Initiate a discussion of concepts, ideas, and thoughts on the value and importance of the implementation of specific business applications that align with customer satisfaction management strategies. The goal is to express your thoughts on the key points of the implementation of specific business applications that align with customer satisfaction management strategies. Being able to successfully describe and define the benefits and limitations of the implementation of specific business applications that align with customer satisfaction management strategies is an important skill in information systems management. This discussion is open-ended to afford the opportunity to interact with others.