Assignment front sheet Qualification Unit number and title Pearson BTEC Level 4 HNC in Health and Social Care Unit 13: Managing Human Resources in Health and Social Care Student name Assessors: Rosemary Togwe Date issued Submission date Date work submitted 09.01.2017 10.03.2017 Assignment title Managing Human Resources in Health and Social Care LO Learning outcome Assessment Criteria In this assessment you will have the opportunity to present evidence that shows you are able to: Task no. Evidence (Page no) 1 LO1 Understand processes for recruiting individuals to work in health and social care 1.1;1.2;1.3 1.1 explain the factors to be considered when planning the recruitment of individuals to work in health and social care. 1.2 explain how relevant legislative and policy frameworks of the home country influence the selection, recruitment and employment of individuals. 1.3 evaluate different approaches that may be used to ensure the selection of the best individuals for work in health and social care. 1 2 LO2 Understand strategies for building effective teams for working in health and social care 2.1;2.2 2.1 explain theories of how individuals interact in groups in relation to the types of teams that work in health and social care. 2.2 evaluate approaches that may be used to develop effective team working in health and social care. 2 3 LO3 Understand systems for monitoring and promoting the development of individuals working in health and social care 3.1; 3.2; 3.3 3.1 explain ways in which the performance of individuals working in health and social care can be monitored. 3.2 assess how individual training and development needs can be identified. 3.3 analyse different strategies for promoting the continuing development of individuals in the health and social care workplace 3 4 LO4 Understand approaches for managing people working in health and social care. 4.1;4.2;4.3 4.1 explain theories of leadership that apply to the health and social care workplace 4.2 analyse how working relationships may be managed 4.3 evaluate how own development has been influenced by management approaches encountered in own experience. Learner declaration I certify that the work submitted for this assignment is my own and all research sources are fully acknowledged. Student signature: Date: In addition to the above criteria, which are PASS criteria, this assignment gives you the opportunity to submit evidence in order to achieve the following MERIT and DISTINCTION grades. You should refer to the qualification specification for further information in the essential indicative characteristics. Grade Descriptor Indicative characteristic/s Contextualisation M1 Identify and apply strategies to find appropriate solutions. Effective Judgements have been made. Has demonstrated effective judgements in the context of your evaluation of different Human Resource approaches and strategies. Task 1 (mainly in connection to 1.3.) Task 2 (mainly in connection to 2.2.) M2 Select/design and apply appropriate methods/techniques Relevant theories and techniques have been applied and also justifying all sources of information. Has shown the understanding of the individual and group theories and applied them by developing the effective team working. Task2 M3 Present and communicate appropriate findings The appropriate structure and approach has been used Has identified the appropriate method and structure of the performance appraisal and evaluated the correct staff training and development needs Task 1, 2, 3, 4 D1 Demonstrate convergent /lateral / creative thinking Effective thinking has taken place in unfamiliar contexts Has applied alternative approaches to critically discuss concepts of leadership related to health and social care organisations. Task 1 D2 Take responsibility for managing and organising activities Autonomy/independence has been demonstrated Has demonstrated autonomy/independence while analysing how leadership can influence the effectiveness of teamwork in health and social care. Task 2, 4 D3 Use critical reflection to evaluate own work and justify valid conclusions Conclusions have been arrived at through synthesis of ideas and have been justified. Has evaluated and analysed and arrived at conclusions at specific leadership contributions through synthesis of ideas and conclusions have been justified. Task 1 (mainly in connection to 1.3.) Task 2 (mainly in connection to 2.2.) Task 4 (mainly in connection to 4.3.) Assignment brief Unit number and title Managing Human Resources in Health and Social Care Qualification Pearson BTEC Level 4 HNC in Health & Social Care Start date 5th December 2016 Deadline/hand-in 10th March 2017 Assessor Rosemary Togwe Assignment title Managing Human Resources in Health and Social Care Purpose of this assignment In this unit learners will investigate the processes involved in the management of individuals in the health and social care workplace. This not only includes the recruitment of the most appropriate personnel but importantly the support of employees in carrying out their work effectively in teams and developing their knowledge and skills so that they can contribute to the delivery of a quality service. Learners will contextualise these elements within the relevant legal and policy frameworks. In addition, learners will explore the influence of management style and organisational factors on the effectiveness of teams. This unit is particularly appropriate for learners who have experience of leadership and management of work groups, including involvement in the recruitment of staff. Case Scenario – St - Margaret's Nursing Home (you can also use other case studies of your choice, build own case study from your work experience) You have recently been appointed as Human Resources Officer at St-Margaret's Nursing Home located in central London. During the first formal meeting with the Board of Directors you were told about the recent expansion of the nursing home by your HR Director. You were also informed about the various problems that St Margaret’s Nursing Home have been experiencing, such as the high rate of employee turnover(caused by low pay, poor working conditions, long hours, not enough benefits or a negative atmosphere from management, fixed/inflexible contracts; inadequate salaries; recruitment based on favoritism etc.). Also complaints from residents and families about the quality of care, and staff errors due to insufficient knowledge or application of clinical-care standards and protocols; lack of guidelines; inadequate supervision that compromised the safety and efficiency of care. The HR Director is under pressure to increase staff retention in order to reduce future training and recruitment costs. She believes that the current recruitment and selection policies of St-Margaret’s Nursing Home are partly responsible for the turnover problem. The HR Director also suggested that care workers’ performance, satisfaction and commitment to the organisation depend on collaborative team-working. She mentioned that staff members were often blamed for not communicating important messages to one another whilst on shift, not handing over effectively at the end of their shift, and coming to work “just to do their shift and go home”. As part of your job, you are required to ensure that the recruitment planning and selection approaches are used effectively and that the relevant legislative and policy framework of the home country are implemented during this process; and prepare a comprehensive and appropriate Performance Evaluation Plan for all of the employees working in your organisation; also you should to make some recommendations on the types of training nursing staff will require considering their current level of competence and future development requirements. At the end of the training, the employees will acquire the knowledge and skills to enable them apply the core standards set by the Care Quality Commission. You have been asked by your manager to arrange a training session for the care staff in order to demonstrate the techniques and leadership skills that you have used and applied over the period of time in managing and leading people at the workplace, and which they can apply to their roles. Your training session also needs to educate them about the relevance and application of different leadership theories in leading people and managing relationships with peers and subordinates. Finally, make them aware how you have been continuously updating your knowledge and developing yourself throughout, and what the benefits of ‘investing in yourself’ were. More information can be accessed from the following websites: www.CQC.org.uk., www.legislation.gov.uk, www.acas.org.uk, www.cipd.co.uk Evidence Check List: Part 1 – Report in Preparation for Performance Evaluation (Task 1 and Task 2) Processes for recruiting individuals (Task 1) -around 1000 words Strategies for building effective teams (Task 2) – around 500-700 words Part 2 – Presentation on the Performance Evaluation (Task 3 and Task 4) – video or audio recording 10 min. for both parts from below VIVA Presentation on systems for monitoring and promoting the development of individuals (Task 3) Poster Presentation on different approaches for managing people (Task 4) Part 1 – Report in Preparation for Performance Evaluation (Task 1 and Task 2) Processes for recruiting individuals (Task 1, AC 1.1, 1.2, 1.3, M1, M3, D1) -around 1000 words Use prior knowledge you gained from other units, this can be obtained from Unit 14 Managing Financial Resources in Health and Unit 25 Influences on Health and Social Care Organisations. In this part of your report, give an explanation of the factors that need to be considered when planning the recruitment of individuals to work at St-Margaret’s Nursing Home (1.1) You also need to explain how the recruitment and selection procedures and policies of St-Margaret’s Nursing Home can be changed to fit with the wider legal context (e.g. the legal context may relate to employment law, laws and regulations relating to health and social care, and requirements of the Care Quality Commission) (1.2) Give an evaluation of different approaches that may be used to ensure the selection of the best individuals, and make recommendations for St-Margaret’s Nursing Home (1.3) *You should also include examples from your work placement to support your answers* Strategies for building effective teams (Task 2, AC 2.1;2.2; M1, M2, M3, D2, D3) – around 500-700 words Use prior knowledge you gained from other units, this can be obtained from Unit 14 Managing Financial Resources in Health and Unit 25 Influences on Health and Social Care Organisations in order to provide: an explanation of theories of how individuals interact in groups in relation to the types of teams that work in health and social care (2.1). an evaluation of the approaches that may be used by staff at different levels to develop and promote effective team working at St-Margaret's Nursing Home (2.2) *You should also include examples from your work placement to support your answers Part 2 – Presentation on the Performance Evaluation (Task 3 and Task 4) – video or audio recording 10 min. for both parts from below VIVA Presentation on systems for monitoring and promoting the development of individuals (Task 3, AC 3.1., 3.2., 3.3., M3) You will present a short executive summary (around 500 words) and thereafter you will be presented with three questions. To achieve provide:- An explanation of the ways in which the performance of individuals working in health and social care can be monitored (3.1). An assessment of how individual training and development needs can be identified at St-Margaret's Nursing Home (3.2) An analysis of different strategies for promoting the continuing development of individuals in health and social care workplace (3.3) Use prior knowledge you gained from other units, this can be obtained from:- Unit 14 Managing Financial Resources in Health and Unit 25 Influences on Health and Social Care Organisations. *You should also include examples from your work placement to support your answers* Poster Presentation on different approaches for managing people (Task 4, AC 4.1., 4.2., 4.3., M3, D2, D3) To achieve: Explain theories of leadership that apply to the health and social care workplace (4.1) Analyse how working relationships may be managed at St-Margaret's Nursing Home (4.2) Evaluate how your own development has been influenced by management approaches that you encountered in your own experience (4.3) Achievement Summary Qualification Pearson BTEC Level 4 HNC in Health and Social Care Assessor name Rosemary Togwe Unit Number and title Managing Human Resources in Health and Social Care Student name Criteria Reference To achieve the criteria the evidence must show that the student is able to: Achieved? (tick) LO 1 LO1 Understand processes for recruiting individuals to work in health and social care 1.1 Explain the factors to be considered when planning the recruitment of individuals to work in health and social care 1.2 Explain how relevant legislative and policy frameworks of the home country influence the selection, recruitment and employment of individuals 1.3. evaluate different approaches that may be used to ensure the selection of the best individuals for work in health and social care LO 2 Understand strategies for building effective teams for working in health and social care 2.1 Explain theories of how individuals interact in groups in relation to the types of teams that work in health and social care 2.2 Evaluate approaches that may be used to develop effective teamworking in health and social care LO 3 Understand systems for monitoring and promoting the development of individuals working in health and social care 3.1 Explain ways in which the performance of individuals working in health and social care can be monitored 3.2 Assess how individual training and development needs can be identified 3.3 analyse different strategies for promoting the continuing development of individuals in the health and social care workplace LO4 Understand approaches for managing people working in health and social care. 4.1 Explain theories of leadership that apply to the health and social care workplace 4.2 Analyse how working relationships may be managed 4.3 Evaluate how own development has been influenced by management approaches encountered in own experience. Higher Grade achievements (where applicable) Grade descriptor Achieved? (tick) Grade descriptor Achieved? (tick) M1 Identify and apply strategies to find appropriate solutions D1 Demonstrate convergent /lateral / creative thinking M2 Select/design and apply appropriate methods/techniques D2 Take responsibility for managing and organising activities M3 Present and communicate appropriate findings D3 Use critical reflection to evaluate own work and justify valid conclusions Assignment Feedback Formative Feedback: Assessor to Student Action Plan Summative feedback Feedback: Student to Assessor Assessor Signature Date Student Signature Date Internal Verification: Internal Verifier Date IV Signature Agreed grade