvard referencing, KOI prefers the Anglia
version of Harvard referencing.
A Referencing Guide, “Harvard Referencing”, and a Referencing Tutorial can be found in the right hand
menu strip in Moodle on all subject pages.
An effective way to reference correctly is to use Microsoft Word’s referencing function (please note that
other versions and programs are likely to be different). To use the referencing function, click on the
References Tab in the menu ribbon – students should choose Harvard – Anglia 2008 as the style. A guide
to this method can be found in Moodle.
Authorship is also an issue under Plagiarism – KOI expects students to submit their own original work in
both assessment and exams. All students agree to a statement of authorship when submitting
assessments online via Moodle, stating that the work submitted is their own original work. Authorship
becomes as issue under the following circumstances:
Handing in work created by someone else, whether copied from another student, written by
someone else, or from any published or electronic source, is fraud, and falls under the general
Plagiarism guidelines.
Copying / cheating in tests and exams also fall under these guidelines. Such incidents will be
treated just as seriously as other forms of plagiarism.
Students who willingly allow another student to copy their work in any assessment situation may be
considered to collude to the copying/cheating, and similar penalties may be applied.
Further information can be found on the KOI website.
3.4 Reasonable Adjustment
The Commonwealth Disability Discrimination Act (1992) makes it unlawful to treat people with a disability
less fairly than people without a disability. In the context of this subject, the principle of ReasonableMGT703
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Adjustment is applied to ensure that participants with a disability have equitable access to all aspects of the
learning situation. For assessment, this means that artificial barriers to their demonstrating competence
are removed.
Examples of reasonable adjustment in assessment may include:
provision of an oral assessment, rather than a written assessment
provision of extra time
use of adaptive technology.
The focus of the adjusted assessment should be on enabling the participants to demonstrate that they
have achieved the subject purpose, rather than on the method used.
3.5 Appeals Process
Full details of the KOI Assessment and Assessment Appeals Policy may be obtained in hard copy from the
Library, and on the KOI website www.koi.edu.au under Policies and Forms.
3.5.1 Assessments and Mid-Trimester Exams
Where students are not satisfied with the results of an assessment, including mid-trimester exams, they
have the right to appeal. The process is as follows:
1. Discuss the assessment with their tutor or lecturer – students should identify where they feel
more marks should have been awarded – students should provide valid reasons based on the
marking guide provided for the assessment. Reasons such as “I worked really hard” are not
considered valid.
2. If still not satisfied, students should complete an Application for Review of Assessment Marks
form, detailing the reason for review. This form can be found on the KOI website and is also
available at KOI Reception (Market St and Kent St).
3. Application for Review of Assessment Marks forms must be submitted as explained on the
form within ten (10) working days of the return of the marked assessment, or within five (5)
working days after the return of the assessment if the assessment is returned after the end
of the trimester.
3.5.2 Review of Grade – whole of subject and final exams
Where students are not satisfied with the results of the whole subject or with their final exam results, they
have the right to request a Review of Grade – see the Assessment and Assessment Appeals Policy for
more information.
An Application for Review of Grade form (available from the KOI Website under Policies and Forms and
from KOI Reception, Market St and Kent St) should be completed clearly explaining the grounds for the
application. The completed application should be submitted as explained on the form, with supporting
evidence attached, to the Academic Manager.