Coursework Assignment Brief Semester A16 Spring 2016 Module Code: PT202 Module Title: Human Resource Management Travel and Tourism Programme BSc Honours – HRM Level Level 5 Awarding Body University of Plymouth Module Leader Harish Jyawali Format Individual written Report Presentation No Any special requirement All work should be submitted on the Student Portal along with an acceptable 'Turnitin' report. Word Limit 2000 words (+/- 10% Leeway) Deadline date for submission Thursday, 28th April 2pm Learning Outcome 1. Demonstrate an understanding of the scope, significance and legal framework of HRM in business organisations. 2. Critically examine the factors affecting human motivation in business organisations and how motivation affects standards of performance. 3. Analyse the causes of conflict and alienation at work and evaluate the methods of their resolution. Percentage of marks awarded for the module This assignment is worth 50% of the total marks for the module. Candidates must clearly label their ID Number on additional separate reference, formula or answer sheets. Assignment Task – Learning Outcomes 1 and 3. Please read the following scenario. Tolu is a 25 year old woman who works for a leading holiday company as customer service assistant. Her role involves give telephone support for online flight and holiday package bookings. She was now standing at her (former) locker picking up her personal items and wondering how she had gotten into this mess. At one shoulder was the Head of HR and at the other was one of the security officers. They were there to escort her out of the building as soon as she retrieved her personal items. Thinking back, the last hour or so had been a whirlwind. She had come to work like she had for the past several months, maybe a little late and a little hungover, but she was there. Shortly after she had sat down at her customer service desk to start making phone calls, her supervisor had called her into his office. He asked her to accompany him to the HR Manager's office. Once there, she saw a printout of her Facebook page and the blog that she kept on pretty much a daily basis. She was a little embarrassed by the photos on the printouts from her Facebook page, but at least they weren't as racy as some she had considered putting up. Tolu knew, like all of the other employees, that company management had recently been going through some of the social networking sites to review potential recruits before they decided to hire them, but she didn't know anything about management reviewing current employees' personal webpages. Well, she thought, my pages are pretty clean since I was warned about this by career services in college. However, what she saw next really bothered her. There was the highlighted section of her blog from last Thursday. She had forgotten about that! In the post, she had noted that she had a whopping hangover because of the girls' night out on Wednesday, and "I think I'll call in sick because I just can't face working for that idiot with this headache." Well, they knew that she wasn't sick. How could she have been that stupid? As she sat there, she suddenly realized that this was no normal conversation—it looked more like a fact finder. And when the HR Manager informed her that the company was going to terminate her employment, she couldn't believe it. What had happened to freedom of speech? What had happened to a person's right to have a life outside of work? Could they monitor her personal communications that had nothing to do with work and then use them against her? She wasn't sure, but she thought that was wrong. Nonetheless, here she was cleaning out her locker. Tolu has approached you as an HR consultant; she believes she has been unfairly treated: Task 1 Identify and critically analyze the issues related to Tolu's alleged conduct that have been raised by the company against her in the above scenario. These issues could include managing conduct, company reputation, staff communications and privacy at work. In your answer, critically evaluate the legal position regarding the company firing her over her social media posts. Your answer should also discuss whether Tolu has a right to say what she wants on her Facebook page or in her blog. You should use relevant examples and theories to support your answer. (800 words) Task 2 As an HR consultant, critically discuss the implications for good practice with regards to managing social media within the workplace. Your answer should make reference to HR best practice theories and guidance. You should give examples, including those from case law, to support your answer. (800 words) Report Layout Front Cover –ID number, Subject and Topic. Content Page (Not include in the total word count) Executive summary (Not include in the total word count) Introduction (200 words) Task1 (800 words) Task 2 (800 words) Conclusion (200 words) Bibliography (Not include in the total word count) Marking template Human resource management(PM202) Assignment Marking Criteria % of total Marks Overall comments LO1&3 Identification and Analyses of source of dispute Evaluation and analysis: Understanding and identifying the source of conflict in the workplace. 40 LO1&3 ACAS aspects of the issue& resolving her dispute in the workplace Evaluation and analysis: Understanding employers' and employees role, in managing this situation. 40 Conclusion 10 Structure, presentation and referencing 10 Total 100