1. Review the Case Study – Housefriends Homewares (Appendix 1) or one supplied by your assessor 2. Complete the Operational Plan (Appendix 2). As the Store Manager you are to report your operational plan to head office to have the following completed by the extended trading deadline. 3. Read the profiles in this assessment. In pairs, adopt the role of Manager for that Employee (Marie or Tony). 4. Individually develop goals, KPIs and tasks for the Employee you have selected. Document these in the Employee's Performance Management Plan (Appendix 3). 5. Prepare role-play notes to plan the topics you will discuss and outcomes you hope to achieve, these will assist you to keep the role-play meeting on track. Submit these with your documentation. 6. Conduct two one-on-one coaching role-plays (one with you as the Manager, one as your partner's Employee). The Assessor will observe this role-play and examine the documentation (the completed Appendices plus notes) that you will submit for assessment on completion. Role-plays As the Manager, you have set up the first one-on-one meeting. In addition to discussing the program you have outlined on the Performance Management Plan (Appendix 3), you will also: a. Resolve the issue outlined in the Employee profiles and conduct a coaching session to assist the Employee address the issue. b. Discuss KPI results generated from their team. c. Discuss Individual reports on progress and take time to chat with your Employee informally to get feedback on problems they are facing. You also use this meeting to emphasise the concept of team achievement. d. Complete the Performance Development Plan (Appendix 4) on the basis of the outcomes of the one-on-one session and sign-in agreement. e. Complete performance review notes to place in the Employee's file. 7. Complete file notes from the one-on-one coaching session to be placed in the Employee's file. 8. Following the role-play, the Employee participant is to complete the Coaching Session 1 – Observer's Evaluation Sheet (Appendix 5). 9. Following the role-play as the Manager, complete the Coaching Session 1 – Coach's Self-Reflection Sheet (Appendix 6) 10. Conduct a second meeting with your partner and deliver feedback (participant Employee/Observer deliver feedback verbally to the Manager participant regarding the coaching session) based upon the notes taken in Observer's Evaluation Sheet. The Assessor will observe this session.