BSNS 5350 Introduction to Operations Management ASSESSMENT ONE, SEMESTER 1, 2017 Individual report: Investigation into basic factors of Business Process Management – Learning outcomes: 1, 2, and 3. AIM The aim is to identify, discuss and apply operations management theory and techniques to an organisational situation in order to help improve overall productivity. ISSUE DATE: Week 1 DUE DATE: Week 4/5 40 percent of final grade. Out of 100 marks as follows: Questions 1-5 = total 90 marks, Professionalism and references = total 10 marks REQUIRED Your project is to: Select a manufacturing or services organisation for your assignment (preferably NZ based). Conduct research (desktop/internet) for the chosen organisation. Complete the following tasks 1,2,3 and 4 set out below. Compile a report using the report template provided by lecturer on course Moodle. TASKS Provide company background for the chosen organisation as follows: Name of organisation and a briefly describe the nature of their business Succintly explain the organisation’s vision, mission and goals and discuss the purpose of the 'organisational’ strategy and the purpose of the ‘operations strategy’. Identify and briefly discuss 3 key current business issues (internal and external). (30marks) Discuss the type of business. In particular, identify the production process strategy adopted by the organisation. (15 marks) Productivity – Refer Appendix One to access the question which is dependent on the organisation chosen for this assignment. (25 marks) NB: Show all workings and formulas for calculations Discuss the organisations approach to inventory management and make suggestions for improvement. The role and significance of ‘demand forecasting’ should be included in you answer. (20 marks) NB: For all sections it is necessary to provide strong support and logical justification based on management theory and concepts for full marks. MARKING RUBRIC / SCHEDULE for ASSIGNMENT ONE See below STUDENT GUIDE TO THE ASSIGNMENT Guidance on length: 2000 - 2500 words (Cover, Title pages, TOC and Exec Summary not incl.) The focus should be on quality NOT quantity. Please use 12pt font with1.5 to 2.0 line spacing. Recommended font is Arial or Times New Roman. THIS ASSIGNMENT MUST BE TYPED. Untyped assignments will not be marked. Late assignments Late assignments will not be marked. Refer to Unitec’s SAC regulations for late assignments or impaired performance found in your Course Handbook. Please Note: Students are expected to hand in original work only. Sections that are copied from the text, or other references, are not acceptable. Students must present their own ideas in their own words when providing an acceptable assignment. Assignments containing clear evidence of plagiarism will be referred to the Programme Leader for possible disciplinary action and then returned to the student without being graded. Remember to keep back-up copies of all your work at all stages, and be careful that other students do not acquire or interfere with your work. A copy of the cover sheet for the assignment must be completed and attached to the assignment. This is available on the Moodle site for this course. This is an important requirement. To satisfactorily complete the assignment, students are expected to refer to (and cite in their answers) the course text, other management texts and journal materials. All students have access to reference material through the Unitec library. Note: The style of acknowledgment used in the Unitec Business faculty is the APA referencing style. This style has a particular format for listing references used and for citing the authors of ideas or quoting authors within assessments. Reference lists should contain texts, journals and web sites. This list must comply with APA format requirements. That is: ordered alphabetically based on family names of authors and with all required information. Refer to the Unitec Library page, or the external links provided in Moodle, for the essential requirements of APA. Useful business writing resources: Emerson, L. (2012). Writing Guidelines for Business Students (5th ed.). Cengage Learning. Manalo, E., Wong-Toi, G., & Bartlett-Trafford, J. (2009). The Business of Writing – Written Communication for Business Students (3rd ED). North Shore, Pearson. Make sure you keep a copy of the web address and other details needed for correct referencing. Turnitin.com Turnitin is a software package that identifies plagiarised content in assignments. Lecturers will require students to submit their assignments through Turnitin.com. Assignments that are not submitted to Turnitin.com will not be graded. ASSESSMENT ONE GENERAL FEEDBACK Marking schedule – Assessment One Weighting Cover Page Title page Presentation quality Cover page provided and correctly filled-out (1 mark) Accurately typed, formatted, page numbers, high standard of grammar and spelling. (1 marks) Title Page – (1 mark) Professionalism (1 mark) Quality - (1 mark) 5marks Task 1 The Company Background Name of organisation and brief nature of the business given (5 marks) Organisation Vision, Mission, goals and objectives (5marks) Discuss the importance of the organisation strategy (5 marks) Discuss the operations strategy in relation to the organisational strategy (2marks) Competitive strategy is explained(3 marks) Identify key competitive priorities (3marks) Realistic & Measurable objectives (2 marks) (10 marks) d) Identify and discuss 3 x key business issues the organisation may be currently facing. (5 marks) 30 marks Task 2 Type of business Correctly identify whether organisation provides a service or is a manufacturer (or both). (5 marks) Corrrectly identify production/service process strategy (5 marks) Describe the type of workforce and labour skills the organisation requires for production / service provision (5 marks) 15 marks Task 3 Productivity (2marks) (2marks) (3marks) (3marks) NB: Provide justification for your answer to each question (9marks). Also attach EXCEL SPREADSHEET showing final results (plus s/sheet showing formulas) (6 marks) 25 marks Task 4 Inventory Management Inventory approach correctly identified using theory and concepts learned from the course (5 marks) Inventory approach is well supported by theory and examples (5 marks) The role of forecasting (5 marks) and its significance (5 marks) 20 marks References Citations are used and are accurate. Full details of all sources of external information used to compile the proposal– references are in the correct APA format. 5 marks Total Marks 100 marks Appendix One Suppose your service company runs a call centre and is considering system changes in an effort to increase ‘operator’ productivity for the centre. The centre answers an average 14400 calls per week. There are 10 operators. They work 8 hours per day, 6 days per week. The new system will give the centre the capability to answer 15120 calls per week with 7 operators. The accounting department reports that actual costs are: overheads $2000, wages $8000 and materials $1000 pwk. a. Calculate the labor and multifactor productivity for the current situation (operator/hour). b. Calculate the labor and multifactor productivity for the system change (operator/hour). c. Are there any service quality considerations that should be accounted for? d. Suppose that the call centre adopts the new system. Is the change a productivity increase? Explain briefly. Assume your manufacturing company needs to make 100,000 products per month to meet demand. Each month contains 20 working days, each of which allows for 3 separate 8-hour shifts. (a) If a worker can produce 10 parts/hour, how many workers are needed on each shift? (b) If each shift has 100 workers, what is the productivity of an individual worker? (c) If material costs are $10/part, capital costs are $100,000 and labour costs are $10/hour, what is the multifactor productivity of the plant from part (a)? d) If the facility has to increase its production to 150,000 products due to a technology upgrade what will the new labour factor productivity be for the facility?