Project Management
Methodologies
PPMP20009
Week 9 Lecture
Dr Bernard Wong
[email protected] week
Theme: Outputs vs Outcomes
• Overview of Assignments 1 and 3
– 1) Presentation
– 3) A project management methodology
• Work Breakdown Structures, Dictionaries and
Work packages
• Inputs vs Outputs vs Outcomes
• How to develop a tailored organisational project
management methodologyAssignment 1
Presentation
• Exam Week (Your Presentation will be
scheduled today from Week 11, 12)
• Open the course profile to review criteria.Assignment 3:
Project Management Methodology
• Due
– Week 9 Friday at 11:30 PM AEST
• Open the course profile to review criteria.In relation to outcomes &
outputs – fill in the boxesThis Week
Theme: Continuous Improvement
Quality Management
Change ManagementQuality
Management
What is it?Quality Management
• Seek to minimise variation and to
deliver results that meet defined
requirements
– Customer Satisfaction
– Prevention over inspection
– Continuous improvement
– Management responsibility
– Cost of Quality (CoQ)Create your own
Deming PDCA
cycle relating to
the last
assignment that
you handed in.“Quality is the result
of a carefully
constructed cultural
environment. It has to
be the fabric of the
organization, not part
of the fabric.”
Philip B. Crosby
1926-2001Expert comparisons
Deming Juran Crosby
Definition of
Quality
Continuous
improvement
Fitness for use Conformance to
requirements
Application Manufacturing
driven companies
Technology driven
companies
People driven
companies
Target audience Workers Management Workers
Emphasis on
type of tools
Tools/system
Statistical process
control
Measurement
Analytical,
decision-making
and cost of quality
Minimal use
Use of goals and
targets
Not used Used for
breakthrough
projects
Posted goals for
workersCost of Quality
What is it?Prevention
Costs
Internal
Failure
Costs
Appraisal
Costs
External
Failure
Costs
Cost of QualityQuality Management Plan
• A component of the project management plan
• Describes how:
– The organisations’ quality policies will be
implemented.
– The project management team plans to meet the
quality requirements of the project.Process Improvement Plan
• A component of the project management plan
• Describes steps for analysing PM and product
development processes to identify activities
that enhance value.
• Considers:
– Process boundaries
– Process configuration
– Process metrics
– Targets for improved performance.Taguchi Approach
• Quality should be designed into the product not
inspected into it.
• Quality is best achieved by minimising the
deviation from a target.
• The cost of quality should be measured as a
deviation from the standard and the losses
should be measured system-wide.The Malcolm Baldrige
National Quality Award
• Leadership
• Strategic planning
• Customer and market
• Information and analysis
• Human resource development and
management category
• Process management
• Business resultsISO 9000s
• ISO 9000
– Defines the key terms and acts as a roadmap for the
other standards in the series
• ISO 9001
– Defines the model for a quality system in relation to
designing, producing and installing products or services
• ISO 9002
– A Quality system model for quality assurance in
production and installation
• ISO 9003
– A quality system model for quality assurance in final
inspection and testing
• ISO9004
– Provides quality management guidelines for any
organisation wishing to develop and implement a quality
system.Change Management
Formulate change
Plan change
Implement change
Manage transition
Sustain changeChange Management
Formulate change
• Identify:
– the need for change
– lead and other change management resources
– stakeholders and their expectations in the change
• Coordinate change management activities with
those done in program management
• Define change management scope
• Begin change communicationChange Management
Plan change
• Define:
– The change approach
– Sequence, resource and budget CM activities
– Measures of benefits realisation
• Clarify risks to change acceptance, adoption
and realisation and plan abatement activities
• Plan
– Stakeholder engagement
– Transition and integrationChange Management
Implement change process
• Prepare organisation for change
• Mobilise stakeholders
• Deliver project OutputsChange Management
Manage Transition
• Transition outputs into business
• Measure adoption rate and Outcomes/BenefitsChange Management
Sustain Change
• Ongoing consultation and representation of
stakeholders
• Conduct sense-making activities
• Measure benefits realisationTake the ‘Act’ segment of the
PDCA cycle you created
earlier and define the five
CM stages.
Formulate change
Plan change
Implement change
Manage transition
Sustain change