25/03/2017
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BUS102
Introduction to Management
Organisational Behaviour
Week 8
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1. Robbins, S.P, Judge, T.A, Milett, B, & Boyle, M 2011,
Organisational Behaviour 6th edn., Pearson Australia,
Frenches Forest, NSW, pp. 8, 11, 20-24, 246-249, 260, 276-
278, 280-289.
Do not remove this notice.
Big Ideas
Why do people behave the
way they do?25/03/2017
2
Learning Objectives
• Develop an understanding of
organisational behaviour and the impact it
has on developing staff, teams and the
organisation
• Identify the relationship between individual
attitudes & personalities and their
behaviour
Enquiry Question
What would you do?
Behaviour lab conformity:
https://www.youtube.com/watch?v=
EoU0Kbiw9RE
What is organisational behaviour
(OB)
• The field of study that investigates the
impact that individuals, groups &
structure have on the behaviour
within the organisation
• Purpose to apply knowledge &
improve effectiveness25/03/2017
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Disciplines contributing to OB
Robbins, S.P, Judge, T.A, Milett, B, & Boyle, M 2011, Organisational Behaviour 6th edn.,
Pearson Australia, Frenches Forest, NSW, p. 11.
What does OB mean for
organisations?
• Productivity
• Absenteeism
• Turnover
• Difficult behaviour
• Job satisfaction
What does OB mean for organisations?
• Individual – each is different & managers
need to understand characteristics that can
influence behaviour
• Group – interaction and behaviour of people
in groups
• Organisation – what may happen when
formal structures are added & impact on
behaviour
Organisational Behaviour explained:
https://www.youtube.com/watch?v=1PGKlwtOoR025/03/2017
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Basic OB model
Robbins, S.P, Judge, T.A, Milett, B, & Boyle, M 2011, Organisational
Behaviour 6th edn., Pearson Australia, Frenches Forest, NSW, p. 24.
Attitude
• Attitudes are evaluative statements –
positive or negative
• The main components of attitude:
– Cognitive: description or belief in the way
things are
– Affective: emotional or feeling part of attitude
– Behavioural: intent to behave in a certain way
towards something or someone
Attitude
Job related attitudes:
• Job satisfaction
• Job involvement
• Organisational commitment
• Employee engagement25/03/2017
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Quiz Checkpoint
• Organisational behaviour only focuses on the
needs of the individual at work.
True/False
• Organisational behaviour is complex but by
considering the following elements you can
explain and predict the behaviour of people at
work:
a. Citizenship, productivity and satisfaction.
b. Organisational, group and individual.
c. Leadership, motivation and trust.
d. Organisational culture, power and emotional
intelligence.
Personality
• Personality traits: characteristics that
describe an individuals behaviour:
– Shy, aggressive, submissive, lazy,
ambitious, loyal etc.
• Personality tests such as MyersBriggs Type Indicator
Emotional Intelligence
• Emotional intelligence is the ability to
detect and manage emotional cues &
information
– Self aware of own emotions
– Detect emotions in others
– Manage emotional cues & information
• Plays important role in job performance
Emotional Intelligence:
https://www.youtube.com/watch?v=Y7m9eNoB3NU25/03/2017
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Emotional Intelligence
Self Awareness
• Recognise your emotions &
their effects
• Know your strengths & limits
• Sure about self worth &
capabilities
Social Skills
• Deliver clear messages
• Inspire & guide others
• Negotiate & resolve
disagreements
• Manage change
• Nurture relationships & group
synergy
Self Management
• Manage disruptive &
impulsive emotions
• Take responsibility for
performance & actions
• Thinking before acting
Social Awareness
• Sensing others feelings &
perspectives
• Anticipating, recognising &
meeting the needs of others
• Ability to listen
Personal Competence Social Competence
Emotional intelligence quiz:
http://psychology.about.com/library/quiz/bl_eq_quiz.htm
Groups & teams
• A group is two or more individuals coming
together to achieve particular objectives
• Tuckman’s stages of group development
Robbins, S.P, Judge, T.A, Milett, B, & Boyle, M 2011, Organisational
Behaviour 6th edn., Pearson Australia, Frenches Forest, NSW, p. 247.
Types of teams
• Problem-solving teams
• Self-managed work teams
• Cross-functional teams
• Virtual teams25/03/2017
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Creating effective teams
Context
Adequate resources
Leadership & structure
Climate of trust
Performance evaluation &
reward systems
Composition
Abilities of members
Personality of members
Allocation of roles
Diversity
Size of teams
Member preferences
Process
Common plan & purpose
Specific goals
Team efficacy
Mental models
Conflict levels
Social loafing
Team effectiveness
Quiz Checkpoint
• Groups tend to go through five stages as
they develop.
True/False
• Emotional intelligence includes all of the
following EXCEPT_____:
a. Self-management.
b. Cognitive skills.
c. Self-awareness.
d. Social skills.
Tutorial - Academic Development
• Tutorial handout
‘BUS102_Tutorial 8_T1_2017_What is a
paragraph?’
– Lead in sentence
– Supporting sentences
– Evidence
• Evaluate your own writing:
– use assessment 1 or 2