Unit of Study Guide Unit Code: SBM4203 Unit Name: Management Information Systems Approved by: Choose an item. Date: Click or tap to enter a date. This publication is copyright. Apart from any use permitted under the Copyright Act 1968, no part may be reproduced by any process without the written permission of Asia Pacific International College.i Table of Contents 1. Unit Overview .................................................................................................................. 1 1.1 Unit Description .................................................................................................................. 2 1.2 Unit Learning Outcomes (ULOs).......................................................................................... 2 1.3 Teaching Methods and Strategies....................................................................................... 2 1.4 Development of Course Learning Outcomes and Graduate Attributes.............................. 3 1.5 Schedule of Teaching and Learning Activities ..................................................................... 3 1.6 Key dates ............................................................................................................................. 6 1.7 Student Feedback and Continuous Improvement .............................................................. 7 2. Learning Resources........................................................................................................... 8 2.1 Prescribed and Recommended Readings............................................................................ 8 2.1.1 Prescribed.................................................................................................................... 8 2.1.2 Recommended ............................................................................................................ 8 2.1.3 Access to Library Resources ........................................................................................ 9 2.2 Additional Resources Required ........................................................................................... 9 3. Assessment Information..................................................................................................10 3.1 Assessment Overview ....................................................................................................... 10 3.2 Assessment Principles and Practice .................................................................................. 10 3.3 Submitting assessments.................................................................................................... 11 3.4 Late submission of assessments........................................................................................ 11 3.5 Receiving marks for assessments...................................................................................... 11 3.6 Changes to assessments.................................................................................................... 11 3.7 Assessment moderation.................................................................................................... 12 3.8 Appeals against assignment marks ................................................................................... 12 4. Policies............................................................................................................................13 4.1 Academic Integrity and Professional Standards................................................................ 13 4.2 Other Relevant Policies, Procedures and Forms ............................................................... 13 5. Student Support ..............................................................................................................14 5.1 Academic and Learning Support ....................................................................................... 14 5.2 Technical Support.............................................................................................................. 14ii 5.3 Student Services Support .................................................................................................. 14 APPENDIX A - Assessment Information ....................................................................................15 Assignment 1: Critical review........................................................................................................ 15 Assignment 2: Proposal................................................................................................................. 18 Assignment 3: Reflection .............................................................................................................. 22 APPENDIX B: Unit Moderation Status.......................................................................................24Unit of Study Guide: SBM4203, Semester 2, 2017 Page 1 1. Unit Overview Instance Semester 2, 2017 Unit Title Management Information Systems Unit Code SBM4203 Credit Points 6 COURSE(S) BBIS Academic Team - Melbourne Director of Studies: Dr Viral Pandya Phone: (03) 9603 5323 Email: [email protected] Office: Room 6.05A, Level 6, 399 Lonsdale Street, Melbourne 3000, Australia Lecturer: Click or tap here to enter text. Phone: (03) 9603 5333 Email: Click or tap here to enter text. Office: Level 6, 399 Lonsdale Street, Melbourne 3000, Australia Academic Team - Sydney Director of Studies: Dr Rakesh Khanal Phone: (02) 9318 8111 Email: [email protected] Office: Level 1, 55 Regent Street, Chippendale, NSW 2008, Australia Lecturer: Click or tap here to enter text. Phone: (02) 9318 8111 Email: Click or tap here to enter text. Office: Level 1, 55 Regent Street, Chippendale, NSW 2008, AustraliaUnit of Study Guide: SBM4203, Semester 2, 2017 Page 2 1.1 Unit Description This unit provides comprehensive overview of the issues managers face in the selection, use, and management of Information Systems (IS) to implement business strategies and gain competitive advantage. This unit explores the integrative coverage of essential new technologies, IS applications, and their impact on business models and managerial decision making. Initially, it attempts to use a case study approach and explore topics such as CRM and SCM and IS assets management. It also looks at the specific development and management issues related to IS, Web Commerce and e-Business during many organizational transformations. Finally, this unit emphasises the importance of managing integrated computer-based information systems, commonly referred to as Enterprise Resource Planning (ERP) systems, designed to support a large organization’s information needs. A major feature of this unit is to investigate the issues associated with the analysis, design and implementation of ERP systems and justifies how such systems implement transaction processing, management information systems and executive information systems where all significant business relationships are digitally enabled. This unit is a core unit in the BBIS program. 1.2 Unit Learning Outcomes (ULOs) On successful completion of this unit, students will be able to: [ULO1] Identify the issues managers face in the selection, use, management and deployment of IS. [ULO2] Assess the relationship between organizations, IS and business processes for Customer Relationship Management (CRM) and Supply Chain Management (SCM). [ULO3] Appraise the salient characteristics of CRM, SCM and IS assets management. [ULO4] Demonstrate an appreciation of the impact of Enterprise Resource Planning (ERP) Systems on businesses. [ULO5] Demonstrate an understanding of the issues involved in the design, implementation and maintenance of ERP Systems. [ULO6] Evaluate the benefits and limitations of use of SAP R/3 as an example of an ERP System. [ULO7] Analyse the relationship among ethical, social, and political issues raised by management IS. 1.3 Teaching Methods and Strategies This unit is taught over 13 weeks. Unit content is delivered to students via lectures and tutorials, and totals 4 student contact hours per week. Students will participate in teaching and learning activities including ‘activity-based learning’ under academic supervision, with frequent interaction with fellow students and the faculty, who will also provide frequent feedbacks to individuals and the class as a whole. In addition to timetabled contact hours, students are expected to do at least 8 hours of personal study each week to review lectures and read prescribed and recommended materials for this unit. The total individual workload of this unit will be around 156 hours (including teamwork, individual self-study and reading).Unit of Study Guide: SBM4203, Semester 2, 2017 Page 3 1.4 Development of Course Learning Outcomes and Graduate Attributes This unit develops the learning required to deliver the following Course Learning Outcomes: • [CLO1] A broad and coherent knowledge of business and management, and an understanding of how to design, create and deploy information systems as an enabler of business innovation and competitiveness (particularly technology-enabled businesses). • [CLO4] Knowledge and awareness of the information environment in enterprise architecture, and how it relates to individual business functions and processes. • [CLO5] Knowledge of enterprise-level business management including risks and statutory requirements. • [CLO6] Cognitive skills to undertake basic research and to analyse and evaluate new information, concepts and evidence from a range of business, industry, and academic sources. • [CLO9] Cognitive and creative skills in identifying and exploiting opportunities facilitated by technology innovations. • [CLO11] Through initiative and judgment in planning, process improvement and problemsolving, to be able to practice technical functions, for instance, in information system design, project management, enterprise information architecture. • [CLO13] By identifying and developing innovative technical solutions. • [CLO14] Through the avoidance and management of IS and technology risks. Successful completion of this unit also contributes specifically to development of the following APIC Graduate Attributes: • GA9: Inquirer, Innovative and Creative • GA10: Resilient and Adaptable • GA11: Culturally Aware • GA12: Researcher 1.5 Schedule of Teaching and Learning Activities Week Topic Scheduled Teaching and Learning Activities 1 What is Information systems Introduction to course aims, objectives, target competencies, learning strategies, resources available, timetable and deliverables, assessment methods and related briefings. Lecture 1: Information systems are used in almost every profession. Models, computers and informations are constantly changing making it possible for organisations to improve the way they conduct business. Tutorial 1: Chapter 1 Questions Reading: Prescribed Textbook: Chapter 1Unit of Study Guide: SBM4203, Semester 2, 2017 Page 4 Week Topic Scheduled Teaching and Learning Activities 2 Electronic commerce and supply chain systems Lecture 2: Electronic, mobile commerce and supply chain systems are evolving, providing new ways of conducting businesses that present both opportunities and potential problems. Chapter 2 presents an overview of how e-commerce works from the perspective of the organisation and the customer. Tutorial 2: Chapter 2 questions and discussion of solutions to Tutorial 1 Reading: Prescribed Textbook: Chapter 2 Quiz 3 Business usage of information systems Lecture 3: An organisation’s transaction processing system (TPS) must support the routine, day-to-day activities that occur in the normal course of business and help a company add value to its products and services. Enterprise resource planning system enables a company to achieve business benefits through the creation of a highly integrated system. Tutorial 3: Chapter 3 questions and discussion of solutions to Tutorial 2 Review of theoretical concepts relevant to group Research project and presentation Reading: Prescribed Textbook: Chapter 3 4 Business intelligence, knowledge management and specialised systems Lecture 4: Knowledge management, specialised systems Business intelligence turns data into useful information that is then distributed throughout an enterprise to make improved strategic decisions. Knowledge management and specialised information systems are used in almost every industry. A knowledge management system is used to support decisive action to help businesses correct a problem. Tutorial 4: Chapter 4 questions and discussion of solutions to Tutorial 3 Reading: Prescribed Textbook: Chapter 4 5 Information system project management Lecture 5: Systems development is the activity of creating or modifying existing business systems. It refers to all aspects of the process, from identifying problems to be solved or opportunities to be exploited, to the implementation and refinement of the chosen solution. Effective systems development requires a team effort from stakeholders, managers, users, systems development specialists, and support personnel is required. Tutorial 5: Chapter 5 questions and discussion of solutions to Tutorial 4 Reading: Prescribed Textbook: Chapter 5 6 Software: systems, application software and cloud computing Lecture 6: This chapter provides insight into the processes and methods for instructing information systems to perform value-adding tasks in ways desired by organisational users. This is accomplished through the use of software. Two types of software are important to information system users: systems software and application software. Tutorial 6: Chapter 6 questions and discussion of solutions to Tutorial 5 Reading: Prescribed Textbook: Chapter 6 Critical ReviewUnit of Study Guide: SBM4203, Semester 2, 2017 Page 5 Week Topic Scheduled Teaching and Learning Activities 7 Computer hardware, telecommun ications and networks Lecture 7: Computer hardware, telecommunications and networks must be carefully selected to meet the evolving needs of the organisation and its supporting information systems. Managers in an organisation, no matter what their career field and educational background, are expected to know enough about these to help define the business needs that they support. Tutorial 7: Chapter 7 questions and discussion of solutions to Tutorial 6 Reading: Prescribed Textbook: Chapter 7 8 Organising data and information Lecture 8: How an organisation uses data and transforms it into meaningful information is vital to businesses. Most businesses suffer from too much rather than not enough data and a typical manager will encounter a flurry of numbers, statistics, and reports. A database helps extract significance from these numbers. A well-designed and wellmanaged database is an extremely valuable tool in supporting decision making. Tutorial 8: Chapter 8 questions and discussion of solutions to Tutorial 7 Reading: Prescribed Textbook: Chapter 8 9 The internet, world wide web, web 2.0 and social networking Lecture 9: The Internet is like many other technologies provides a wide range of services, some of which are effective and practical for use today, some are still evolving, and others will fade away from lack of use. Web 2.0 and social networking have led to the development of websites with the sole purpose of supporting user-generated content and user feedback. Tutorial 9: Chapter 9 questions and discussion of solutions to Tutorial 8 Review of theoretical concepts related to individual assignment. Reading: Prescribed Textbook: Chapter 9 10 Privacy and ethics Lecture 10: Businesses must weigh the issue of a customer or employee’s right to privacy against the need to accumulate information to improve business processes. The chapter also provides a comprehensive look into the way the various privacy laws govern the use of information in Australia and internationally. Information system professionals need to actively follow ethical behaviour in all aspects of their work. Tutorial 10: Chapter 10 questions and discussion of solutions to Tutorial 9 Review of theoretical concepts related to individual assignment. Reading: Prescribed Textbook: Chapter 10 ProposalUnit of Study Guide: SBM4203, Semester 2, 2017 Page 6 Week Topic Scheduled Teaching and Learning Activities 11 Ergonomics, e-waste and green computing Lecture 11: It is important for computer users to understand the various health related risks involved in the use of computers and solutions to reducing these risks. Computer waste and mistakes, are two key areas that businesses should focus on if they adopt green computing practices. Tutorial 11: Chapter 11 questions and discussion of solutions to Tutorial 10 Reading: Prescribed Textbook: Chapter 11 12 Managing information security Lecture 12: Managing information security is of vital importance to businesses. Computer crime is a serious and rapidly growing area of concern requiring management attention. Managers and users at all levels play a major role in helping organisations achieve the positive benefits of information systems. These individuals must also take the lead in helping to minimise or eliminate the negative consequences of poorly designed and improperly used information systems. Tutorial 12: Chapter 12 questions and discussion of solutions to Tutorial 11 Reading: Prescribed Textbook: Chapter 12 Review and revision 13-15 Reflection Discussion on personal learning 1.6 Key dates Event Information Date(s) Orientation Important information, activities and classes introducing students to their studies Thursday, 6 July 2017 to Thursday, 6 July 2017 Semester starts Commencement of teaching Monday, 17 July 2017 Last date to enrol After this date, students may not enrol into units of study Friday, 14 July 2017 Census After this date, students may not withdraw without penalty from units of study Friday, 14 July 2017 Semester ends Teaching ends Friday, 13 October 2017 Examination period Final examinations, vivas and presentations Monday, 16 October 2017 to Friday, 27 October 2017Unit of Study Guide: SBM4203, Semester 2, 2017 Page 7 1.7 Student Feedback and Continuous Improvement APIC is committed to the principle of continuous improvement, and seeks feedback from students to assist APIC in providing the best possible teaching and learning experience. As a result of feedback received from students via APIC’s Student Evaluation Questionnaire (SEQ), implemented at the end of each teaching period, the following changes have been made to this unit: N/AUnit of Study Guide: SBM4203, Semester 2, 2017 Page 8 2. Learning Resources 2.1 Prescribed and Recommended Readings 2.1.1 Prescribed Ralph M. Stair, Reynolds, G, Chesney, T (2015) Principles of Business Information Systems, 2nd edition, Cengage Learning. 2.1.2 Recommended Textbook(s) Gray, H, Isaa, T, Pye (2016), Management Information Systems, 1st edition, John Wiley & Sons Australia Ltd. Chaffey, D. and White, G. (2010) Business information management: Improving performance using information systems. Second. UK: Pearson Education. Journal Articles Benaben, F, Vernadat, F B (2017), Information System agility to support collaborative organisations, Enterprise Information Systems, Vol. 11 Issue 4, p470-473. Yu, W, Jacobs, MA, Chavez, R, Feng, M(2017), The impacts of IT capability and marketing capability on supply chain integration: a resource-based perspective, International Journal of Production Research, Vol. 55 Issue 14, p4196-4211. Chandio, F H, Irani, Z, Zeki, AM, Shah, A, Shah, SC (2017), Online Banking Information Systems Acceptance: An Empirical Examination of System Characteristics and Web Security, Information Systems Management., Vol. 34, Issue 1, p50-64. 15. De Mattos, CA, Laurindo, FJB (2017), Information technology adoption and assimilation: Focus on the suppliers portal, Computers in Industry, Vol. 85, p48-57. Fanti, MP, Iacobellis, G, Nolich, M, Rusich, A, Ukovich, W (2017), A Decision Support System for Cooperative Logistics, IEEE Transactions on Automation Science & Engineering, Vol. 14 Issue 2, p732-744. Dan, B (2016), The Future of Business Information Systems, Journal of the Academic Business World, Vol. 10, Issue 2, p.33-40. Neumann, G, Sobernig, S, Aram , M (2014), Evolutionary Business Information, Business and Information Systems Engineering, Vol.6, Issue 1, p.33-38 Websites Association for Information Systems http://ais.site-ym.com Australian Institute of Management http://www.aim.com.au/ Computing &Information SciencesUnit of Study Guide: SBM4203, Semester 2, 2017 Page 9 http://cisjournal.org/ National Centre for Information Systems Research http://www.cbe.anu.edu.au/NCISR/index.htm https://www.youtube.com/watch?v=3fGLA4hzcYw https://www.youtube.com/watch?v=v-Q7Tmw85Xs https://www.youtube.com/watch?v=WjfFDrbk1Eg https://www.youtube.com/watch?v=2sa6lS3APo8 2.1.3 Access to Library Resources Library opening hours are as follows: Melbourne Sydney Monday – Friday: 9:00am to 9:00pm Saturday: Closed Sunday: Closed Public holidays: Closed Monday – Friday: 9:00am to 5:00pm Saturday: Closed Sunday: Closed Public holidays: Closed E-library (EBSCO) resources are accessible 24/7 via the OLS. 2.2 Additional Resources Required N/AUnit of Study Guide: SBM4203, Semester 2, 2017 Page 10 3. Assessment Information 3.1 Assessment Overview The assessment in this Unit has 4 components as listed below: Task Assessment Tasks and Description ULO Weighting Due Week 2 Quiz One hour test comprising of multiple choice (10 marks) and short answer questions (20 marks) 10% Due Week 6 Critical review Individual Research project and presentation “Organisation in context” [ULO2], [ULO3] 40% Due Week 10 Proposal Individual Assignment: A written plan for “The manager’s job in context” [ULO1], [ULO2], [ULO3], [ULO4], [ULO5] 30% Due Week 13 Reflection A self-evaluation of student’s own learning [ULO4], [ULO5], [ULO6], [ULO7) 20% Full details of all assessment tasks for this unit of study (including detailed marking criteria) can be found in Appendix A of this document. 3.2 Assessment Principles and Practice The following principles and practice inform the design, development and implementation of assessment at APIC: • Assessment is fair and valid; • Assessment is marked against clearly-defined criteria; • Assessment processes provide timely feedback to students to improve their understanding and subsequent performance; • Assessment is designed to the appropriate level for the course; • Assessment provides opportunities for students to apply and demonstrate their learning in a variety of ways, including both individually and working in groups. Group assignments provide a platform of authentic assessment that highlights best practice and enhances the development of collaborative skills. The assessment focus is around the process of working in groups for purposes including:Unit of Study Guide: SBM4203, Semester 2, 2017 Page 11 • Collaboration and cooperation; • Analysis of the task for the purpose of assigning responsibility for its components; • Incorporating elements of leadership, teamwork, delegation and coordination; • Preparation and presentation of group reports, which may be supplemented by individual component reports; • Understanding and evaluating the challenges that arise in collaborative work, and formulating techniques to manage them. Students are expected to undertake all assessment with due regard to the APIC Academic Integrity Policy (see Section 4, Policies). 3.3 Submitting assessments All written assessments are to be submitted via the Unit site on the Online Learning System (OLS) by the due date and time given in the Assessment Overview. Unit lecturers will provide instructions and in-class demonstration of the submission process prior to the due date for the first assessment in the Unit. Students who experience technical issues when attempting to submit their assignment via the OLS should immediately contact technical support or the website for assistance (see Section 5.2, Technical Support). Vivas, examinations and presentations must be attended as scheduled, unless by prior arrangement due to exceptional circumstances (see Section 4, Policies). Non-attendance at a scheduled assessment may result in a Fail grade for the assessment piece, and may impact students’ overall grade in the Unit. 3.4 Late submission of assessments Written assessments that are submitted after the due date and time published in this Unit of Study Guide will receive a penalty of 10% of the maximum available mark per working day. Exceptions to this will only be granted where a student has requested and been granted an extension to the assignment due date in advance, or where an application for Special Consideration has been granted (see Section 4, Policies). 3.5 Receiving marks for assessments Students will normally be notified of marks for individual assignments via the OLS. All student results for an individual assessment item will be released concurrently. Marks will normally be returned within two weeks of the assessment being submitted. Students will be notified if there is to be a delay to the release of marks for an assignment. 3.6 Changes to assessments Other than in exceptional circumstances, no changes should be made to the assessment profile published in this Unit of Study Guide after the end of Week 1 in any teaching period. If after this time it becomes necessary to make changes to an assessment, any modifications must be:Unit of Study Guide: SBM4203, Semester 2, 2017 Page 12 • made in consultation with students; • communicated to all students in writing by the Unit Coordinator; and • approved by the Dean. 3.7 Assessment moderation Pre- and post-assessment moderation is a quality assurance process for ensuring appropriate assessment and the consistent marking and grading of student work. APIC does not define the proportion of marks and/ or grades that lie within pre-determined bands. Moderation may occur: • before marking individual assessment tasks (pre-assessment) to ensure markers have a shared understanding of the relevant criteria and standards; and • after marking individual assessment tasks and before the release of marks to students (postassessment) to ensure markers have applied the relevant criteria and standards consistently. 3.8 Appeals against assignment marks Appeals against the mark(s) awarded for an assessment task will only be considered on the grounds that: • a Unit of Study Guide was not provided for the unit; • the assessment requirements as specified in the Unit of Study Guide were varied without the approval of the Dean and without written notification to students; • assessment requirements specified in the Unit of Study Guide were unreasonably or prejudicially applied to the student; • the student believes that a clerical error has occurred in the computation of the mark; or • due regard has not been paid to an approved application for Special Consideration. Requests for re-marking must be made in writing to the Unit Coordinator within 2 weeks of the results for the assignment being released. The assignment will be re-marked by an academic staff member other than the person who did the original marking. Re-marking may result in the original mark being confirmed, or the student being awarded a higher or lower mark than originally awarded. Results of re-marking are final and may not be appealed (see Section 4, Policies).Unit of Study Guide: SBM4203, Semester 2, 2017 Page 13 4. Policies 4.1 Academic Integrity and Professional Standards Plagiarism is the inclusion of another person’s work within your submission without acknowledgment or permission. While limited amounts of information and concepts expressed by others may be included as part of your work, each inclusion must be identified by appropriate referencing and acknowledgement to the original author. Plagiarism is regarded as a form of cheating. The penalties associated with misconduct are severe, and plagiarism may result in failure or variation of grade in the Unit. All APIC students must familiarise themselves with the APIC Academic Integrity Policy, which can be accessed here: http://www.apicollege.edu.au/policies/ACADEMIC_INTEGRITY_POLICY.pdf. 4.2 Other Relevant Policies, Procedures and Forms The following documents contain important information relevant to all aspects of studying at APIC: Policies: • Assessment Policy • Academic Progress Policy • Attendance Policy • Examination Policy • Recognition of Prior Learning Policy • Student Code of Conduct • Student Grievance and Appeals Policy • APIC General Regulations Forms: • Application for Special Consideration • Application to Reduce Study Load or Overload All APIC students are expected to familiarise themselves with these documents as part of their rights and responsibilities as an APIC student.Unit of Study Guide: SBM4203, Semester 2, 2017 Page 14 5. Student Support 5.1 Academic and Learning Support Students’ first point of contact for academic support is their tutor or lecturer. Contact details for relevant staff are provided in the Unit Overview, Section 1 of this Unit of Study Guide. Students will be advised in class of the consultation hours for this Unit and the best means for contacting individual teaching staff. APIC also provides a range of workshops and tutorials to support students with study skills, academic writing and English language learning. These services are open to all APIC students free of charge. Students may access these services either by referral from a lecturer or tutor, or by speaking directly to a member of staff at their campus reception desk. 5.2 Technical Support APIC provides a 24/7/365 OLS technical support service to its staff and students. To access this service please call 1800 092 652 and select option 1 for students. The technical team will take a step-by-step approach to resolve queries, and will automatically escalate unresolved tickets to a local APIC OLS administrator. We aim to resolve any technical issue within 48 hours of the issue being reported. 5.3 Student Services Support Students who feel overwhelmed by their studies or living in a new country are strongly encouraged to make an appointment to see the Welfare and Engagement Officer at their campus. APIC’s Welfare and Engagement Service provides free confidential support and personalised assistance to help students to manage their personal issues and help develop strategies to concentrate on their studies and get more out of their APIC experience. APIC’s Student Services team can be contacted at [email protected], or by speaking to a member of staff at the campus reception desk. All student application forms can be accessed from http://apicollege.edu.au/currentstudents/forms/.Unit of Study Guide: SBM4203, Semester 2, 2017 Page 15 APPENDIX A - Assessment Information Assignment 1: Critical review Due date: Week 6 Group/individual: Individual assignment Word count: 1200-1500 Learning outcomes: [ULO2], [ULO3] Weighting: 40% Assignment Details: This Assignment assesses the student’s understanding of the theoretical learning to practical, real world situations. Students should identify a problem situation (only one problem) in an organisation they have access to (preferably an organisation where you work or have worked recently). Do not focus on a problem that has already been solved. Also do not focus on many problems at the same time. A presentation covering the following points should be prepared: 1. A brief introduction of the organisation (it is acceptable to withhold the name of the organisation). 2. Description of the problem, as much as possible in terms of the observable or measurable symptoms it manifests, for example: increased customer complaints; specific quality concerns; high staff turnover; contracts lost; decreased market share; loss of funding or loss of profit. (Do not conceptualise the problem initially as ‘a leadership problem’, ‘a communication problem’ etc.). 3. The issue/problem that should then be considered and analysed in terms of material drawn from any two topics studied as part of this subject. To give some examples, your group may choose to apply a model of leadership and use strategic planning concepts to examine your problem, or use models or concepts of motivation and organisational culture, or ethics and organisational design. Try to choose the topic models/concepts that seem to offer the most useful insights into the problem. Do not try to deal with many models or concepts. For example, two models, well applied and showing a good understanding of associated concepts would likely to give optimum results. Topics outside course coverage should not be selected. 4. Design of an intervention (a change program or set of activities and procedures) utilising some aspect or aspects of your analysis. The intervention should be intended to solve or improve the situation. Please note you are not merely being asked for a list of recommendations. If you intend to undertake any research, interviewing, distribution of questionnaires or other activities in your organisation, you must discuss your proposed approach with your lecturer and obtain your lecturer’s approval before you do so. Your lecturer will discuss approach with you prior to actual presentation date. You should present your considerations, analysis and intervention design to the class at their scheduled time. The schedule for presenting will be negotiated in class. The presentation should last not more than 15 minutes. You will be penalised for exceeding 15Unit of Study Guide: SBM4203, Semester 2, 2017 Page 16 minutes. An additional 5 minutes is available for class discussion (questions and answers). Support your presentation with appropriate visuals such as computer slides and handouts. A report of 1200 to 1500 words summarising your presentation must be submitted on the due date. Visual material used in the presentation may be included as an appendix if you wish. Your report must have a cover page duly completed and signed, and it has to be fully referenced. Individual presentation: Assessment Criteria 5% will be awarded. It will be based on: • The presence of an appropriate introduction to the organisation; • The identification and description of a suitable problem for analysis; • Effective use of material from two subject topics in analysing the problem; • Depth of analysis of problem; • Use of analysis in intervention design; • Apparent efficacy of intervention design; • Effective presentation of material; • Utilisation of question/discussion time, • Time management. Marking Criteria: Assessment criteria HD Excellent D Very Good C Good P Satisfactory F Poor Marks Obtained Quality and completeness of response to the presentation topic (70%) • The breadth and depth of response • Sufficient and appropriate real-life information to support the key points • Demonstrated understanding of the necessary concepts/ theories involved • Demonstrated understanding of the nature and complexities of problems Clarity of expression (10%) • The writing is fluent, exhibiting grammatically correct sentences that are appropriately punctuatedUnit of Study Guide: SBM4203, Semester 2, 2017 Page 17 • There is no spelling or typing errors and due regard is given to rules of capitalisation and abbreviation, gender neutral expression etc. Report presentation (10%) • The response conforms to the requirements of the specified format (report format) • Complied with word count • Complete cover page information with signature • In-text citations and direct quotes follow referencing guide rules (correct and complete) • Correct and complete reference list Oral presentation (10%) • The presence of an appropriate introduction to the organisation • The identification and description of a suitable problem for analysis • Effective use of material from two subject topics in analysing the problem • Depth of analysis of issue/problems • Use of analysis in intervention design • Apparent efficacy of intervention design • Effective presentation of material • Utilization of question/ discussion time • Time management Total marks: total marks obtained: Comments: Lecturer: Location: Date:Unit of Study Guide: SBM4203, Semester 2, 2017 Page 18 Assignment 2: Proposal Due date: Week 10 Group/individual: Individual assignment Word count: 1200-1500 Learning outcomes: [ULO1], [ULO2], [ULO3], [ULO4], [ULO5] Weighting: 30% Assignment Details: Rationale This assessment will assess the students understanding of the theoretical learning to practical, real world situations. This is a great opportunity for the students to develop a proposal to demonstrate their awareness of: • the complexity of the managerial role; • the reliance of a manager on other people, both inside and outside the organisation, and • the necessary interaction of both informal/interpersonal factors and formal/ organisational factors in fulfilling organisational purposes. Instructions “The manager’s job in context” is an individual assignment. You are to propose your own job analysis based on the following: • Undertake an analysis of your own job and its context. • If you do not have managerial (or similar) experience, or if for some other reason it is not appropriate to analyse your own job, you may choose instead the job of another individual who agrees to be the focus of this assignment (current job). Your lecturer must approve your choice. • Alternatively, you may discuss with your lecturer/tutor the possibility of analysing a position you have held in the past. • You may change (or withhold) the names of people or organisations, if you believe anonymity is required. Complete the following requirements: 1. Briefly describe the actual requirements of the job. Include formal requirements (such as those that may be detailed in a position/job description), and less formal requirements (for example, particular personality characteristics you think are important). 2. Identify (list) other individuals or groups from inside and/or outside the organisation with whom you interact who are important to your job. These could include your staff (perhaps of various categories), your supervisor, peers, clients/customers, suppliers, regulators and so on. Specify THE PEOPLE, not just the organisation or department, for example, ‘Sonia Mirza, Finance Manager’, ‘Type-setters in the Printing Department’ or ‘Receptionists, Department of Foreign Affairs’ (not just ‘Printing Department’ or ‘Department of Foreign Affairs’). 3. Describe the principle characteristics of these individuals or groups, particularly those characteristics that impact on their interaction with you. If your list is lengthy, select those five orUnit of Study Guide: SBM4203, Semester 2, 2017 Page 19 six individuals or groups who are the most important, who are critical to your ability to fulfil the requirements of your job (this description should include such things as formal organisational position, demographics such as age or gender, personality, or pattern of interaction with you).If you have only identified people inside your own organisation, you should briefly explain why people outside your organisation have not been considered. 4. Describe the nature of the interdependency that exists between you and these critical groups or individuals. That is: in what way do you rely on each other? What do you expect from these groups and individuals? What do they expect from you? You may wish to include formal concepts of interdependence (e.g. pooled/sequential/reciprocal) in your analysis, but only do so if it enhances your analysis. 5. Include a diagrammatic representation of these interdependencies. Note this should not be presented as an organisational chart. A typical format for this diagram would consist of you as the focus or centre with the groups and individuals with whom you interact arranged around you. You are welcome to supply an organisational chart in addition as an attachment. 6. Evaluate the interdependent group (that is, the virtual network your diagram represents: yourself and the groups or individuals with whom you must interact) in terms of its effectiveness and efficiency and the satisfaction of those concerned. 7. Make recommendations for enhancing the effectiveness, efficiency and satisfaction of the interdependent group. These recommendations could include such things as the redesign of the structure and work routines of your department or organisation, or preferred changes in the external environment, such as government regulation or changes in other organisations. Please note: you are not being asked to simply evaluate your managerial style or the effectiveness of your department or organisation. Marking Criteria: Assessment criteria HD Excellent D Very Good C Good P Satisfactory F Poor Marks Obtained The extent to which the task description was fulfilled, both in terms of quality and completeness (65%) • Interpreted the instruction/ question appropriately • All required tasks have been completed (adequate breadth and depth) • Used sufficient and appropriate real-life information to effectively support the key points The degree of conceptual clarity demonstrated (10%)Unit of Study Guide: SBM4203, Semester 2, 2017 Page 20 • Demonstrated understanding of the necessary concepts/ theories involved • Demonstrated understanding of the nature and complexities of managerial work Clarity of expression (5%) • The writing is fluent, exhibiting grammatically correct sentences that are appropriately punctuated. • There is no spelling or typing errors and due regard is given to rules of capitalisation and abbreviation, gender neutral expression etc. • The introduction is appropriate to the type and format of response and clearly outlines the focus. • The body of the response is well structured, with coherent and logical development of key ideas in appropriate sections/ paragraphs. • The conclusion is appropriate to type and format of the response, successfully summarising the key ideas/ issues/findings Correct presentation (5%) • The response conforms to the appropriate style guide advice and the specified format (report format) • The writing style is appropriate to the task • Complete cover page information with signature Citation of sources and list of references (5%) • Key ideas from the literature are effectively paraphrased and/or quoted • In-text citations and direct quotes follow referencingUnit of Study Guide: SBM4203, Semester 2, 2017 Page 21 guide rules (correct and complete) • Reference list appropriately compiled Description Total marks: total marks obtained: Comments: Lecturer: Location: Date:Unit of Study Guide: SBM4203, Semester 2, 2017 Page 22 Assignment 3: Reflection Due date: Week 13 Group/individual: Individual assignment Word count: 1000 Learning outcomes: ULO4, ULO5, ULO6, ULO7 Weighting: 20% Assignment Details: Students are required to conduct self-reflection associated with personal learning. You are required to identify the key issues and findings from your learning outcomes such as quiz, critical review and proposal – what worked, what did not work, and how you and the group could improve next time. Reflection on learning and progress is based on the following: 1. What you have found the most interesting aspect of this course. 2. How your thinking about this course developed as you went through the semester. 3. Now that you have finished the work, what part of the process would you say you enjoyed the most and why? 4. Were there any surprises along the way? 5. How will this course contribute to your understanding of information systems? 6. What have I learnt about the subject? What have I learnt about my own abilities as a manager/professional. 7. Reflection on Peers: who in my team has helped most/least & how, what message do I want to give to help teammates improve. Marking Criteria: Assessment Criteria HD Excellent D Very Good C Good P Satisfactory F Poor Marks Obtained The extent to which the task description was fulfilled, both in terms of quality and completeness (40%) • Interpreted the instruction/ question appropriately • All required tasks have been completed (adequate breadth and depth)Unit of Study Guide: SBM4203, Semester 2, 2017 Page 23 • Used appropriate examples to effectively support the key points The degree of conceptual clarity demonstrated (30%) • Demonstrated understanding of the necessary concepts/ theories involved • Demonstrated understanding of course content of information systems Clarity of expression (20%) • The writing is fluent, exhibiting grammatically correct sentences that are appropriately punctuated. • There is no spelling or typing errors and due regard is given to rules of capitalisation and abbreviation, gender neutral expression etc. • The introduction is appropriate to the type and format of response and clearly outlines the focus. The body of the response is well structured, with coherent and logical development of key ideas in appropriate Referencing (10%) • In-text citations and direct quotes follow referencing guide rules (correct and complete) • Reference list appropriately compiled Total marks: Total marks obtained: Comments: Lecturer: Location: Date:Unit Moderation: SBM4203, Semester 2, 2017 Page 24 APPENDIX B: Unit Moderation Status UNIT: Management Information Systems UNIT CODE: SBM4203 UNIT COORDINATOR: UNIT MODERATOR: I have read the Unit of Study Guide for the above-named Unit and consulted with the Unit Coordinator on amendment, and in my opinion: a) information presented in the Schedule of Teaching and Learning Activities is consistent with the current version of the Unit of Study Guide; b) the chosen educational strategies are appropriate for the aims and objectives of the Unit; c) the assessment tasks are consistent with the Unit of Study Guide; d) the assessment tasks are for the aims & objectives of the Unit. Signed: Date: Moderator