Research Project: The Hospitality Experience - How does it happen? The experience a customer receives from a hospitality organisation will be built around 4 key elements. These elements are: 1. Management operations 2. Aesthetics of the Built Environment 3. Customer character 4. Other environmental factors (See Flow Chart in HE Study Guide – Topic 10: Creating the Hospitality Experience: II) Analyse each of these elements and discuss how each of them can be used by management and staff to ensure the customer receives a memorable and unique experience from a hospitality organisation. You will need to effectively use 6-8 references in order to obtain a higher grade. Make sure that these are a 50-50 split between Internet and non-Internet references. (Online journals are treated as non-Internet references).