Referencing Styles : Not Selected You are required to demonstrate their skills in: communication and leadership to: delegate work within a team provide positive coaching and mentoring support to a team critical thinking to evaluate internal and external business information initiative and enterprise to proactively seek opportunities for workplace improvement literacy to: read and interpret varied and wide ranging information of an operational nature complete workplace records relevant to team operations numeracy to develop schedules and timelines for team activities planning and organising to coordinate multiple and potentially competing operational priorities problem-solving to anticipate and respond to a wide range of unpredictable operational problems and situations at a frontline management level. You are also required to demonstrate knowledge of: work organisation and work planning methods appropriate to the industry sector leadership and management roles in the relevant industry sector operational functions in the relevant industry sector concepts of quality assurance and how it may be managed and implemented in the workplace sustainability considerations for frontline operational management, including: relationship between operational efficiency and financial sustainability ways of minimising waste in the relevant work context social responsibilities of the operation time management principles and their application to leaders and managers for planning own work and the work of others principles of effective delegation problem-solving and decision making processes and techniques and their application to SIT40413 – Certificate IV in Commercial Cookery/ SIT50313 Diploma of Hospitality Table of contents..CC Block F/Dip Block B - SITXMGT401 Monitor work operations - Student Guide - Reviewed July 2014 3 typical workplace issues industrial or legislative issues that affect short-term work organisation appropriate to the industry sector, including: relationship of relevant industrial awards to hours and conditions of work ensuring systems and procedures meet work health and safety requirements.