Question 1 Explain how does ict helpdesk of Brisbane city council collaborate with process of service operation PHASE • Service operation phase • Event management • Incident management • Request fulfilment • Problem management • Access management • Monitoring & Control • IT Operations Management • Service Desk Question 2 Explain how does ict helpdesk of Brisbane city council collaborate with process of sevice transition PHASE • Service transition • Transition planning and support • Change management • Service asset and configuration management • Release and deployment management • Service validation and testing • Change evaluation • Knowledge management question 3 Explainhow does ict helpdesk of Brisbane city council collaborate with continual service improvement phase(CSI CONCEPTS,SERVICE MEASUREMENT,CSI 7-STEP IMPROVEMENT PROCESS,CSI REPORTING) Question 4 Describe ISO/IEC 20000 international itsm standard in regards with • Relevance to the industry • History of ISO/IEC 20000 • Accreditation, Certification and Training • ISO/IEC 20000 specification, parts and processes