TQM 601 Quality Management Study Guide Syllabus Module Quality Management Course Code TQM 601 Lecturer Dr Abdulla Ibrahim Location Type of Module Elective Prerequisites None Length/Duration Frequency Twice a month Language English About the Course Description of the course Quality Management (TQM) is an organization-wide effort to install and make permanent climate in which an organization continuously improves its ability to deliver high-quality products and services to customers. A comprehensive understanding of TQM is an essential assist that policy-makers, stakeholders, leaders, managers, service providers, governmental officer and academic researchers can use for future quality planning, implementation, management and evaluation of business practices and services. This Quality Management (TQM) Module introduces students to the foundational elements of quality, quality tools and quality methodologies used in different sectors; manufactures and service businesses. By attending and actively involved in this TQM Module, you will be a quality champion who can help any organization to establish new quality improvement practices and projects; monitor, evaluate and improve available ones and help such organizations to exceed their customers’ expectation and needs. This module can be applied for all professionals who are willing to join the quality world and seeking to advance their own personal career as well as their organization. Participant of this module will go home with clear message about the TQM, Quality Tools, Hands on Practice, valid reading materials and copies of some references for future use.   Course Learning Outcomes (LOs) This TQM 601 – Quality Management provides principles of quality improvement planning, implementing, monitoring and evaluation. Therefore, by the end of this course you should be able to:  Recognize different quality definitions and Challenges to Defining Quality  Differentiate between quality in Manufacturing and Service Organizations  Identify the cost of quality in manufacturing and service organizations  Identify how the TQM developed and get to know the contributors of TQM  Identify the Dimensions of Quality for manufacturing versus service organizations  Categorizes the framework to TQM  Classify different Quality Tools  Identify different methods to identify a root cause for a problem using Ishikawa Fish Bone and Five Whys.  Recognize how to analyse data and know the most significant to work on using Pareto Chart  Know if there is a relation or not between two variables or finding using scattered diagram  Learn how to implement the CSR in your organization.  Learn how to prioritize a list of options using Priority or Decision Matrix  Ascertain how to narrow long list of options using and multi-voting technique  Detect how to group and categorize large brainstorming ideas using affinity diagram  Practice Quality Methodologies Shewhart Cycle: PDCA Deming Cycle: PDSA  Get to know the how to do prospective risk analysis using Failure Mode and Effect Analysis (FMEA).  Reflect most of quality tools uses by practicing a case study using FOCUS PDCA   Assessment Course Assessment Assessment Description % of total Course Mark 1 Class Participation/Study Materials 10% 2 Final Assignment 60% 3 Final Assignment Presentation 30% Grading Scale Grade Range A+ 97-100% A 93-96% A- 90-92% B+ 87-89% B 83-86% B- 80-82% C+ 77-79% C 73-76% C- 70 – 72% D 60 – 69% F 0 – 59%   Course Delivery Teaching and learning strategies: This TQM 601 - Module builds on the material covered in: Quality Management Chapter and Quality Tools. A range of teaching techniques will be deployed such as lectures using PowerPoint Presentations, case study, open discussion, group assignment and discussion, video illustration, active participation and sharing experiences from attendees and course facilitator. The participation of students within class discussion will be an important part of their learning and will be facilitated by the facilitator. Textbooks • Quality Management Chapter and Quality Tools. • Handbook for TQM and QCC: A Guide for Facilitator and Circle Leaders. Volume II. o References Evans, James R., and William M. Lindsay.The Management and Control of Quality. 4th ed. Cincinnati, Ohio: South-Western College Publishing, 1999. [hereafter referred to as "Text."] Suggested Supplementary Books and Course reading list include: The Quality Tools by American Society of Quality: o http://asq.org/learn-about-quality/quality-tools.html Quality Management : o http://www.wiley.com/college/sc/reid/chap5.pdf A Road Map to Quality by UNIDO and Jaspinées Standards Association o https://www.unido.org/fileadmin/user_media/Publications/Pub_free/A_roadmap_to_quality_volume_1.pdf Quality Management : Aguide for Implementation o http://dtic.mil/dtic/tr/fulltext/u2/a232070.pdf   Library References Camp, Robert C., ed. Global Cases in Benchmarking: Best Practices from Organizations Around the World. Milwaukee, Wis.: ASQ Quality Press, 1998. [HD62.15.G558 1998] Crosby, Philip B. Completeness: Quality for the 21st Century. New York: Dutton, 1992. [HD62.15.C76 1992] Deming, W. Edwards.Out of the Crisis. Cambridge, Mass.: Massachusetts Institute of Technology, Center for Advanced Engineering Study, 1986. [HD70.U5D45 1986] Harrington, H. James, and James S. Harrington. Total Improvement Manage-ment: The Next Generation in Performance Improvement. New York : McGraw-Hill, 1995. [HD62.15.G558 1998] Juran, Joseph M., and Frank M. Gryna.Juran’s Quality Control Handbook. 4th ed. New York: McGraw-Hill, 1988. [TS156.J87 1988] Other Recommended Books Aguayo, Rafael. Dr. Deming: The American Who Taught the Japanese About Quality. New York: Fireside Book, 1990. Camp, Robert C. Business Process Benchmarking: Finding and Implementing Best Practices. Milwaukee, Wis.: ASQC Press, 1995. Crosby, Philip B. Quality is Free: The Art of Making Quality Certain. New York: McGraw-Hill, 1979. Academic Honesty Cheating is an attempt to gain grades dishonestly. Plagiarism is copying and the presentation of someone’s work as your own. This could be from other student’s assignment/projects, books or the Internet. This can be either intentional or unintentional (did not know it was necessary to reference material used in essays or written assignment). Plagiarism is also considered as a form of cheating and there is a penalty for cheating. “Any student found guilty of cheating will be dismissed on the recommendation of the Program Director. A record of this shall be entered in the student’s official record and transcript”. You will be requested to read and sign the Academic Honesty policy document. When you sign this you will be confirming that you understand the policy and the consequences of breaching it.