CIS5308-Management of IT Services Semester 1 2017 Report 2 Marking Sheet Marker’s Initials: MR Activity/Task Max Marks Mark Achieved Comments Journal 5 0 N/A Presentation of report 10 3 Figures must be cited. Referencing is not according to Harvard AGPS. Poor writing Part 1: Introduction 5 3 Should introduces the company and report. Introduction is written as n executive summary. Part 2: Importance of ITSM at NNIT 10 3 Demonstrates limited understanding of advantages/significance of ITIL adoption. Part 3: ITIL processes 25 0 A table is needed with the life cycle, and the processes that were implemented at NNIT. You have not identified the processes. You have not identified the processes that should be implemented with high priority. Part 4: Service Strategy 20 5 Demonstrates limited understanding of differences between a ‘service catalogue’ and a ‘service portfolio’, and challenges of developing a ‘service portfolio’. Part 5: Service Portfolio Tool 15 5 The selected tools should support ‘Portfolio management’ and fit with the need from NNIT. Part 6: Conclusion and Recommendations 10 3 Limited conclusions and recommendations do not build on analysis. Total 100 22 Word count penalty (less than 3250 words or more than 3750 words) -10 Final mark Overall Comment: You are not addressing specifically the case study and the questions that are posed by the assignment task. The report is written poorly and includes many wrong/irrelevant or unclear sentences.