Program: Bachelor of Tourism and Hospitality Management Subject Title: Work Integrated Learning II Subject Code: THB3108 Credit Points: 15 SemesterOffered: Sem 1, 2017 Delivery Mode: Face-to-face/blended/online Author: Dr Deidre Giblin Reviewer: Dr Deidre Giblin Prerequisite(s): Completion of all core Level 1, Level 2, concurrent with Level 3 subjects. Corequisite(s): Yes Exclusions(s): Nil ASCED Code: 120505 – Work Practices Programmes Description of the subject for Handbook Entry: This is a core subject in the Bachelor of Tourism and Hospitality Management program, studied over one semester (12 teaching weeks). The subjectseeks to provide students with the opportunity to obtain skills and knowledge necessary to access wok-based professional employment in the Tourism and Hospitality Industry. The purpose of this Work Integrated Learning Subject II is for the student to be engaged in the Tourism/Hospitality industry through a work placement. During the work placement, the student is required to identify and improve a business situation within a tourism/hospitality organisation, by applying the theories and knowledge learned in the previous semesters. The added purpose is to enhance the graduate attributes of this degree, also known as “employability skills”. This Subject will provide opportunities for students to take responsibility for their own learning, through effective teaching and facilitation by teaching staff, and informed and practicing workers, employers and community facilitators. Program Coordinator: Dr Kamal Ghose Telephone: Email: [email protected] Lecturer/Tutor: Kamal Ghose Office Location Level 8, 628 Bourke Street Telephone Email [email protected] Consultation hours Email to make an appointment Copyright ©2014, Academies Australasia Polytechnic Pty Limited No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without prior written permission. Program Level Level of subject in Program AQF Level(s) of Program 5 6 7 8 9 10 Introductory Intermediate Advanced X Learning Outcomes Knowledge KI Investigate and synthesis the relationships between theoretical content and implementation of such theory in a working environment. K2 Identify and critically evaluate discipline specific knowledge to a practical context. K3 Determine and analyse key issues and trends in the appraising of the application of theory to the workplace. Skills S1 Present the results of a systematic analysis, evaluation and appraisal of the application of theory to the workplace. S2 Generate strategies and recommendations drawn from the synthesis of theory, information and practicalities towards enhancing a working environment. S3 Develop and apply logic and substance in areas of analysis and planning and in an organisational setting. Application of Knowledge and Skills A1 Employ a coherent and rational approach to the discernment of information and the practicalities of its use in a workplace setting, also having regard to teamwork. A2 Apply appropriate and necessary concepts and theories to identifying possible problems and solutions in a workplace setting, also having regard to human resource implications. A3 Apply necessary theories and concepts in an organisational setting for sustainable results. Prescribed Text Ninemeier J and Perdue J. (2007).Discovering Hospitality and Tourism: The World’s Greatest Industry. John Wiley & Sons Australia ISBN:9780131591998 SUBJECT ORGANISATION Core subject: Yes Prerequisite(s): Yes (All Year 1, Year 2, and possibly concurrent Year 3 subjects) Credit Points: 15 Student responsibility The estimated workload in this subject is about 11 hours per week (including approximately three hours of personal study time). However, depending on your prior knowledge, learning style, and other factors, you might need to spend more or less time to study this subject. It is also your duty to understand the requirements of this subject and the specific details included in this document. Delivery of subject content will be in semi block-mode (scheduled all-day sessions as indicated in the timetable) over the semester. Individual meetings with the lecturer are also necessary due to the personalised nature of each student placement. Attendance and participation Students are required to undertake a 10-days work placement in an appropriate approved role in a tourism or hospitality placement or agreed major project. Students will be interviewed to determine their suitability to be placed in industry. If the student is unable to be placed in an organisation (not successful in interview phase or due to past performance that is not deemed suitable) – then a relevant project will be undertaken. The marking criteria and assessment tasks will follow the Assessment Rational detailed in this Subject Description. Consultation hours Consultation hours with your lecturer/tutor are detailed in this document. You should contact your lecturer/tutor if you have any academic problems or difficulties. Plagiarism Plagiarism is a serious academic offence. In Academies Australasia Polytechnic, plagiarism includes cheating, copying work of others without proper citation, collusion and improper collaboration. Any cases of plagiarism, cheating or copying will be dealt with by the Chief of Invigilation and Examination, in accordance with the institute’s regulation, and will result in failure of the piece of the assessment, failure of the whole subject or exclusion from the course. To upkeep academic integrity and honesty, you must give proper referencing for all information used in your assignment, regardless whether or not you are quoting directly, paraphrasing, or simply mentioning or using data from that source. The institute provides free seminars and resources on referencing. You are encouraged to attend these seminars if you need help. Referencing style The APA style of referencing will be used. Information on the APA referencing style can be found in the General Guide and other referencing resources available to students on the public drive. Online learning systems Some subjects have their resources available from the institute’s online Learning Management Systems (LMS) available at http://lms.aapoly.edu.net.au/ Check with your lecturer on whether the subject is available online. Submission of assignment It is your responsibility to be fully aware of the submission date and time of your assignments. All assignments are to be submitted to the assignment box, unless specified otherwise. Assignment cover sheet All assignments must be accompanied by a signed Assignment Covered Sheet, available both from the student’s public drive and the institute. Special Consideration Special consideration in respect of assessment may be granted to a student where it is demonstrated that they have experienced disadvantage due to circumstances beyond their control. There are strict guidelines regarding Applications for Special Consideration, and further information is available from the Institute and the Student Handbook. Late submission The penalty for late submission of assessment tasks, without valid reasons and approval, is 10% per day including weekends. Unless approved by your lecturer, assignment submitted 14 calendar day after the due date will not be marked and will be reflected as “DNS – Did not submit” instead of “zero” in your grades. Use of Dictionaries Academies Australasia Polytechnic’s guidelines set special examination provisions for students from non-English speaking backgrounds to use a paper-based unmarked bilingual dictionary in an examination. Grading The institute observes the following grading scheme HD High Distinction 80 – 100% D Distinction 70 – 79% C Credit 60 – 69% P Pass 50 – 59% F Fail 49 – 0% Appeal You may appeal about administrative issues, final grades or other academic decisions. With regard to grades or academic decisions, discuss your concerns with your lecturer in the first instance. There are other avenues of appeal if this is unsatisfactory. For full details about the Appeals process, please refer to the Student Handbook. Academic Progress Committee Students who do not perform to a satisfactory level within their course or subject may be asked for an explanation. A pre-determined Committee will then be formed to investigate into the enquiry. The Committee has the power to warn, restrict, and suspend students who demonstrate unsatisfactory progress Subject Content: The content of this subjectwill address the following topics: Course overview, assessment requirements, workplace protocol and/or project framework and analysis With staff guidance, students will undertake a 10-day work placement project (or agreed major project), over one semester, in an appropriate approved role in a tourism or hospitality placement. Students will prepare a major project to fulfil their learning contract. SubjectSchedule The following schedule is a guide only and might be subjected to changes to allow for more effective teaching and learning. Week 1-3: Preparation for the workplace environment Week 5-6: Problem/opportunities determination, scoping of the major negotiated project Week 7: Reflective Journal related activity and preparation Week 7-12: Major negotiated project (site visit, stakeholder engagement, project team roles/responsibilities, SMART, strategic analysis and SWOT analysis Week 11-12: Major project presentation and report including team experiences, problems identified and recommendations. Specialist Facilities, Resources or Equipment Required No specialist facilities or resources required Assessment Overview Learning outcomes assessed Assessment Task Assessment Type Weighting 1. K1,K2,K3, S1,S2, S3 A1, A2 Reflective Analysis/Peer Review Students will submit, via Uploading on LMS, a reflective analysis of the various in-class activities, broader subject learning, team roles and responsibilities, team dynamics and interpersonal challenges. An analysis of In-class participation, Class preparation, activity completion and case study discussion should also form part of the reflective journal/peer review Students are asked to draw from the experiences from their major project, site visits, and interaction with stakeholders/community. A key component will be the discussion of ethics and the link to public and private information A core component will be a peer review of the major project and team member’s participation and interactions. Cumulative (Final submission Week 12) 20% 2. K1, K2. K3 S1,S2. S3 A1, A2 A3 Part A: Oral Presentation (Presentations will be individually marked) Part B: Written Report (Marks will be allocated on a group basis) Major negotiated project (site visit, stakeholder engagement, project team roles/responsibilities, strategic and SWOT analysis and application of the SMART principles (Specific, Measurable, Attainable, Realistic and Timely) when scoping the recommendations. Week 11/12 30% 50% Adopted Reference Style APA The link to the library website for more information is: Library - Referencing Recommended Readings/Additional Resources Aguinis, H. (2007) Performance Management Prentice-Hall: New Jersey Clarke, A and Chen, W. (2007) International Hospitality Management Elsevier Butterworth Heinemann UK Gido, J and Clements, J (2006) Successful Project Management (3rd ed.) Thomson South-Western USA. Johnson, G and Scholes, K. (2002) Exploring Corporate Strategy (6th ed.) Prentice-Hall London. Kotler (2010). Marketing 8E, Prentice Hall Page, S.J. (2005) Transport & Tourism (2nd ed.), Pearson-Prentice Hall, Harlow, UK. Pinto, J, K. (2007) Project Management: Achieving Competitive Advantage Pearson Prentice-Hall New Jersey Prideaux, B and Laws E. (2006) Managing Tourism and Hospitality Services Oxford University Press Robbins, SP., Bergman, R. and Coulter, M. (2000). Management (2nd ed.). Prentice Hall Australia. Walker, J. (2007) Introduction to Hospitality Management (2nd ed.) Pearson Education Limited UK Weaver, D. and Lawton, L. (2010) Tourism management (4th ed.). Milton, Queensland: John Wiley & Sons Australia. ASSESSMENT TASKS DETAILS AND MARKING SCHEME Assessment Task 1: Reflective Analysis/Peer Review Length: 1500 words or equivalent format Due: Cumulative Week 12 - Weight 20% Requirements: Students will submit, via Uploading on LMS, Students will need to present a reflective analysis of the various in-class activities, broader subject learning, team roles and responsibilities, team dynamics and interpersonal challenges. An analysis of In-class participation, Class preparation, activity completion and case study discussion should also form part of the reflective journal/peer review Students are asked to draw from the experiences from their major project, site visits, and interaction with stakeholders/community. A key component will be the discussion of ethics and the link to public and private information A core component will be a peer review of the major project and team member’s participation and interactions. Criteria HD D C P F The quality and completeness of response to the Requirement (10 Marks) Evidence of critical thinking and problem determination Evidence of appropriate reading (5 Marks) Research and application of appropriate theories and contemporary thought Clarity of expression and Overall presentation (5 Marks) Sources are referenced consistently and comprehensively using the recommended referencing system as prescribed in the course description/outline Use of language appropriate to academic writing The response is succinctly and clearly written Presentation is professional (e.g. spell and grammar checked, judicious use of headings, etc). TOTAL (20 marks) Penalties Poor presentation (up to 2 marks) Late: Date received (5% of the possible mark, per day) Failure to adequately reference is plagiarism. Plagiarism will be dealt with in line with Academic policy. TOTAL MARKS OBTAINED FOR ASSESSMENT Grade Reflective Analysis/Peer Review Marking Criteria (20 marks) Student Name: _______________________________________ Assessment Task 2: Part B: Written Report – Major Project – 50% We will discuss details of negotiated projectsin Week 2. The project will include: Site visits Stakeholder engagement (Traders, Government Bodies, Tourism Organisations and Allied Industries Project team roles/responsibilities, management functions and project methodology Strategic Framework SWOT analysis PESTLE analysis Ethics and the link to public and private information Application of the SMART principles (Specific, Measurable, Attainable, Realistic and Timely) when scoping the recommendations Due: Week 11/12, weight 80% - depending on work placement the timing of this presentation date may need delayed. Should it be necessary, a revised date for presentation will be determined only after consultation between lecturer and student? Length: 2500 - 3000 words (excluding appendices) Part B: Written Report(Major Project) (50 marks) Criteria HD D C P F Evidence ofCritical Analysis and Strategic Thinking (24Marks) Project team roles/responsibilities, management functions and project methodology Strategic Framework SWOT analysis PESTLE analysis Ethics and the link to public and private information Application of the SMART principles (Specific, Measurable, Attainable, Realistic and Timely) when scoping the recommendations Evidence of appropriate reading/research (16 Marks) Site visits Stakeholder engagement (Traders, Government Bodies, Tourism Organisations and Allied Industries Evidence of research and application of concepts/theories learnt Evidence of industry research and practical considerations in both problem determination and the development of solutions Clarity of expression and Overall presentation (10Marks) Evidence of critical thinking and application of key concepts The analysis demonstrates a knowledge and understanding of relevant management theory. The conclusion draws together the main points of the presentation and demonstrates insightful and rationally persuasive points TOTAL (50 marks) Penalties Late: Date received (5% of the possible mark, per day) Failure to adequately reference is plagiarism. Plagiarism will be dealt with in line with Academic policy. TOTAL MARKS OBTAINED FOR ASSESSMENT Grade Student Name/Number: ________________________________________