BSBMGT615 –Contribute to organisational change
Assessment # 1 Assessment Type Project Due Date
Assessment Conditions
This is an assessment that may be worked on in study time and as homework.
Assessment presentation should be completed in a manner that is appropriate to professional business reporting.
All sections and requirements of the assessment task must be included.
Feedback may be sought prior to submission.
Where necessary include forms, pictures, charts etc. may be added as attachments
Student details
Student Name: Student ID:
Re-submissions
If you receive NYC for your assessment you must make the necessary adjustments and re-submit. Please rename your file with RESUB1 /RESUB2 etc. It is important to do this to distinguish between the old file and the new one with the adjustments
Declaration of Authenticity
The above named student, confirm that by submitting, or causing the attached assignment/s to be submitted, to Lonsdale Institute Pty Ltd, I have not plagiarised any other person’s work in this assignment and except where appropriately acknowledged, this assignment is my own work, has been expressed in my own words, and has not previously been submitted for assessment. I do understand and accept the consequences of academic misconduct according to Lonsdale’s Policies and Procedures.
Scenario
Lonsdale Fitness went through a rapid expansion and all franchises were left to function as independent units. Lonsdale Fitness wants to increase client satisfaction and has now decided to standardise the way in which the franchises operate. Complaints received from clients have initiated this change.
o This is what is intended – same systems developed and used in head office, same customer service techniques, same fitness classes and changed monthly
The CEO and Board are very keen but are also expecting resistance from some personal trainers who believe they create better routines than head office. No one is aware of the impending changes.
You are being given the responsibility of developing a detailed organisational development plan which will clearly address what is needed to be developed, how and why the development will occur
Assessment Task
STAGE 1 – SWOT analysis
Identify and list the key elements in each quadrant. Get these down on paper as the first step.
Internal: Strengths & Weaknesses
The top two sections (STRENGTHS and WEAKENESSES) both originate internally. These are things that you can control. Strengths are helpful; Weaknesses are harmful.
External: Opportunities & Threats
The lower two sections (OPPORTUNITIES and THREATS) both originate externally. These are things that you cannot control. Opportunities are helpful; Threats are harmful.
STAGE 2 – Organisational Development Plan – (use layout/format below)
ORGANISATIONAL DEVELOPMENT PLAN
Project Name
Prepared By
Date (MM/DD/YYYY)
INTRODUCTION
This is where you discuss the reasons, advantages and disadvantages of the current situation:
(a) Discuss the factors that have shown that the change is needed.
(b) Discuss the advantages of this organizational development and the need for clear planning
(c) Discuss briefly how resistance and reluctance to change will be managed.
ORGANISATIONAL DEVELOPMENT SCOPE - OVERVIEW
(This section can be brief. It provides an overview of the topics that will be covered in the main body of the plan.)
a. Stakeholder Management
Who will be affected by the business changes?
Mention the support you expect from each of the stakeholders and their influence on the organisation. Discuss your plan for building greater support among those with the most influence. Who are the supporters and who are the challengers to implementing the project?
Mention how much the stakeholders’ currently know about the project and plan. How much do you want them to know? How will you engage stakeholders to be willingly involved and support the change?
(This information could be written in an essay or report format or placed in a table such as …)
Stakeholder Name Awareness
H/M/L Degree of Support or Challenge Influence
H/M/L Plan for greater support
b. Communication
Without accurate and on time information shared amongst involved stakeholders, confusion, resistance and frustration will prevail. How will you invite open feedback and then respond constructively?
Describe stakeholder groups (should be the same list as previous topic) Develop a communication plan that specifies who will get:
• What information?
• At what time?
• In what format(s)?
• Means of delivery and recording?
Stakeholder group What? When? Format Means of delivery and recording
c. Training
The education plan is the basis for the training activities. It needs to be tailored to the needs of the user, well understood and effective. Discuss how you will:
I. Learn and understand the training needs of each stakeholder group
ii. Develop training activities?
iii. Deliver content by the appropriate method?
d. Stakeholder Objectives
From what you identified earlier you are aware of what is important to the stakeholders and are now able to answer questions and gain support
Serious concerns or misunderstandings must be responded to promptly if you are to convince concerned stakeholders the project is in their best interest. State how you would respond to these concerns. Example: (One on one or group meetings, before and after comparisons and costings).
(This information could be written in an essay or report format or placed in a table such as…)
Stakeholder Group
Known Concerns
(Suspected basis for resistance - if any) Response to concerns
Plan to make senior management commitment to the project visible to all. List the supporting actions they could take to display this commitment
Management position Proposed Supporting Actions
COMMUNICATION AND TRAINING OBJECTIVES
The key to organisational development is effective and strategic communication. Talk to stakeholders to discover what they require, then design an effective Communication and Training Plan.
Your Plan must:
• Identify stakeholders
• Identify the best format and means of communication to each stakeholder.
• Identify skills gaps
• Describes the purpose
• Identify timing, location and attendees.
• Describe preparation, if necessary, to put each communication & training item in place and what to do to keep all stakeholders well informed.
Communication and Training Strategy
Stakeholder Target Skill required/exists Timing Purpose Method
Provide the Organisation with Information Necessary to Prepare for Upcoming Changes
Look at the departments within the organisation and list the changes to policies and procedures that will need to be made.
Department
Existing policy Change to policy Timing:
Urgent Medium Low Purpose Training or information required
ORGANISATIONAL CHANGE MANAGEMENT: APPROACH AND RESOURCES
Develop a Risk Response Plan for Organisational Change. Identify all sources of uncertainty in this Organisational Change project, Uncover and maximise opportunities to promote the change, prioritise threats and develop response plans for those that pose true risk to the project.
Some examples of organizational change risk:
Insufficient workforce data limiting the ability to plan fully and effectively
Reputation risk associated with the quality and quantity of staff
Workforce not reflecting diversity
Inefficient, ineffective management of human resources
A workforce that is inflexible and does not have the necessary capabilities to
deliver future services necessary for the organisation to achieve its goals
An inability to attract and retain high quality staff
Learning and development resources being allocated to activities which do not
support the strategic goals of the organisation
Inability to meet community and/or government expectations regarding provision
of services
Inability to adapt to new or changing conditions
Inability to match staff with changing work requirements
Lack of induction for new staff,
Create a team who are responsible for identifying changes to the workload and planning issues in relation to the workforce.
Bullet point what is expected to be achieved.
• What means of communication will you use to inform those who will be affected by the new system.
• What type of response plan communication will there be and why are you undertaking it?
• How have you arranged for potential users to be able to provide feedback, ask questions, etc?
• What process will you provide that allows specific groups to request modifications to the existing project plan?