Assignment title: Information


Meeting with the Garden Centre Manager You are the Hardware and Homewares Manager at the Australian Hardware Wollongong store. One of your customer service and sales representatives is taking a year's absence. A Garden Centre employee, Jane Jones, has been seconded to you after expressing an interest in the temporary Hardware and Homewares position to her manager. One of the main concerns you have is Jane's ability to transfer the customer service skills practiced and learned in the Garden Centre, and to learn new homewares-specific product and service knowledge. Probably one of the key determinants of whether the secondment will be a success will be Jane's attitude to acquiring new skills and knowledge while persevering through a period of adjustment to her new work conditions. Case Study – Role play 2Meeting with Jane Jones After meeting with Jane's manager, you will need to meet with Jane to negotiate a work plan (Appendix 2), including two to three goals and KPIs consistent with the organisation's operations planning. You are prepared to accept that during a six-month transition period (one performance appraisal period) sales performance may be as much as 20 percent off target. Currently, sales representatives in the Hardware and Homewares division are expected to generate $10,000 of revenue monthly. Other objectives and KPIs may be drawn from and negotiated on the basis of the role's Position Description.Allocate work 1. Review the Case Study for Role play 1:Note: Information for the person acting as the Garden Centre Manager is provided in the Appendix 1: Briefing Notes. Provide these notes to the person acting as the Garden Centre Manager so they have a clear understanding of the role play requirements.a. Record a 2-5 minute audio/video of you conducting a meeting with the Garden Centre Manager to discuss the secondment and Jane's fitness for the role you have in mind. Refer to the Appendix 4: Employee Position Description for discussion points in this meeting.2. Review the Case Study for Role play 2: Note: Information for the person acting as Jane Jones is provided in the Appendix 2: Briefing Notes. Provide these notes to the person acting as Jane Jones so they have a clear understanding of the role play requirements.a. Develop an employee work plan to meet the team's operational priorities using the Appendix 5: Work Plan. b. Record a 2-5 minute audio/video of you conducting a meeting with Jane to develop and agree on performance indicators prior to commencing the required work tasks detailed in the Appendix 4: Employee Position Description. c. Provide Jane with feedback in relation to her transition from the Garden Centre to Homewares. d. Allocate work to Jane that is efficient, cost-effective and outcome-focused. Refer to the Appendix 5: Work Plan to complete this task