Explain how does ict helpdesk of Brisbane city council collaborate with process of service operation PHASE• Service operation phase• Event management• Incident management• Request fulfilment• Problem management• Access management• Monitoring & Control• IT Operations Management• Service DeskQuestion 2Explain how does ict helpdesk of Brisbane city council collaborate with process of sevice transition PHASE• Service transition• Transition planning and support• Change management• Service asset and configuration management• Release and deployment management• Service validation and testing• Change evaluation• Knowledge management