Diploma in Health Services Management (Level 7) 1 DHSM 304: An Investigative Research Project – Leading Strategic Change in Health and Social Care Term 2 2017 Assignment 1: Strategic Change Research Project Proposal Level 7 Credits 30 Assessment 1 Total Marks / Weighting 60 marks / 30% Week Due Week 10 (Term A) Submission Date Instructions: 1. Ensure your Name, Student ID, Lecturer’s Name and Date is entered on this page. 2. Read the instructions carefully. 3. This is an individual assignment. 4. Your submission should be in the research report format. Please refer to Research Report Guidelines provided. 5. You are not allowed to present or hand in the same or similar assignment of another individual. This will be regarded as cheating and will be marked zero. 6. Please use the following formatting guidelines for submitting the completed assignment: Font Size : 12 Font Type : Times New Roman, Arial, Helvetica Line space : 1.5 Headings size : 14, 16 7. You must complete each task on your own and you are encouraged to conduct your own report based on class exercises, hand-outs, notes and external sources as a support tool. 8. If you are unsure of any task stated in the assignment, consult your lecturer to seek clarification. 9. Anything that is not your own work must be acknowledged through referencing. Plagiarism would be dealt with zero tolerance and you would fail the assessment. 10. “APA” 6th Edition referencing and citation are compulsory. 11. A soft copy of the Research Project Proposal (Assessment 1) must be submitted on Turnitin on Moodle and a hard copy must be handed/submitted to the lecturer by Week 10, please save your file as: ID Number/FULL NAME/304/Assessment 1. 12. Be advised that any similarity rate 25% or above will result in zero marks as stipulated above. 13. Your lecturer/tutor may require that you undertake an oral evaluation if there are any concerns about the originality/authenticity of your work. 14. Late submissions may be accepted with a deduction of 10% for up to 5 days from due date. Student Undertaking: I have read and understood the instructions for the open book assessment. I understand that I will be assigned a zero if I am found to engage in any unethical practice. Student Name Student ID Student Signature Date Assessor Name Total Marks / 60 Assessor Signature % Weighting / 30% Question No. Introduction S1 S2 S3 Referencing Total Total Marks 15 25 10 5 5 60 AllocatedDiploma in Health Services Management (Level 7) 2 DHSM 304 An Investigative Research Project – Leading Strategic Change in Health and Social Care Aim: To enable managers to analyse critically the complexity of strategic change so as to help them explore and evaluate ways of successfully using tools and concepts to deliver effective and sustainable change. To provide them with an understanding of change as a complex and dynamic process to which prescriptive approaches cannot be readily applied. Level 7 Credits 30 LEARNING OUTCOMES ASSESSED Learning Outcome Section Mark Allocation Percentage Allocation LO1: Identify, analyse, and diagnose the need for change in a health and social care organisation. Section 1 Part A 20 marks 10% LO2: Evaluate the role of the senior manager in managing the change in a health and social care organisation. Section 1 Part B 5 marks 2.5% LO3: Identify ways to negotiate, propose, and resolve/reduce resistance to change in a health and social care organisation. Section 2 Section 3 10 marks 5 marks 5% 2.5% Includes LO1, LO2 and LO3 Introduction 15 marks 7.5% Variance Referencing 5 marks 2.5% Total 60 marks 30% TERM OF REFERENCE Identify To recognize a problem, need, fact, concept; and to show that it exists. Analyse To study or examine something in detail, in order to discover more about it. Diagnose To recognize and name the exact character of a disease or a problem, by examining it. Evaluate To judge or calculate the quality, importance, amount, or value of something. Propose To offer or suggest a possible plan or action for other people to consider. Resolve To solve or end a problem or difficulty. Class Contact Hours 144 Lecturer supervised tutorial 60 Independent Learning 98 Total Student Learning Hours 300Diploma in Health Services Management (Level 7) 3 Instructions: You are required to write a Project Proposal of 1,000 – 1,500 words for your selected New Zealand health care organisation. A health care organisation refers to a specific health care entity, which may be – in private, public, or community and volunteer sectors. You will require approval from your course lecturer for the organisation you are selecting prior to writing proposal. This Project Proposal requires the use of primary data, secondary data or a combination of both. You can conduct a secondary research (qualitative and/or quantitative) about your selected NZ health care organisation including analysing its annual reports, media reports, articles, and website information. Or you can conduct primary research (qualitative and/or quantitative – interviews, questionnaires and/or surveys.) in which case you are required to receive ethical approval from Aspire2 International before any visit to the site of your selected organisation for data collection. Discuss with your lecturer as there are forms to fill before conducting any primary research. Writing effective proposal is a high-level communication skill. It requires sound critical thinking, analytical and problem-solving skills as well as an understanding of standard formats and styles. The characteristics of proposals include: providing evidence about an existing issue, focusing on the future, and recommending specific actions. You are required to use authentic academic books, journals, official agencies and healthcare organisations’ websites to support the points you make in the discussion section of your report. Write in your own words and reference all ideas, quotes and information which you obtain from the authentic books, journals, and the Internet using the APA format (6th edition) - refer to the APA guide. INTRODUCTION (Learning Outcomes 1, 2 & 3) (15 marks) Your introduction must provide an overview of the selected NZ healthcare organisation including: a) History of the organisation; and current structure and people of the organisation. b) Vision/goals of the organisation and services of the organisation. c) The aim of the project which includes at least THREE objectives and project scope in terms of limits and resources. FINDINGS / ANALYSIS SECTIONS SECTION 1: Research Background [Components (a) to (e) X 5 marks each = 25 marks] The background will provide the context within which your project will be done and relates to what is already known about the proposed topic. It provides a summary of relevant literature about the selected topic and should include: PART A (Learning Outcome 1) a) Identify and analyse the specific need for change in your chosen NZ healthcare organisation. b) Elaborate on the importance of this issue and justify the significance of your research project. c) Examine the relevance of change management to healthcare. d) Distinguish the resistance to change in healthcare. (20 marks) PART B (Learning Outcome 2) a) Evaluate the roles of senior managers in managing change in healthcare organisations. (5 marks)Diploma in Health Services Management (Level 7) 4 SECTION 2: Research Methods (Learning Outcome 3) [Components (a) and (b) X 5 marks each = 10 marks] Elaborate the methods that will be used to gather the required data and conduct your research. It should include: a) Data collection method(s), either primary, secondary or a combination of both – identify and justify appropriate data collection method(s) for your research. (5 marks) b) Data analysis method(s), either qualitative, quantitative or a combination of both – identify and justify appropriate data analysis method(s) for your research. (5 marks) SECTION 3: Timeline for the Project (Learning Outcome 3) (5 marks) Create a plan detailing the activities and expected timelines for completion of your project. REFERENCES (Variance) (5 marks) Include a list of books, journal articles, web sites, and other communications used in your investigation or cited in your report in alphabetical order. Use the APA (American Psychological Association) 6th edition format for references.Diploma in Health Services Management (Level 7) 5 FACULTY OF BUSINESS LECTURER’S FEEDBACK / COMMENTS FORM Term 2 2017 Course Code Course Name Health Promotion Lecturer(s) Name Assessment (1/2/3) Feedback / Comments: STUDENT ACKNOWLEDGEMENT: I/We have read and understood the comments above. ________________________________ ___________________________ Student Signature(s) Date Student Name: Student ID:Diploma in Health Services Management (Level 7) 6 DHSM 304: An Investigative Research Project – Leading Strategic Change in Health and Social Care Term 2 2017 Assignment 1: Strategic Change Project Proposal MARKING GUIDE INTRODUCTION (Learning Outcomes 1, 2 & 3) (15 marks) Your introduction must provide an overview of the selected NZ healthcare organisation including: a) History of the organisation; and current structure and people of the organisation. b) Vision/goals of the organisation and services of the organisation. c) The aim of the project which includes at least THREE objectives and project scope in terms of limits and resources. CRITERIA 13 - 15 marks 10 - 12 marks 7 - 9 marks 4 - 6 marks 1 - 3 marks 0 mark Descriptor Introduction contains parts (a), (b) and (c) and provides an overview of the entire report with ideas for all sections of the report. The history of the organisation, current structure and people of the organisation were described comprehensively. The organisational history included selected important/crucial evolving points that has led to the current setting and structure of the organisation. A brief history of the organisation is provided, accompanied by the current structure and information on the people of the organisation. The vision/goals of the organisation as well as services offered is stated clearly, although not elaborated. The aim of the project is stated clearly along with TWO clear objectives and the project scope in terms of limits and resources. Introduction has a brief history of the organisation, current structure and information on the people of the organisation; all aspects required to an achievable standard. The vision/goals of the organisation as well as services offered is stated to an achievable standard. The aim of the project is stated an achievable standard along with TWO brief objectives and the project scope The introduction does not quite address parts (a), (b) and (c). OR; Shows inability to interpret or evaluate statistics to use or uses them inappropriately. OR; Generally shows lack in topic knowledge. Attempt to make an introduction with or without occasional correct use of terminology but in no way reaches achievement status. Introduction was not attempted at all. May be a very short text or no text at all. OR; Introduction does not relate to the topic at all or is written on a topic different from the required topic. OR; Plagiarised.Diploma in Health Services Management (Level 7) 7 The vision/goals of the organisation as well as services offered are elaborated in an extensive manner. The aim of the project is stated clearly and holds high legibility, inclusive of THREE objectives as well as project scope in terms of limits and resources. Correct information, facts and statistics; and uses them well to support their ideas in a robust manner. Shows good knowledge of the topic. Ideas are some-what linked within and across the content evaluated. The written answer is somewhat comprehensive and consistent could be developed a little deeper or use examples to support comments. Information, facts and statistics are interpreted correctly but lacks ability to use them to support ideas or deliver information In a robust manner, application of knowledge lacks slightly. in terms of limits and resources. Consistent but not necessarily comprehensive writing. Interprets information, facts and statistics to use to emphasize the risk to NZ population but does not evaluate or look much further into them. Adequate knowledge of topic. Notes Paragraphs are substantially developed (two to three sentences), or only very few paragraph breaks are not indicated. Paragraphs have minimal development (one or two sentences), or a number of paragraph breaks are not indicated. Paragraphs may be somewhat out of sequence. Paragraphs have minimal development (e.g., one sentence), or some paragraph breaks are not indicated. Some paragraphs may be out of sequence. May be a minor glitch in flow that does not interfere with meaning. Errors in or absence of linking words or inconsistencies in tense across text may interrupt flow. May be a very short text or no text at all.Diploma in Health Services Management (Level 7) 8Diploma in Health Services Management (Level 7) 9 SECTION 1: Research Background (Learning Outcomes 1 & 2) (25 marks) The background will provide the context within which your project will be done and relates to what is already known about the proposed topic. It provides a summary of relevant literature about the selected topic and should include: PART A (Learning Outcome 1) (20 marks) a) Identify and analyse the specific need for change in your chosen NZ healthcare organisation. b) Elaborate on the importance of this issue and justify the significance of your research project. c) Examine the relevance of change management to healthcare. d) Distinguish the resistance to change in healthcare. PART B (Learning Outcome 2) (5 marks) a) Evaluate the roles of senior managers in managing change in healthcare organisations. *Note to assessor: The rubric below is to be used for each of the subsection under Part A and B stated above. CRITERIA 5 marks 4 marks 3 marks 2 marks 1 mark 0 mark Descriptor Subsection contains everything required. Written answers are comprehensive and consistent and is well supported with examples and or references. Ideas link well across all the content evaluated. Correct interpretation of information, facts and statistics; as well as uses them in a sound manner to Student provides an idea to the subsection. Ideas are some-what linked within and across the content evaluated. Provides support for writing with examples, experiences or references but they may not reinforce the ideas completely. The written answer is somewhat Subsection has all aspects required to an achievable standard. Consistent but not necessarily comprehensive writing. Interprets information, facts and statistics to use to emphasize the risk to NZ population but does not evaluate or look much further into them. There is a subsection which refers to respective part but does not quite address them. OR; Shows inability to interpret or evaluate information, facts and statistics; uses them inappropriately. OR; Attempt to introduce the subsection with or without occasional correct use of terminology but in no way reaches achievement status. Subsection was not attempted at all. May be a very short text or no text at all. OR; Subsection does not relate to the topic at all or is written on a topic different from the required topic. OR;Diploma in Health Services Management (Level 7) 10 support their ideas in a robust manner. Is able to support their writing with examples, experiences or references in a way that reinforces it. Shows good knowledge of the topic. comprehensive and consistent could be developed a little deeper or use more examples to support comments. Information, facts and statistics are interpreted correctly but lacks ability to use them to support ideas or deliver information in a robust manner, application of knowledge lacks slightly. Adequate knowledge of topic Generally shows lack in topic knowledge. Plagiarised. Notes Paragraphs are substantially developed (two to three sentences), or only very few paragraph breaks are not indicated. Paragraphs have minimal development (one or two sentences), or a number of paragraph breaks are not indicated. Paragraphs may be somewhat out of sequence. Paragraphs have minimal development (e.g., one sentence), or some paragraph breaks are not indicated. Some paragraphs may be out of sequence. May be a minor glitch in flow that does not interfere with meaning. Errors in or absence of linking words or inconsistencies in tense across text may interrupt flow. Plagiarised and incomprehensible subsection.Diploma in Health Services Management (Level 7) 11 SECTION 2: Research Methods (Learning Outcome 3) (10 marks) Elaborate the methods that will be used to gather the required data and conduct your research. It should include: a) Data collection method(s), either primary, secondary or a combination of both – identify and justify appropriate data collection method(s) for your research. b) Data analysis method(s), either qualitative, quantitative or a combination of both – identify and justify appropriate data analysis method(s) for your research. *Note to assessor: The rubric below is to be used for each of the subsection (a) and (b) stated above. CRITERIA 5 marks 4 marks 3 marks 2 marks 1 mark 0 mark Descriptor Subsection contains everything required. Written answers are comprehensive and consistent and is well supported with examples and or references. Ideas link well across all the content evaluated. Is able to support their writing with examples, experiences or references in a way that reinforces it. Shows good knowledge of the topic. Student provides an idea to the subsection. Ideas are some-what linked within and across the content evaluated. The written answer is somewhat comprehensive and consistent could be developed a little deeper or use more examples to support comments. Methods are interpreted correctly but lacks ability to use them to support ideas or deliver information in a robust manner, application of knowledge lacks slightly. Subsection has all aspects required to an achievable standard. Consistent but not necessarily comprehensive writing. Adequate knowledge of topic There is a subsection which refers to respective part but does not quite address them. OR; Generally shows lack in topic knowledge. Attempt to introduce the subsection with or without occasional correct use of terminology but in no way reaches achievement status. Subsection was not attempted at all. May be a very short text or no text at all. OR; Subsection does not relate to the topic at all or is written on a topic different from the required topic. OR; Plagiarised.Diploma in Health Services Management (Level 7) 12 Notes Paragraphs are substantially developed (two to three sentences), or only very few paragraph breaks are not indicated. Paragraphs have minimal development (one or two sentences), or a number of paragraph breaks are not indicated. Paragraphs may be somewhat out of sequence. Paragraphs have minimal development (e.g., one sentence), or some paragraph breaks are not indicated. Some paragraphs may be out of sequence. May be a minor glitch in flow that does not interfere with meaning. Errors in or absence of linking words or inconsistencies in tense across text may interrupt flow. Plagiarised and incomprehensible subsection.Diploma in Health Services Management (Level 7) 13 SECTION 3: Timeline for the Project (Learning Outcome 3) (5 marks) Create a plan detailing the activities and expected timelines for completion of your project. CRITERIA 5 marks 4 marks 3 marks 2 marks 1 mark 0 mark Descriptor Timeline is feasible and is stated very clearly, elaborating tasks and subtasks that will be/requires to be undertaken. Timeline is projected using a Gantt chart. Includes a timeline, although slightly unfeasible. Tasks and subtasks that will be/requires to be undertaken are stated clearly. Timeline is projected using a simple table. Includes a descriptive timeline. Tasks and subtasks that will be/requires to be undertaken are stated. Includes a highly unfeasible timeline. Includes an incomplete timeline. Subsection was not attempted at all. May be a very short text or no text at all. OR; Plagiarised.Diploma in Health Services Management (Level 7) 14 REFERENCING (Variance) (5 marks) Include a list of books, journal articles, web sites, and other communications used in your investigation or cited in your report in alphabetical order. Use the APA (American Psychological Association) 6th edition format for references. CRITERIA 5 marks 4 marks 3 marks 2 marks 1 mark 0 mark Descriptor The student has provided a complete list of reference used in the correct and required format with the correct in-text citation. The student has still provided quite a complete list of reference used in the correct and required format with the correct in-text citation. The student has still provided quite a complete list of reference, although the format used is incorrect and not according to the APA 6th ed. OR; In-text citation is absent. The list of reference is incomplete, although the format used could be correct. OR; In-text citation is absent. The list of reference is incomplete, and the format used is incorrect. OR; In-text citation is absent. The list of reference is incomplete or absent altogether, and the format used is incorrect. OR; In-text citation is absent.