Assignment title: Information
Grade Level : Graduate Level
Message : I work in the accounting department for an asset management company. The metrics needed are objectives, measures, actual, target, and methodology. The figures used as actual and target do not have to be those of my actual firm. My professor is focused primarily on measures and methodology. Can you help?
I need an executive summary (120 words) by today and the rest of the assignment on July 25th.
Please include reducing accounts receivable turnaround, decrease time to process accounts receivable, employee retention, and employee satisfaction as measures
Week 6
Required Reading:
http://www.netmba.com/accounting/mgmt/balanced-scorecard/
http://www.quickmba.com/accounting/mgmt/balanced-scorecard/
This Power Point presentation also explains the balanced scorecard
Read the lecture material "More Information on Metrics" posted in this week's module.
Assignment (8%): Part I. Create Balanced Scorecard
1. Build a Balanced Scorecard for the unit of the organization for which you work, or have
worked. Unless you are in senior management, focus on the unit with which you are most
familiar rather than the organization as a whole. Identify the strategic objectives of the entire
organization and the secondary objectives for the unit. Develop three specific objectives
within each of the four perspectives for the unit. Each objective should have at least one
quantified target metric associated with it.
It is essential to understand what metrics are. Be sure to study the lecture material on "More
Information on metrics" In this assignment, the specific information needed to calculate
each metric should be explained. For each metric state the appropriate target value and the
actions that need to be taken to achieve the target. The paper should be no more than 15
pages, including the reference list, and be formatted in accordance with the APA guidelines
as modified for the MBA program (http://info.umuc.edu/mba/public/MBA-apa.html). Please
format your paper in Microsoft Word as a XXX.doc or XXX.rtf file, and place the paper in
your assignment folder.
Metrics
Develop three specific objectives within each of the four perspectives for the unit. Each
objective should have at least one quantified target metric associated with it. So your table
should contain 4 perspectives, each with 3 specific objectives, and a target value of the
metric for each objective.
If you would like to see a sample table of metrics, here is one example:
Sample Table of Metrics for an Example Business Unit
Perspective Objective Metric Target
Financial Revenue Growth
Operating Profit Growth
Short-term Solvency
Long-term Solvency
Customer Increase Number of
Customers
Maintaining Transaction Size
Improve Customer Satisfaction
Internal Product Improvement
Ratio of New to Old Products
Maintain Market Share
Learning Employee Training
Employee Turnover
Employee Compensation
Annual Rate of Growth
% EBIT/Sales
Current Ratio
Long-term Debt/Equity
Annual rate of Customers
Increase
Average Transaction Size
Median Score: Customer
Survey
% R&D Expense to Revenue
Ratio of New to Old Products
Market Share %
Annual Hours of Employee
Training
Employee Turnover
Average Compensation
Assignment: Part II. Post Executive Summary in Discussion area
2. By Friday night, create a separate main topic in the Week 6 Discussion, Balanced
Scorecard, using your name in the title and post an Executive Summary in the discussion
text. Do not include any confidential information in your Executive Summary because your
Executive Summary is not private. But you can include confidential information in your
paper because your assignment folder is private. Comment on your classmates' Executive
Summaries in the Week 6 Balanced Scorecard Discussion.