Referencing Styles : Not Selected Zucchero Pty. Ltd. was founded in 1959 in Grafton, New South Wales by Luigi Dolce, a former Cane Sugar farmer. He moved away from farming when he started a mill and refinery to process the sugar from local cane sugar farmers. His business flourished over the years and has grown into a multi-million dollar company with a strong penetration in the Australian market, and a developing export business. Not only does Zucchero produce a large range of sugar products such as raw sugar, white sugar, brown sugar, icing sugar etc, but also golden syrup and treacle. Every morning, a fleet of trucks and trains leave the mill to collect the harvested sugar cane from selected farms in the area. At the mill, the sugar cane is crushed by large rollers. Juice is extracted then clarified to remove soil and impurities. This juice is concentrated into a syrup by boiling off excess water until sugar crystals have formed and grown. The crystals are tumble dried to form raw sugar and placed in large storage bins for transport to the bulk sugar terminals or refineries. Most raw sugar requires further processing at refineries in order to meet food manufacturers and consumer needs. At the refinery, the raw sugar crystals are washed and dissolved in hot water to form a syrup. Phosphoric acid and lime are added to the melted sugar to remove any impurities left over from the clarification process. The syrup is pressure filtered through cloth, passed through decolourising columns containing activated carbon, and boiled in a vacuum pan. When the crystals are large enough, they undergo a centrifuge process to remove excess liquid and then tumble dried. The dried sugar is either packaged or undergoes further processing to become golden syrup or treacle. A second fleet of trucks then delivers the product to major distributors around Australia. The mill office workers keep details on farmers, product manufacture, and distributors. The sales team keep records of sales data (refer section on Sales Data). Recently a new general manager, Ms Franka Spencer, took over the reins from Luigi Dolce who retired. In order to understand Zucchero better and to improve processes, Franka has asked you to submit a business report (with academic references) with the following information: - responses to some direct questions (refer Task A) - one (1) Swim Lane Diagram showing the current processes at Zucchero (refer Task B) - two (2) graphs created in Microsoft Excel that show sale statistics (refer Task C) Task Requirements Task A: QUESTIONS Respond to the following questions (i) What are some benefits to the General Manager, Ms Franka Spencer in viewing a Process Model such as your Swim Lane Diagram for Zucchero? Include your Swim Lane Diagram (ii) Broadly explain the importance of information in organisations like Zucchero and provide an example of how Information Technology can be a useful tool for attracting new customers and gathering information. (iii) How can using a software tool such as Microsoft Excel support Franka’s business decision making? Include the two (2) graphs (from Task C) as part of your explanation.